
Lendable · London/Kent
ABOUT LENDABLE Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the world’s leadin...
Lendable is on a mission to build the world's best technology to help people get credit and save money. We're building one of the
world’s leading fintech companies and are off to a strong start:
So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into
our customers’ hands in minutes instead of days.
We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions
worth of financial products are held by big banks with dated systems and painful processes.
1. Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and
success of Lendable from day 1
2. Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than
the status quo
3. Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting
This role can be based out of either our London or Chatham offices.
Fraud & Card Disputes, and Fraud Investigations.
adjustments for absence, lateness and non-productive time to keep capacity aligned with demand and protect SLA targets.
activity and resource risk.
We are looking for a proactive and detail-oriented Back Office Real Time Coordinator to join our Workforce Management team at
Lendable. This is a newly created role, sitting at the intersection of Workforce Management and back office operations - you will
be the dedicated real-time point of contact for our Complaints, Financial Crime, Fraud & Card Disputes, and Fraud Investigations
teams.
Unlike frontline coordination, this role requires an understanding of case-based workflows: how cases age, where backlogs build,
and how to direct resources in a way that protects SLAs. You will work closely with the Workforce Lead and directly support Team
Leaders and Operational Managers across all back office functions.
Success means making data-driven decisions on the fly to optimise agent schedules, handle unexpected shifts in volume, and
communicate clear, actionable, performance trends to stakeholders at all levels. If you are a natural problem-solver with a sharp
eye for details who thrives in a dynamic, fast paced environment, we want you on our team! You will report directly to the
Workforce Lead.
1. Intraday Capacity & Workload Management: Monitor real-time case volumes and throughput across back office queues (Complaints,
Financial Crime, Fraud, Card Disputes, Fraud Investigations), identifying capacity risks and recommending resource
reallocation to protect SLA targets.
2. Schedule & Rota Adjustments: Process intraday schedule adjustments including absences, lateness, and unplanned non-productive
time. Work with the Workforce Lead and Back office operational leaders to optimise available capacity against live workload
demand.
3. Performance Monitoring & Reporting: Actively track agent schedule adherence and productive time, flagging deviations to team
leaders and operational managers. Generate and distribute intraday and daily performance snapshots covering key back office
metrics such as volumes worked, SLA performance, and back office occupancy.
4. Communication & Collaboration: Act as the primary real-time point of contact for back office operational matters, proactively
communicating performance risks to relevant team leaders and the Director of Complaints and Fraud. Partner with the Workforce
Lead to develop Assembled capability for back office teams, including building out relevant reporting and scheduling features.
5. Escalation Management: Identify and escalate system issues, significant deviations from planned capacity, or emerging SLA
breach risks to the Workforce Lead and relevant operational leads promptly.
6. Building the Function: As this is a newly created role, you will play an active part in shaping how back office real-time
coordination works at Lendable — documenting processes, defining metrics, and establishing ways of working with each team.
1. Analytical Skills: Analytical and problem-solving abilities to interpret real-time data, identify trends, and make informed
decisions quickly.
2. Back Office Experience: Experience working in or closely with a back office function (Complaints, Financial Crime, Fraud, or
similar) is desirable. An understanding of case-based workflows, SLA management is advantageous.
3. Communication Skills: Excellent verbal and written communication skills to effectively convey real-time information,
collaborate with team members, and escalate issues when necessary.
4. Technical Aptitude: Proficiency in using real-time monitoring tools, analytics platforms, and software systems. Knowledge of
workforce management software (Assembled, Calabrio, Genesys) is beneficial.
5. Time Management: Ability to prioritise tasks, manage multiple streams of real-time data simultaneously, and work under
pressure to meet tight deadlines and service level requirements.
1) 15 minute online Assessment
2) 30 minute call with a member of the Talent Team
3) Onsite Interview with the hiring manager
4) 30 remote interview with Director of Complaints, Fraud and FinCrime
include regular opportunities for in-person connection through socials and off-sites
at select locations
Please note: The availability and details of specific benefits vary by location and role. For more information, please speak to
your Talent Partner.
Check out our blog!
YOUR MISSION We are scientists, doctors, techies and humanity lovers, with the mission of pioneering real time precision neurology to cure brain-related disorders. INBRAIN harnesses the extraordinary material properties of Graphene, the world’s thinnest and nobel-prize winning material, to build high resolution neural systems. Our mission is to decode and modulate neural networks to restore people's lives. As a Clinical Operations Coordinator, you will be supporting the planning, coordination, and operational execution of clinical investigations sponsored by INBRAIN. The role works closely with internal teams, CROs, vendors, and investigational sites to ensure studies are conducted efficiently, in compliance with applicable regulations, and according to project timelines. You will be at the forefront of bringing advanced healthcare solutions to market, making a tangible difference in people´s lives worldwide. YOUR PROFILE Main Responsibilities: * Support the planning and coordination of clinical investigations and investigator-initiated studies. * Assist with study start-up, study tracking, and operational activities. * Coordinate interactions with CROs, vendors, and investigational sites. * Manage and mantain study documentation and Trial Master Files (TMF). * Contribute to compliance with ICH-GCP, ISO 14155, MDR, and internal procedures. * Support clinical data review and data quality activities in collaboration with CRO, as applicable. * Prepare study status updates, reports, and operational metrics. * Contribute to the development and continuous improvement of clinical SOPs and operational processes. Mandatory Qualifications and Soft skills: * Bachelor’s degree in Life Sciences, Biomedical Engineering, or a related field. * +2 years of experience in clinical research, clinical trial coordination, data management, or a related role. * Experience in Clinical Data Management or EDC systems. * Understanding of clinical research processes and ICH-GCP principles. * Excellent written and verbal communication skills in English (company culture language). * Strong organisational and coordination skills. * Ability to manage multiple priorities and deadlines, attention to details. * Effective communication and stakeholder management skills. * Proactive, collaborative, and adaptable approach. Nice to have: * Experience in medical device clinical research. * Familiarity with ISO 14155 and MDR requirements. * Experience working with CROs, vendors, and investigational sites. WHY US? We are looking for someone who Is ready to proactively bring new ideas to the team, push boundaries, and constantly look for innovation. At INBRAIN we believe in shared success and diverse ways of thinking, here you'll learn, grow, and advance in an innovative culture. WHAT CAN WE OFFER TO YOU? * A collaborative environment where innovative ideas flourish and teamwork drives us forward. At INBRAIN, we believe the power of collective intelligence is unique. You will be part of a team that thrives on open communication, knowledge sharing and mutual respect. * Meaningful Work Impact: Our projects are not only exciting and challenging but also have a positive impact on the industry and society as a whole. You'll be part of a team that strives to create meaningful change. * Cutting-Edge Technology Exposure: Joining us means immersing yourself in the latest technologies and innovative solutions. You'll have access to state-of-the-art tools and resources, fostering continuous learning and keeping your skills relevant in a rapidly evolving industry. * Competitive salary (according to your experience/skills) * Internal flexible compensation scheme * Private Health Insurance * Training bonus for professional development and access to Udemy platform * 23 vacation days per year * Christmas week off * Hybrid working modality Applications must be submitted in English At INBRAIN, we're not just offering a job – we're inviting you to be part of a transformative journey, Are you ready to transform lives? Join us! #diverseandinclusive We believe that a diverse and well-balanced workforce drives innovation. At INBRAIN, we foster the inclusion of all people regardless of culture, age, gender, sexual orientation, identity and diverse abilities or any other status.
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. WHAT IS THE ROLE Our Recruiting Operations Coordinators play a key role in driving hiring success by delivering a best-in-class experience for both candidates and internal stakeholders. This is a fast-paced, high-impact role where the candidate experience is at the heart of everything we do. You will partner closely with recruiters, hiring managers, and cross-functional teams such as HR and Legal to ensure a smooth and efficient hiring journey from scheduling through to onboarding. You are someone who enjoys problem solving, takes ownership of your work, and can balance working independently while supporting a highly collaborative distributed team. WHAT YOU WILL BE DOING * Handle end-to-end interview scheduling across multiple time zones, ensuring a positive experience for candidates and interview teams * Own and maintain interview processes within our ATS (preferably Greenhouse) and scheduling tools (preferably Guide) * Support offer management processes, ensuring accuracy and timely coordination with stakeholders * Coordinate candidate pre-boarding and onboarding activities, including background checks and documentation * Partner with internal teams, including HR, Legal, and hiring managers, to maintain compliance and smooth processes * Act as a key point of contact for candidates, providing clear, timely, and supportive communication throughout their journey * Find opportunities to improve processes, increase efficiency, and enhance the overall candidate experience * Support ad hoc projects and operational initiatives across the global Recruiting Operations team WHAT YOU BRING * 1+ years of experience in a Recruiting Coordinator or similar operations focused role * Experience working with an ATS, ideally Greenhouse, and scheduling tools such as Guide is preferred * Strong organisational skills with the ability to handle multiple priorities in a fast moving environment * Excellent communication skills with a focus on delivering a high quality candidate experience * Ability to work with a variety of stakeholders across functions. * A proactive, solutions focused approach. * Comfortable working remotely while staying connected and collaborative within a distributed team * High attention to detail and a solid sense of ownership in your work. Compensation for this role is in the form of base salary. This role does not have a variable compensation component. At Elastic, our compensation philosophy aims to provide fair, competitive and transparent remuneration. Salary ranges are established based on a combination of external market benchmarks, internal pay equity considerations, and the responsibilities and complexity associated with each role. This approach helps ensure consistency across comparable roles while remaining competitive within the relevant labour markets. The final compensation offered within the applicable range will be determined based on several objective factors, including relevant professional experience, level of skills and expertise, alignment with the role requirements, and the overall scope and complexity of the position. The typical starting salary range for this role is: 78 000 zł—123 400 zł PLN ADDITIONAL INFORMATION - WE TAKE CARE OF OUR PEOPLE As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. * Competitive pay based on the work you do here and not your previous salary * Health coverage for you and your family in many locations * Ability to craft your calendar with flexible locations and schedules for many roles * Generous number of vacation days each year * Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service * Up to 40 hours each year to use toward volunteer projects you love * Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.
🎨 Who Are We? Convelio is a licensed freight forwarding startup at the forefront of the intersection between Tech, Logistics, and the Art World. We specialize in the global shipping of high-end goods, including paintings, sculptures, and other valuable or bulky merchandise. By leveraging our proprietary algorithm, we offer real-time shipping quotes and provide an end-to-end logistics service tailored to the unique needs of the art market. Our mission is to combine technology and tradition, making the shipping of bulky and valuable items as seamless and accessible as possible. Our diverse customer base includes art galleries, antique dealers, auction houses, online platforms, and interior designers. With over 150 colleagues spread across Paris, London, and New York, Convelio embraces a startup and international culture. We take pride in solving complex logistics challenges for our clients, enabling both sellers and buyers in the art market. Backed by cutting-edge technology and prominent VC support, we have the global network and resources (including €30 million Series B funding in March 2022) to seize exciting market opportunities. Visit our Career Page to learn more about joining our team! 💙 🎩 Your Role: As a Senior Freight Coordinator at Convelio, you’ll be responsible for managing the logistics of our most complex shipments, working with a variety of freight methods. You’ll be able to use your experience in the industry and attention to detail to book and coordinate our shipments from the moment the crate is completed in our warehouse through to the final delivery to the client. You will be part of our Freight team of 6-8 Freight coordinators based near the airport at Heathrow, reporting to the Freight Team Manager. We are looking for team-members who are strong in problem-solving and processes to help build out our innovative shipping offer in the art world! ✏️ What you'll do: - Coordinate export (90%) and import (10%) shipments from the UK, in good time and within budget, and working across different freight methods (airfreight, roadfreight, and courier) - Prepare all documentation required for the shipments to go smoothly through customs (including AWBs, T1s, POAs, CBP, Security Declarations, Art Declarations, Lacey Acts) - Manage the export customs declarations for your shipments (from free circulation, bond and temporary admission) in eCustoms via CDS, taking care to use the correct tariff codes and CPCs - Provide customer service support to the individuals importing your shipments overseas, offering advice to them on how to complete required customs documents - Manage any overseas agents we work with to complete the shipment, such as white glove partners - Monitor our orders with reports on our internal systems, providing updates to the system - Troubleshoot and remove roadblocks, solve complex freight situations - Suggest and implement process improvements within the Freight & Customs team - Work closely and collaboratively with our Customer Care and Warehouse teams 🧑🎨 Your profile: - You have 5+ years of experience handling courier (DHL/Fedex or similar) shipments and air cargo shipments (booking with the airline) - You are fluent in English and have excellent written and verbal communication skills - You are comfortable working in a shifting environment and know how to prioritise your tasks autonomously. You are able to work very efficiently. - You have great attention to detail and can complete documentation accurately - Experience in art shipping and/or within the startup ecosystem is a plus - You are an excellent learner with a desire to adapt to new concepts and technologies 🌍 What we offer: - Flexibility and embracing technology: We work in a dynamic and evolving environment, where new processes are constantly developed. Convelio remains an agile start-up despite our growth, and quickly adapts to the market and clients’ needs - An opportunity to be part of a constantly developing and innovative company that is transforming the art logistics industry - A dynamic and kind team spirit, where you will have all space and support to fulfil your potential and where your ideas are highly valued ⚙️ The hiring process: - Discovery Interview with Talent Acquisition Specialist - On-site interview with Zoe, Freight Manager & visit of the warehouse - Final call with Clément, one of our co-founders - Reference check