Energy Market Specialist

Tibber

We're at a pivotal moment for both Tibber and the planet. When joining Tibber, you won’t just help scale a forward-thinking tech company – you’ll contribute to a real shift in how people consume electricity. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique energy trading portfolios on the market. We’re looking for a Customer Support Specialist to join us in making the energy transition happen – maybe that’s you? ---------------------------------------------------------------------------------------------------------------------------------- Job Mission 🚀 Do you draw positive energy from delivering great service and expert advice on sustainability? If you thrive in a fast-paced, dynamic environment and navigate change with ease, you’ll fit right in. As a Customer Support Specialist at Tibber, you’ll play a vital role in delivering world-class support to our customers while contributing to our mission: revolutionising the energy industry. ---------------------------------------------------------------------------------------------------------------------------------- What you'll do ✅ * Engagement: Building strong and lasting relationships with Tibber customers by delivering world-class customer service across multiple channels. * Problem solving: Research and resolve customer questions, concerns and issues quickly and effectively, ensuring a positive customer experience. * Product knowledge: Develop knowledge of Tibber's products, services and technologies to provide accurate information and assistance to customers. * Technical support: Helping customers and troubleshooting for both software and hardware, from app issues to charger integrations. * Billing and account management: Handle questions related to billing, account updates and contracts. * Providing information: Informing customers about energy-saving opportunities, sustainability and how Tibber's services can contribute to this. * Documentation: Accurately maintain records of interactions with customers, processing feedback and resolving issues in our CRM system. * Process Improvement: Collaborate with cross-functional teams to identify process improvements and contribute to customer service optimisation. * Feedback Loop: You are the voice of the customer within Tibber in terms of insights and providing feedback to constantly improve our products and services. ---------------------------------------------------------------------------------------------------------------------------------- What we're looking for⚡ We don't expect the perfect profile, but it would look something like this: * You have strong communication skills, both written and verbal. Due to the specialisation on the Dutch market, tickets (or messages) and general customer communication is mostly in Dutch and our business language is English, fluency in both languages is a requirement. * You enjoy helping. You have experience in customer service or another relevant field. * You have a customer-oriented mentality and an empathetic attitude. * You are able to solve problems quickly, effectively and efficiently, including anything from technical troubleshooting to in-depth billing support. * You are technically literate. You are comfortable in a technology-driven environment and you quickly master working in different programmes. * You are interested in our smart products and services, find sustainability an important business aspect and see the relevance of energy-saving solutions. ---------------------------------------------------------------------------------------------------------------------------------- 💆🏻‍♀️💆🏽‍♂️The Tibber Mindset Tibber is not your typical energy supplier. Our tech helps hundreds of thousands of households lower and shift their energy consumption to more sustainable and affordable hours. We’re here to accelerate the energy transition – not in theory, but in everyday life. Being on a mission to change an industry, fundamentally also means being prepared for the unexpected. We do what others say can’t be done, try and fail together but never lose sight of our users. We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do. Starting out with two passionate founders in 2016, we're now 300+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam, and Oslo. We will continue to grow within our markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, Summa, and Schibsted. Diversity of thought fuels better products, so we welcome applicants of every background, identity and lived experience. Ready to be part of powering the energy transition? Apply below!

Tibber

We're at a pivotal moment for both Tibber and the planet. When joining Tibber, you won’t just help scale a forward-thinking tech company – you’ll contribute to a real shift in how people consume electricity. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique energy trading portfolios on the market. We’re looking for a B2B Support Specialist to join us in making the energy transition happen – maybe that’s you? ---------------------------------------------------------------------------------------------------------------------------------- Job Mission 🚀 Do you get energy from delivering high-quality support, building trust, and bringing structure to complex operations? If you thrive in a fast-paced environment and enjoy balancing customer needs with operational excellence, you’ll fit right in. As our B2B Support Specialist, you’ll play a key role in supporting Tibber’s B2B customers (mainly wholesalers and installers). You’ll be a key contact point for those B2B customers, helping advise and support them around products such as batteries, Tibber Pulse and Bridge. ---------------------------------------------------------------------------------------------------------------------------------- What you'll do ✅ Complex case ownership: Act as an escalation point for complex or sensitive B2B cases Operational support: Support day-to-day B2B operations and support customers across phone, chat, and email Cross-functional alignment: Drive alignment across Support, Sales, Technical Support, and Back Office to ensure a smooth customer journey. Professional communication: Act as a role model for clear, professional, and trustworthy communication in all customer and stakeholder interactions. Performance and quality: Drive individual and team KPIs to support scalable, high-quality B2B support. Continuous improvement: Help improve B2B workflows and operational predictability so the team can work more efficiently and consistently over time. ---------------------------------------------------------------------------------------------------------------------------------- What we're looking for⚡ * Experience in B2B support, customer operations, or a similar field. * Confidence in handling complex or commercially important cases. * Strong ownership, structure, and judgement. * Clear and professional communication in Dutch and English. * Comfort working cross-functionally and building strong stakeholder relationships. * A drive to improve ways of working and support high-quality B2B operations. We understand that no one ticks every box, but if you recognize yourself in some parts of this, you are more than welcome to apply! ---------------------------------------------------------------------------------------------------------------------------------- 💆🏻‍♀️💆🏽‍♂️The Tibber Mindset Tibber is not your typical energy supplier. Our tech helps hundreds of thousands of households lower and shift their energy consumption to more sustainable and affordable hours. We’re here to accelerate the energy transition – not in theory, but in everyday life. Being on a mission to change an industry, fundamentally also means being prepared for the unexpected. We do what others say can’t be done, try and fail together but never lose sight of our users. We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do. Starting out with two passionate founders in 2016, we're now 300+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam, and Oslo. We will continue to grow within our markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, Summa, and Schibsted. Diversity of thought fuels better products, so we welcome applicants of every background, identity and lived experience. Ready to be part of powering the energy transition? Apply below!

Tibber

We're Tibber - the energy company that wants you to use less energy. When you join us, you'll be part of a real shift in how people consume electricity - good for our users, their wallets, and the planet. We believe AI is how we accelerate that shift, and it's our people who lead it. As we build towards a more AI-driven way of working, human judgment, curiosity, and creativity matter more than ever. We're looking for a Engineering Manager to join us, maybe that's you? ---------------------------------------------------------------------------------------------------------------------------------- Job Mission 🚀 As Engineering Manager in House of Trading, you'll lead the team that sits at the intersection of electricity markets and algorithmic trading - the people, quants, and data scientists building the systems that balance the grid in real time. You'll be accountable for three things, and they reinforce each other: the people in your team, the delivery of your area, and the technology it runs on. ---------------------------------------------------------------------------------------------------------------------------------- What you'll do ✅ People - Run the full management cycle for engineers in House of Trading , hiring, onboarding, performance, and development. Coach people at all levels and build a team where different perspectives and ways of thinking are genuinely welcomed. Delivery - help the team ship with quality Partner closely with the Trading leads and engineers to keep priorities clear and the team moving. Balance short-term delivery with long-term sustainability, and represent the team in cross-functional forums. Technology - stay close to what matters Keep a clear picture of the technical health of the area: architecture, quality, and risk. Work with the Staff Engineer to set technical direction and connect it to business outcomes. Ensure the stability of the trading platform, and know when to put reliability before new features Lead the agentic transition Help engineers shift their focus - from writing code to directing, reviewing, and owning the output of agents. Work with Staff Engineers to build team practices for quality, oversight, and good engineering judgment in an agentic world. ---------------------------------------------------------------------------------------------------------------------------------- What we're looking for⚡ Experience leading people - You have a real track record of developing engineers through career growth, honest feedback, and building teams where people feel safe to take risks and speak up. Energy market domain fluency - You thrive at the intersection of algorithmic trading and electricity market physics. Whether you come from FinTech or Energy, you have a deep understanding of how software interacts with volatile markets and physical constraints. Technical fluency - You have a strong engineering background and stay close enough to architecture, quality, and trade-offs to make good calls. You know how to hold the bar without needing to be the deepest technical voice in the room. Curiosity about agentic engineering - You're excited about leading a team through the shift toward agents writing and shipping code, and you have a point of view on what good human oversight and engineering judgment look like in that world. Stakeholder communication - You adapt your language and message depending on who's in the room, whether that's engineers or senior leadership. A growth mindset -You treat setbacks as information, not failure. ---------------------------------------------------------------------------------------------------------------------------------- The Tibber Mindset 💆🏻‍♀️💆🏽‍♂️ Tibber exists to drive energy independence - away from fossil dependency. Our tech helps hundreds of thousands of households shift their electricity consumption to more sustainable and affordable hours - from electric vehicles to smart thermostats, all connected to the Tibber platform. We strengthen the resilience of the grid. Not in theory. In everyday life. We win, fail, and grow together, staying curious and pushing for better every day. AI is shaping how we work - and we're on a journey to make it central to everything we do. The further we go, the more our Tibberinos matter - and yes, that's what we call ourselves! Started by two founders in 2016. Now 300+ Tibberinos across Stockholm, Oslo, Berlin, Amsterdam, and Førde. And we're still just getting started. You're welcome at Tibber for who you are. We hire for what you can do and how you think - not your background or where you've been. Diverse teams build better products, and we mean that.