CRM Marketing Manager (12 month FTC)

DEPT

This is a 12 month fixed term contract. This posting reflects an existing vacancy. This role is part of our Fanatics inhouse team, where you will be employed by DEPT® but embedded within Fanatics. JOB PURPOSE The CRM Marketing Coordinator supports CRM planning and execution across multiple business units, and customer programs by trafficking campaigns, coordinating creative workflow, and ensuring high-quality execution from planning through deployment. This will be in partnership with, and under the direction of CRM Strategy leads. This role serves as the operational and organizational connective tissue between CRM Strategy, CRM Operations, Creative, and business stakeholders. WHAT YOU’LL DO: * Supporting end-to-end campaign trafficking across CRM programs, ensuring campaigns move smoothly from planning through deployment using project management and workflow tools. * Serve as the day-to-day liaison between CRM Strategy and CRM Operations teams, maintaining accurate campaign statuses (planned, in progress, ready to build, approved, deployed). * Input and maintain campaign IDs, metadata, and execution details within project management platforms. * Monitor daily campaign health and readiness across CRM channels, identifying stalled or at-risk campaigns and driving resolution. * Maintain and update CRM marketing calendars with current promotions, seasonal initiatives, historical performance references, and key business milestones. * Proof and QA email and SMS campaigns as a final quality-control layer, including content accuracy, creative continuity, audience targeting, suppressions, links, and promotional details. * Coordinate creative workflows and support adherence to established processes, help maintain standards, naming conventions, timelines, and approvals across internal teams and external agency partners. * Ensure creative assets adhere to established campaign naming taxonomy and organizational standards to support efficient development, deployment, and reporting. * Source, organize, and package creative assets, campaign details, and product information based on business priorities and promotional calendars. * Proactively identify creative gaps, dependencies, or risks and escalate issues early to protect timelines and campaign quality. * Supporting proofing and approvals to ensure content accuracy, creative consistency, and alignment with campaign objectives. * Maintain an organized archive of creative assets, campaign history, and performance references to support future campaign planning and optimization. * Compile and organize campaign performance data, reports, and spreadsheets to support CRM Strategy teams in evaluating results and identifying optimization opportunities. * Assist with campaign documentation, project tracking, process improvements, and other operational initiatives that support efficient CRM execution. * Provide flexible support across the CRM team as business needs arise, helping ensure continuity, speed, and quality of execution. * Support ongoing process improvement efforts by identifying workflow efficiencies and opportunities to enhance campaign operations. WHAT YOU BRING: * 3+ years of experience in CRM, email marketing, digital marketing, project coordination, e-commerce, retail marketing, or related fields. * Bachelor's degree in Marketing, Business, Communications, or a related field a plus. * Experience working with project management platforms, marketing calendars, and campaign workflows. * Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously. * Exceptional attention to detail and commitment to quality assurance. * Ability to work effectively across cross-functional teams and build collaborative relationships. * Strong written and verbal communication skills. * Analytical mindset with comfort working with campaign data and reporting. * Proficiency in Microsoft Excel and other productivity tools. * Ability to thrive in a fast-paced, deadline-driven environment. WE OFFER * A flexible hybrid working policy to enjoy the best of both worlds.  * Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays. * 15 days paid holiday annually, increasing with length of service (plus Public Holidays). * Birthday Leave, a paid day-off each year. * Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders.  * Dept Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing. * Refreshments are provided in the office all week. * Enhanced family friendly policies to support parents. * Learning and Development, continuous growth opportunities through internal training, and "inspirational talks” guest speakers. * Buddy Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks’ at DEPT®. * A Certified BCorp Agency and is multi-award winning “Agency of the Year”.  * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects. The anticipated annual salary range for this position is $65,000 - $85,000 CAD. Salary is based on relevant experience, expertise, and organizational impact. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

DEPT

This is a 6 month fixed term employee contract initially, with a likelihood of extension.   Toronto, hybrid DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE: This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients. As an Account Supervisor, you will oversee the delivery of a wide variety of campaigns. You will project-manage the production process end to end and assist in leading a client services team alongside your global counterparts. You will represent DEPT® to our clients, adding value to relationships beyond organizational skills—doing a mix of account management and strategic planning, not your typical suit. As an Account Supervisor you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign, review, and deploy creative as well as manage the overall agency workload in partnership with the rest of the team. You will be working closely with Designers, Copywriters, Developers and other parts of the agency to ensure successful campaign deliveries; while maintaining agency profitability and a high level of creative integrity. WHAT YOU’LL DO: * Manage, draft and review client briefs * Ensure client deadlines are met across multiple campaigns while partnering with the Account Director on team capacity and prioritisation * Liaise with clients, clarifying questions, managing expectations, and proactively communicating updates and recommendations * Clearly and effectively distill and transfer client feedback to designers, copywriters, and cross-functional teams * Navigate ambiguous or unstructured client requests, identifying gaps and providing strategic direction and context for internal teams * Apply a strategic lens to client asks, assessing feasibility and next steps before moving work into production * Prioritise workloads for the team and escalate when needed * Build strong client relationships through regular meetings, planning sessions, and ongoing partnership * Work collaboratively with creative, strategy, and production teams to deliver high-quality CRM and digital communications under tight timelines * Ensure projects are delivered on time, on budget, and to a high creative standard * Maintain a strong understanding of DEPT® products and services and identify opportunities to add value for clients * Escalate internal or external issues that may positively or negatively impact accounts WHAT YOU BRING: * Demonstrable agency experience in Client Services, preferably in a Senior Account Manager or Account Supervisor role * Experience delivering multi-channel marketing communications including digital, CRM, and email marketing * Experience with or working knowledge of CRM platforms such as Iterable, Braze, or Salesforce Marketing Cloud is preferred * Deep understanding of production and interactive processes * Extremely organised, with the ability to manage multiple projects, shifting priorities, and tight timelines effectively * Comfortable dealing with ambiguity and navigating unstructured client requests with a proactive, solutions-oriented mindset * Strategic thinker with the ability to assess client requests critically and determine clear next steps * Strong communication, relationship management, and stakeholder management skills * Highly motivated, collaborative, and eager to learn and grow WE OFFER * A flexible, hybrid/remote working policy * An excellent salary based on experience and equal pay policies * Mental health support, and company sick pay scheme. * 15 days paid holiday annually (plus Public Holidays). * Refreshments are provided in the office all week * Enhanced family friendly policies to support new parents. * Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations. * Inspirational Talks, bringing the outside in with regular guest speakers and events. * Learning and Development, supporting your growth with continuous opportunities to learn and advance. * Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®. * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. * Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities. The anticipated annual salary range for this position is $70,000 – $80,000 CAD. Salary is based on relevant experience, expertise, and organizational impact. AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used. This posting reflects an existing vacancy at DEPT®. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.   DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

DEPT

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. This is a 6 month fixed term employee contract initially, with a likelihood of extension.   JOB PURPOSE This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients. As an Account Executive, you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign and review creative as well as manage the overall agency workload in partnership with the rest of the team. You will be working closely with Designers, Copywriters, Developers and other parts of the agency to ensure successful campaign deliveries. WHAT YOU’LL DO: * Manage, draft and review client briefs * Ensure client deadlines are met across multiple campaigns and liaising with the Account Director on the teams capacity * Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations * Clearly and effectively distill and transfer client feedback to designers, copywriters * Prioritising workloads for the team, and escalating when needed * Ensure client requirements are met whilst protecting DEPT brand values * Maintain a full understanding of the clients’ business, strategies, objectives, brand, audiences, and challenges, advising on the communications solution that best meets their needs, with the objective to becoming a trusted adviser * Build excellent working relationships with key clients – by attending regular meetings, video conference calls, planning sessions, briefing meetings, and participating in evaluation reviews * Ensure high standards are maintained and add value wherever possible * Ensure success criteria are met and projects are delivered to time and to budget * Maintain a good knowledge of all DEPT products and services and actively promote them to clients * Escalate to senior management with internal and external issues and events that might impact accounts positively or negatively * Work with the team to determine and test creatives across client owned channels WHAT YOU BRING: * Experience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experience * Extremely organised, with the ability to manage multiple projects simultaneously * You are ambitious with the ability to think strategically, contribute something new to the agency * Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities * Highly motivated to learn, grow and improve * Personable, approachable demeanor and motivating team player * Moderate understanding of production and interactive processes * Excellent oral and written communication skills * Superb planning and organisation ability * Ability to manage and develop client and supplier relationships * Basic understanding of financials to effectively manage budgets The anticipated annual salary range for this position is $55,000 - $60,000 CAD. Salary is based on relevant experience, expertise, and organizational impact. AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used. This posting reflects an existing vacancy at DEPT®. WE OFFER * A flexible, hybrid working policy * An excellent salary based on experience and equal pay policies * Mental health support, and company sick pay scheme. * 15 days paid holiday annually (plus Public Holidays). * Refreshments are provided in the office all week, as well as drinks at 4 pm on a Friday. * Enhanced family friendly policies to support new parents. * Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations. * Inspirational Talks, bringing the outside in with regular guest speakers and events. * Learning and Development, supporting your growth with continuous opportunities to learn and advance. * Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®. * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. * Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities. WHO ARE WE?  We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.  Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.