Associate Director, Account Management (Tokyo Based)

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. The Opportunity:   As the Associate Director for Japan, your main objectives will be to develop and deploy Agoda’s Japan strategy, provide guidance and leadership to ensure the successful account management of Agoda’s major partners, and deliver on targets and growth expectations that are key to Agoda’s business goals. To succeed in this role, you will bring excellent analytical skills, strong account and client management experience, a proven record of sustainable performance, and the capacity to lead, motivate, coach, and mentor teams. In addition, the ability to establish and develop valued long-term partnerships will be essential.   Key Responsibilities:   * Develop and implement strategies to accelerate Agoda’s business in Japan.   * Demonstrate outstanding team leadership to grow the local business and consistently deliver on plans.   * Implement strategies with top partners to enhance productivity and maintain a competitive advantage.   * Establish and maintain robust relationships at senior levels, including C-level with key partners—driving partnership expansions and identifying significant opportunities.   * Has the ability to lead a company-wide project with a few multidisciplinary teams.   * Coordinate with top management on strategic planning and objectives.   * Lead, coach, develop, and manage multiple teams through upskilling and coaching.   * Modify the organizational structure by bringing in top talent, supporting recruitment, or assisting in restructuring key organizational components.   * Conduct market research on industry and Japanese market trends to ensure Agoda’s competitiveness.   * Attend and participate in relevant industry events.   What You’ll Need to Succeed:   * More than 8 years of professional experience at multi-national companies.   * 3–5+ years’ experience in leading, coaching, and developing teams, with a proven track record in rapidly changing environments.   * Relevant experience in account management, business development, or general management. Travel industry experience is not required.   * Strong numerical and analytical skills with keen attention to detail.   * Ability to effectively communicate proposals to potential partners and internal stakeholders.   * Strategic thinker; management consulting experience highly valued.   * Professional “get it done” attitude and strong work ethic.   * Resourceful, energetic, and self-driven personality.   * Ability to move quickly, adapt well to change, and thrive in dynamic environments.   * Experience in online or e-commerce business preferred.   * Fluency in English and Japanese is required.   #Japan #tokyo     PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Coupang

Position Director, Account Management (SMB)   Company Introduction About Rocket Now Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)   About CP One Japan   CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.   Role Overview  We are seeking a strategic and results‑driven sales strategy leader to support the next phase of growth for our food delivery business in Japan. This role will play a critical part in shaping how we scale our Small and Medium‑sized Business (SMB) sales organization from Tokyo to nationwide, while supporting a large, multi‑hundred‑person Field Sales team. You will translate complex data into clear insights and practical sales strategies, partnering closely with senior stakeholders and cross‑functional teams. This is a highly visible role that combines strategic thinking, execution excellence, and people leadership in a fast‑growing, dynamic environment.   What You Will Do * Develop and refine sales strategies and execution plans for a large‑scale Field Sales organization * Plan and lead key projects related to merchant acquisition and regional expansion initiatives * Analyze market trends and competitive dynamics to generate actionable insights * Conduct performance analysis and provide consultative recommendations by merchant, region, and sales channel * Prepare, manage, and present project and performance reports to support leadership decision‑making * Partner closely with cross‑functional teams (Sales, Marketing, Operations, Product, Finance) to ensure smooth project execution * Collect, structure, and analyze large datasets to support strategic and operational decision‑making * Manage and lead team members while aligning priorities across a complex stakeholder landscape   Basic Qualifications * Fluent‑level proficiency in Japanese * 15+ years of experience in strategic planning, program management, sales operations, sales analysis, or field sales * 3+ years of people management experience, including leading senior or experienced team members * Strong logical thinking and problem‑solving skills with a structured, data‑driven approach * High proficiency in MS Office tools (Excel, PowerPoint, etc.), with strong presentation capabilities * Proven ability to extract insights from data and translate them into practical business strategies   Preferred Qualifications * Business‑level proficiency in English and/or Korean * Experience working in startup or high‑growth environments * Strong sense of ownership with the ability to manage multiple priorities simultaneously * Ability to thrive in fast‑paced, evolving organizations with changing business needs * Experience working with large sales organizations and senior executive stakeholders   Recruitment Process and Others     Recruitment Process   * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.    Working Conditions  * Employment Type: Full time employee * Probationary Period: 3 Months * Other details will be provided separately   Details to Consider  * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.  * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.  * Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer.   * Details will be provided separately after receiving your application by email and/or during the job interview.   Equal Opportunities  Rocket Now is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds:  * Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act.  * Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment.  * Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives.  * Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities.  * Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process.  We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/    Privacy Notice   * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/    Equal Opportunities for All (Drafter: Default setting from Coupang.jobs - no need to add)  * Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.

Coupang

Position Director, Account Management (Enterprise)   Company Introduction About Rocket Now Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi, Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)   About CP One Japan   CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.   Role Overview  The primary mission of the Rocket Now Enterprise team is to strengthen strategic partnerships with key enterprise clients across the food delivery industry, while proposing solutions that drive long‑term and sustainable growth. This role plays a critical part in expanding and scaling the Enterprise business by developing sales strategies for major enterprise accounts, leading contract negotiations, managing relationships, and maximizing customer value whilst managing a team. Beyond managing key accounts, you must be able to analyze diverse data sets to identify growth opportunities and elevate overall team capability and performance through outstanding people leadership and organizational management.   What You Will Do * Own and execute the Rocket Now Enterprise sales strategy, driving sustainable revenue and profit growth across key enterprise accounts through structured account planning, pipeline management, and commercial execution. * Lead strategic relationships with major corporate clients, building long‑term partnerships with senior decision‑makers, understanding complex client needs, and positioning Rocket Now Enterprise as a critical growth partner. * Design and deliver customized enterprise solutions, including contract structuring, pricing, service models, upselling and cross‑selling initiatives, to maximize customer value, retention, and lifetime revenue. * Scale and manage the Enterprise Account Management organization, setting clear targets, establishing KPIs, coaching high‑performing teams, and continuously strengthening consultative sales capabilities. * Leverage data and insights to identify growth opportunities, analyzing customer performance, behavioral trends, and commercial metrics to improve account outcomes and inform strategic decisions. * Drive cross‑functional execution across Product, Operations, and Marketing, ensuring seamless delivery of tailored enterprise solutions and alignment around strategic customer priorities. * Identify and incubate new enterprise business opportunities, contributing to Rocket Now’s long‑term growth by expanding partnership models, categories, and revenue streams.   Basic Qualifications * 12+ years of progressive professional experience, including a minimum of 7 years in B2B sales and/or enterprise account management, with demonstrated ownership of complex, high‑value accounts. * Proven success driving enterprise partnerships, including contract negotiation, commercial structuring, and sustained revenue growth with large or strategic customers. * Strong customer‑centric mindset, with exceptional negotiation, communication, and interpersonal skills to influence senior stakeholders and build trusted, long‑term relationships. * Excellent strategic execution and prioritization skills, with the ability to manage multiple concurrent initiatives, balance competing priorities, and deliver results in fast‑moving environments. * Highly analytical and solutions‑oriented, able to anticipate risks, diagnose problems, and apply structured thinking to address business and project‑level challenges. * Passion for continuous improvement, with a track record of optimizing processes, policies, and ways of working to support scalable growth. * Strong cross‑functional collaborator with global communication capability, fluent in Japanese with business‑level English to operate effectively across diverse internal teams and international stakeholders.   Preferred Qualifications * Sales experience in e‑commerce, quick commerce, O2O, or platform‑based companies * Experience driving rapid growth and results in a startup or scale‑up environment * Experience related to the delivery or logistics industry * Business‑level fluency in English     Recruitment Process and Others     Recruitment Process   * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.   Working Conditions  * Employment Type: Full time employee * Probationary Period: 3 Months * Other details will be provided separately   Details to Consider  * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. * Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer.  * Details will be provided separately after receiving your application by email and/or during the job interview.   Equal Opportunities  Rocket Now is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds:  * Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act.  * Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment.  * Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives.  * Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities.  * Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process.  We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/    Privacy Notice   * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/   Equal Opportunities for All (Drafter: Default setting from Coupang.jobs - no need to add)  * Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.