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ServiceNow Developer– Business Continuity Management (BCM) At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role Capgemini Invent Sweden is growing its ServiceNow resilience team to deliver a Business Continuity Management (BCM) modernization programme for a leading Nordic bank. We are seeking a motivated Junior ServiceNow Developer to help build and test a new ServiceNow-based BCM solution — configuring out-of-the-box capabilities, supporting data migration and validation, and developing reporting under the guidance of senior architects and specialists. This is an excellent opportunity for an early-career developer to grow on a large-scale platform migration, gain ServiceNow certifications, and work within a joint client delivery team in a hybrid-agile setup. In this role you will play a key role in: Configure ServiceNow BCM/IRM out-of-the-box capabilities and implement approved customizations aligned to agreed requirements. Support data migration from the legacy platform to ServiceNow — assisting with cleansing, transformation, loading, and reconciliation/dual-run validation per object. Help build reporting and dashboards, and support quality checks on migrated BIA, risk and BCM-plan data. Participate in System Integration Testing (SIT) and Business Acceptance Testing (BAT); document results and support defect fixes. Contribute to supporting documentation, training materials and handover artefacts. Work within an agile team, taking direction from the Solution Architect and Application Specialists, and continuously build your ServiceNow skills. Your Profile A degree in computer science, information systems, engineering or a related field — or equivalent practical experience. Some hands-on exposure to ServiceNow (internship, academic project, or early professional experience) and an eagerness to specialize in the platform. Understanding of banking operations, regulatory frameworks, and compliance requirements within financial services. Relevant certifications related to banking, risk management, operational resilience, or regulatory compliance are highly desirable. Foundational knowledge of JavaScript, web technologies, and relational data concepts. Familiarity with, or willingness to quickly learn, ServiceNow scripting, Flow Designer, forms and workflows. ServiceNow Certified System Administrator (CSA) is a plus, or a commitment to achieve it early in the role (we will support certification). Strong attention to detail, a collaborative mindset, and good problem-solving skills. Fluent English is required; Swedish or another Nordic language is an advantage. Willingness to work on-site in Stockholm as required. What You’ll Love About Working Here A structured path into enterprise ServiceNow delivery, with mentoring from experienced architects and specialists. Funded ServiceNow certifications and access to Capgemini's global learning ecosystem and capability communities.Innovation at Scale: Work with cutting-edge technologies and strategies to solve complex industry challenges. Career Growth: Access world-class training, mentorship, and opportunities to accelerate your professional development. Collaborative Culture: Join a diverse, inclusive team that values creativity, curiosity, and bold ideas. Purpose-Driven Projects: Help clients build sustainable, customer-centric solutions that make a real difference. Need To Know Location: In line with our trust-based culture, Capgemini Invent offers a hybrid working model, and for this role you will be based in our attractively located office in Stockholm, with readiness to travel to our clients’ sites when needed. As part of our recruitment process, identity verification will be conducted through inspection of your ID card, and background checks may be carried out as required. Sounds like the next step in your career? We review applications on an ongoing basis and encourage you to apply as soon as possible! Please submit your application and CV in English. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry.
ServiceNow Architect – Business Continuity Management (BCM) At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role Capgemini Invent Sweden is expanding its ServiceNow resilience practice to support a major Business Continuity Management (BCM) modernization programme for a leading Nordic bank. We are looking for an experienced ServiceNow Architect to lead the end-to-end technical design of a unified resilience solution — migrating from a legacy BCM platform to ServiceNow and building out Business Continuity, Operational Resilience, Integrated Risk Management (IRM) and Third Party Risk Management (TPRM) on a single, AI-enabled data model. You will own the target architecture, guide an out-of-the-box-first (OOTB-first) implementation with governed customizations, and orchestrate a controlled lift-and-shift migration alongside client platform architects and a joint delivery team. In this role you will play a key role in: Lead the end-to-end solution architecture for ServiceNow BCM/IRM/TPRM, aligning target design with the client's process universe, business needs and regulatory requirements. Drive a fit-gap assessment versus OOTB; categorize requirements as OOTB / Config / Custom / Roadmap and finalize the end-to-end BCM design and feature breakdown. Design a controlled migration factory approach — assess & map, cleanse & transform, migrate (OOTB), validate & reconcile, cutover & go-live — ensuring zero-loss, reconciled data migration (BIA, risk, BCM plans, tests, evidence). Architect unified resilience capabilities: BIA and impact scoring (RTO/RPO, criticality tiers), business continuity plans, IT DR workflows tied to the CMDB, operational resilience and impact tolerances, a single risk register, and vendor resilience linked to continuity. Establish automated, real-time reporting and continuous assurance across the lines of defense. Provide technical governance over customizations, integrations and data quality; safeguard an evergreen, upgrade-safe platform. Guide and mentor developers and specialists, and support capability transfer so the client builds self-sufficient internal BCM competence. Your Profile Proven experience as a ServiceNow Architect or Lead, with hands-on delivery of ServiceNow implementations at enterprise scale. Strong expertise in ServiceNow BCM and/or IRM/GRC and TPRM modules; solid command of the Now Platform, CMDB, integrations and data models. Experience leading platform migrations, data migration and reconciliation, and OOTB-first / governed customization delivery. Understanding of banking operations, regulatory frameworks, and compliance requirements within financial services. Relevant certifications related to banking, risk management, operational resilience, or regulatory compliance are highly desirable. Understanding of business continuity, operational resilience and risk management concepts — ideally within financial services and a regulated environment. Relevant ServiceNow certifications (e.g. Certified Application Developer, Certified Implementation Specialist, and/or Certified Technical Architect) are strongly preferred. Excellent stakeholder-management and communication skills; comfortable working in a hybrid-agile delivery model with client architects and product owners. Fluent English is required; Swedish or another Nordic language is an advantage. Willingness to work on-site in Stockholm as required by the engagement. What You’ll Love About Working Here A high-visibility role on a flagship resilience transformation for a leading Nordic financial institution. Access to Capgemini's global ServiceNow community, certifications, and continuous learning pathways. Innovation at Scale: Work with cutting-edge technologies and strategies to solve complex industry challenges. Career Growth: Access world-class training, mentorship, and opportunities to accelerate your professional development. Collaborative Culture: Join a diverse, inclusive team that values creativity, curiosity, and bold ideas. Purpose-Driven Projects: Help clients build sustainable, customer-centric solutions that make a real difference. Need To Know Location: In line with our trust-based culture, Capgemini Invent offers a hybrid working model, and for this role you will be based in our attractively located office in Stockholm, with readiness to travel to our clients’ sites when needed. As part of our recruitment process, identity verification will be conducted through inspection of your ID card, and background checks may be carried out as required. Sounds like the next step in your career? We review applications on an ongoing basis and encourage you to apply as soon as possible! Please submit your application and CV in English. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry.
About Justera Group Justera Group AB is a leading Swedish IT consulting firm with great experience specializing in building high-performing technology teams and delivering end-to-end IT solutions. Led by dynamic female executives, Justera Group focuses on helping businesses harness the power of digital technologies to continuously evolve in today’s rapidly changing economy. The company has deep expertise in IT consultancy, software development, and recruitment services, providing clients with purpose-driven, well-trained consultants who consistently deliver efficient and effective results. Justera Group manages the entire talent lifecycle, from hiring to ongoing management, ensuring the right fit for each project on time and within budget. With their strong commitment to quality, collaboration, and client success, Justera Group is a trusted partner for technology innovation across Sweden. About the Role: Justera is currently recruiting a Senior ITSCM (IT Service Continuity Management) Consultant on behalf of one of our key clients in the Gaming industry. Our client is seeking a pragmatic, hands-on expert to lead a critical transformation of their IT resilience capabilities. This is not a role for a theorist; we are looking for a senior professional who can bridge the gap between governance frameworks and operational reality. You will be responsible for building a living, breathing operating model that ensures the business can withstand and recover from technical disruptions in a high-paced, complex environment. Key Responsibilities: In this delivery-focused assignment, your primary objective is to move from "plans on paper" to a functional resilience ecosystem. Your focus will include: Capability Assessment: Evaluating the current IT continuity maturity and identifying critical gaps. Operating Model Design: Establishing governance, policies, and practical "ways of working" that stick. Business Alignment: Defining critical services and dependencies while setting realistic RTO and RPO targets. Vendor Management: Ensuring third-party SLAs are technically and legally aligned with the organization's continuity requirements. Validation & Testing: Designing and implementing robust testing approaches to prove recovery capabilities. Knowledge Transfer: Training internal teams and ensuring a seamless handover of the operating model for long-term sustainability. Mandatory Requirements: Senior-level experience within IT Resilience, IT Governance, or IT Service Management. You must have successfully led at least one end-to-end ITSCM implementation in a complex environment. Strong command of ISO 22301, ISO 27001, and ITIL. Exceptional ability to translate high-level compliance requirements into actionable tasks for technical teams. Full professional proficiency in Swedish and English. Nice to Have: Experience specifically developing IT continuity testing frameworks. Deep knowledge of Business Impact Analysis (BIA) processes. Familiarity with Cloud-native resilience and continuity solutions. Experience from the Gaming or Fintech sectors (high-availability environments). Logistics: Start Date: ASAP (Targeting May 2026). Duration: 7–9 months. Location: Stockholm (Hybrid setup). What We Offer: A dynamic and innovative workplace driving advancements in cutting-edge robotic technologies The opportunity to collaborate with talented cross-functional teams on meaningful and impactful projects Competitive compensation and comprehensive benefits package A supportive culture that fosters continuous learning, growth, and professional development Flexible hybrid working model for an optimal work-life balance 25 days of annual leave to recharge and relax An annual wellness allowance of 3,500 SEK to support your health and wellbeing
Vi får samhället att fungera för människor på väg, på spår, i luften och på sjön. Därför behöver vi den bästa kompetensen. Vårt uppdrag är viktigt och har betydelse i vardagen – både för privatpersoner och företag. Hos oss tar vi ansvar, behandlar alla på ett bra sätt och har respekt för olikheter. Som medarbetare bidrar du till en hållbar framtid. Om jobbet På enhet It-säkerhet vill vi vara något extra. Vi vill ständigt förbättra, både organisation och oss själva. Vi är nyfikna och vill alltid lära oss mer. Vi tror på transparens och öppenhet och inser värdet av olika åsikter, vilket är extra viktigt när frågorna vi arbetar med är komplexa och till sin natur saknar givna svar. Vårt arbete är ibland utmanande, därför stödjer vi varandra i vått och torrt. Vi samarbetar, på riktigt. Vi söker dig med stort engagemang som vill vara en del av vår fortsatta utveckling av beredskapen inom myndigheten. Du kommer vara en viktig del i att myndigheten når nästa nivå när det gäller vårt stora långsiktiga förändrings- och utvecklingsarbete. Myndigheten har nyligen etablerat egen drift, och det pågår utveckling av nytt vägtrafikregister samt långsiktiga säkerhetshöjande åtgärder. Så här finns många och utvecklande utmaningar som väntar på dig! Du kommer att arbeta inom områdena civilt försvar, kontinuitet och beredskap inom IT, där fokus är att tillse att IT-avdelningen arbetar samordnat och enhetligt gällande beredskapsfrågor, krishantering och kontinuitetshantering. Du kommer ha en viktig roll i att utvärdera och föreslå åtgärder för att stärka avdelningens beredskaps- och krishanteringsförmåga. Funktionen ansvarar vidare för att avdelningens systematiska säkerhetsarbete inom civilt försvar, kontinuitet och beredskap samordnas och utvecklas. Detta sker genom utbildning, stöd i det dagliga arbetet för sektioner och enheter, analyser samt framtagande av krav m.m. Du kommer att analysera och utveckla avdelningens förmåga att hantera kris, krig och höjd beredskap samordna och utveckla avdelningens krisledning arbeta med säkerhetskyddsfrågor ta fram kravställning för kontinuitets- och beredskapsområdet ge stöd i kontinuitetshantering till avdelningens verksamheter och sektioner samordna och utveckla risk- och sårbarhetsanalysarbetet inom avdelningen planera och genomföra utbildningsinsatser och övningsverksamhet för vår personal kopplat till ditt område samordna planering för särskilda händelser inom avdelningen representera avdelning IT i samverkansforum och arbetsgrupper för myndigheten inom dina områden samverka med myndighetens alla verksamheter och vid behov andra myndigheter eller organisationer upprätta och förvalta styrande dokument inom ditt område granska och handlägga interna och externa remisser inom området ta fram lägesbilder och ansvara för rapportering. Du måste ha för uppdraget relevant eftergymnasial utbildning eller motsvarande kunskap förvärvad på annat sätt övergripande och bred IT-kompetens som förvärvats genom mångårig erfarenhet inom branschen dokumenterad erfarenhet av arbete med inriktning på kris- och beredskapsområdet goda kunskaper om svensk totalförsvarsplanering, säkerhetsskyddslagstiftningen samt andra författningar inom området erfarenhet av arbete med risk och sårbarhetsanalyser god förmåga att uttrycka dig i tal och skrift på svenska. Det är meriterande om du också har utbildning inom ett eller flera områden såsom stabstjänst, säkerhetsskydd, kontinuitet, högre kurs i totalförsvar (HK 1) erfarenhet som stabschef inom krisledning kunskap gällande cybersäkerhet erfarenhet av beredskapsplanering inom offentlig verksamhet erfarenhet av kontinuitetsarbete inom it-området erfarenhet att jobba med ramverk och standarder så som ISO 27002, NIS2. Vi vill att du tar ansvar för din arbetsuppgift, strukturerar själv ditt angreppssätt och driver dina processer vidare har ett förhållningssätt som präglas av samarbetsförmåga och balanserad dialog med olika intressenter är lyhörd och har en god kommunikativ förmåga är flexibel, prestigelös och gärna delar med dig av kunskaper och erfarenheter är mål- och lösningsorienterad och öppen för förändringar. Stor vikt läggs vid personlig lämplighet. Mer information Anställningen är tillsvidare med placering i Örebro. Tillsättning enligt överenskommelse. Vi tillämpar normalt provanställning. Som medarbetare hos oss finns möjlighet att arbeta på distans upp till tre dagar i veckan. Det är verksamhetens behov och karaktären på arbetsuppgifterna som avgör om och i vilken utsträckning det är möjligt. En anställning hos oss kan innebära placering i säkerhetsklass. En säkerhetsprövning med registerkontroll enligt säkerhetsskyddslagen (2018:585) kan därför komma att genomföras. För en del av våra arbetsuppgifter i säkerhetsklass krävs svenskt medborgarskap. Vid frågor är du välkommen att kontakta sektionschef Hanna Gullberg, hanna.gullberg@transportstyrelsen.se ST, Axel Frick och Saco-S, Benedicte Johansson nås via vår växel på 0771-503 503. Vi vill inte att annonsörer och bemanningsföretag kontaktar oss. Ansök Ansök via vår webbplats och bifoga ett komplett CV samt ett personligt brev märkt med referensnummer TSG 2026-5688. Vi behöver din ansökan senast den 24 augusti 2026. Har du skyddade personuppgifter, ska du skicka in din ansökan per post, kontakta rekryterande chef för information om hur du går tillväga. I dina ansökningshandlingar behöver du beskriva på vilket sätt du uppfyller efterfrågade kvalifikationer och meriter kopplat till aktuell rekrytering. Om du går vidare i anställningsprocessen ska alltid utbildnings-/examensbevis samt tjänstgöringsintyg som styrker de kunskaper och erfarenheter som är relevanta för tjänsten uppvisas. Välkommen att bli vår nya kollega!
Vi tror att framsteg och möjligheter skapas bäst tillsammans. Välkommen till en plats där samarbete gör skillnad. Din roll Vill du arbeta i en strategisk nyckelroll där du bidrar till att skapa struktur, transparens och effektiva beslutsunderlag i en komplex verksamhet? Vi söker nu en erfaren och analytisk strateg som vill ta ett helhetsgrepp och utveckla oss på Business Unit (BU) Aerospace Systems inom Risk & Resource Management. Som Risk & Resource Manager arbetar du nära affärsenhetens ledning, program och funktioner, där du är med och tar fram beslutsunderlag, scenarier och rekommendationer till ledning och styrgrupper. Du ansvarar för att utveckla och säkerställa effektiva arbetssätt för att identifiera, värdera och hantera risker samt optimera nyttjandet av våra resurser över tid. Du driver utvecklingen av gemensamma arbetssätt, uppföljning i planering och leverans och säkerställer att dessa omsätts i praktiken i både linje- och programorganisation. Rollen omfattar ett helhetsansvar för vårt BU's: Risk Management, inklusive Enterprise Risk Management (ERM), projektrisker samt Business Continuity Management (BCM) Resource Management, inklusive Resource & Capacity Management (RCM), Sales & Operations Planning (S&OP) samt Strategic Workforce Planning (SWP) Dina huvudsakliga arbetsuppgifter innefattar att: Leda utveckling och implementering av processer inom risk management och resource management Samordna riskhantering på affärsenhets- och programnivå Driva och vidareutveckla arbetssätt kopplat till S&OP-processen, inklusive koppling mellan efterfrågan, kapacitet och leverans Stödja program och linje i kapacitetsplanering, prioritering och resursbalansering Din profil Du är en engagerad och ansvarstagande person som trivs i tvärfunktionella samarbeten. Du arbetar strukturerat och kvalitetssäkert, och har en god förmåga att kommunicera tydligt och effektivt med såväl interna som externa intressenter, såsom kunder, leverantörer och samarbetspartners. Du har en stark analytisk förmåga och kan se helheten samtidigt som du är lyhörd för verksamhetens behov. Du skapar engagemang och delaktighet genom tydlig kommunikation och har en naturlig nyfikenhet som driver dig att utveckla och förbättra arbetssätt. Vi söker dig som: Har relevant utbildning, exempelvis inom industriell ekonomi, systemvetenskap eller maskinteknik - alternativt motsvarande erfarenhet Har erfarenhet av strategiskt arbete inom riskhantering, resursplanering eller närliggande områden Har förmåga att snabbt sätta dig in i nya verksamheter och förstå processer och behov Trivs i en föränderlig miljö och har ett lösningsorienterat och prestigelöst arbetssätt Uttrycker dig väl i tal och skrift på svenska och engelska Det är också meriterande om du har: Erfarenhet av verktyg som stödjer S&OP, riskhantering eller workforce planning är meriterande Befattningen kräver att du genomgår och godkänns enligt vid var tid gällande bestämmelser för säkerhetsskydd. För befattningar där Saab har krav på säkerhetsklassinplacering kan, i förekommande fall, medföra krav på visst medborgarskap. Vad du blir en del av Upptäck oändliga möjligheter. Anta utmaningar, skapa smarta innovationer och uppgradera dina förmågor. Det här är en plats för kluriga tänkare, modiga pionjärer och alla däremellan. Tillsammans uppnår vi det extraordinära, var och en tar med sitt unika perspektiv. Varje bidrag räknas. Saab är ett ledande försvars- och säkerhetsföretag med syfte att hjälpa nationer att skydda sin befolkning och bidra till trygghet för människor och samhällen. Med 28 000 talangfulla medarbetare utvecklar Saab teknik och lösningar för en säkrare och mer hållbar värld. Saab utvecklar, tillverkar och underhåller avancerade system inom flygteknik, vapen, ledningssystem, sensorer och undervattenssystem. Saab har sitt huvudkontor i Sverige men en global verksamhet där Saab är en del av många nationers försvarsförmåga. Läs mer om oss här Med tanke på den kommande semesterperioden kan du förvänta dig återkoppling på din ansökan efter sommaren. Om du tycker att tjänsten låter intressant är du varmt välkommen att skicka in din ansökan redan idag!
Varje år fattar Försäkringskassan 21 miljoner beslut som påverkar människors liv och hela samhället. Vi betalar ut cirka 260 miljarder kronor varje år. Det är allas skattepengar vi har hand om. Det är ett stort ansvar. Därför sätter vi oss in i varje ärende, följer lagar och regler, informerar och vägleder, bryr oss och visar omtanke. Det är ett jobb för dig som vill vara med och ta ansvar. Välkommen till Försäkringskassan. Vi förstärker nu vår organisation med en nyinrättad enhet som ska driva och utveckla myndighetens strategiska metodstöd inom GRC samt vårt centrala kontinuitetsarbete. Här får du en nyckelroll i att forma strukturen, etablera gemensamma ramverk och säkra vår förmåga att upprätthålla kritiska leveranser i en föränderlig omvärld. Nära ledarskap, förändring, hållbar arbetsplats Som enhetschef är du den chef som befinner dig närmast medarbetarna och verksamheten. Du ansvarar för att leda och driva det dagliga arbetet utifrån avdelningens uppdrag och mål där den statliga värdegrunden genomsyrar ditt arbete. Genom ditt ledarskap förmedlar du tydliga förväntningar, följer upp mål och ger dina medarbetare rätt förutsättningar att ta sitt ansvar. Du har personalansvar såväl som resultat- och uppföljningsansvar för din enhet. Du representerar även Försäkringskassan i externa samarbeten. Din enhet är under uppbyggnad och består av medarbetare som arbetar med stöd för regelefterlevnad, kontinuitet och beredskapsfrågor. Samtliga medarbetare har sin placering i Sundsvall. Genom ett nära ledarskap skapar du den förutsägbarhet, trygghet och hållbarhet som är nödvändig för att medarbetarna ska kunna ta sitt ansvar samt möta behov av förändring. Du skapar förståelse för sammanhang, riktning och de målbilder avdelningen satt upp och tar fram de planer din verksamhet behöver. Som enhetschef är du ett stöd för områdeschefen och du ingår i områdets ledningsgrupp där du bidrar med din kompetens och ditt engagemang. Du anpassar och utövar ditt ledarskap på ett sätt som skapar förutsättningar för medarbetarna att använda sitt omdöme och kompetens. Tjänsten innebär att du hanterar sekretessbelagda uppgifter vilket ställer höga krav på rätt hantering. Därför är det viktigt att du som ska arbeta hos oss har högt säkerhetsmedvetande. Det är ett jobb för dig som vill vara med och ta ansvar. Vi söker dig som har högskoleexamen eller erfarenheter och kvalifikationer som kan prövas likvärdiga har erfarenhet av strukturerat säkerhetsarbete, gärna med fokus på styrning, risk, kontinuitet och regelefterlevnad (GRC) har god ledarskapsförmåga främjar andras professionella och personliga utveckling arbetar för att nå mål och resultat, följer upp effekterna av egna och andras aktiviteter har ett systematiskt arbetssätt samarbetar effektivt med andra för att nå gemensamma mål har god självkännedom och är stabil som person, främjar ett förtroendeskapande arbetsklimat främjar ömsesidig dialog, är lyhörd och anpassar sin kommunikation efter behov och situation har körkort för personbil. Det är meriterande om du har erfarenhet av informations- och cybersäkerhetsramverk, exempelvis CIS Controls eller ISO27000 har erfarenhet av att driva och utveckla systematiskt kontinuitetsarbete (Business Continuity Management) samt riskhantering har erfarenhet av systematisk riskhantering har erfarenhet av operativt ledarskap, gärna inom liknande verksamhet har erfarenhet av coachande ledarskap och att bygga upp eller leda en verksamhet i förändring har erfarenhet av att planera din verksamhet i samarbete med chefskollegor på distans har god förståelse för Försäkringskassans uppdrag. Vi lägger stor vikt vid dina personliga egenskaper. Övrigt En tjänst, tillsvidare, heltid, med tillträde enligt överenskommelse. Provanställning kan bli aktuellt. Vissa anställningar hos oss innebär deltagande i säkerhetskänslig verksamhet. För att bli anställd i en sådan tjänst krävs godkänd säkerhetsprövning enligt säkerhetsskyddslagen (2018:585). I enlighet med Försäkringskassans riktlinje för säkerhet genomförs bakgrundskontroller i denna rekrytering. För den här tjänsten krävs svenskt medborgarskap. Möjlighet till distansarbete finns om arbetet tillåter. I den här rekryteringen kan arbetspsykologiska test användas som en del i urvalsarbetet. Placeringsort: Sundsvall. Vill du veta mer om Försäkringskassan som arbetsgivare? Besök https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Kontaktpersoner Chef: Lars Hjelm, 010-111 29 17 (för frågor om tjänsten). HR-specialist: Malin Skoglund, 010-113 10 45, malin.skoglund2@forsakringskassan.se (för frågor om rekryteringsprocessen). Fackliga representanter är för ST Christina Lövgren, Saco-S Ann Wiström och Seko Eliza Grundström. Dessa nås via vår växel 08-786 90 00. Ansökan Välkommen med din ansökan senast den 16 augusti 2026. När du ansöker bifogar du ditt CV. Vi använder inte personligt brev i våra rekryteringar, du får istället besvara ett antal urvalsfrågor som är relevanta för tjänsten. Ladda upp dina examensbevis, betyg och intyg i samband med din ansökan. Vid frågor vänligen maila oss så återkommer vi så snart vi kan, på grund av pågående semesterperiod kan det dröja lite längre än vanligt innan du får svar. Har du skyddade personuppgifter eller ingen tillgång till bank-id ringer du den HR-specialist som finns namngiven i annonsen så får du hjälp med att skicka in din ansökan. Vi ska i allt vi gör, agera med utgångspunkt i principen om alla människors lika värde, rättssäkerhet och med god service.
About us At Techrytera AB, recruitment starts with you. We are a staffing and recruitment company with deep expertise and a clear focus on IT and Engineering. With our industry knowledge and close dialogue with both candidates and clients, we create precise matches where the right skills meet the right needs. We believe that a truly great match is not just about a job description – it’s about your experience, your potential, and what you genuinely want to develop in. That’s why we always focus on the individual. By understanding your background, motivations, and ambitions, we can connect you with assignments and roles at our clients where you have the right conditions to grow and make an impact. Our goal is to build long-term and meaningful collaborations – for both you as a candidate and for our clients. Job Description We are looking for a Claims Manager responsible for proactively identifying, managing, and resolving high-value and high-risk claims and disputes at an early stage, with focus on minimizing total cost and protecting the company’s commercial and reputational interests. The role covers end-to-end management of all incoming and outgoing claims across operational, contractual, warranty, and insurance-related matters, ensuring outcomes support revenue continuity, enable recoveries, and provide clear decision-support to senior management. The Claims Manager will lead claim strategy development and execution in close collaboration with Engineering, Asset Management, Commercial, Legal, Insurance, and Operations functions. This includes analyzing claims from commercial, technical, legal, and supplier perspectives, driving aligned resolution strategies, and presenting recommendations to internal decision-making bodies. The role also involves managing stakeholder engagement and dispute resolution, including coordination with legal advisors, insurers, and external consultants in cases involving arbitration or formal disputes. The Claims Manager advises internal teams on claim status and mitigation strategies and participates in resolving disputes with clients, contractors, and suppliers. In addition, the role is responsible for claims monitoring, governance, and reporting, ensuring all claims are tracked, documented, and communicated accurately. This includes maintaining strong contract administration practices, ensuring compliance with internal policies, and supporting informed management decisions through structured reporting. Operationally, the Claims Manager supports commercial teams with supplier-related claims and provides guidance on contractual interpretation and dispute avoidance across functions. The role also ensures adherence to governance frameworks and may be assigned additional responsibilities by the Head of Warranty & Claims Management. Required skills and educationSkills Minimum 5 years of relevant experience in renewables, construction, or oil & gas Several years’ experience as a Contracts and/or Claims Manager Experience managing contractual, operational, warranty, and insurance claims, including familiarity with insurance processes Experience working in multicultural, cross-functional environments Strong knowledge of contract law, commercial agreements, claims preparation, and arbitration/litigation processes Ability to interpret complex contractual wording and identify risks or inconsistencies Experience working with external legal counsel, insurance experts, and third-party consultants Strong analytical and negotiation skills with ability to develop effective resolution strategies Excellent communication skills in English (verbal and written) Ability to build strong, trust-based relationships across internal and external stakeholders Collaborative mindset with strong influencing skills across complex stakeholder networks Education Graduate degree in Engineering, Law, Project Management, Contract Management, or related field Additional training in insurance, claims, or risk management is considered an advantage Application When you apply through Techrytera AB, you’re not just applying for a job – you’re starting a dialogue about your career path. We want to get to know you, your experience, and your ambitions so that we can match you with the right opportunities at our clients. Does this sound interesting? Submit your application or get in touch with us to learn more. We look forward to discovering the next step in your career together with you.
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Delta State – Ughelli North, Oshimili South, Oshimili North, Ika South, Ethiope East, and Uvwie About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Edo State - Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Edo State – Ikpoba Okha, Oredo, Etsako West, Ovia North and Uhunmwonde About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Akwa Ibom State - Uyo and Abak Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Akwa Ibom State – Uyo and Abak About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Who We Are Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month. As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually. What We Do At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure. Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth. Job Title: Implementation Officer Reports To: Lead, Onboarding Location: Rivers State - Obio-Akpor, Port Harcourt, and Ikwerre Work Mode: Hybrid Employment Type: Outsourcing Job Purpose The Implementation Officer ensures new retail customers successfully adopt Moniebook POS into their daily store operations through structured, high-touch onboarding experiences. This role bridges the gap between sales and long-term customer success by transforming newly signed customers into confident, active users who derive maximum value from the platform within their first 30-60 days. Operating as the customer's primary guide during the critical early adoption phase, you will understand each retailer's unique operational needs, configure Moniebook to fit their workflow, deliver effective training, and drive product adoption that sets the foundation for retention and expansion. Success is measured by activation rates, time-to-value, feature adoption depth, and seamless handoffs to Account Managers. Key Responsibilities * Onboarding Program Design & Execution: Create and execute tailored onboarding plans that guide customers from signup to full operational usage. Define clear milestones, timelines, and success metrics for each customer's onboarding journey. * Product Setup & Configuration: Guide customers through initial Moniebook POS setup. * Training Delivery & Enablement: Conduct engaging live training sessions (both one-on-one and group) that educate retail staff on core Moniebook features, best practices, and operational workflows. Create an environment where users feel confident and empowered to use the POS system independently. * Adoption Monitoring & Progress Tracking: Monitor customer usage data, transaction volume, feature adoption, and engagement signals. Proactively identify at-risk customers showing low adoption and intervene with targeted support to get them back on track. * Relationship Building & Trust Establishment: Build strong, trust-based relationships with key stakeholders during the onboarding period. Be responsive, empathetic, and solutions-oriented in addressing concerns and questions. * Issue Resolution & Escalation Management: Provide troubleshooting support for technical issues, user errors, or configuration challenges during onboarding. Escalate complex technical issues to Product/Engineering teams while maintaining customer communication and managing expectations. * Documentation & Knowledge Sharing: Maintain accurate records of customer interactions, onboarding progress, configuration details, and issues in CRM/CS platform. Document common customer questions and best practices to improve onboarding resources and internal knowledge base. * Account Manager Handoff: Execute smooth, well-documented handoffs to the account manager upon onboarding completion. Provide context on customer goals, usage patterns, relationship notes, and any ongoing concerns to ensure continuity of support. * Feedback Loop & Product Insights: Capture and share customer feedback, feature requests, usability issues, and competitive insights with Product and Account management teams. Act as the voice of the customer to inform product development and onboarding process improvements. Qualifications * 2-4 years of experience in customer onboarding, customer success, implementation, or account management roles (preferably in SaaS, retail technology, or POS systems) * Proven track record of successfully onboarding customers to software platforms and driving product adoption * Excellent communication and presentation skills with ability to train diverse audiences * Strong problem-solving and analytical skills, able to diagnose customer challenges and recommend effective solutions * Customer-first mindset with genuine passion for helping people succeed and delivering exceptional experiences * Highly organised and detail-oriented, capable of managing multiple onboarding projects simultaneously while maintaining quality * Self-motivated, proactive, and adaptable, comfortable working independently and taking ownership of customer outcomes * Technical aptitude and comfort with software tools * Bachelor's degree in Business, Technology, Communication, or related field (or equivalent work experience) Preferred Qualifications * Experience creating training materials, documentation, or knowledge base content * Exposure to SaaS onboarding methodologies, customer health scoring, or CS best practices * The candidate should be based in Rivers State - Obio-Akpor, Port Harcourt, and Ikwerre About You * You're deeply customer-obsessed, you measure your success by your customers' success and genuinely care about their outcomes * You're an exceptional teacher and communicator who can explain complex concepts simply and make technology accessible to non-technical users * You're naturally empathetic and patient, you understand that change is hard and meet customers where they are with understanding and support * You're process-driven but flexible, you follow structured onboarding frameworks while adapting to each customer's unique needs and pace * You thrive on problem-solving and troubleshooting, you're resourceful, persistent, and don't give up until the customer succeeds * You're a team player who collaborates seamlessly across Sales, Product, Support, and Account managers to deliver great customer experiences * You're energised by fast-paced, dynamic environments where no two days are the same and continuous learning is the norm * You take initiative and ownership. When you see a problem or an opportunity to improve the customer experience, you act on it What Success Looks Like * 90%+ of onboarded customers reach 'active user' status (defined by processing transactions and using key features) within their first 30 - 60 days * Customers go live with Moniebook POS in their retail operations within the target onboarding timeline (typically 1-2 weeks from signup) * Customers actively use 3+ core Moniebook features by the end of onboarding, demonstrating comprehensive platform adoption beyond basic transactions * Achieve a 4.5+ average rating score on post-onboarding surveys. * Customers you onboard show <5% churn rate in first 90 days post-onboarding, indicating strong early-stage retention * Account Managers rate your handoff documentation and communication as excellent, enabling seamless transition to long-term retention * You regularly identify onboarding friction points and contribute actionable recommendations that improve our onboarding playbooks, training materials, or product experience What we can offer you * Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human. * Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training. * Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits. What to expect in the hiring process * A preliminary phone call with the recruiter. * An interview with the hiring team. * An interview with a member of our executive team. Moniepoint Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
The opportunity You will be part of our global Product Lifecycle Management (PLM) and Digital Thread team, driving the transformation of how we develop, manage, and deliver product data across the entire value chain. This role is central to shaping the future of our product data ecosystem, enabling digital continuity from engineering to manufacturing, supply chain, and service. You will work closely with senior stakeholders across the business to align strategy, architecture, and execution. “This is a strategic role at the intersection of business and technology. You will help us define the future of digital product development and PLM – and ensure we deliver real value across the organization.” - Stefan Cedergren, Hiring Manager How you’ll make an impact Define the target state architecture for PLM and Digital Thread, ensuring alignment with enterprise strategy and business objectives. Translate strategic goals into actionable business capability models, roadmaps, and value streams across engineering, operations, and digital transformation. Lead initiatives for PLM process and data harmonization, enabling traceability from concept to manufacturing to service. Collaborate with cross-functional leaders to define capability ownership, maturity models, and governance frameworks. Serve as a strategic advisor to senior stakeholders, facilitating architecture governance and decision-making forums. Support the evaluation and implementation of enabling technologies such as PLM platforms and product data governance tools. Your background Master’s degree in Engineering, Business, Information Systems, or a related field. 15+ years of experience in PLM, business architecture, or enterprise transformation roles. Deep understanding of PLM systems (e.g., Siemens Teamcenter), digital thread concepts, and product data management. Proven ability to translate strategy into execution in complex, cross-functional environments. Experience from industrial sectors such as manufacturing, energy, or automotive. Strong communication and stakeholder management skills, with the ability to influence at senior levels. What we offer Collective agreement Flexible working hours Health care and wellness allowance Fantastic career possibilities within Hitachi Energy both within Sweden and globally Mentor to support you throughout onboard phase Various training and education supporting employee development Diversified company with over 70+ nationalities working in Sweden Supplementary compensation for parental leave Employee Benefit Portal with thousands of discounts and perks More about us Are you ready for an exciting new challenge? Does the above description sound like you? You are welcome to apply now! Applications will be reviewed on an ongoing basis, so don’t delay – apply today! We are currently hiring for several roles, with positions available in Västerås, Ludvika, and Göteborg Recruiting Manager Stefan Cedergren, stefan.cedergren@hitachienergy.com will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Mikael Hjort, +46 107-38 29 86; Unionen: Fredrik Holmgren, +46 107-38 21 85; Ledarna: Frank Hollstedt, +46 10 7387043. All other questions can be directed to Talent Acquisition Partner Kevin Galloway, kevin.Galloway@hitachienergy.com
Vill du vara en viktig del av Sveriges krisberedskap? Hos oss på Livsmedelsverket får du använda din kompetens för att stärka samhällets förmåga att hantera kriser och i värsta fall krig. Här gör ditt arbete konkret skillnad – varje dag. Nu söker vi en beredskapshandläggare som ska arbeta med myndighetens egen beredskap på dricksvattenområdet. Varför Livsmedelsverket? Mat och dricksvatten berör alla. Vårt uppdrag är att se till att maten är säker, att ingen blir vilseledd och att livsmedelsförsörjningen fungerar även när samhället utsätts för påfrestningar. Vi har en central roll i Sveriges civila försvar och arbetar långsiktigt för att livsmedel och dricksvatten ska finnas tillgängligt – även i kris eller krig. Hos oss arbetar du i en organisation där kvalitet, ansvar och samarbete är självklara delar av vardagen. Vi tror på medledarskap, där alla bidrar till helheten och utvecklingen av verksamheten. Din roll Som beredskapshandläggare är du expert inom krishantering, civilt försvar och totalförsvarsfrågor – med särskilt fokus på dricksvattenområdet. Du arbetar tillsammans med kollegor både på din avdelning och myndigheten som helhet. Tillsammans hittar ni lösningar som stärker vår förmåga att hantera störningar och kriser. Arbetet utvecklas snabbt, och du får vara med och forma både arbetssätt och rutiner. Du bidrar till kontinuitetshantering, följer upp vårt arbete och gör kloka prioriteringar utifrån verksamhetens behov. Du håller dig uppdaterad om omvärlden och använder ny kunskap för att stärka vårt uppdrag. Du blir också en del av myndighetens nätverk av beredskapshandläggare och arbetar nära Enheten för säkerhet. Det ger dig goda möjligheter att lära av andra och bidra till en robust beredskapsorganisation. Din kompetens Vi söker dig som har: relevant högskole- eller yrkesutbildning, inom exempelvis säkerhet, riskhantering, krisberedskap, samhällsskydd eller motsvarande arbetslivserfarenhet som vi bedömer likvärdig yrkeserfarenhet från det svenska civila beredskapssystemet aktuell kunskap inom informationssäkerhet, beredskapsplanering och/eller risk- och sårbarhetsanalyser. minst tre års erfarenhet av att upprätta, förvalta och följa upp kontinuitetsplaner, informationsklassningar eller annan säkerhetsrelaterad dokumentation mycket goda kunskaper i svenska och goda kunskaper i engelska Det är meriterande om du har erfarenhet av: arbete med lägesbilder ta fram och hantera säkerhetsskyddsklassificerade uppgifter verktyg som RAKEL och WIS arbete inom dricksvattensektorn arbete med utbildning och är van att hålla presentationer inför publik B‑körkort Dina personliga egenskaper Du trivs i en roll där du samarbetar med många olika människor och där ödmjukhet och prestigelöshet är viktiga egenskaper. Du står stadigt även när förutsättningarna förändras och kan fatta genomtänkta beslut i situationer som präglas av osäkerhet. Du är analytisk, strukturerad och van att arbeta självständigt mot viktiga mål och kan omsätta dessa till praktiska arbetssätt och rutiner. Samtidigt kan du prioritera om när det behövs. Du bygger och vårdar nätverk, och du kan förklara komplexa frågor på ett tydligt sätt – både muntligt och skriftligt. Eftersom rollen är ny på enheten söker vi dig som ser möjligheter, tar initiativ och vill vara med och forma arbetet. Du drivs av att bidra till något större än dig själv och vill stärka Sveriges förmåga att stå emot kriser. Välkommen att kontakta oss Du är välkommen att kontakta rekryterande chef Åsa Signer. Representant för Saco-S är Karin Gustavsson och för ST Henrik Kjellgren. Samtliga nås via vår växel, tel. 018-17 55 00. Sista ansökningsdag är 2026-08-23. Ansök via platsannonsen och formuläret på https://www.livsmedelsverket.se/om-oss/jobba-hos-oss/lediga-jobb, märk ansökan med diarienummer 2026/02524. Ansökan ska vara skriven på svenska. Mer information om tjänsten Anställningsform: Tillsvidare. Heltid. Vi tillämpar 6 månaders provanställning. Tillträde: Omgående, enligt överenskommelse Organisationstillhörighet: Avdelningen för livsmedels- och dricksvattenförsörjning/enheten för dricksvattenförsörjning Placeringsort: Uppsala Denna tjänst är placerad i säkerhetsklass och svenskt medborgarskap är därmed ett krav för anställning. En säkerhetsprövning med registerkontroll kommer att genomföras i enlighet med gällande säkerhetsskyddslagstiftning. All tillsvidareanställd personal vid Livsmedelsverket är krigsplacerad inom myndigheten. Lönesättning sker i enlighet med de centrala löneavtalen för det statliga avtalsområdet. Vid Livsmedelsverket tillämpas individuell och differentierad lönesättning. Inför intervju Betyg, intyg och ID-handling som styrker din ansökan tas med vid en eventuell intervju. Välkommen med din ansökan! Denna rekrytering sker helt genom Livsmedelsverkets försorg. Vi undanber oss därför telefonsamtal från rekryteringsföretag och annonsförsäljare. Vi gör vår bedömning grundat på den information som finns i ansökningshandlingarna, var därför tydlig med att beskriva hur du uppfyller kvalifikationerna.
Are you ready to play a key role in shaping Lindab Group's Identity & Access Management strategy and digital transformation? As a Service Owner Infrastructure – AD/Entra, you will be part of Lindab Group's Infrastructure & Operations (I&O) team, responsible for the ownership, governance, and continuous development of the company's identity services based on Microsoft Active Directory and Microsoft Entra ID. Lindab Group is on an exciting journey to modernize and strengthen its IT capabilities. In this role, you will have a unique opportunity to drive the evolution of the organization's identity platform, ensuring secure, scalable, and efficient authentication and authorization services across the enterprise. You will collaborate closely with stakeholders across the business, security teams, external service providers, and IT colleagues to ensure that identity services support both operational excellence and business growth. Your expertise in identity management, service ownership, security, and cloud technologies will be instrumental in delivering secure and user-friendly services that enable Lindab's digital future. You will report to the Manager for Infrastructure Services. MAIN RESPONSIBILITIES * Own and manage Lindab Group's Active Directory and Microsoft Entra ID services throughout their entire lifecycle. * Manage incidents, problems, risks, and service requests related to identity and access management services, ensuring timely resolution and continuous service improvement. * Oversee and continuously improve disaster recovery and business continuity capabilities for Active Directory, Microsoft Entra ID, and related authentication services, ensuring service resilience and operational continuity. * Define and drive the roadmap for Identity & Access Management services, aligned with business requirements and the overall IS/IT strategy. * Lead the transition towards modern identity services, supporting cloud-first initiatives and Zero Trust principles. * Ensure secure and efficient management of hybrid identity environments between on-premises Active Directory and Microsoft Entra ID. * Collaborate with cybersecurity teams to strengthen identity security through Conditional Access, Multi-Factor Authentication (MFA), Privileged Identity Management (PIM), Identity Governance, and related capabilities. * Monitor service performance, availability, security, and compliance, ensuring that service levels are met and continuously improved. * Manage relationships with external service providers and partners, ensuring high-quality service delivery and operational excellence. * Participate in projects and initiatives requiring identity integrations and authentication services. * Establish and maintain governance, policies, standards, documentation and best practices for identity management across the organization. * Ensure compliance with internal policies, regulatory requirements, and security standards. * Drive continuous improvement initiatives and identify opportunities to modernize and optimize identity-related services. * Support the business with identity-related changes, service requests, and operational requirements. * Monitor service investments, business value, risks, and future development needs. PREVIOUS EXPERIENCE AND COMPETENCIES * At least 5 years of experience within IT infrastructure, Identity & Access Management (IAM), or related areas. * Proven expertise in Microsoft Active Directory and Microsoft Entra ID administration and architecture. * Strong experience working with hybrid identity environments and identity synchronization solutions. * Knowledge of modern authentication protocols and technologies such as SAML, OAuth2, OpenID Connect, Kerberos, and LDAP. * Experience implementing and managing Conditional Access, Multi-Factor Authentication (MFA), Privileged Identity Management (PIM), and Identity Governance. * Experience with Microsoft 365 identity services and integrations. * Experience managing outsourced IT service delivery from either a customer or supplier perspective. * Good understanding of cybersecurity principles, identity security, and compliance requirements. * Knowledge of IT service management frameworks such as ITIL and experience with service lifecycle management. * Relevant Microsoft certifications within Azure, Entra ID, Security, or Identity Management are considered an advantage. * Experience working within an international matrix organization is highly valued. TO SUCCEED IN THIS ROLE, WE BELIEVE YOU HAVE THE FOLLOWING SKILLS * Strong analytical and problem-solving skills with the ability to assess risks and develop effective solutions. * Ability to balance business needs, security requirements, and operational efficiency. * Proactive and self-driven approach with a strong sense of ownership. * Excellent stakeholder management and communication skills. * Strong collaboration skills and ability to work across teams, functions, and external partners. * Results-oriented mindset with a focus on service quality, security, and continuous improvement. * Ability to prioritize and manage multiple initiatives simultaneously. * Adaptability and resilience in a dynamic and evolving technology landscape. * Fast learner with a genuine interest in identity, security, and cloud technologies. * Fluent in English and Swedish, both spoken and written. Does this sound like the opportunity you’ve been looking for? Join Lindab Group and play a key role in shaping our digital future! ADDITIONAL INFORMATION Start: Per agreement Location: Malmö, Sweden This recruitment process is handled by A-hub, and at Lindab Group’s request, all inquiries regarding this position will be managed by A-hub and Linus Nilsson.
Are you a structured and proactive logistics professional who thrives in a fast-paced environment? 🌍 We are now looking for a Logistics Coordinator to join an international transport team working with overseas vehicle logistics and special transports. In this exciting consulting assignment, you will play a key role in ensuring that vehicles reach customers worldwide safely, efficiently, and on time. You will work closely with carriers, production sites, and internal stakeholders while managing road and sea transport operations, urgent bookings, customs documentation, and deviation handling. Assignment Details • Role: Logistics Coordinator. • Seniority Level: Intermediate. • Location: Gothenburg / Eskilstuna, Sweden. • Remote Work: On-site, 100%. • Assignment Period: May 25, 2026 – December 31, 2026. • Scope: Full-time. • Language: English. Your Responsibilities • Monitor and follow up daily transport flows to ensure smooth operations and timely deliveries. • Handle deviation management and coordinate corrective actions when disruptions occur. • Plan and execute urgent bookings and rush transports. • Coordinate outbound deliveries and transport bookings. • Maintain close communication with carriers, production sites, and internal stakeholders. • Prepare and manage transport and customs documentation. • Develop emergency plans and support operational continuity. • Ensure compliance with internal processes, regulations, and customer requirements. Requirements • 2–5 years of experience within transport coordination, logistics, or supply chain. • Experience working independently with general supervision. • Ability to solve operational problems using practical knowledge and structured decision-making. • Strong communication and stakeholder management skills. • High sense of urgency and flexibility. • Experience with road transport. • Experience with sea transport. • Experience handling transport documentation. • Knowledge of customs procedures and customs compliance. • Fluent English skills, both written and spoken. • Swedish is considered an advantage. We Believe You Are • Structured and detail-oriented 📋 • Solution-focused and proactive ⚡ • Comfortable working in a dynamic logistics environment. • Skilled at coordinating multiple activities simultaneously. • A strong team player with excellent communication skills. Background Checks Background checks will be required before the start of the assignment and may include identity verification, right-to-work confirmation, education verification, criminal record checks, and other standard compliance controls. 📩 Kindly submit your CV in English. We review applications continuously, and the assignment may be filled before the advertisement is closed. Sway Sourcing is an innovative recruitment partner specializing in matching the right talent with the right company—quickly and efficiently. Our primary focus lies in Finance, Administration, HR, Marketing, and IT, but we also have the broad expertise and flexibility required to deliver tailored recruitment solutions across all industries. Although we are a relatively new player, we have already gained the trust of many of Sweden's largest companies and operate both nationally and internationally. With bases in Sweden and Spain, we offer a unique combination of local expertise and global reach. Our strong network and deep industry insights make us the obvious partner for companies looking to stay ahead in their recruitment efforts.
Professional Galaxy is an IT and technology consulting company that provides highly specialized expertise within IT, software development, SAP, purchasing, electronics and mechanical design. We collaborate with experienced senior experts and deliver strategic value-creating expertise to some of Sweden's most complex and analytically demanding projects. Our focus is always on high quality, professionalism and clear, measurable results. We are now seeking a Senior Fire Detection and Protection Engineer for one of our clients. About the assignment: We are seeking an experienced Fire Detection and Protection Engineer for a technically advanced assignment within large‑scale energy infrastructure projects. The assignment is conducted in a highly regulated, safety‑critical environment where fire protection systems play a key role in ensuring personnel safety, asset protection, and operational continuity. Fire detection and protection systems are integrated into mission‑critical installations and must be carefully designed to meet both international standards and project‑specific operational needs. You will be involved throughout the full project lifecycle – from early design and tender phases to execution, testing, and commissioning – working closely with multidisciplinary engineering teams in an international project environment. Projects are delivered in an international setting with strong focus on quality, risk management, and cross‑disciplinary coordination. The role offers the opportunity to contribute to high‑impact solutions where safety, compliance, and technical excellence are essential. Your responsibilities will include: In this role, you will, among other things: - Implement applicable standards and regulations into fire detection and fire protection system designs, while considering project‑specific technical and operational requirements - Design and prepare requirement specifications and technical documentation based on customer requirements, international standards, and local regulations - Coordinate all technical interfaces with other engineering disciplines from project start through testing and commissioning - Proactively identify technical constraints, risks, and future challenges, and plan mitigation actions accordingly - Train and coach new team members and support customer knowledge development when required - Work closely with engineers and specialists across multiple disciplines and locations, sharing technical knowledge and best practices in an international environment - Participate in regular project meetings to follow progress, identify deviations, and initiate necessary actions - Propose fire detection and protection system designs during tender phases, including managing clarifications and deviations with both internal and external stakeholders - Support tender budgeting activities related to fire detection and protection systems - Assess risks in proposed designs during tender phases and ensure appropriate actions and mitigation measures are defined REQUIREMENTS PROFILE We are looking for someone who has: - Solid experience within fire detection and fire protection system design, preferably in complex or large‑scale industrial or infrastructure projects - Strong knowledge of international fire safety standards, regulations, and compliance requirements - Experience working across multiple engineering disciplines in project‑based environments - Ability to contribute both technically and proactively in design, coordination, and risk management activities Language requirements: - English: fluent, written and spoken (mandatory) - : considered an advantage Location: Sweden\Dalarnas län\Örebro län\Stockholms län\Uppsala län\Västmanlands län, ,City:Ludvika (LUDVIKA) Start date: 2026-06-01 Remote work: No Assignment duration: 1 year Application Deadline: 2026-05-15 Are you the right person for the assignment, or do you want to recommend a strong candidate? Do not hesitate to contact us. Please apply directly through our system with: - Your updated CV in english - Availability to start the assignment In the motivation, describe why you are suitable for this assignment - refer to previous consulting assignments, employmxent, education and personal qualities. Please note: We do not accept any applications through mail. All applications have to be sent through the portal to be valid. Offer continuously: Please note that for this role we offer continuously. That means that we sometimes remove the assignments before the deadline. If you are interested, we recommend that you apply immediately.
We are looking for a new Field and Service support Manager. You will be responsible for the Repair Service delivered by BSH technicians in the Field and Service planning/Dispatching for the Field support team. Your Tasks: Define and implement the Repair Service strategy in your team, creating a harmonized Repair Service organization that operates and is monitored consistently. Lead and manage Field technicians. With full responsibility for staff and cost control Lead and manage Field support team, With full responsibility for staff and cost control Oversee day-to-day management and monitoring of Repair Service KPIs and performance metrics, including Waiting Time, NPS, productivity, Cross-selling activities, turnover, and profitability. Data & KPI driven management. Proactively respond to network needs to ensure continuity of service and optimal resource utilization, collaborating closely with other customer service departments, retailers, and sales colleagues. Develop the repair service business with an entrepreneurial mindset to increase revenue for BSH and provide outstanding repair service for the brands. Promote an innovative mindset within the team to identify new products, services, partnerships, processes, and approaches. Actively seek to optimize processes - people and systems, to reduce complexity and costs. Stay updated on market developments to ensure timely implementation of new legislation and requirements for Repair Service and end consumers. Regularly report, analyze, and visualize performance data. Meet legal and business-related guidelines and requirements (e.g., audits, contracts, organizational documentation, and consumer surveys). Your Profile: Proven leadership capability, especially in remote team management; Both operational and administrative teams, Or natural leadership in existing role. High standards with a motivating approach to people. And create winning teams. Excellent analytical and process skills. Focus on efficiency improvements, results, and quality; ability to create ideas and solutions. Innovative and entrepreneurial mindset. Extensive experience in the white goods repair or similar industry. Fluent in English; knowledge of a Nordic language is advantageous. Senior high school education; a university degree is preferable. High social skills enabling you to build honest and respectful relationships, communicate productively, and build trust. Join BSH: Where Innovation Meets a Great Work Environment! Are you looking for an exciting opportunity to grow your career in a dynamic and supportive workplace? At BSH, we are dedicated to fostering a culture of collaboration, creativity, and well-being. Here’s what you can expect when you join our team: Modern Office Space: Work in our brand-new, beautifully designed office located in the vibrant Solna Business Park. Enjoy a comfortable and inspiring environment that enhances productivity and creativity. Flexible Hybrid Working: Experience the perfect work-life balance with our hybrid working model. We promote a flexible schedule with a requirement of just three days in the office per week. Inclusive Culture: Become part of a fantastic team that values diversity and inclusivity. Our positive work culture encourages collaboration and innovation, making BSH a great place to grow both personally and professionally. Employee Discounts: Enjoy personal discounts on our high-quality products, allowing you to experience firsthand the excellence we strive for at BSH. Health Care Contribution: Your well-being is our priority. We offer a health care contribution to support your health and wellness needs. Your Job Conditions: The role will be based in our office in Solna, Sweden and requires occasional travel. APPLICATION: If you have any questions about the position, please feel free to contact Conny Karlsson mailto:conny.karlsson@bshg.com Head of Field Service Northern Europe. Assessments of candidates and interviews will be conducted during the application period. We look forward to hearing from you!
Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry. Assignment Description We are looking for an experienced Application Manager – Payment Solutions What You Will Work On Manage and continuously improve existing Payment Solutions Take ownership of an existing payment platform and ensure stable operations Ensure continuity of previously implemented payment solutions Monitor and manage risks related to payment processing and PCI DSS compliance Act as the primary contact between business users, restaurants, and technology vendors Support application management for POS systems and payment infrastructure Drive continuous improvements within payment and checkout solutions Coordinate incident management and improve operational transparency Ensure proactive application management and service delivery Document processes, procedures, operational routines, and decisions Collaborate closely with application owners and external partners Support compliance, governance, and quality assurance activities What You Bring Experience managing Payment Solutions or payment platforms Strong knowledge of PCI DSS and payment card security regulations Good understanding of POS (Point of Sale) systems and payment infrastructure Experience from Restaurant, Retail, Commerce, or similar industries is highly desirable Ability to quickly understand and manage existing system implementations Experience working with multiple vendors and external partners Strong stakeholder management and communication skills Experience with application management and service management Ability to identify risks and drive proactive improvements Strong analytical and problem-solving skills Experience with incident management and operational governance Experience with drive-through systems, retail technology, or franchise environments is an advantage Understanding of franchise operating models is considered a plus Structured, proactive, and self-driven working style Fluent communication skills in business and technical environments
Interim Responsible Value Chain Manager Are you a senior consultant with experience in due diligence, compliance and responsible value chains within metals and minerals? Would you like to contribute specialist expertise in an international industrial company where responsible business conduct, business ethics and regulatory compliance are business-critical matters? The role On behalf of our client Boliden, we are looking for an experienced Responsible Value Chain Manager for a one-year assignment. Strategically important and plays a central role in ensuring continuity, quality and regulatory compliance in Boliden’s work with due diligence and responsible business conduct in the global metals and minerals value chain. The role is placed within the sustainability function and reports to the Sustainability Manager. You will be part of a specialist team with senior expertise in environment, product responsibility, sustainability governance etc. The role also has an important interface with senior management, including reporting on business partner evaluations and the progress and results of the program. About the assignment The assignment will start in October and run for one year. The preferred location is Stockholm. The role involves recurring international travel to conduct on-site assessments and meet current and potential business partners. You will drive and follow up Boliden’s Responsible Value Chain Program, including due diligence of partners in the global metals and minerals value chain. You will ensure that risk-based and impact-driven due diligence is integrated into business decision-making and that the work meets internal requirements, industry standards and an evolving regulatory landscape. You will act as a senior advisor to commercial and functional teams, strengthen organisational capability and exercise independent judgement in complex matters related to compliance, ethics, human rights and relevant areas. The role also involves leading cross-functional delivery, translating requirements into processes, and contributing to clear governance and consistent execution.. Examples of responsibilities: · Drive and follow up Boliden’s Responsible Value Chain Program and due diligence work for business partners in the global metals and minerals value chain. · Identify, assess and contribute to mitigating risks related to business partners, within compliance, business ethics, human rights, labour conditions, environment and responsible business conduct. · Conduct and quality-assure risk assessments, partner evaluations and on-site assessments. · Ensure compliance with internal requirements, standards and legislation within due diligence and responsible sourcing. · Support, train and advise raw material sourcing- and sales managers. · Lead cross-functional groups and coordinate activities between commercial, legal, compliance and sustainability functions. · Contribute to clear reporting, documentation and follow-up of program implementation to decision-making forums and senior management. Who are we looking for? · Academic degree, in law, business administration, social sciences, compliance or equivalent. · Solid experience of due diligence, compliance, responsible sourcing, business ethics or responsible business conduct. · Experience of risk identification, risk assessment and risk mitigation related to business partners in international value chains. · Good understanding of value chains within metals, minerals or another relevant sector. · Excellent ability to communicate clearly, build trust and influence a broad range of stakeholders. · Strong analytical skills, high integrity and ability to make independent judgements in complex matters. · Documented high quality in delivery, structure and follow-up. · Fluent English, both spoken and written. Meritorious: · Experience from the mining, metals, raw materials or process industry. · Experience of responsible sourcing standards and industry requirements in the mining and metals industry, JDDS, LBMA, LPPM, LME Responsible Sourcing Requirements or Copper Mark. · Knowledge of the OECD Guidelines for Multinational Enterprises, the OECD Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas, and relevant or upcoming legislation such as CSDDD and the EU Conflict Minerals Regulation. · Legal background or another clear compliance profile. · Spanish or Portuguese language skills. Application Sound interesting? Please submit your application in the form of a CV. For more information, please contact Linus Elghorn, linus.elghorn@hrmab.se. About Boliden Boliden is an international metals company with a clear ambition to be a responsible actor throughout the value chain. The company’s values — Care, Courage and Responsibility — guide how Boliden works with business partners, internal collaboration and long-term responsibility. In this role, this means acting with integrity, clarity and professional judgement in matters that are important to both the business and society.
Position Overview The Applied Machine Learning Lead is a senior, hands-on role responsible for ensuring Data Science and Machine Learning initiatives deliver measurable business value. The role combines product ownership, roadmap management, advanced analytics, production-ready machine learning engineering, experimentation ownership, technical standards, and deep iGaming expertise. The focus is on identifying high-value opportunities, prioritising initiatives, delivering robust and scalable data science solutions, evaluating outcomes, and driving adoption of data-driven decision-making across the business. Success in this role is measured not only by model performance, but by the impact those models have on player behaviour, commercial outcomes, product performance, and the ability of the Data Science function to deliver reliable, reusable, and scalable solutions. Key Responsibilities Lead and perform advanced commercial and business-focused analyses to support strategic decision-making. Design, build, deploy, and maintain production-grade statistical and machine learning models, applying software engineering best practices to improve maintainability, reliability, testing, observability, and speed from experimentation to production. Own the end-to-end experimentation lifecycle, from hypothesis definition and experiment design through implementation, validation, analysis, interpretation, and iterative optimisation. Ensure analytical recommendations and model outcomes are grounded in statistically sound methods and commercially meaningful results. Review, validate, and challenge analytical work, experiments, and machine learning models to ensure technical correctness, robustness, scalability, and business relevance. Own and manage the data science backlog and roadmap, prioritising work in collaboration with stakeholders Translate complex business problems into well-scoped initiatives with clear objectives, success criteria, and measurable outcomes. Provide technical leadership on modelling approaches, feature engineering, validation methods, experimentation design, deployment practices, and continuous improvement of machine learning solutions Develop reusable machine learning capabilities, analytical workflows, and technical standards to improve quality, consistency, scalability, and efficiency across the Data Science function. Establish and promote standards for model review, documentation, feature engineering, validation, testing, monitoring, and production readiness. Drive continuous improvement of the machine learning platform and team practices, including MLOps, AI-assisted development, automation, engineering productivity, and modern ways of building and operating ML systems. Support and ensure adherence to governance, lifecycle management, and relevant policies and processes. Monitor model performance, data drift, and impact; ensure appropriate retraining and continuous improvement. Lead and manage the Data Science team, including coaching, feedback, performance discussions, and day-to-day prioritisation. Collaborate closely with product, developers, and commercial teams to deliver data-driven solutions end-to-end Communicate insights, trade-offs, and recommendations clearly to both technical and non-technical audiences Requirements Extensive experience in applied data science, analytics, and machine learning. Strong proficiency in Python. Solid understanding of statistical modelling, predictive analytics, experimentation, hypothesis testing, causal reasoning, and model validation. Experience designing, analysing, and interpreting experiments such as AB tests. Experience working with SQL and large-scale datasets (e.g. in Databricks / Spark environments). xperience designing, deploying, maintaining, or reviewing models in production or business-critical workflows. Practical understanding of software engineering best practices relevant to machine learning, including testing, version control, code review, documentation, monitoring, and maintainability. Experience with MLOps concepts and practices, including model lifecycle management, monitoring, retraining, deployment workflows, and production readiness. Hands-on experience with cloud platforms such as AWS, Azure, or GCP. Proven experience leading or mentoring data scientists in a professional setting. Experience working cross-functionally with product, engineering, analytics, commercial, or operational teams to deliver measurable outcomes. Experience in iGaming, gaming, e-commerce, fintech, or another high-volume digital product environment.Strong analytical judgement and structured problem-solving ability. Confident technical leader with the ability to challenge, guide, and improve others’ work. Strong understanding of how to build reliable, maintainable, and production- ready machine learning solutions, not just experimental models Clear, concise communicator able to influence both technical and non- technical stakeholders. Comfortable making prioritisation decisions in environments with competing demands and incomplete information The above duties provide a generic description of the Employee’s day to day responsibilities but should in no way be deemed to be an exhaustive list. Additional related, duties may be assigned by the Line Manager in line with business exigencies and continuity. Why Work With Us? At Silverspin, we take bold but thoughtful approaches to what we build and how we work. We act with confidence and responsibility, focusing on smart decisions, meaningful impact, and long-term success. Joining us means being part of a team that values curiosity, ownership, and collaboration. We encourage people to challenge ideas, simplify complexity, and grow together - creating an environment where great work (and good energy) go hand in hand. We offer: Competitive salary and benefits Opportunities to learn, grow, and develop A creative, collaborative team environment Silverspin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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