Workplace Experience Supervisor

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership Schedule: Monday–Friday | 8:00 AM – 5:00 PM Elevate Every Moment We’re seeking a proactive, client-focused Workplace Experience Ambassador to transform the office into a welcoming, seamless, and memorable environment. You’ll be the warm welcome in the morning, the thoughtful touch throughout the day, and the fond farewell at the end — creating an exceptional in-office experience for clients, visitors, and employees. This role combines hospitality, administrative coordination, and personalized service, making it ideal for someone who thrives on delighting others and going above and beyond to exceed expectations. What You'll Do Client Engagement * Greet and welcome clients and guests with warmth and professionalism * Anticipate client needs and deliver personalized, thoughtful service * Maintain client preference profiles to tailor experiences and surprise-and-delight moments * Build lasting relationships and positively shape the office culture Office and Concierge Services * Serve as the central point of contact for client requests, ensuring timely follow-up and resolution * Provide information and arrange services, including transportation, local amenities, and dining experiences * Support document scanning, printing, and office supply delivery Event and Catering Support * Coordinate catering for meetings and events, ensuring high-quality presentation * Assist in planning and executing office events, including setup, decorations, and guest management Workspace Management * Conduct regular floor walks to ensure common areas are clean, organized, and welcoming * Monitor and restock supplies, manage printers, and secure unclaimed print jobs * Maintain client lounges, reception areas, and shared spaces at a high standard Feedback and Continuous Improvement * Gather and analyze client feedback to enhance services and improve experiences * Proactively identify areas for improvement and implement solutions Emergency Response * Be familiar with emergency procedures and guide clients and guests safely in emergency situations * Serve as a point of contact for client safety and well-being What You Bring * High School Diploma required, degree in hospitality or related field preferred * Experience in client-facing or hospitality roles in a corporate setting * Strong communication, organization, and problem-solving skills * Tech-savvy, adaptable, and proactive in a fast-paced environment * Professional, discreet, and service-oriented with a polished demeanor * Hospitality or customer service certification is a plus Physical Requirements * Ability to lift/move 40–60 lbs. using standard equipment * Ability to stand, walk, bend, kneel, or sit for extended periods * Manual dexterity and vision to operate office equipment and perform assigned duties Why This Role Matters As a Workplace Experience Ambassador, you are the heartbeat of the office. Every interaction, every thoughtful touch, and every personalized service contributes to an elevated, client-centric environment that leaves a lasting impression. Compensation:  The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range $25—$27 USD WHAT WE OFFER * Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. * Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do. * We Recognize Talent: We offer a variety of recognition programs for all levels of employees. * Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. * Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. ---------------------------------------------------------------------------------------------------------------------------------- About SPS SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. ---------------------------------------------------------------------------------------------------------------------------------- At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement [https://www.spsglobal.com/en/data-privacy-other] Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Do you thrive in a dynamic environment where leadership, service excellence, and teamwork come together every day? Are you a confident and hands-on leader who enjoys developing people, improving operations, and creating outstanding workplace experiences? Then you might be exactly who we are looking for. About the role As Operations Manager, you are responsible for the daily operations at one of our client sites in central Stockholm – a leading global tech company. You lead and develop a dedicated team delivering high-quality services within reception, office services, meetings & events and catering. Your role combines strategic oversight with a strong operational presence, meaning you are just as comfortable planning and following up as you are stepping in and supporting the team in daily operations when needed. You ensure structure, quality, and service excellence, while creating a workplace where both employees and visitors feel welcome every day Key responsibilities Lead and oversee daily operations across reception, office services and catering Develop and support team members including Lobby Hosts, Dayporters, and Event Manager Ensure smooth planning and execution of meetings and events Manage budgets, procurement, and supplier deliveries within F&B, office supplies, and equipment Maintain strong relationships with client stakeholders, suppliers, and internal teams Ensure routines, processes, and service standards are implemented and followed Continuously improve workplace experience, efficiency, and service quality What we are looking for Experience from service-driven environments such as office services, hospitality, or hotels Proven leadership experience with the ability to develop and motivate teams Strong organizational skills with a structured and detail-oriented approach A hands-on, solution-oriented mindset with the ability to stay calm under pressure Strong communication skills in both Swedish and English Confident user of Microsoft Office and administrative systems Personal qualities We value your personality highly. You are a visible and approachable leader who brings energy, structure, and a lot of positivity into your team. You take ownership, enjoy collaboration, and take pride in creating excellent service experiences for both clients and employees. At Sodexo, we believe in service spirit, team spirit, and continuous development – and we hope you do too. Additional information Workplace: Central Stockholm, at a modern client site Working hours: 08:00–17:00, occasional evenings during events Start date: 2026-09-01 Permanent position with 6 months probation period Apply no later than 9 August. Selection and interviews will be conducted on an ongoing basis. Note! We only accept applications through registration in our recruitment system ReachMee For this role, an enhanced background check and identity verification will be conducted for the final candidate. The candidate will be informed and asked to provide consent before the screening process begins. About Sodexo Founded in Marseille in 1966 by Pierre Bellon, Sodexo is the leader in Food and Services, shaping better everyday experiences at every moment in life: work, heal, learn and play. The Group stands out for its independence, its founding family shareholding and its responsible business model. With its services, Sodexo meets all the challenges of everyday life with a dual goal: to improve the quality of life of our employees and those we serve, and contribute to the economic, social and environmental progress in the communities where we operate. For Sodexo, growth and social commitment go hand in hand. Our purpose is to create a better everyday for everyone to build a better life for all.
Sodexo is included in the CAC Next 20, Bloomberg France 40, CAC SBT 1.5, FTSE 4 Good and DJSI indices.