Head of Key Account Management

About Aura Cloud Aura Cloud is a leading cloud-native banking platform that enables financial institutions to launch and operate modern banking services at speed. Our platform plays a business-critical role in our customers’ digital transformation journeys, supporting core financial operations with the highest standards of security, stability, and performance. Founded in 2019, Aura Cloud has built a strong reputation within the Nordic and Baltic financial services sector. Our growth strategy is focused on long-term customer partnerships, sustainable expansion, and delivering measurable value to our clients. As we continue to expand into new European markets, we are looking for an experienced Head of Customer Success to join our Stockholm office. The OpportunityAs Head of Customer Success, you will lead our Customer Success organisation and play a key role in ensuring that customers achieve their business objectives through the Aura Cloud platform. You will oversee customer onboarding, service implementation, ongoing customer success initiatives, and strategic account engagement. Working closely with customers, product owners, engineering teams, and senior stakeholders, you will ensure successful project delivery while building long-term trusted relationships. This is a highly visible leadership role that combines customer engagement, delivery excellence, people leadership, and strategic thinking. Key ResponsibilitiesLead and develop the Customer Success team, consisting of Product Owners and Customer Success professionals. Drive successful onboarding and implementation projects for both new customers and new services for existing customers. Establish and monitor customer success metrics to measure customer outcomes and business value delivered through the Aura platform. Build strong relationships with customer stakeholders, including executive-level decision-makers. Identify customer needs and translate them into opportunities that support their business growth and success. Ensure effective planning, coordination, and execution of onboarding and delivery activities across multiple customer projects. Manage cross-functional dependencies between customer teams, product specialists, and engineering teams, across multiple geographies. Identify, mitigate, and proactively manage project and delivery risks. Maintain governance structures through regular customer meetings, reviews, and escalation management Lead Agile delivery practices, including sprint planning, stand-ups, retrospectives, and continuous improvement initiatives. Collaborate closely with global teams to ensure efficient delivery and operational excellence. What We´re Looking ForRequired ExperiencesMinimum 15 years of experience leading complex IT or technology projects. At least 10 years of experience within banking, financial services, core banking, lending, payments, or related financial technology environments. Proven track record of leading customer onboarding and implementation projects for financial institutions. Experience managing long-term relationships with enterprise B2B customers. Strong understanding of banking processes across consumer, SME, and corporate banking. Hands-on experience with large-scale banking transformations, migrations, or platform implementations. Demonstrated ability to manage multiple customer projects, priorities, and stakeholders simultaneously. Experience working in Agile delivery environments. Experience collaborating with distributed and offshore teams in global delivery organisations. Excellent written and verbal communication skills in English. Leadership Profile We are looking for a leader who combines strong customer focus with operational excellence. You build trust naturally, communicate confidently with senior stakeholders, and create alignment across teams and functions. You are energised by solving complex challenges, thrive in a fast-moving environment, and know how to balance strategic thinking with hands-on execution. You have a proven ability to develop people, build high-performing teams, and create a culture of accountability, collaboration, and customer success. Why Join Aura Cloud?Join a growing fintech company with an established market position and long-term customer relationships. Work with leading financial institutions across the Nordics and Europe. Play a central role in shaping the future of Customer Success within the organisation. Collaborate with highly skilled teams across product, engineering, and customer-facing functions. Be part of a company focused on sustainable growth, profitability, and long-term value creation. Language: English (required). Additional Nordic or European languages are considered an advantage, but not a qualifying factor. ApplicationDoes this opportunity sound interesting to you? Please submit your application in the form of a CV by clicking the “Apply Here” button. Applications will be reviewed on an ongoing basis, and interviews will be conducted continuously, so we encourage you to apply as soon as possible. Due to GDPR we dont accept applications through e-mail. For more information, please contact HRM’s Recruitment Consultant, Mio Emanuelsson, mio.emanuelsson@hrmab.se or Axel Stubbing, axel.stubbing@hrmab.se.

Studies show that women and underrepresented groups often hesitate to apply unless they meet every requirement. At Stegra, we’re building an impact-driven, sustainable company - and we need a diverse, inclusive team to make it happen. If you share our passion but don’t meet every qualification, we encourage you to apply anyway. You might be the perfect fit for this role, or another as we grow. At Stegra, we’re not just building a plant, we’re proving that sustainable industry is possible. And to do that, we need people like you. Join a team where safety comes first. Where we support each other, learn as we go, and make space for everyone to grow and contribute. This is your chance to be part of something big - while being closer to nature and leading a balanced, purposeful life. Steel Sales Account Manager As we continue to grow, we are strengthening our sales team with a Sales Account Manager, strengthening our customer relations and expanding our customer base. The role operates within the Commercial team at Stegra and is accountable for customer relationships and the development of business opportunities, including commercial and contractual arrangements, across Europe for the accounts and prospects assigned to the incumbent. Together with our customers we are leading the green transition. We enter with new sustainable products into a typically commodity market that has largely been looking the same for decades. We are already influencing customer behavior and strategy through creating close partnerships with our customers. The Sales Account Manager is part of the Commercial Team, reporting to the Head of Sales. Location: This position can be based at our offices in Sweden or Netherlands - or remotely from Germany or France. Responsibilities Relationship management and contact map management of existing customers and leading the onboarding and ramp-up process for a group of customers (see our press releases for a listing) Prepare implementation plans with the assigned accounts for Europe and act as interface across functions ensuring a robust implementation. Set up and implement performance reviews internally & externally and implement any necessary interventions for the assigned accounts. Create opportunities to grow the volume and profitability of the accounts ie. by extending the scope, geography, product offer, etc. Set up and manage regular Customer Account Meetings with relevant internal functions, marketing, Technology, Supply Chain, etc. Set up a Customer governance structure per account including regular performance meetings  with the assigned accounts tracking performance and operational kpi’s and making agreed interventions. Ensure account plans are regularly updated Build a strong sales funnel of prospective customers who value CO2-free steel and are leaders of sustainability in their respective marketplaces Manage pre-sale negotiations and expectations both internally and externally Lead the drafting of contracts with the support of the legal team Assist the qualification processes, together with operations and technical service Actively engage in market intelligence regarding supply, demand, and pricing trends Provide monthly, quarterly, and annual forecasts of sales plans for the assigned market as required This position will require extensive travel Multi-task in a fast-paced environment with keen problem solving and creative thinking. Qualifications Enthusiastic drive to transform the steel industry into a more sustainable business Minimum Bachelor's degree in a business or engineering related field Experience in managing regional/transnational key accounts, , negotiating long term contracts. Steel experience and/or Automotive OEM experience preferred Ability to operate at a mid-senior level within customer organisations and manage stakeholders effectively Ability to think strategically and ability to translate into opportunities and solutions for mutual benefit with the accounts Fluency in English is required, ideally proficient in additional languages as well High degree of professional ethics and integrity, with sound judgement and ability to analyze situations and information Self-driven with proven results This is Stegra Stegra is on a mission to change the global steel industry by producing green hydrogen, iron, and steel - with the goal of eliminating CO₂ emissions. Instead of coal, we use green hydrogen and fossil-free electricity, meaning our primary emissions will be water and heat. By 2030, our ambition is to produce 5 million tonnes of green steel annually in our fully integrated, digitized, and sustainable plant in Boden, Northern Sweden - currently under construction. But this is just the beginning. Our expertise in green hydrogen will enable us to decarbonize industries beyond steel, paving the way for a cleaner future. Our Stockholm Office Our modern Stockholm office is located on Norra Stationsgatan, close to Karolinska University Hospital in central Stockholm. Here, you’ll find a bright, collaborative workspace where cross-functional teams connect, share ideas, and drive progress. Whether you're visiting regularly or working hybrid, you'll be part of a vibrant office culture with easy access to the city’s energy and amenities.