Technical Support Specialist till Kiona

CANON SVENSKA AKTIEBOLAG

Nu söker vi på Canon Svenska dig som vill bli en del av vårt Professional Service Center (PSC) i Mölndal. I den här rollen kliver du in som svensk & finsktalade 2nd level Product Specialist och blir en viktig del av vår supportorganisation. PSC ansvarar för all service och support av Canons professionella fotoprodukter, konsumentprodukter och företagsprodukter för den nordiska och baltiska marknaden. Här erbjuds du en bred roll där teknisk kundsupport kombineras med kvalitetssäkring och coachning av dina kollegor! Som vår nya kollega ger du teknisk support i världsklass till främst privatkunder (B2C) men även företagskunder (B2B), samtidigt är du delaktig i att ta fram utbildningsmaterial och coacha övriga kollegor inom PSC. Dina huvudsakliga ansvarsområden: Hantera inkommande supportärenden, svara på frågor inför produktköp och marknadskampanjer, samt driva och följa upp kundreklamationer. Se till att olösta frågor och ärenden eskaleras vidare enligt gällande rutiner. Skapa och genomföra utbildningar för Level 1 Helpdesk (vilket kan inkludera resor) samt erbjuda löpande coaching och mentorskap till dina PSC-kollegor. Kvalitetssäkra information som ges till våra kunder samt aktivt arbete för att nå både avdelningens SLA-mål och dina individuella mål. Vem är du? Vi söker en lagspelare med ett starkt servicefokus och som bidrar till hög kundnöjdhet genom ett lyhört, empatiskt och professionellt bemötande. Du uppvisar alltid en positiv och professionell kommunikation i både tal och skrift, oavsett om du pratar med en extern kund eller en kollega. Krav för tjänsten: Flytande kunskaper i Finska och Svenska, både i tal och skrift. (Kunskaper i övriga nordiska språk är meriterande men inget krav). Goda kunskaper i Engelska, både i tal och skrift. Ett starkt tekniskt intresse. Kunskap och/eller erfarenhet inom nätverk. Meriterande: Tidigare erfarenhet av kund och servicessupport. Erfarenhet av att arbeta i ett ärendehanteringssystem. Övrigt: Arbetstider: Måndag – Fredag, kl. 08:00 – 16:30. Placering: Arbetet sker på plats i vårt Professional Service Center (PSC) i Mölndal, på Krokslätts Fabriker 16. Vi ser fram emot att höra från dig. Varmt välkommen med din ansökan! I över 70 år har Canon levererat den senaste bildtekniken till deras kunder över hela världen. Canon grundades 1937 och har växt till ett globalt företag som verkar inom olika marknader. En ändlös ström av idéer och innovationer har gjort att Canon kunnat bibehålla en tät position i branschen. Genom att välja våra produkter satsar företag och konsumenter på pålitlig, snygg och avancerad teknik. ”Leva och arbeta tillsammans för allas bästa” – en princip som ligger till grund för Canons värderingar och ger form åt det moraliska ansvaret att vara en god företagsmedborgare.

Avaron AB

About the Company At Avaron, you get the security of permanent employment combined with the variety of working at different customers. We place specialists across everything from tech, IT and industry to project management and business support – and whatever the assignment, you have a consultant manager who is there for you and your development. About the Role You will step into a key role in an international environment where connected services must stay stable, reliable, and ready when it matters most. In this position, you help strengthen service operations for customer solutions used at scale, with a strong focus on incident coordination, operational improvement, and long-term service quality. You will work closely with DevOps teams, technical leads, engineering and delivery managers, and customer-facing stakeholders. The role combines hands-on operational work with coordination across teams, which means you get to influence both how critical incidents are handled in the moment and how recurring issues are prevented over time. It is a great opportunity if you enjoy high-impact collaboration, clear ownership, and the chance to improve how reliable services are delivered. Job DescriptionYou will lead major incidents as Incident Commander and serve as the primary operational point of contact. You will coordinate cross-functional teams during incidents to restore services quickly and effectively. You will drive Root Cause Analysis and Problem Management together with DevOps teams to reduce recurring issues. You will help ensure that operational processes are followed and continuously improved. You will coordinate operational priorities with engineering teams and stakeholders. You will identify, manage, and escalate operational risks, dependencies, and impediments. You will drive operational improvement initiatives, including new tools and ways of working. You will support operational planning and contribute to stronger service quality and operational performance. You will build strong relationships with internal and external stakeholders through clear communication and collaboration. You will contribute hands-on to operational activities when needed. Requirements3+ years of experience in IT operations, service operations, technical support, or a similar operational environment. Experience coordinating operational activities across multiple teams. Proven experience managing high-impact incidents involving multiple teams and stakeholders. Experience with Incident Management, Root Cause Analysis, and Problem Management. Strong communication and stakeholder management skills. Ability to prioritize work and manage competing operational demands. Experience working in cross-functional Agile or DevOps organizations. You are comfortable leading without formal authority and creating alignment across teams. Nice to haveITIL knowledge or practical experience. Hands-on experience from technical support or IT operations. Ability to balance strategic thinking with operational execution. What We OfferPermanent employment at Avaron AB Occupational pension Wellness allowance of SEK 5,000 per year Application Selections are made on an ongoing basis – apply as soon as you can.

ACADEMIC WORK SWEDEN AB

Join our client, a leader in innovative technology solutions, where you'll contribute to a dynamic environment focused on pushing boundaries and achieving excellence. Be part of a team that values creativity and impact. About the role As an IT Infrastructure Specialist, you will be the technical backbone of operations in Sweden and the Nordic region. This is a versatile role where you will balance hands-on technical troubleshooting with long-term infrastructure projects. You will join an international IT operations environment, providing backup for European subsidiaries and ensuring that our customer's local systems are redundant, secure, and optimized for both office-based staff and field engineers. In this role, you will also be responsible for supporting operations in Norway (Oslo), including regular on-site presence approximately once per month to ensure alignment and consistent delivery of the same services and responsibilities. Work tasks Manage daily operations and maintenance of IT infrastructure, including backup solutions (Veeam/NAS) and system monitoring Provide 1st and 2nd line support, troubleshooting incidents for end-users and field engineers Administer and maintain Windows Server environments, Active Directory, and VMware infrastructure Ensure stable and secure network operations (DHCP, DNS, LAN/WLAN, and switching environments) Participate in and lead small-scale IT projects and implement process improvements Document systems, procedures, and technical solutions in a structured and clear way Collaborate with international IT teams across Europe and global regions to align standards and provide regional support Contribute to the optimization, stability, and continuous improvement of local IT infrastructure in the Nordic region We are looking for 5+ years of experience in a global or centralized IT infrastructure environment Strong expertise in Microsoft Active Directory and Windows Server/Desktop (10/11) Solid experience with VMware and backup solutions such as Veeam Good understanding of networking fundamentals (DHCP, DNS, Wireless, LAN, Switching) Knowledge of the ITIL framework, specifically incident and service request management Fluency in English (written and verbal) is essential Meritorius Swedish: Proficient in speech and writing. To succeed in the role, your personal skills are: Supportive Stress tolerant Goal oriented Orderly Our recruitment process This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work. Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.