Senior Technical Business Analyst - FINTECH / NEW YORK - salary up to 200K depending on experience

Thought Machine

Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology. We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore, Sydney and our newly established Engineering Hub in Lisbon. We have raised more than £500m in funding and our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more. We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Named one of the world's most innovative fintechs by Global Finance Magazine, we were also recognised by the Financial Times as one of Europe's fastest-growing companies for two consecutive years—and a UK Best Employer for 2026. The Client Success Director (CSD) is accountable for ensuring Clients successfully adopt and scale our platform to achieve their contracted outcomes. The primary measure of success for this role is enabling clients to reach their contracted volume of live accounts within agreed milestone dates and budget, while maintaining high client satisfaction and long-term commercial value. This is a senior, client-facing role requiring deep experience in core banking transformation programmes, strong commercial acumen, and the ability to orchestrate delivery, support, and sales teams across complex, multi-year engagements. Duties Client Outcomes & Delivery • Own the end-to-end client success plan from sales support, to implementation through to scale and steady state. • Ensure clients achieve their contracted account volumes within agreed milestones, timelines, and budgets. • Act as the primary point of accountability for delivery outcomes across implementation, upgrades, and ongoing services within the scope of the MSA. • Proactively identify risks to delivery, adoption, or timelines and drive mitigation plans across internal and client teams. • Monitor and analyse client product usage, forecasting key account metrics. Client Engagement & Governance • Following the Vault Delivery Framework, establish and run robust account governance, including steering committees, operational forums, and executive engagement. • Own CSAT, including measurement, action planning, and continuous improvement. • As part of the governance model and ensuring compliance with Thought Machine Support requirements, define the Target Operating Model for support as early on in the engagement as possible. • As part of being accountable for the client success plan, lead Quarterly Business Reviews (QBRs), demonstrating progress against milestones, value delivered, and forward roadmap. • Build trusted relationships with senior client stakeholders across business, technology, and operations. • Ensure Client production readiness is complete and signed off by all stakeholders for all go live events including upgrades, particularly the issue of SPM’s (Service Procedure Manuals) and the acceptance into support by the Thought Machine Support organisation. Support & Platform Stability • Act as the escalation point for support issues, ensuring the support organisation resolves defects and incidents in a timely and transparent manner. • Work with the assigned client support lead to track and communicate bug resolution, root cause analysis, and preventative actions to clients. • Work with the assigned client support lead to ensure platform stability and service quality meet contractual and regulatory expectations. Commercial & Financial Ownership • Own the P&L for all paid services delivered to the client, ensuring services are delivered profitably or within the understood company investment envelope for a specified outcome to assure client success. • Maintain overall services profitability for the client, balancing issue remediation and client satisfaction, delivery quality, cost control, and long-term account value. • Oversee commercials related to professional services, managed services, upgrades, and Statements of Work (SOWs). • Work closely with the CCO office and Finance to forecast revenue, margin, and delivery costs. Growth & Sales Collaboration • Partner with the Account Director who is accountable for growing the account and expanding white space. • Support sales cycles by articulating and presenting the client journey — from onboarding to scale — tailoring the level of engagement to be as “hands-on” as the client desires depending on the nature of the engagement (client maturity, partner involvement etc.). • Identify expansion opportunities across modules, services, upgrades, and additional volumes to get the client to the contracted volume on the platform. • Contribute to renewals and contract extensions through demonstrated value and strong relationships. Upgrades & Roadmap Management • Oversee planning and execution of platform upgrades, ensuring minimal disruption and clear client communication. • Being the voice of the client to ensure alignment of client roadmaps and their required regulatory change with product evolution. • Ensure upgrades are delivered on time, within scope, and are commercially aligned. Requirements Essential • Proven experience delivering core banking transformation programmes, either: • On the vendor side (core banking / fintech provider), or • On the client side (bank, building society, or financial institution). • Strong understanding of core banking domains, including account servicing, payments, lending, and regulatory considerations. • Demonstrated accountability for delivery outcomes, milestones, and Client adoption at scale, • Experience owning or influencing commercials, P&L, and services profitability. • Ability to operate credibly with senior banking stakeholders, including CIO, COO, and business heads. • Excellent stakeholder management, communication, and executive-level presentation skills. Desirable • Experience in SaaS or cloud-based core banking platforms. • Background in professional services, client success, managed services, or large-scale systems integration. • Familiarity with regulated operating environments and supervisory expectations. Personal Attributes • Outcome-driven, commercially astute, and comfortable being held accountable, • Calm under pressure and effective in complex, multi-stakeholder environments, • Collaborative leader who can influence without direct authority, • Pragmatic problem-solver with a strong Client-first mindset. Benefits * Highly competitive salary * Healthcare, vision and dental * 25 days holiday * Unlimited paid safe and sick time * 401K matching (up to 7%) * $750 per year flexible spend benefit * Share options * Commuter Pass * Flexible Spending Account (FSA) * Life and long-term disability insurance * All the latest tech you need * A talented and experienced team as your colleagues * An environment where we encourage learning and progress We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.

Thought Machine

Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology. We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore, Sydney and our newly established Engineering Hub in Lisbon. We have raised more than £500m in funding and our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more. We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Named one of the world's most innovative fintechs by Global Finance Magazine, we were also recognised by the Financial Times as one of Europe's fastest-growing companies for two consecutive years—and a UK Best Employer for 2026. The Client Success Director (CSD) is accountable for ensuring Clients successfully adopt and scale our platform to achieve their contracted outcomes. The primary measure of success for this role is enabling clients to reach their contracted volume of live accounts within agreed milestone dates and budget, while maintaining high client satisfaction and long-term commercial value. This is a senior, client-facing role requiring deep experience in core banking transformation programmes, strong commercial acumen, and the ability to orchestrate delivery, support, and sales teams across complex, multi-year engagements. Duties Client Outcomes & Delivery * Own the end-to-end client success plan from sales support, to implementation through to scale and steady state. * Ensure clients achieve their contracted account volumes within agreed milestones, timelines, and budgets. * Act as the primary point of accountability for delivery outcomes across implementation, upgrades, and ongoing services within the scope of the MSA. * Proactively identify risks to delivery, adoption, or timelines and drive mitigation plans across internal and client teams. * Monitor and analyse client product usage, forecasting key account metrics. Client Engagement & Governance * Following the Vault Delivery Framework, establish and run robust account governance, including steering committees, operational forums, and executive engagement. * Own CSAT, including measurement, action planning, and continuous improvement. * As part of the governance model and ensuring compliance with Thought Machine Support requirements, define the Target Operating Model for support as early on in the engagement as possible. * As part of being accountable for the client success plan, lead Quarterly Business Reviews (QBRs), demonstrating progress against milestones, value delivered, and forward roadmap. * Build trusted relationships with senior client stakeholders across business, technology, and operations. * Ensure Client production readiness is complete and signed off by all stakeholders for all go live events including upgrades, particularly the issue of SPM’s (Service Procedure Manuals) and the acceptance into support by the Thought Machine Support organisation. Support & Platform Stability * Act as the escalation point for support issues, ensuring the support organisation resolves defects and incidents in a timely and transparent manner. * Work with the assigned client support lead to track and communicate bug resolution, root cause analysis, and preventative actions to clients. * Work with the assigned client support lead to ensure platform stability and service quality meet contractual and regulatory expectations. Commercial & Financial Ownership * Own the P&L for all paid services delivered to the client, ensuring services are delivered profitably or within the understood company investment envelope for a specified outcome to assure client success. * Maintain overall services profitability for the client, balancing issue remediation and client satisfaction, delivery quality, cost control, and long-term account value. * Oversee commercials related to professional services, managed services, upgrades, and Statements of Work (SOWs). * Work closely with the CCO office and Finance to forecast revenue, margin, and delivery costs. Growth & Sales Collaboration * Partner with the Account Director who is accountable for growing the account and expanding white space. * Support sales cycles by articulating and presenting the client journey — from onboarding to scale — tailoring the level of engagement to be as “hands-on” as the client desires depending on the nature of the engagement (client maturity, partner involvement etc.). * Identify expansion opportunities across modules, services, upgrades, and additional volumes to get the client to the contracted volume on the platform. * Contribute to renewals and contract extensions through demonstrated value and strong relationships. Upgrades & Roadmap Management * Oversee planning and execution of platform upgrades, ensuring minimal disruption and clear client communication. * Being the voice of the client to ensure alignment of client roadmaps and their required regulatory change with product evolution. * Ensure upgrades are delivered on time, within scope, and are commercially aligned. Requirements Essential * Fluent in Thai. * Proven experience delivering core banking transformation programmes, either: * On the vendor side (core banking / fintech provider), or * On the client side (bank, building society, or financial institution). * Strong understanding of core banking domains, including account servicing, payments, lending, and regulatory considerations. * Demonstrated accountability for delivery outcomes, milestones, and Client adoption at scale, * Experience owning or influencing commercials, P&L, and services profitability. * Ability to operate credibly with senior banking stakeholders, including CIO, COO, and business heads. * Excellent stakeholder management, communication, and executive-level presentation skills. Desirable * Experience in SaaS or cloud-based core banking platforms. * Background in professional services, client success, managed services, or large-scale systems integration. * Familiarity with regulated operating environments and supervisory expectations. Personal Attributes * Outcome-driven, commercially astute, and comfortable being held accountable, * Calm under pressure and effective in complex, multi-stakeholder environments, * Collaborative leader who can influence without direct authority, * Pragmatic problem-solver with a strong Client-first mindset. Benefits * Highly competitive salary * Healthcare * 25 days holiday and public holidays * Competitive maternity and paternity leave * $1,500 SGD per year flexible spend benefit * All the latest tech you need * A talented and experienced team as your colleagues * An environment where we encourage learning and progress We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.

Adaptive

WE ARE: At Adaptive, we are a financial consulting firm that partners with capital, commodity, and digital market participants. We value differentiation through technology. Our experienced teams design and deliver complex front-office technology solutions using our proven accelerators to create long-term competitive advantage. Our clients include the world's leading investment banks, investment managers, fintechs and capital market service providers. With a global reach with offices in London, New York, Manila, Barcelona and Montreal, we have a proven track record of delivering powerful, elegant and intuitive trading technology solutions. We are now looking for a Technical Business Analyst to join our team — someone who can bridge the gap between high-level product vision and detailed delivery execution in a complex, fast-moving technical environment. If you feel like this is you, you might be a perfect fit for this role! 🎉 YOU ARE: * A strategic thinker who can zoom out to understand the big picture and zoom in to nail the details. * A natural bridge-builder — equally comfortable in a room full of engineers and a room full of stakeholders. * A problem-solver who thrives in ambiguity and brings calm, clarity, and structure to complex situations. * A curious mind who genuinely enjoys understanding how systems work, not just what they need to do. * A collaborative team player who believes the best solutions come from diverse perspectives. YOU HAVE: * A strong technical and domain-driven mindset, with the ability to work closely with engineering teams. * Hands-on experience with high-performance messaging or sequencing platforms such as Aeron, Kafka, Hydra, or equivalent — including an understanding of message ordering, state machine replication, and fault-tolerant distributed systems * Demonstrable exposure to low-latency or high-throughput messaging infrastructure in a financial or similarly demanding technical environment * Experience in QA, Software Engineering, Technical Business Analysis, or another highly technical product environment. * A product-first mindset, combining Domain-Driven Design principles with a deep understanding of systems and user impact. * The ability to define and document functional and non-functional requirements clearly and effectively. * An understanding of performance, scalability, resilience, and availability in modern platforms. * Experience working in Agile or Kanban environments across the full software development lifecycle. * Confidence contributing to architecture and design discussions, simplifying complex challenges into deliverable solutions. * The ability to create process flows, sequencing diagrams, and documentation that align technical and operational teams. YOU WILL: DRIVE CLARITY IN COMPLEX ENVIRONMENTS: * Operate confidently in ambiguous situations, shaping requirements and driving alignment with minimal direction. * Adapt to different delivery models across products, including engineering-led and BA-led ways of working. * Define and maintain functional and non-functional requirements — including operational scenarios, acceptance criteria, and QA validation needs across distributed workflows * Ask the right questions early, so that solutions are well understood, well defined, and ready to be delivered. SHAPE THE BACKLOG AND DELIVERY: * Collaborate with engineering, QA, and architecture teams to translate complex technical solutions into structured backlog items, deliverable stories, and testable outcomes. * Help stakeholders make their vision for the product materialise, especially in the early stages of each delivery phase. * Be the stakeholders' proxy in the team — able to make quick, firm decisions on scope, requirements and prioritisation/triage. * Drive backlog review and estimation processes, and take part in planning activities. * Define acceptance criteria and tests up front as part of a Business-Driven Development approach. * Follow up during implementation and testing phases to ensure delivery satisfies requirements. COLLABORATE ACROSS THE TEAM: * Work closely with QA to assess failure scenarios and help distinguish bugs, enhancements, and new feature requirements. * Facilitate discussions across technical and business stakeholders to drive clarity, alignment, and sound decision-making. * Support delivery, implementation, and release processes, ensuring solutions align with business objectives, customer use cases, and non-functional expectations. * Help improve operational processes and workflows — both internally and externally — bringing a calm, pragmatic and collaborative approach. WHY US:  * To be immersed in high-standard engineering culture. Our fantastic team takes pride in crafting complex technical solutions but also loves sharing their knowledge and helping you grow professionally (we have extraordinary minds at Adaptive 😁) You can learn from anyone here, which is the beauty of it. * To take part in the growth and development of a great company. * Our teams feel free to speak up, make suggestions and raise concerns. * Collaborative team environment: we all work together, respect each other, and pitch in. * Great consideration for work/life balance (highly-flexible, hybrid working model, well-being benefits…). The balance between professional and personal life is massively important to us. * We work hard to provide a positive, collaborative and inclusive culture and to positively impact our staff and local communities through different well-being, diversity and inclusion. programmes. WHAT DO PEOPLE THINK OF US 🗣 You can check our Glassdoor page 🎉 BENEFITS  (What we offer in return // what you’ll get ) We create benefits with YOU in mind. * 25 days holiday * Pension scheme * Family medical and dental * Life insurance and Long term disability cover * Cycle scheme * Season ticket loan * Gym subsidy * Employee Assistance Programme * Mental Health First Aiders THE PROCESS Long interview processes are stressful and boring, and that is not us 😉 We want to make sure that everything runs smoothly. So here you will have three stage interviews: 1- A chat with one of our great recruiters. 2- A zoom chat with one of our BA colleagues where they will ask you detailed questions about your experience 3- A Face to Face interview (via Zoom). But don’t worry; everything will be explained to you step by step by your recruiter.  Here is a little tip for you during those stages:  Collaboration is massively important to us, so don't hesitate to share your thoughts, ask questions, ask for help if needed, etc 😊  DIVERSITY AND INCLUSION: 💜 Diversity and inclusion are key to a great workplace, and Adaptive is better when it’s more representative of the world around us. We want everyone to feel comfortable bringing their whole selves to work without any fear of judgment or negativity.  All we ask is that our colleagues are respectful, collaborative, passionate about what they do, and have the skills needed to be successful in their roles Background check: the employment/engagement is subject to an acceptable background check that will be run by Adaptive