IT Administrator

The U.S. Mission in Sweden is seeking eligible and qualified applicants for the IT Administrator in the Diplomatic Technology (DT) office. Duties: The Information Technology (IT) Administrator is a member of the Diplomatic Technology (DT) team and is responsible for administering and supporting mission IT systems to ensure the confidentiality, integrity, and availability of information technology resources. The position provides Tier 1 and Tier 2 technical support to customers, manages user accounts and system access, maintains network and communications infrastructure, and supports enterprise applications, cloud services, and endpoint devices. The incumbent performs system administration, troubleshooting, configuration management, and cybersecurity-related activities while ensuring compliance with Department standards and policies. The role also provides IT support for official events, conference technologies, and visiting VIPs, while contributing to technology projects, knowledge management initiatives, contingency planning, and mission-wide cybersecurity efforts. Collaboration with customers, service providers, and cross-functional teams is essential to delivering reliable, secure, and innovative technology services across the Mission. Requirements: Experience: A minimum of 2 years of experience in computer networking operations, network management or utilization of computer systems. Language: English - Fluent; speaking/reading/writing Swedish - Rudimentary knowledge; speaking/reading/writing Education Requirements: Bachelor’s degree in Computer Science, Information Systems, Electrical Engineering, Library and Data Science/Analytics, Audio/Visual Communications and Technology or related major is required.

We are looking for a friendly, tech-savvy Systems Support and IT Administrator professional to help our team across the country. You’ll provide guidance and support to users of all IT skill levels, ensuring smooth operation of internal systems and tools. This is a hands-on, varied role suited to someone who enjoys problem-solving, improving processes, and helping people at all levels feel confident with technology. Key Responsibilities: * Support users across the country with everyday IT tasks, answering questions and providing guidance as needed. * Set up and manage email accounts, user profiles, and permissions. * Administer internal systems, such as CRM platforms and other office software. * Provide phone and remote support, adapting explanations to suit different skill levels. * Maintain and update spreadsheets, databases, and internal documentation. * Help improve IT processes and recommend system enhancements. Essential Skills and Experience: * Comfortable using standard office systems (e.g., Google Workspace, spreadsheets, email, and document management). * Experience with user account management and CRM or internal admin systems. * Excellent communication and problem-solving skills, able to explain technical concepts simply and clearly. * Friendly, patient, and adaptable, capable of supporting users with a wide range of IT experience. * Able to work independently and as part of a small team. * Familiarity with helpdesk or ticketing systems. * Interest in improving IT processes and user experience. What on offer: * Competitive salary * 24 days annual leave (plus bank holidays) * Employee Assistance Programme * Life Insurance * Cycle to work scheme If you feel you have the right skills and attributes and you want to work at the heart of Britain’s fastest-growing political force and help to transform the country, this is your moment to join us.