Senior AI Delivery Engineer

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.   ABOUT THE ROLE As a Senior Technical Program Manager at Parloa, you will lead the end-to-end delivery of enterprise Agentic AI deployments, owning execution across complex customer implementations from kickoff through go-live and hypercare. You will act as the central delivery owner across customers, internal delivery teams, and external partners, ensuring enterprise programs are delivered successfully, on time, and at scale. This is a highly cross-functional, customer-facing role where you will combine structured program leadership with technical delivery coordination, partnering closely with Forward Deployed Engineers, Agent Architects, Product, Sales, Solution Engineering, and partner organizations to drive successful enterprise AI transformations. You will also play a key role in helping scale Parloa’s delivery organization by driving operational rigor, improving governance processes, and mentoring junior TPMs across the team.   AREAS OF OWNERSHIP ENTERPRISE DELIVERY LEADERSHIP * Own end-to-end delivery across scope, timeline, budget, quality, risks, and dependencies for enterprise AI deployments * Lead implementations from SOW kickoff through design, integration, UAT, production go-live, and hypercare * Drive execution across cross-functional delivery pods consisting of Forward Deployed Engineers, Agent Architects, and partner teams * Maintain project governance across project plans, RAID logs, milestone tracking, risk management, change requests, and escalation handling * Proactively identify delivery risks, resource constraints, and implementation blockers while driving alignment across stakeholders CUSTOMER & STAKEHOLDER MANAGEMENT * Serve as the primary delivery contact for enterprise customer stakeholders, including executive sponsors and technical leaders * Translate business objectives into structured implementation plans with clear ownership, milestones, and success criteria * Lead governance meetings, executive updates, steering committees, UAT reviews, and go-live readiness discussions * Manage customer escalations and maintain delivery momentum across complex, high-visibility programs * Partner closely with Engagement Management post-go-live to support long-term adoption and expansion opportunities TECHNICAL & CROSS-FUNCTIONAL COORDINATION * Coordinate technical delivery across integrations, infrastructure, environments, testing, and deployment readiness * Partner closely with Product, Sales, Solution Engineering, Support, and Deployment Strategists to ensure smooth customer execution * Support pre-sales activities including delivery scoping, resource estimation, SOW reviews, and implementation risk assessment * Manage co-delivery execution with SIs, GSIs, BPOs, and external implementation partners * Ensure technical and operational dependencies are aligned across all delivery workstreams DELIVERY EXCELLENCE & OPERATIONAL RIGOR * Apply Agile, Waterfall, or Hybrid methodologies based on customer needs and implementation complexity * Drive consistency across delivery governance, implementation standards, documentation, runbooks, and operational processes * Ensure compliance, security, and data governance requirements are incorporated into delivery planning * Mentor junior TPMs and help establish scalable delivery best practices across the broader organization   WHAT SUCCESS LOOKS LIKE * Enterprise Agentic AI deployments launch successfully, on time, and with strong customer outcomes * Customers, partners, and internal teams trust you to drive clarity, accountability, and execution across complex enterprise programs * Risks, dependencies, escalations, and delivery challenges are proactively managed before impacting implementation success * Delivery processes, governance frameworks, and TPM best practices scale effectively as Parloa continues to grow   WHO YOU ARE * 6+ years of experience in technical program management, enterprise software delivery, consulting, professional services, or customer implementations * Proven experience leading complex enterprise deployments involving integrations, multiple stakeholders, and cross-functional delivery teams * Strong technical credibility and comfort discussing integrations, APIs, infrastructure dependencies, and implementation trade-offs * Experience managing enterprise programs across Agile, Waterfall, and Hybrid delivery methodologies * Strong stakeholder management and executive communication skills with the ability to influence alignment across technical and business teams * Highly organized, execution-oriented, and comfortable operating in fast-paced, ambiguous environments * Strong ownership mindset with the ability to proactively drive issues to resolution and maintain delivery momentum * Experience mentoring junior team members or helping establish scalable delivery processes and governance standards NICE TO HAVE * Experience with conversational AI, LLMs, or enterprise AI deployments * Exposure to CCaaS platforms, APIs, or enterprise integrations such as Genesys, Five9, NICE, or Avaya * Experience supporting pre-sales scoping, SOW development, resource estimation, or delivery planning * PMP, Scrum Master, Agile, or related certifications * Experience working with SIs, GSIs, BPOs, or multi-region enterprise delivery programs * Passion for AI tooling, operational excellence, and delivery process optimization   OUR RECRUITING PROCESS: Talent Acquisition → Hiring Manager → Technical Case Study & Stakeholder Interview(s) → Bar Raiser   WHY PARLOA? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.   Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package. Salary Range $150,000—$170,000 USD   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Qube Research & Technologies

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT's collaborative mindset which enables us to solve the most complex challenges. QRT's culture of innovation continuously drives our ambition to deliver high quality returns for our investors. You'll help build and operate QRT's internal AI platform, enabling researchers, developers and data scientists to leverage LLM-powered tools effectively at scale. Working alongside experienced Platform Engineers, you'll contribute to production AI services including RAG pipelines, agentic workflows, retrieval infrastructure and internal APIs. This role is ideal for an early-career engineer or recent graduate with a strong foundation in AI and machine learning who is excited to bring cutting-edge models into production systems. YOUR FUTURE ROLE WITHIN QRT: AI PLATFORM DEVELOPMENT - * Build and enhance internal AI services, APIs and production applications. * Contribute to RAG pipelines, including document ingestion, embeddings and retrieval. * Support the deployment of transformer-based models and agentic workflows. * Design scalable, well-documented APIs for internal users. PLATFORM RELIABILITY & QUALITY -  * Improve service reliability, latency and evaluation frameworks. * Contribute to prompt management, testing and human-in-the-loop controls. * Build resilient AI systems with monitoring and fallback mechanisms. OPERATIONS & OBSERVABILITY - * Implement monitoring, tracing and quality metrics across AI services. * Support deployment, versioning and lifecycle management. * Participate in operational support and incident response alongside senior engineers. YOUR PRESENT SKILLSET: We value a combination of academic achievement, research and practical experience. We do not expect candidates to meet every requirement below. * Bachelor's, Master's or PhD in Computer Science, Machine Learning, Engineering, Mathematics or another quantitative field, or equivalent practical experience. * Strong foundation in AI and machine learning, including exposure to transformers and reinforcement learning. * Strong Python skills and an interest in building production-grade software. * Experience with PyTorch or another deep learning framework. * Understanding of LLM fundamentals, including prompting, context management and model limitations. * Experience building AI/ML applications or working with LLMs or other deep learning models. * Exposure to cloud platforms (e.g. AWS) and modern software engineering practices. * Strong communication skills and the ability to collaborate across technical and non-technical teams. NICE TO HAVE: * Experience deploying ML or LLM models into production. * Familiarity with RAG systems, vector databases and retrieval techniques. * Experience with agentic AI systems, workflow orchestration or LLM evaluation. * Understanding of embeddings, retrieval performance and human-in-the-loop systems. * Experience building APIs, data pipelines or observability tooling. * Contributions to open-source projects, research publications or ML competitions (e.g. Kaggle).   Base salary range for this position is $180,000 to $300,000 per year.  QRT Total Compensation includes discretionary performance-based bonuses and a competitive benefits package.

Oliver

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.  As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.  Role: Virtual Events Producer  Location: New York, United States ABOUT THE ROLE:  A financial services account is seeking a senior virtual events and multimedia producer to lead the planning, production, and delivery of high-quality live, on demand, and hybrid virtual events, as well as video content.  This role partners closely with the Head of Multimedia and Production Manager to support and evolve end-to-end production workflows and deliver best-in-class client experiences, while helping shape the future of virtual and hybrid event delivery across the firm. The role combines hands-on production oversight with a focus on scale, engagement, and operational efficiency, leveraging modern production tools, emerging technologies, and AI-enabled workflows where appropriate. The ideal candidate is proactive, detail-oriented, highly responsive, and holds a high bar for quality and results.  WHAT YOU WILL BE DOING:  * Lead end‑to‑end virtual and hybrid event production, from initial briefing and creative alignment through execution and reporting  * Lead all video content associated with and generated from webcasts, ensuring alignment with creative, brand, and production standards from concept through delivery  * Design and deliver cohesive hybrid event experiences that provides an equivalent, high-quality experience for both in-person and virtual audiences  * Support EMEA video content and webcast production, ensuring alignment with global standards and regional requirements  * Develop and manage detailed project plans, scheduling, timelines, and task lists to support multiple concurrent productions with precision and reliability  * Serve as the primary point of contact for speakers, moderators, and internal participants, ensuring clear communication of logistics, expectations, and best practices   * Oversee all technical and operational aspects of virtual event platforms, streaming tools, production workflows, and external vendors  * Operate with flexibility to support market-driven rapid response needs and cyclical live webcasts, including occasional early mornings, late evenings, or extended production days  * Uphold client's brand, quality, and operational standards across all productions  * Serve as a strategic partner to internal stakeholders on virtual and hybrid event design, audience engagement, and content delivery  * Continuously identify opportunities to elevate event experiences through new formats, interactivity, personalization, and storytelling  * Stay on the cutting edge of virtual event trends, platforms, and audience behavior, proactively recommending enhancements and new approaches  * Leverage AI tools and automation to optimize planning, production, and post‑event workflows   * Partner with the multimedia team to evolve an AI‑enabled production model that improves speed, consistency, and cost efficiency  * Use data‑driven insights to inform event strategy, audience targeting, engagement optimization, and performance measurement  * Create timely, clear, and effective communications for stakeholders, speakers, and partners  * Manage event data, metrics, and analytics to support follow‑up, reporting, and continuous improvement  * Proactively identify and deliver value‑adds at every opportunity - finding innovative ways to enhance content, engagement, and impact  * Share best practices, emerging platforms, and new supplier insights across the team to continuously raise the bar  WHAT YOU NEED TO BE GREAT IN THIS ROLE:  * 5–6+ years producing live virtual events/webcasts and hybrid events (corporate, agency, or enterprise environment), preferably in financial services environment  * Strong working knowledge of live streaming and webcast production fundamentals, with hands-on experience using at least one major virtual event/webcast platform  * Bachelor’s degree in communications, media, broadcast, or related field or equivalent practical experience  * Proven track record managing multiple, high-visibility productions simultaneously, balancing tight timelines, senior stakeholders, and uncompromising production standards  * Demonstrated ability to run show flow development, rehearsals, speaker prep, live run-of-show execution, and contingency planning  * Excellent project and production management skills, including development of timelines, run-of-show documents, production briefs, and task plans  * Demonstrated experience managing vendors, freelancers, and cross-functional partners from kickoff through post-event delivery  * Data-driven mindset, with experience measuring and reporting event metrics (e.g., registrations, attendance, engagement, watch time, drop-off, Q&A, poll participation) and translating insights into actionable improvements  * Exceptional written and verbal communication skills; with the ability to translate technical requirements into clear guidance for speakers and stakeholders  * High emotional intelligence with executive presence: calm under pressure, proactive, service-minded, and confident in live production environments  * Strong attention to detail and commitment to excellence, ensuring brand integrity, show polish, audience experience, and participant readiness  * Experience designing virtual/hybrid events for audience engagement and content strategy (format selection, interactivity, segmentation, personalization, story arc).   * Foundational understanding of video post-production workflows and formats, including basic editorial concepts, audio standards, codecs, frame rates, and branding packages  * At the time of this posting, the base salary for this position may range from $130,000.00 to $140,000.00 USD. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.    REQ ID: 17792 #LI-MIDSENIOR   At the time of this posting, the base salary for this position may range according to what's stated below. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package. Salary Range $130,000—$140,000 USD Our values shape everything we do:  Be Ambitious to succeed    Be Imaginative to push the boundaries of what’s possible    Be Inspirational to do groundbreaking work    Be always learning and listening to understand    Be Results-focused  to exceed expectations    Be actively pro-inclusive and anti-racist across our community, clients and creations     OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.     OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.