Collection Manager – Consumer Credit (Relocation to Luxembourg)

Trustpilot

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Manager, Customer Success, you lead a team of Customer Success Managers who own customer value, adoption, and retention across our Italian market. Your primary focus is ensuring customers achieve measurable success and remain long-term advocates for Trustpilot. You are accountable for the team’s customer outcomes - driving Business Adoption, high Gross Renewal Rates (GRR) and Net Promoter Scores (NPS) through strong coaching, operational excellence, and cross-functional alignment with Account Management, Product, and Marketing. What you'll do: * Lead and develop a team of Customer Success Managers to deliver exceptional onboarding, adoption, and customer outcomes. Foster a culture of ownership, empathy, and continuous improvement. * Ensure the team proactively manages customer health and achieves high GRR and NPS results. Track and address risk indicators early to minimize churn. * Embed consistent processes for onboarding, success planning, and account reviews. Maintain accurate health and activity data in Salesforce. * Partner with Account Management on renewals and expansions; with Marketing on customer advocacy and case studies; and with Product on Voice of the Customer feedback. * Leverage customer data and dashboards to identify trends, measure impact, and communicate progress to leadership. * Recruit, onboard, and coach high-performing Customer Success Managers. Set clear goals, provide regular feedback, and create opportunities for growth. * Champion the customer internally — ensuring product, process, and policy decisions are made with the customer impact in mind. What you’ll bring: * Fluency in both Italian and English * Experience leading a Customer Success or post-sales team in a SaaS or technology environment. * Proven success driving customer adoption, satisfaction, and retention at scale. * Deep understanding of customer lifecycle management and success planning frameworks. * Strong data literacy and ability to interpret customer health metrics and operational KPIs. * Excellent communication and influencing skills, able to align cross-functional stakeholders around customer outcomes. * Experience using CRM and Customer Success tools (Salesforce, Gainsight, ChurnZero or similar). * Empathetic, organized, and commercially minded leader who builds trust and drives accountability What's in it for you: * Hybrid working model 2/3 days on site in our Milan office and the rest working from home * Multiple opportunities throughout the year to visit our international headquarters in Copenhagen for trainings, meetings and team events * Tailored leadership development program consisting of workshops, coaching opportunities, and structured feedback mechanisms to enable world-class leadership  * A lucrative commission structure, company bonus and benefits * 22 days annual leave; after 12 months of continuous service you will be entitled to 3 days extra annual leave * 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community * At Trustpilot we care about your well-being; you will have full access to apps such as Headspace & Blinkist   * Base Salary: 60,600€ – 71,200€ * On-Target Earnings (OTE): 75,750€ – 89,000€ at 100% of target * Variable compensation represents 20% of OTE and comprises a company bonus and OTC (On Target Commission). Still unsure? We want everyone to feel welcome at Trustpilot. We’re excited to hear about your experiences and how you can help us create a great culture for our team. So don’t worry if you don’t tick every single box - we’d still love to hear from you! #LI-AP1 About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.  We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.  Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.

Scalapay

At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech-driven environment, and we’re looking for people who thrive in change, think boldly, and take initiative. If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams. #MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer. THE MISSION We are looking for a motivated Account Manager to create long-term, trusting relationships with our merchant partners in Italy. The Account Manager’s role is to oversee a portfolio of assigned merchant partners, actively driving growth through product upselling and the cross-selling of additional services. Additionally, the Account Manager will be responsible for collecting, analyzing, preparing, and reporting key data points. Key Responsibilities: * Retain and grow your portfolio by leading sales calls, business reviews, and recurring check-ins with the purpose to increase the current Total Transaction Volume and Revenue generated by the assigned Merchants Portfolio; * Maximize account value by systematically identifying opportunities for product upselling and the cross-selling of Scalapay’s ecosystem of services;  * Manage the Go-Live of your assigned portfolio, assisting the sales team in reducing time-to-market and negotiating the best setting with the merchant; * Optimize integration and collaboration to achieve maximum penetration with all your assigned portfolio, by enabling Scalapay for the full customer base and making us the most appealing option; * Provide consultancy to our merchants on how to optimize revenue and marketing, leveraging Scalapay Value Proposition and your knowledge; * Manage co-marketing activities with your merchants to attract the Scalapay’s customer audience to increase revenue, collaborating with our internal Affiliate and Marketing team; * Use data analysis to spot business opportunities and presenting custom sales presentations with relevant findings and research; * Create case studies and best practices regularly, and share them internally and externally with the goal of scaling your account management activities and improve our sales conversion; * Test new approaches to increase Total Transaction Volume and Revenue and provide weekly forecast to your manager; * Be an advocate for your merchants with internal stakeholders with the goal of improving our business model, integrations, products and services; * Meet your merchants face-to-face regularly via on-site visits, fairs, events, and other field activities (traveling time will account for at least 30% of the role);  Minimum Qualifications: * Strong business acumen; * Proven ability to grow partnerships; * Proven experience in upselling and cross selling to maximize Merchants  portfolios Total Transaction Volume; * Excellent communication skills; proactive, organized and data-driven profile; * Demonstrated ability to manage concurrent multiple projects and execute on tight deadlines; * Proficiency in Italian, and English is a must; * If you speak MEDDIC, it’s a plus; * 2/3 years experience in account management and/or business consultant. Hiring process 1. A quick chat with one of our Talent Acquisition team members; 2. A first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation; 3. A case study to test your hard skills, that will be debriefed with the Hiring Manager and VP Growth; 4. A final chat with Simone (our CEO) where he will share and assess the Scalapay Values Compensation will be determined based on skills, experience, and qualifications. Expected gross annual base salary: EUR 35,000 - 40,000, plus variable compensation of EUR 10,000 - 15,000 based on performance. Want to learn more? Don't hesitate to explore our Careers website, our LinkedIn and Glassdoor pages.  Pro tip: send your CV in English 😉 Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.

TheFork

Join our Movement and Champion Restaurant Culture! 💚   At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready. 👉 Discover life at TheFork This position offers a gross TTC annual salary range of 50 000€ and 61000€, in line with the collective bargaining agreement and the company compensation philosophy. The final offer will reflect the candidate’s experience, qualifications and the specific responsibilities of the role.   What you will do : You will be an essential part of developing features and building the eco-system of integrations for our restaurants to help them get the most out of our software. You will be directly in touch with stakeholders to receive feedback and see first hand how your work is impacting the business and impacting users. In your daily duties you will:   * Design, develop and ship features and integrations for our Restaurant software TheForkManager. * Participate in the team’s cycle planning alongside the engineering manager, designers and product manager. * Carry out in depth technical analysis for future developments and / or technical investigations. * Participate in tech RUNs including bug fixing, maintenance and tech debt management to keep the code in great shape. * Share knowledge and mentor more junior engineers when possible. * Participate in the team’s technical design decision making and propose new technologies. * Give feedback and reflect with the team in retrospectives on what is going well and what needs to improve. * Participate in Restaurant interviews and occasional visits to experience how the product is being used in real-time. * Participate in internal engineering communities and guilds depending on your interests and passions. Who you are : We love to work with passionate engineers that are curious about the product and business impact as much as the technical aspects of the job. You Must Meet These Critical Qualifications : * You are passionate about software development, from initial discovery to gathering user feedback. * You have 4-6 years of experience as a software engineer, preferably full stack. * You are an excellent analytical thinker and a problem solver at heart. * Excellent hands-on experience with NodeJs and React Native. * Good experience in TypeScript, Datadog, RabbitMQ, postgreSQL, REST APIs and Auth0. * Good understanding of the concepts of micro-services, queues and async workers. * You are up to date and already have good experience working with AI coding agents and are open to working with the new technologies / devtools. * You are a team player that supports their teammates and is comfortable building with transparency. * You have a good understanding of product development, product discovery principles and are curious about the business side of engineering. * You are fluent in English and can clearly communicate your ideas and design choices. * You are comfortable working in a diverse international environment.   You Can Impress With These Additions : * Good experience with AWS as a cloud platform. * You worked on integration projects or scalable AI wrappers. * You have experience working on BtoB products and / or partner APIs. * You have some customer facing experience. * You have good experience in PHP. WHAT WE OFFER YOU  😄 An awesome team  🏠 A permanent contract  ⚖️Flexible working environment (2 days home office per week +  up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely) 💸 Competitive fixed salary and bonus  🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)   🌎 International teams and a multicultural environment spanning 11 offices across Europe 🤝 Highly inclusive working environment  🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc  🎓 Continuous learning and development programs 😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey 🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid) 🏥Health insurance  👩‍🦽 Life & Disability Insurance at no cost to the employee 💗 Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure  🍴 Amazing offices with dining, coffee points and leisure area     🎤 Team building events All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately. We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone  regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law  has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great. TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly. #LI-FF1