Delivery Director

Backbase

The job in short Capture the essential requirements to help our customers realize their customer experience vision. Meet the job You work closely with both our customers and the Backbase UX design and development teams. You are the product owner for a project and guide the team in making the right choices to maximize success for the project and the customer. Our customers and implementation partners see you as a trusted consultant. Together we work to successfully deliver our enterprise solution and achieve our customers’ goals.  With the multi-disciplinary and internationally diverse teams at Backbase, you will analyze, capture, and prioritize customer requirements for new customer experience initiatives. You perform business process gap analysis and write user stories. Every project has its own set of unique challenges that must be overcome and it’s up to you to think quickly and provide solutions that work for everyone.  On the customer side, you will manage expectations and help them translate their vision into a sound project backlog. Due to some customers not working Agile, you will need knowledge of Agile development methodologies and be able to organize engaging workshops with customers to identify all of the technical requirements needed.  How about you? * You hold a university degree (preferable business or IT related); * You have 7+ years working experience as a Business Analyst in the field; * You have experience working on lending products such as commercial, corporate or construction loans. * You have excellent communication skills in English and you feel comfortable interacting with stakeholders within Backbase and potential customers and various level; * You are able to showcase good analytical and evaluative skills, and can translate customer pain points into detailed product requirements; * Organizational and cultural sensitivity comes naturally to you; * You are able to execute product gap analysis based on gathered requirements to maximize project and customer success; * You know your way around requirements management, process modeling and development methodologies.

Backbase

The Job in Short To manage projects for some of the customers for our US Hub. You will be part of the Customer Success team and work closely with a Customer Success Manager, Technical Manager, and Operations Manager, to act as the face of Backbase.  Meet the Job As a Delivery Director, you will be responsible for supervising the quality of our delivery with some of the customers within the US Hub. You will carefully steer and monitor performance across these projects and maintain customer success and satisfaction while ensuring that our relationship with them continues to grow. This role will directly report to Delivery Director. You will engage our customers at the executive level, presenting our delivery strategy and supporting the larger Customer Success Team in creating new opportunities.  You will also occasionally support the Sales Team, provide guidance to the Operations Management function, and collaborate with the R&D department as well as the technical area to align the delivery strategy with the technical implementation. Overall, you own customers’ project portfolio and work closely with Project Managers to steer the implementation toward success in addition to the line management of Business Analysts, UX Designers, and Project Managers within the Hub.  How about You? * You have 8+ years experience in Delivery;  * You can demonstrate experience in the banking/financial services sector(s); * You have experience in startup/scaleup environments; * You have managed a program; * Agile coach experience is beneficial; * You have a proven leadership track record (8+ years) in running implementation projects for complex, mission-critical, and high-traffic web applications on rock-solid architecture; * You are a pragmatic solution finder who is accustomed to making project trade-offs and decisions, which subsequently, drive these decisions throughout the overall project execution; * You have strong analytical, consultancy, and communication skills (written and verbal).

Alchemy Technology Services

ABOUT US Location: USA (North American Region)  About Alchemy The insurance industry is evolving fast and Alchemy is helping to shape that transformation. We’re a specialist technology consultancy and global centre of excellence that partners with leading insurers to modernise systems, improve customer experience, and develop the next generation of insurance talent. Working with the world’s leading insurance software providers, our teams deliver industry-shaping transformation programmes across the general and specialty insurance markets. We combine deep insurance knowledge with delivery excellence, technical expertise, and a people-first culture that supports learning, collaboration, and career growth. WHY US? Why Join Alchemy? At Alchemy, you’ll become part of a high-performing, customer-focused team where collaboration thrives, excellence is celebrated, and diversity is deeply valued. We provide a structured career progression model, offering diverse and rewarding opportunities throughout your career. We are dedicated to your professional development, offering exceptional training programmes and industry-recognised certifications, as well as exposure to innovative technologies and global career opportunities. You’ll benefit from technology-driven methodologies designed to help you deliver exceptional results for our clients. With our rapid growth, there are continuous opportunities for advancement and promotion within our organisation. Be part of Alchemy’s exciting journey and help shape the future of insurance technology. THE ROLE Overview We are seeking an experienced Delivery Director to lead and oversee the successful delivery of a portfolio of insurance transformation programmes. This is a senior leadership role responsible for ensuring the successful execution of complex client engagements, maintaining strong executive-level relationships, driving commercial performance, and developing high-performing delivery teams.You will act as a trusted advisor to clients and a key member of Alchemy’s leadership team, providing strategic oversight across multiple programmes while ensuring delivery excellence, operational discipline, and sustainable growth. Working across a broad range of insurance transformation initiatives, including core platform implementations, business change programmes, and operational transformation engagements, you will be responsible for balancing client success, commercial outcomes, and delivery performance while helping Alchemy continue to scale its consulting capability and market presence. The ideal candidate will bring significant experience leading large-scale technology and business transformation programmes within the insurance industry and will be comfortable operating with senior client stakeholders and executive sponsors. What you’ll do * Lead and oversee a portfolio of client engagements, ensuring successful delivery against agreed scope, timelines, budgets, and quality standards. * Provide executive-level leadership and governance across complex transformation programmes and strategic client accounts. * Act as the senior escalation point for delivery, operational, commercial, and client issues, ensuring effective resolution and risk mitigation. * Build trusted relationships with client executives and senior stakeholders, becoming a recognised advisor and delivery partner. * Drive delivery excellence through effective governance, reporting, forecasting, resource management, and performance monitoring. * Partner with commercial and sales teams to support bids, proposals, mobilisation activities, and account growth opportunities. * Monitor portfolio financial performance, including revenue, margin, utilisation, forecasting, and commercial outcomes. * Support the successful mobilisation of new client engagements and transformation programmes. * Ensure effective collaboration across consulting, business analysis, technical analysis, quality assurance, PMO, and delivery functions. * Identify opportunities to improve delivery capability, operational efficiency, and client value across the organisation. * Contribute to the development of delivery standards, methodologies, and best practices. * Support the development, mentoring, and growth of delivery leaders and consulting talent across the business. * Contribute to Alchemy’s strategic growth objectives as part of the senior leadership community. What we’re looking for Essential * Significant experience delivering Guidewire implementation or transformation programmes within the insurance industry. * Strong commercial acumen with experience managing revenue, margin, forecasting, and delivery performance, specifically with fixed-price and outcome-based programme experience. * Experience of negotiating and managing complex contractual engagements with clients. * Proven track record of managing multiple concurrent client engagements and delivery portfolios. * Experience leading geographically distributed or global delivery teams. * Strong understanding of programme delivery, governance, risk management, resource planning, and change management. * Ability to operate strategically while maintaining oversight of delivery execution. * Strong leadership presence with the ability to drive accountability, collaboration, and high performance. Desired * Experience with DuckCreek, Majesco, EIS, Sapiens or similar relevant platforms * Experience within London Market or Specialty Insurance. * Experience supporting business development activities, proposals, and client growth initiatives.