Mitigram AB · Stockholm
IT Support Technician
As the company grows, we're strengthening our IT team to support our continued growth and evolving needs. This is much more than a traditional support role. You...
As the company grows, we're strengthening our IT team to support our continued growth and evolving needs. This is much more than a
traditional support role. You'll own the employee IT experience, making sure people have the right equipment, access, and support
while continuously improving how IT works across the office. If you enjoy solving problems before they happen, taking ownership,
and making life easier for others, you'll thrive in this role.
WHAT YOU'LL DO
You will be responsible for the day-to-day IT operations across the business, providing both on-site support for our Stockholm
office and remote support for colleagues in other countries, while continuously improving how we work.
Your responsibilities include:
Providing first-line IT support for approximately 40 employees
Managing laptops, mobile devices, peripherals, and user accounts
Planning and executing IT onboarding and offboarding
Administering users, licenses, and permissions
Maintaining conference rooms, meeting technology, printers, and office IT equipment
Monitoring endpoint security, patching, antivirus, and device health
Managing incoming support tickets and documenting your work in a structured way
Identifying improvements that create a better employee IT experience
WHO WE THINK YOU ARE
We're looking for someone who enjoys taking ownership and naturally thinks one step ahead. Rather than waiting for problems to
occur, you prefer building processes that prevent them.
You enjoy helping people, communicate well with both technical and non-technical colleagues, and are comfortable taking
responsibility for your own area.
We believe you are:
Service-minded and approachable
Proactive and solution-oriented
Structured and organized
Curious and eager to learn
Comfortable taking ownership and making improvements
WE'D LIKE YOU TO HAVE
Around 1 to 2 years of experience working with IT support, workplace IT, or a similar role
Experience supporting Windows environments
- Experience supporting laptops, mobile devices, and Microsoft 365 environments, including user, license, and permission
administration
Experience working with ticketing systems
Basic understanding of endpoint security, device management, and patching
Good written and spoken English
Nice to have:
Microsoft Azure
Mobile Device Management (MDM)
ISO 27001 or structured information security practices
WHY MITIGRAM?
You'll join a technically mature company where employees are comfortable with technology, meaning you'll spend less time answering
simple questions and more time solving meaningful problems and improving the overall IT environment.
You'll have real ownership, the opportunity to influence how IT is delivered, and the chance to make a visible impact on the
everyday experience of your colleagues.
The role is based in our Stockholm office. Since you support the physical workplace, we expect you to be on-site most days while
offering flexibility when needed.
WHAT HAPPENS NEXT?
If you believe this position aligns with your skills and career goals, we'd love to hear from you. Please submit your application
as soon as possible.
As it's currently the summer holiday period, we'll begin reviewing applications and scheduling interviews in August. We appreciate
your patience and will be in touch as soon as the recruitment process resumes.
REFERENCE AND BACKGROUND CHECKS
As part of the recruitment process, we will ask the final candidate for references and conduct a background check.
Role
IT Support Technician
Category
Data/IT
Location
Published
June 26
Deadline
September 3
Source