Customer Support (German Speaker)

Carwow

THE CARWOW GROUP   Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That’s why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer.   What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service.   In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million.   WHY JOIN US?   Shortlisted in the prestigious Culture 100 list of the top Growth companies to work for by Hyer; we also recently raised $52m in funding led by global venture capital firm an early backer of LinkedIn and Shopify, Bessemer Venture Partners, to accelerate our growth plans!   As pioneers, we’re always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it’s our responsibility to see possibility – building new experiences, launching new titles and listening to drivers.   Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!).   Our team of 500 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in!   THE ROLE * As a Customer Care Agent, you will be the first point of contact for our customers for providing exceptional support to our valued customers across various channels including phone, email, and chat. Workload & Time Management: * Efficiently manage workload/volumes, prioritising urgent requests and ensuring timely responses * Proactively identify potential bottlenecks and proactively address them to maintain a smooth workflow * Strive to meet or exceed daily/weekly workload targets and response times * Collaborate with your manager to manage workloads effectively during peak period * Handle customer requests in a timely manner. * Demonstrate a professional and positive attitude when dealing with challenging situations.   Ownership of Assigned Deliverables: * Take ownership of assigned tasks, ensuring a clear understanding of process goals, timelines, and deliverables * Diligently monitor customer interactions, seek guidance when needed, and implement solutions to ensure customer satisfaction and keep processes on track. * Demonstrate a proactive approach to learning and seeking clarification to ensure accuracy and efficiency.   Communication and Collaboration: * Ensure client satisfaction throughout the process lifecycle. * Work effectively with team members, specilaists, and other departments to ensure seamless process execution. * Share knowledge and best practices within the team to enhance overall customer service quality and improve call resolution efficiency.     Quality & Accuracy: * Consistently deliver high-quality customer support by adhering to established standards and guidelines. * Pay close attention to detail and accuracy when handling customer information. * Actively seek opportunities for self-improvement and professional development. * Continuously strive for process improvement and identify opportunities to enhance project efficiency and effectiveness. * Listen attentively to feedback from customers, colleagues, specialists, and managers, and actively act on it to refine processes, improve service quality, and enhance personal performance.   Customer Experience & Complaint Resolution:   * Strive to minimize escalated calls by resolving customer issues at the first point of contact, proactively addressing their needs, and focusing on swift and satisfactory resolutions. * Share clear insights from customer feedback to help improve products or services. * Maintain a high level of customer satisfaction by providing friendly, personalized and effective support. * Strive to achieve high customer satisfaction and positive reviews by displaying empathy, patience and professionalism when interacting with customers.   WHAT YOU'LL NEED * You will have experience of working in a busy phone-based environment and making a number of outbound calls and sending emails to our customers. * One of our company values is Proactive - we challenge ourselves to be better and are self-starters. You have a get up and go mentality and understand the search for answers to more complicated questions. * We are Positive, by surrounding ourselves with positive people, we work to stay upbeat when faced with a challenge * We aim to WOW users, industry partners, ourselves and each other. You go above and beyond in your work, doing whatever it takes to offer the best experience and service possible. * You have excellent spoken and written English   INTERVIEW PROCESS * Initial screening with Talent Partner * Interview with Hiring Manager * Culture Interview   WHAT’S IN IT FOR YOU   * Hybrid working (3 days per week in our Porto office) * Competitive salary to fund that dream holiday to Bali * Share options - when we thrive, so do you! * Private Healthcare, for peace of mind * Meal Allowance (8,32€ per working day) * Monthly coaching sessions with Spill - our mental wellbeing partner * Enhanced holiday package, plus Bank Holidays * 28 days annual leave * 1 day for your wedding * 1 day off when you move house - because moving is hard enough without work! * For your third year anniversary, get 30 days of annual leave per year * For your tenth year anniversary, get 35 days of annual leave per year * Option to buy 3 extra days of holiday per year * Work from abroad for a month * Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies * The latest tech (Macbook or Surface) to power your gif-sending talents * Up to £500/€550 home office allowance for that massage chair you’ve been talking about * Generous learning and development budget to help you master your craft * Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for * Refer a friend, get paid. Repeat for infinite money   Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.

Buss Group

WAS ERWARTET DICH? * You take operational responsibility for onshore major component exchange sites across Europe * You coordinate and manage all subcontractors and internal teams working on site * You ensure compliance with schedules, quality standards and HSE requirements * You act as the main interface between project management, customers, technical teams and logistics * You supervise, monitor and document site activities and provide regular reporting * You support resource planning, technical clarification and the optimisation of operational workflows * You are responsible for commissioning and, where applicable, acceptance of exchanged components * You actively contribute to continuous improvement processes and a strong safety culture ANFORDERUNGSPROFIL * You have completed technical vocational training or hold a technical degree, for example in mechanical engineering, electrical engineering, civil engineering or a comparable field * You have experience as a Site Lead, Construction Manager, Site Manager or Supervisor in the wind energy sector, ideally in major component exchange * You bring solid knowledge of major component exchange processes and heavy-lift logistics * You have practical experience with Vestas wind turbines or a strong willingness to specialise in Vestas platforms * You work in a structured, solution-oriented way and take a high level of responsibility for safe site execution * You are confident using MS Office and ideally familiar with project management tools * You are flexible and willing to travel within Portugal, Germany and across Europe for field assignments * You are a team player with good written and spoken German and English skills and communicate clearly with all partners on site DAS BIETEN WIR DIR * An appreciative working environment and targeted onboarding to ensure a good start * A guaranteed meal allowance in line with the specific recommendations of the country in which you are deployed * Coverage of all necessary training costs required for your work on wind turbines * High-quality and comfortable personal protective equipment for your work in the field

Teya

Hello. We’re Teya. Teya was founded on a simple belief: local businesses deserve better. They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business. Teya exists to change that. We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work. We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand. If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from you   Your Mission   * Own the roadmap and delivery for key product areas, keeping everything aligned with the bigger-picture strategy * Get hands-on with user experience: run research, explore the data, and talk to users to uncover what really matters * Turn insights into clear, prioritised product requirements and work closely with Design, Engineering, Marketing, and Ops to prototype and iterate quickly * Prioritise work based on impact - balancing quick wins with long-term goals that benefit both users and the business * Define and track KPIs, and adjust post-launch to boost adoption, engagement, and retention * Lead go-to-market efforts: shape launch plans, support Customer Success, and ensure teams across the org are set up for success * Advocate for the customer throughout the product lifecycle, keeping things simple, intuitive, and user-friendly * Help shape tools and systems that support critical user journeys (onboarding, activation, retention), scaling operations with smart, high-performing solutions   Your Story   * 5+ years of demonstrated product management experience, ideally within fast-growing tech, fintech, or SaaS businesses * BA/BS in a technical or analytical field * You see the endgame but are focused on refining every detail * A true builder: you thrive on crafting scalable solutions from the ground up and take pride in getting involved at every level * Hands-on operator with ultimate ownership - you’ll do whatever it takes to make your product successful * Comfortable navigating ambiguity * Expert at distilling complex challenges into simple, elegant products that delight users * Data-driven mindset: you formulate hypotheses, design and run A/B tests, and make decisions grounded in evidence * Clear, empathetic communicator who can engage and align both technical and business stakeholders * Customer-obsessed: you weave user needs into every phase of the roadmap and prioritisation process * Excellent written communication skills Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.