Product Manager, Payments

Deliveroo

About the team Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. As part of our unified global Fintech organization across Deliveroo and Wolt (DoorDash International), our team shapes and scales the RegTech About the role We’re looking for a Head of Product to lead the teams building Wolt, Deliveroo’s and DoorDash’s global regulatory and compliance technology in London. What you'll be doing You’ll work with legal, finance, engineering, and other teams to translate regulatory needs into robust product solutions. This includes everything from anti-money laundering (AML) and safeguarding to tax and licensing compliance across 40+ markets. You’ll define the long-term product strategy for our compliance stack. Including building internal tools, APIs, and automation for regulatory requirements like KYC, AML, and audit readiness. You’ll lead and grow a group of senior Product Managers, guiding their work across multiple roadmaps and domains. Together, you'll solve the most critical regulatory and financial compliance challenges in our business. You’ll also work closely with teams like Licensing Services, Tax, Legal, and Finance to understand changing rules and requirements, and ensure we build the right solutions to stay ahead. Requirements You could come to this role from different backgrounds, but ideally, you bring: * A strong grasp of EU regulatory frameworks such as AML/CTF, KYC and KYB, Payments Regulations, Tax regulations, Invoicing and e-Invoicing systems. * Experience turning legal requirements into product designs * Experience leading other Product Managers or Product Leads, including setting direction across multiple teams, coaching individuals, and aligning senior stakeholders * High level of technical and analytical fluency. You are comfortable working with APIs, data models, audits, and reporting workflows * Familiarity with financial services infrastructure, such as KYC, KYB and AML systems, licensing processes, scalable invoicing platforms incl e-Invoicing and core banking platforms * Excellent stakeholder management and communication skills, including experience influencing executives and cross-functional teams across legal, finance, and engineering * A track record of operating in high-ambiguity environments, navigating risk, and delivering product impact without full information * Fintech & Payments Subject Matter Expertise: Minimum 8–12 years of overall Product Management experience, with a significant portion dedicated to the Fintech or Financial Services sector * Ability to communicate effectively across all levels of the organization Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

Deliveroo

About the team At Doordash, Deliveroo and Wolt, we’re building the industry’s most scalable and reliable delivery network to support our multi-sided marketplace of consumers, merchants, Dashers, and partners. Security, privacy, and compliance are foundational to earning and maintaining trust as we expand globally. The Governance, Risk, and Compliance team partners across Security, Engineering, Legal, Privacy, Product, IT, Procurement, Internal Audit, and business teams to help DoorDash understand its compliance obligations, manage security and privacy risk, and build durable programs that scale with the company. About the role We’re looking for a Senior Information Security Specialist to help mature DoorDash’s global security and privacy compliance risk program. You will create and operationalise a global compliance change process framework that helps DoorDash detect changes in our compliance landscape, assess impact, identify gaps, and drive accountable remediation across teams. This is a senior individual contributor role for someone who has managed global compliance frameworks and security/privacy compliance programs in a technology company. You will bring structure to ambiguous compliance changes, translate requirements into actionable control expectations, facilitate risk workshops, and help leadership understand compliance risk in clear business terms. What you'll be doing * Design and operate a global compliance change management framework to identify new or changing security, privacy, regulatory, contractual and framework obligations across DoorDash’s markets and products. * Maintain a structured view of DoorDash’s compliance landscape, including obligation inventories, control mappings, ownership models, risk decisions and remediation status. * Lead compliance-impact assessments for new regulations, framework updates, product launches, market expansions, vendor changes and major technology initiatives. * Facilitate compliance risk workshops with Engineering, Legal, Privacy, Product, Procurement, IT, Internal Audit and business stakeholders. * Translate complex regulatory, security, and privacy requirements into practical control expectations and specifications that technical and non-technical teams can implement. * Identify control gaps, assess residual risk, define remediation plans and track progress through closure with clear accountability. * Partner with control owners to improve evidence quality, audit readiness, and sustainable operation of controls across global compliance frameworks. * Help mature DoorDash’s risk register, compliance reporting, dashboards, metrics and executive-level risk communications. * Support control mapping and harmonization across frameworks such as ISO 27001, SOC 2, NIST CSF, PCI DSS, GDPR, UK GDPR, NIS2, DORA, and emerging AI governance requirements. * Promote a risk-based, pragmatic compliance culture that enables DoorDash teams to move quickly while protecting customers, partners, employees and the business. Requirements * You have 6+ years of experience in GRC, security compliance, technology risk, privacy compliance, IT audit, or a related field, preferably in a global technology, marketplace, SaaS, fintech or payments environment. * You have managed or materially contributed to a global compliance framework or security/privacy compliance management program. * You have built, operated or significantly improved a compliance change management, obligations management, control mapping or regulatory-change process. * You have hands-on experience facilitating risk assessments, compliance risk workshops, control self-assessments and remediation planning with cross-functional stakeholders. * You have strong working knowledge of security and privacy frameworks such as ISO 27001, SOC 2, GDPR or CCPA, and you can quickly assess applicability of new frameworks or regulatory requirements. * You understand how security and privacy controls operate in modern technology environments, including cloud infrastructure, identity and access management, SDLC, incident response, vendor risk, data governance and business continuity. * You can translate legal, regulatory and framework requirements into clear, tangible control specifications to engineers and explain technical risk in business terms. * You communicate clearly, write with precision and can create high-quality policies, procedures, risk memos, control narratives, executive updates, and decision records. * You are comfortable navigating ambiguity, balancing multiple priorities and driving outcomes without relying on constant direction. * You build trust with technical and non-technical stakeholders and can facilitate conversations rather than dictate outcomes. Why Doordash, Deliveroo and Wolt Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Benefits At Doordash we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Doordash, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

Deliveroo

Join us in our mission to transform the way people shop and eat, where impact, innovation and growth drive everything we do. Our Product team defines how millions of people experience Deliveroo, turning complex marketplace challenges into simple, high-impact solutions. Working at the intersection of data, design and engineering, we set direction, prioritise what matters most, and deliver outcomes that move the business forward. We’re looking for a Product Manager to join our London team. This is a hybrid role. In this role, you’ll help us define and build purpose-built, highly differentiated shopping experiences across our growing portfolio of Retail categories. WHAT YOU’LL BE DOING You’ll be joining the Retail Categories team. Retail only wins category by category; a single, generic shopping experience cannot do justice to the unique ways people buy apparel, auto parts, or home improvement goods. This role owns the end-to-end category shopping experience for a defined portfolio, transforming broad customer promises into shipped surfaces and distinct emotional hooks that drive habitual buying behavior. Here’s what your day-to-day might look like: * Define Category Strategy: Formulate the category experience strategy and decide which categories and bets to invest in first, sequencing for maximum growth and impact. * Execute Signature Product Bets: Translate each category's promise into concrete, testable product bets—such as personal-shopper features using doorstep returns for Apparel or fitment-accurate part lookup for Auto Parts—and ship them end to end. * Optimise Category Surfaces: Own the category merchandising and storefront surfaces that differentiate one vertical from another while maintaining a cohesive and intuitive Retail experience. * Leverage Platform Capabilities: Partner with shared platform infrastructure (such as doorstep returns or fulfillment) to build bespoke category experiences without rebuilding core infrastructure. * Drive Cross-Functional Collaboration: Partner deeply with BD, Sales, Catalog, and Search teams to ensure category surfaces are powered by accurate data and align cleanly with merchant relationships. * Measure Impact: Use data, customer insight, and experimentation to prioritise initiatives, define success metrics, and directly move the needle on conversion and repeat purchases. WHAT YOU’LL NEED TO THRIVE ESSENTIAL * Proven Consumer Product Experience: Demonstrated success in product management on consumer-facing products, ideally within e-commerce, marketplaces, or multi-sided platforms. * Track Record of 0-to-1 Innovation: Proven ability to ship brand-new or highly differentiated shopping experiences, navigating ambiguity to break broad opportunities into focused, testable bets. * Strong Analytical Capabilities: Comfort driving data-informed prioritisation, establishing robust success metrics, and utilising experimentation to measure category-level impact. * Stakeholder & Business Partnership: Experience partnering closely with cross-functional product teams (Engineering, Design, Analytics) as well as commercial teams like BD and Sales to align business needs with product strategy. * Customer-Obsessed Product Instinct: A natural intuition for customer behaviour, understanding what makes a shopping experience feel right and how to design the emotional hook that drives retention. NICE TO HAVE * Specialised Retail Domain Knowledge: Prior experience working with merchandising, category management, product detail pages (PDP), or specialised shopping flows. * Data Structure Familiarity: Experience working alongside Catalog or Search product areas to power front-end surfaces with complex item data. WHY JOIN US? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: * 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. * 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. * 🧠 Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. * 🌎 A culture built for builders High standards, collaboration, flexible working and continuous learning. * 💰 Share in the success you help create Competitive salary and equity options, so you’re rewarded for the impact you make. ➡️ Want a deeper look at how we build? Check out our Tech Blog. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here. OUR GLOBAL STRUCTURE Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.   DIVERSITY, EQUITY AND INCLUSION At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!