SSC Support Team Lead-Remote

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world. What started in 2014 as restaurant delivery has evolved into the delivery of (almost) everything. Today, we're operating in over 500 cities across 30 countries, and since joining forces with DoorDash in 2022, we're continuing to dream bigger and expand even further. Working at Wolt isn't always easy—but it's always exciting. You'll learn faster, build more, and make a bigger impact than you might anywhere else. If you're a self-starter with an entrepreneurial mindset who enjoys solving problems and leading people, this could be the opportunity for you. ABOUT THE ROLE We're looking for an experienced Support Manager to join our Romania Shared Service Center team in a fully remote role. As a Support Manager, you'll lead a team of Support Leads and play a key role in shaping a high-performing, customer-obsessed support organization. You'll partner closely with the Head of Support and cross-functional teams to drive operational excellence, improve customer and partner experiences, and develop strong leaders who help their teams thrive. This role is ideal for someone who combines strategic thinking with hands-on leadership, enjoys working in a fast-paced environment, and takes ownership beyond the obvious. WHAT YOU'LL BE DOING * Partner with the Head of Support to drive customer and partner satisfaction while ensuring operational excellence across the Shared Service Center. * Lead, coach, and develop a team of Support Leads, fostering high performance, engagement, and continuous growth. * Drive strategic initiatives and execute improvements that enhance the overall support experience. * Analyze operational data, customer feedback, and workforce trends to identify opportunities and implement meaningful improvements. * Collaborate closely with the Content, Training, and Quality teams to continuously improve support processes, knowledge, and quality standards. * Introduce and implement new ways of working while encouraging feedback and continuous improvement. * Build strong partnerships with stakeholders across the business to improve the end-to-end customer experience. * Lead by example by demonstrating what customer obsession looks like and continuously raising the bar for service excellence. OUR HUMBLE EXPECTATIONS * Excellent verbal and written communication skills in both English and Romanian. * 3–5 years of people leadership experience, ideally within Customer Support, Customer Service, or another operations environment. * A genuine passion for creating outstanding customer experiences and developing high-performing teams. * Strong coaching and leadership skills with the ability to motivate, develop, and inspire others. * Experience using data to identify trends, make informed decisions, and drive operational improvements. * Strong analytical skills and proficiency in Excel and Microsoft Office tools. * Excellent organizational skills, with the ability to prioritize effectively and manage multiple initiatives simultaneously. * Strong presentation and stakeholder management skills. * A proactive, hands-on mindset and the ability to thrive in a fast-paced, ever-changing environment. * Experience in project management or formal people management training is considered a plus. NEXT STEPS If you're excited about leading teams, improving customer experiences, and making an impact in one of Europe's fastest-growing tech companies, we'd love to hear from you. We'll be reviewing applications on an ongoing basis, so if this sounds like the right opportunity for you, don't wait—apply today! OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Evora IT Solutions

WHO WE ARE Evora is an international system integrator with focus on mobile and user experience (UX). We are a trusted partner for innovative digital maintenance and service solutions for global and regional customers in Europe, North America, Asia & Pacific. As SAP Gold Partner, Service Now Specialist and Click partner (by Salesforce), we offer consulting services, software development, quality assurance services and system integration based on standard components and products, as well as support & application management. By implementing best-practice solutions while optimizing their processes, we help our customers to be successful in tomorrow's world.   The wisdom, knowledge, and experience of Evora employees at implementing complex workforce management solutions is what sets us apart. We look for the best to hire and to keep. The attractive combination of high-value consulting services with a competitively priced remote development team has proven to be successful in projects worldwide. With a solid growth, currently 450+ Evorians are working in offices in India, US, Brazil, Germany, Austria and Spain.   As a trusted partner for data-driven transformation, we help enterprise customers design, build, and operate modern data platforms, business intelligence solutions, and AI-powered applications across the Microsoft ecosystem. Our team of experienced consultants and engineers delivers end-to-end solutions spanning Microsoft Fabric, Azure Synapse Analytics, Azure Databricks, Power BI, Azure AI Foundry, and Power Platform. With a strong commitment to quality, innovation, and customer proximity, Evora (Connect) combines deep technical expertise with strategic advisory to empower organisations on their digital journey. About Evora IT Solutions & Evora Service Partner Evora IT Solutions Group is a global SAP partner delivering innovative IT services and solutions. As part of our growth strategy, we are establishing the Evora Service Partner Centre (“Evora Service Partner”) — an unified, centralised function supporting all Evora entities globally under a single operating model. Phase 1 of Evora Service Partner will serve our Germany and USA entities, with a clear expansion roadmap to additional regions. WHO WE ARE LOOKING FOR Role Overview The Head of Evora Service Partner is a senior leadership role who will be the founding leader to own the end-to-end journey responsible for building, running, and continuously improving the Evora Service Partner Centre. You will lead a multi-functional team across Finance, HR, IT, Marketing, and Mini CXO streams, ensuring operational excellence, scalability, and clear governance across all entities served. In the near term, the role is heavily hands-on: establishing governance structures, defining the operating model, shaping the hiring strategy, and driving the transition of operational functions into the ESP. Over time, you will lead a scaled organisation with deep functional ownership, service delivery accountability, and direct influence on enterprise-wide transformation. Required Qualifications & Experience * 12+ years of total professional experience, with a strong background in shared services, business operations, or management consulting. * 5+ years in a leadership or management role, with demonstrated experience leading cross-functional teams. * Proven track record of setting up or transforming a  Service Partner Centre or Centre of Excellence (CoE). * Hands-on experience managing Finance, HR, or IT operations at a senior level. * Strong understanding of global business operations, with exposure to European or US markets preferred. * Experience working in an IT services, consulting, or SAP partner environment is an advantage. * Bachelor’s or Master’s degree in Business Administration, Finance, Operations, or a related field. WHAT YOU BRING ESP Setup * Lead the end-to-end establishment of the ESP — covering governance, compliance coordination, operational readiness, and infrastructure setup * Design and implement the Target Operating Model (TOM) including organisational structure, service catalogue, and delivery governance * Define location strategy, workforce planning, and a phased capability expansion roadmap * Establish legal and entity setup coordination in partnership with relevant internal, external & global stakeholders Strategic Leadership & Service Delivery * Define and execute the Evora Service Partner strategy in alignment with Evora’s global growth objectives. * Own the operating model design, governance framework, and service delivery standards across all Lines of Business (Finance, HR, IT, Marketing, and Mini CXO). * Lead the Phase 1 launch for Germany and USA and drive the expansion roadmap for additional regions. * Act as the primary liaison between the Evora Service Partner and the India MD, country CEOs/MDs, and senior stakeholders. Operational Management * Oversee day-to-day operations of the Evora Service Partner Centre, ensuring SLAs and KPIs are met across all LOBs. * Build and manage high-performing teams across Finance, HR, IT, and Marketing functions. * Drive process standardisation, automation, and continuous improvement initiatives to eliminate duplication and increase efficiency. * Ensure robust financial controls, compliance, and reporting standards across all entities served. People & Team Leadership * Hire, develop, and retain talent across LOB heads and functional teams. * Define clear ownership and accountability at every level through structured Lines of Business governance. * Foster a culture of collaboration, service excellence, and accountability within the SSC. Governance & Stakeholder Management * Establish decision rights, escalation paths, and a regular performance review cadence. * Define and publish service catalogues and service charters for each LOB. * Serve as the primary point of accountability for all shared services deliverables to country leadership. * Manage relationships with internal stakeholders across Germany, USA, India, and future expansion markets. WHAT WE OFFER Our Values – Collaboration, Commitment, Evolution, Entrepreneurship, Happiness, and Trust form the foundation of our organization and guide the way we work and grow together. Company Culture – We foster a collaborative environment where teams work together in integrated virtual teams to serve our customers effectively. We are committed to sharing our success with employees through a strong workplace culture and financial participation. Hybrid Work Model – We follow a hybrid work culture where employees work from the office twice a week, providing flexibility while encouraging collaboration. Great Place to Work – We are proud to be certified multiple times as a Great Place to Work, reflecting our commitment to creating a positive and rewarding workplace. Buddy Program – As part of our hiring process, new joiners are assigned a buddy who helps them understand the team, technology, and company culture before joining, enabling a smoother transition. Growth & Learning – We support continuous learning through training sessions and development programs. Employees also receive access to Udemy for upskilling. Benefits – Our benefits include transportation, office lunch, flexible work options, internet and mobile reimbursements, multiple hub locations, insurance coverage, and more.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Security Expert We are looking for a highly proactive and organized Senior Security Expert to join our In-Person-Payments (IPP) Security & Certifications team. Adyen's In-Person Payments platform is one of the most complex payment infrastructures in the world, processing billions of euros annually across tens of thousands of merchant locations globally. The Payment Solution is the engine behind it all, governing the payment processing, certified hardware, and the software that keeps every transaction compliant, secure, and trusted by global payment schemes. The IPP Security & Certifications team is the function that keeps this infrastructure compliant, certified, and trusted by global payment schemes.  This is a high-stakes, high-autonomy role where you will take genuine ownership of the PCI certification portfolio that underpins this infrastructure. Your success will not be measured by writing code or implementing fixes, but rather defined by knowing the landscape better than anyone in the room, aligning the right stakeholders, and ensuring nothing falls through the cracks. If you treat a compliance deadline as a problem to solve six months in advance, and can walk an engineering team through a PCI requirement and a QSA through an engineering decision with equal confidence — this role was built for you. What you’ll do * Lead the process: Take central ownership of PCI Certifications for our Payments Solution, encompassing PIN/KMO, P2PE, PTS, MPoC, and SSF. * Manage the portfolio: Maintain a comprehensive, up-to-date inventory of all PCI certifications across hardware devices, software applications, and solution-level certifications. * Plan proactively: Track expiry dates, re-evaluation windows, and delta certification triggers. Anticipate deadlines, engage leadership, and ensure engineering teams are prepared well in advance of audit cycles. * Collaborate with assessors: Act as the primary point of contact with QSAs and external assessors, managing timelines, preparing assessment materials, coordinating interviews, and navigating follow-up inquiries. * Partner with Engineering: Join vulnerability analysis and threat modeling sessions to provide practical, compliance-informed security guidance to engineers. Translate compliance requirements into actionable engineering tasks without slowing down the development lifecycle. * Maintain documentation: Take full ownership of all security documentation required for assessments (asset inventories, threat models, data flow diagrams, etc.), ensuring audit readiness year-round. * Engage with the industry: Represent Adyen at PCI SSC working groups and industry forums, contributing to the development of standards that will shape the future of payment security. Who you are * You have deep subject matter expertise in PCI frameworks and standards such as PIN/KMO, P2PE, PTS-POI, MPoC, SSF. * You have a proven track record of orchestrating complex compliance pipelines, juggling multiple certifications, deadlines, and external assessors simultaneously. * You are technically fluent enough to sit with hardware and software engineers, understand what they are building, and give them compliance guidance that is actually useful. * You build trust on both sides: QSAs trust you because you are organized and prepared; engineers trust you because you make their lives easier. * You operate with high autonomy. You do not need to be chased for updates and you do not wait for deadlines to appear before acting. * You are a strong communicator who can clearly present complex compliance concepts to technical and non-technical audiences alike. * PCI ISA certification is a strong advantage, though not a requirement for this role. **This role is being call Senior Security Certifications Expert internally Why this role The certifications you manage directly determine what Adyen can build, what it can sell, and where it can operate. This is not a compliance support function, it is a critical ownership role at the center of Adyen's most sensitive and heavily regulated payment infrastructure. The work is real, the ownership is genuine, and the impact is measurable. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.