Renewal Success Manager

Brevo

At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers.   From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection.   As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.   Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches.   We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn, backed by strong growth and global expansion - and we’re just getting started! Our Customer Success team is at the heart of helping enterprise customers unlock the full value of the Brevo platform. As a trusted advisor, you'll own a portfolio of strategic customers from onboarding through renewal, driving adoption, retention, and long-term growth. We're looking for a Senior Customer Success Manager to join our North American team and partner closely with our global Customer Success organization. If you're passionate about building lasting customer relationships, delivering measurable business outcomes, and making an impact in a fast-growing SaaS company, we'd love to hear from you. Location: Austin, TX (Hybrid) This role is based in our Austin office and requires employees to work onsite (3) days per week. The remaining workdays may be performed remotely, subject to business needs. Professional proficiency in English and Spanish is required. This role supports customers across North America and Latin America, requiring the ability to communicate confidently with stakeholders at all levels in both languages.

Miro

About the Team The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, onboarding experts, and technical account managers work side-by-side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro’s world-class platform. About the Role We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as a fractional strategic advisor—guiding customers through workflow optimization, driving AI-powered adoption, and embedding Miro into their innovation operating models to secure long-term value and partnership. TAMs are key players in evolving how the world’s most innovative companies Discover, Define, and Deliver new products and services. Operating with a high degree of autonomy, you will combine product knowledge, strategic insight, technical fluency, and change management expertise to drive measurable outcomes for your customers.  What you’ll do * Workflow Optimization * Guide customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle * Recommend integration strategies and automation opportunities that drive alignment, speed, and business value * Provide guidance on embedding Miro into the customer’s existing systems and ways of working * Proactive Optimization * Monitor platform health, engagement, usage patterns, and feature adoption * Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities * Change Management & Scaling * Equip internal champions with strategies to scale adoption across departments, regions, and teams * Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale * Navigate organizational change to help Miro become a strategic pillar in innovation initiatives * Strategic Alignment & Continuous Improvement * Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI * You will provide robust adoption reporting and business outcome analytics, influencing customer strategy and reinforcing the value that underpins renewals and growth opportunities What you’ll need * 5+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS * Strong technical fluency: familiarity with APIs, integrations, and enterprise IT ecosystems * Proven ability to lead workflow optimization, platform adoption, and change management initiatives * Expertise in platform analytics to drive data-informed decisions and continuous improvement * Skilled at facilitating executive-level discussions and cross-functional workshops * Familiarity with collaboration tooling and product/service development workflows is a plus * Highly proactive, strategic thinker with a strong customer outcome orientation, capable of operating independently and navigating ambiguity * Willing to travel to customer sites up to 25%  What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. #LI-LW1

Airtable

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. Join Airtable as a Mid Market Account Executive, SLED, and play a pivotal role in driving growth within the education and state/local government sectors. You'll own a high-volume book of business, managing both net-new and renewal revenue across a dynamic set of EDU and State/Local Government accounts. This is a unique opportunity to make a significant impact in the public sector, leveraging your sales expertise to help organizations transform their workflows with Airtable’s powerful platform. WHAT YOU'LL DO * Manage and grow a large portfolio of education and SLED accounts, driving consistent net-new and renewal revenue * Source, close, and renew deals with high activity-to-close conversion rates and disciplined pipeline management * Maintain accurate forecasting, strong CRM hygiene, and low pipeline slippage across a fast-moving, high-volume book of business * Prioritize accounts and opportunities efficiently to maximize ARR and quota attainment * Execute repeatable sales processes while identifying opportunities for improvement * Build strong relationships with public sector customers, understanding their unique needs and procurement cycles WHO YOU ARE * 4–7 years of experience in a quota-carrying SaaS sales role, managing a large book of accounts with high deal velocity * Demonstrated success in selling to education or public sector customers, with familiarity in procurement or budget cycles * SLED-specific domain expertise and a passion for serving the public sector * Exceptional personal organization, time management, and comfort with high-volume sales environments * Strong written and verbal communication skills with reliable, fast follow-through * Experience with workflow, no-code, or horizontal SaaS platforms is a plus Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.  VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. #LI-Remote Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For work locations in the San Francisco Bay Area, Seattle, Los Angeles, and New York, the on-target earnings range for this role is: $219,700—$271,400 USD For all other work locations (including remote), the on-target earnings range for this role is: $198,400—$244,600 USD Please see our Privacy Notice for details regarding Airtable’s collection and use of personal data relating to the application and recruitment process by clicking here. For applicants that live in or have a link to Australia, please see this Privacy Collection Statement for details regarding Airtable's collection and use of personal data relating to the application and recruitment process. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at hr@airtable.com. Learn more about avoiding job scams here.