At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering

contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.

The role

Customer Operations sits at the heart of Liberis. We own the merchant journey from onboarding through to in-life support and play

a key role in scaling our business across the UK & Europe.

We’re looking for a bilingual (English & Spanish) Customer Operations Executive to join our growing London team. This is an

excellent opportunity for a graduate or early-career professional to build experience in FinTech, payments and customer operations

within a fast-growing international business.

What you'll do

Be the main point of contact for our merchants across the UK & Europe
Own customer queries end-to-end via phone, email and live chat
Investigate and resolve payment-related issues
Work closely with Sales, Underwriting and other teams to ensure a smooth merchant experience
Share customer feedback to help improve our product and processes

What we are looking for

Fluent English & Spanish
Strong communication and problem-solving skills
Interest in fintech or financial services
Organised, adaptable and eager to learn

What happens next?

Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply

anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in

hearing about what you can add to Liberis!

Our hybrid approach

Working together in person helps us move faster, collaborate better, and build a great Liberis culture. Our hybrid working policy

requires team members to be in the office at least 3 days a week, but ideally 4 days. At Liberis, we embrace flexibility as a core

part of our culture, while also valuing the importance of the time our teams spend together in the office.

#LI-CG1

Role

Customer Operations Executive - Spanish speaking

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