Page 1 of 1
The role… At Soho House, the Assistant General Manager (AGM) is responsible for supporting all aspects of the business in conjunction with the property General Manager. The AGM oversees service standards, operational efficiency, member/guest experience, staff retention and optimal profit is met at a Soho House & Co. property. Including day-to-day staff management, an Assistant General Manager is also an ambassador for the Soho House brand and fully embraces our ethos, support staff, member and guest experience. As an Assistant General Manager, you are an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and member / guest satisfaction. The Assistant General Manager works very closely with internal and external stake holders to ensure optimal experience is a result of unforgettable moments through staff, food, drink, events and amenities. A successful Assistant General Manager will collaboratively partner with the General Manager to develop goals and actionable items required to optimize performance and profitability. Main Duties * Strategic business partner and influential leader who communicates effectively with internal and external stake holders by assessing business objects and delivering an elevated, approachable and profitable experience that is consistent and regularly assessed for improvement and innovation * Work closely with General Manager to assess and develop operational goals based off weekly, daily and quarterly business performance reviews * Execute action plans on time and budget to support business improvements and focus on optimizing profit, minimizing margins and promote exceptional experience(s) for member, guest, staff * Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards * Collaborative partner to all leading Head Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping and Facilities * Influential leader and decision maker that supports, guides, develops and implements policies, procedure and systems to improve business operations, service, retention and over all experiences that have been outlined by local General Manager * Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Marketing, Food & Drink, Finance Required Skills/Qualifications * At least 7-10+ years managing high-volume Food and Beverage (F&B) and experience managing operations specific to; Front Office, Rooms, Housekeeping, Maintenance and Reservations * Understand, maintain, and enforce local and government regulated food safety, risk prevention, fire prevention and emergency procedures to ensure the safety of all staff and guests * Assist with interviewing all new and prospective hires (internal/external) and adhere to P&D policies while positively provide support to the team in terms of growth, development and success planning * Monitor, assess, report and develop action items to support service trends, guest/member/staff surveys * Innovator and influencer with previous experience managing F&B operations that focus on service and providing top quality experiences through food and drink. * Creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction. Naturally hospitable * Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient and detail oriented Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.
The role… At Soho House, the Cecconi's General Manager is responsible for all aspects of the business by ensuring operational efficiency, member/guest experience, staff retention and optimal profit is met at the public restaurant Cecconi's. Including day-to-day staff management, a Cecconi's General Manager is also an ambassador for the Soho House brand and fully embraces our ethos, support staff, member and guest experience. As Cecconi's General Manager you are an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and member / guest satisfaction. The Cecconi's General Manager works very closely with internal and external stake holders to ensure optimal experience is a result of unforgettable moments through staff, food, drink, events and amenities. A successful Cecconi's General Manager will collaboratively partner with the Executive Chef, Director of Operations and COO to develop strategic business objectives and goals that result in optimizing the business’ performance and profitability. Main Duties * Influential leader and strategic business partner to internal and external stake holders by assessing business objects and delivering an elevated, approachable and profitable experience that is consistent and regularly assessed for improvement and innovation * Responsible assessing the business on a weekly/daily basis and in providing reports on the economic and operational state of the business that trigger the development of action plans to support operational improvements and focus on optimizing profit, minimizing margins and promote exceptional experience(s) for member, guest, staff. * Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards * Collaborative partner to all leading Head Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping and Facilities * Oversee the creation, collaboration of regional properties (if applicable), execution and planning of any “big moment” such as winter roof conversions, Halloween, off site festivals within the region to ensure a smooth, profitable experience for our members, guests and staff * Guide, develop and implement decisions that outline policies, procedure and systems to improve business operations, service, retention and over all experience * Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Marketing, Food & Drink, Finance Required Skills/Qualifications * At least 10+ years managing high-volume Food and Beverage (F&B) or multi-unit operations * Understand, maintain, and enforce local and government regulated food safety, risk prevention, fire prevention and emergency procedures to ensure the safety of all staff and guests * Interview all new and prospective hires (internal/external) and adhere to P&D policies while positively provide support to the team in terms of growth, development and success planning * Monitor, assess, report and develop action items to support service trends, guest/member/staff surveys * Innovator and influencer with previous experience managing F&B operations that focus on service and providing top quality experiences through food and drink. * Creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction. Naturally hospitable * Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient and detail oriented Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.
The role… At Soho House, the General Manager is responsible for all aspects of the business by ensuring operational efficiency, member/guest experience, staff retention and optimal profit is met at a Soho House & Co. property. Including day-to-day staff management, the General Manager is also an ambassador for the Soho House brand and fully embraces our ethos, support staff, member and guest experience. As General Manager you are an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and member / guest satisfaction. The General Manager works very closely with internal and external stakeholders to ensure optimal experience is a result of unforgettable moments through staff, food, drink, events and amenities. A successful General Manager will collaboratively partner with the Executive Chef, Head of Operations and COO to develop strategic business objectives and goals that result in optimizing the business’s performance and profitability. Main Duties * Influential leader and strategic business partner to internal and external stake holders by assessing business objects and delivering an elevated, approachable and profitable experience that is consistent and regularly assessed for improvement and innovation. * Responsible assessing the business on a weekly/daily basis and in providing reports on the economic and operational state of the business that trigger the development of action plans to support operational improvements and focus on optimizing profit, minimizing margins and promote exceptional experience(s) for member, guest, staff. * Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards. * Collaborative partner to all leading Head Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping and Facilities * Oversee the creation, collaboration of regional properties (if applicable), execution and planning of any “big moment” such as winter roof conversions, Halloween, off site festivals within the region to ensure a smooth, profitable experience for our members, guests and staff. * Guide, develop and implement decisions that outline policies, procedure and systems to improve business operations, service, retention and overall experience. * Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Marketing, Food & Drink, Finance * Performs other duties as assigned by supervisor/manager. Required Skills/Qualifications * At least 10+ years managing high-volume Food and Beverage (F&B) or multi-unit operations. * Understand, maintain, and enforce local and government regulated food safety, risk prevention, fire prevention and emergency procedures to ensure the safety of all staff and guests. * Interview all new and prospective hires (internal/external) and adhere to P&D policies while positively providing support to the team in terms of growth, development and success planning. * Monitor, assess, report and develop action items to support service trends, guest/member/staff surveys. * Innovator and influencer with previous experience managing F&B operations that focus on service and providing top quality experiences through food and drink. * A creative and analytical thinker who encompasses strong business aptitude is driven by results and guest satisfaction. Naturally hospitable * Excellent interpersonal skills and ability to build relationships (internal/external) as well as highly organized, efficient and detail oriented. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.
OVERVIEW: As a Retail Operations Team Member at Gymshark's newly opened flagship store on Bond Street, New York City you'll be a true brand ambassador, embodying our culture and values in every interaction. Passionate about fitness and the Gymshark brand, you'll provide customers with expert product knowledge and exceptional service, ensuring they have an inspiring and empowering shopping experience. You’ll actively contribute to store operations, maintain a vibrant store environment, and work alongside your team. PAY RANGE - The range is between $18.50-$20.00. The base pay offered is based on market, experience, and skills WHAT YOU'LL BE DOING: * Be a role model in product expertise, operational best practices, and brand representation, while training and sharing knowledge with the wider team. * Assist in stock management, deliveries, and replenishment to ensure the store is always ready to serve customers and capitalise on sales opportunities. * Ensure the safety and well-being of both customers and team members, adhering to health, safety, and loss prevention protocols at all times. * Maintain a clean, organised, and welcoming space, addressing customer needs quickly and efficiently to uphold a seamless shopping experience. * Deliver an exceptional customer experience by welcoming every community member with enthusiasm, ensuring they feel valued and inspired. * Feedback and contribute to a culture of continuous learning, both individually and as part of the team. * Embody Gymshark's culture and values in every interaction, passionately representing the brand and fostering a positive, inclusive community experience. WHAT YOU'LL NEED: * Retail Customer Service Excellence: Proven recent experience of working in a fast-paced retail store with the ability to engage with customers, understand their needs, and provide exceptional service to ensure a positive shopping experience. * Product Handling & Stock Management: Experience of assisting with inventory management, restocking shelves, and ensuring products are well-kept and properly displayed. * Problem Solving: Ability to handle customer inquiries, complaints, or issues in a calm, professional manner while finding quick, effective solutions. * Adaptability: Ability to adjust to changing store needs, from new product arrivals to shifts in customer traffic and seasonal demands. * Attention to Detail: Experience of ensuring the store is tidy, products are well-organised, and stock is accurately managed to create a welcoming shopping environment. * Team Collaboration: Ability to work as part of a team, supporting colleagues and working together to achieve store goals and deliver excellent service. * Communication Skills: Clear, friendly, and effective communication with customers and team members to build rapport and share product information. * Sales Goal Orientation – Motivated to meet individual and team sales targets, contributing to the overall success of the store. * Positive Attitude & Enthusiasm: Bringing energy, positivity, and a passion for fashion to every customer interaction and team collaboration * Willingness to Learn about product, systems, processes, customer journey and our community. * Aligned to and inspired by our brand values with a shared passion for community, wellness and fitness * Commitment to working where and when the retail teams need you on weekends and bank holidays * Full eligibility to work in the US * Ability to lift up to 50lb BELONGING AT GYMSHARK. Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email retailtalent@gymshark.com.
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. * Department: Data & Technology Solutions (DTS) * Reports To: SVP Security and Compliance * Location: [London/Hybrid 2 days a week in office] * Position Type: Full-Time ROLE OVERVIEW The Product, Application and Offensive Security Lead is responsible for embedding security directly into the design, development, testing, and operation of DTS products and platforms. This is a hands-on security engineering role. The role requires someone who can work directly with product and engineering teams, review designs, assess APIs, run threat models, test systems, coordinate penetration testing, identify vulnerabilities, and help teams remediate issues. The role ensures DTS products, APIs, data collaboration capabilities, AI-enabled workflows, and client-facing services are designed, built, and tested securely. It also owns the practical offensive security and adversarial assurance activity needed to test DTS products from an attacker’s perspective. The Product, Application and Offensive Security Lead will work closely with Product, Engineering, Architecture, Infrastructure, Security Operations, Privacy, Cloud and Platform Security, and the ISMS and Risk Officer to ensure security issues are identified early, fixed effectively, and tracked through governance where required. ---------------------------------------------------------------------------------------------------------------------------------- KEY RESPONSIBILITIES 1. HANDS-ON PRODUCT AND APPLICATION SECURITY Provide hands-on security support across DTS products and engineering teams. This includes: * Reviewing product designs, technical designs, APIs, services, and integrations. * Identifying security weaknesses in applications, workflows, and data flows. * Advising engineering teams on secure implementation. * Supporting secure design decisions during product discovery and delivery. * Helping teams resolve security issues pragmatically without creating unnecessary delivery friction. 2. SECURE SOFTWARE DEVELOPMENT LIFECYCLE (SDLC) Embed security into the software development lifecycle across DTS. This includes: * Defining and applying secure engineering standards. * Supporting secure coding practices. * Reviewing CI/CD security controls. * Supporting SAST, DAST, SCA, secrets scanning, dependency scanning, and container scanning. * Helping teams triage, prioritise, and remediate security findings. * Working with engineering teams to make security checks practical and repeatable. 3. THREAT MODELLING AND SECURITY DESIGN REVIEWS Run threat modelling and security design reviews for new and changed capabilities. This includes: * Facilitating threat modelling sessions with engineering and product teams. * Reviewing authentication and authorization designs. * Assessing API exposure, data flows, trust boundaries, and abuse cases. * Identifying risks around tenant isolation, privilege escalation, data leakage, and misuse. * Documenting key findings, recommendations, and residual risks. 4. OFFENSIVE SECURITY AND ADVERSARIAL TESTING Carry out and coordinate offensive security testing across DTS products and platforms. This includes: * Performing hands-on security testing of products, APIs, and workflows. * Coordinating external penetration tests. * Supporting red team and purple team exercises where required. * Testing abuse cases and attacker paths. * Testing access control, authentication, authorization, and data leakage risks. * Validating remediation of security findings. * Feeding material risks into the ISMS and Risk Officer for tracking. 5. API, INTEGRATION AND DATA PRODUCT SECURITY Provide security assurance for APIs, integrations, and data products. This includes: * Reviewing externally exposed APIs and partner integrations. * Assessing rate limiting, authorization, tenant isolation, logging, abuse prevention, and data leakage controls. * Supporting secure integration between InfoSum, Open Intelligence, Resolve, WPP Open, and third-party platforms. * Reviewing data product workflows for misuse, excessive access, or unintended exposure. * Working with Privacy Engineering on privacy-sensitive APIs, algorithms, and outputs. 6. AI AND AGENTIC SECURITY TESTING Provide hands-on security review and adversarial testing for AI-enabled and agentic capabilities. This includes: * Testing prompt injection, tool misuse, data leakage, and excessive agency. * Reviewing how agents access APIs, data, tools, and workflows. * Testing whether agent permissions can be bypassed or escalated. * Assessing action boundaries and human approval points. * Working with Identity, AI, and Data Access Governance to validate agent access models. * Documenting AI and agentic security risks and remediation actions. 7. VULNERABILITY TRIAGE AND REMEDIATION SUPPORT Help teams understand, prioritise, and fix security vulnerabilities. This includes: * Reviewing vulnerability findings from scans, penetration tests, code reviews, cloud tools, and external reports. * Prioritising findings based on exploitability, exposure, data sensitivity, and business impact. * Working directly with engineers to define remediation options. * Validating that fixes are effective. * Supporting exception and risk acceptance decisions where remediation is delayed. * Ensuring significant issues are visible through the DTS risk process. 8. ENGINEERING ENABLEMENT AND SECURITY COACHING Act as a practical security partner to engineering teams. This includes: * Providing secure implementation guidance. * Creating lightweight security patterns and examples. * Coaching engineers on common application, API, and AI security risks. * Helping teams understand the “why” behind security requirements. * Supporting a culture where security is part of product quality, not a separate approval gate. ---------------------------------------------------------------------------------------------------------------------------------- KEY ACCOUNTABILITIES The Product, Application and Offensive Security Lead will be accountable for: * Hands-on application and product security support across DTS. * Secure SDLC guidance and practical adoption. * Threat modelling and security design reviews. * API, integration, and data product security reviews. * Offensive security and adversarial testing activity. * AI and agentic security testing. * Vulnerability triage, remediation guidance, and fix validation. * Coordination with ISMS/Risk to ensure material risks and exceptions are tracked. * Helping engineering teams build secure systems without unnecessary delivery drag. ---------------------------------------------------------------------------------------------------------------------------------- SKILLS AND EXPERIENCE The successful candidate will have: * Strong hands-on experience in application security, product security, offensive security, security engineering, or penetration testing. * Good understanding of modern software engineering, APIs, SaaS platforms, distributed systems, and cloud-native applications. * Experience with threat modelling and secure design reviews. * Practical knowledge of common application and API security risks, including authentication, authorization, tenant isolation, injection, data leakage, privilege escalation, and supply chain risk. * Experience using security testing tools and techniques across web applications, APIs, cloud services, and CI/CD pipelines. * Familiarity with SAST, DAST, SCA, secrets scanning, dependency scanning, and vulnerability management workflows. * Experience working directly with engineers to remediate findings. * Understanding of AI and agentic security risks would be highly valuable. * Ability to communicate clearly with engineering, product, architecture, security, and leadership stakeholders. * A pragmatic, delivery-aware approach to security. ---------------------------------------------------------------------------------------------------------------------------------- LEADERSHIP EXPECTATIONS The Product, Application and Offensive Security Lead is expected to: * Be hands-on and technically credible with engineering teams. * Act as a trusted security partner, not just a reviewer or approver. * Challenge insecure designs constructively. * Help teams find practical ways to reduce risk. * Prioritise issues based on real-world exploitability and business impact. * Work across multiple DTS product areas without becoming a delivery bottleneck. * Escalate material risks clearly through the appropriate governance routes. * Promote secure engineering habits through practical guidance and example. ---------------------------------------------------------------------------------------------------------------------------------- SUCCESS MEASURES Success in the role will be measured by: * Security being embedded earlier in product and engineering delivery. * Reduction in high-risk application, API, and product vulnerabilities. * Regular threat modelling and security reviews for critical DTS capabilities. * Effective offensive and adversarial testing of products, APIs, and workflows. * Faster remediation of penetration test and security testing findings. * Improved security assurance for AI and agentic workflows. * Engineering teams receiving practical, actionable security guidance. * Material security risks being surfaced and tracked through the DTS risk process. * Security being viewed by engineering teams as an enabler of trusted delivery rather than a blocker. You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. What we'll give you: Passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Hybrid We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. PLEASE READ OUR PRIVACY NOTICE (HTTPS://WWW.WPP.COM/EN/CAREERS/WPP-PRIVACY-POLICY-FOR-RECRUITMENT) FOR MORE INFORMATION ON HOW WE PROCESS THE INFORMATION YOU PROVIDE.