Learning Instructional Designer (Maternity Leave Replacement)

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language. We’ve raised more than €707M in financing from renowned U.S. and European-based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year. In 2020, the Financial Times named us Europe’s second fastest-growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you. Wolt is more than just a food and retail delivery operation – we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimize our couriers' work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way. We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Every one of our product team members has a say in where we are going and what solutions we implement. We work with passion, but we haven't forgotten how to have fun along the way! WHAT YOU’LL BE DOING As a Quality Development (QD) Manager – Customer Support, you will lead and develop the Customer Support Quality function across your assigned markets. This role focuses exclusively on service quality and customer experience, ensuring that our support agents consistently deliver accurate, empathetic, and policy-aligned service across all customer interactions. You will oversee quality audits of customer support cases, drive structured feedback loops, improve grading consistency, and partner with operations and training to elevate agent performance and CSAT outcomes. This is not a product or software testing role, it is an operational quality leadership position within Customer Support. DAY-TO-DAY IN THIS ROLE YOU’LL: * Lead and develop the local Customer Support Quality team, owning audit coverage, grading accuracy, and coaching impact. * Oversee ticket and interaction audits to ensure adherence to service standards, tone of voice, and resolution accuracy. * Monitor CSAT trends and support KPIs, identifying quality gaps and driving targeted improvement plans. * Ensure calibration consistency across markets and maintain alignment with global Support Quality frameworks. * Run RCA processes for low-CSAT cases and implement structured quality improvement initiatives. * Partner closely with Support Operations, Training, and Content to translate quality insights into agent development actions. OUR HUMBLE EXPECTATIONS * Experience leading a Customer Support Quality / Service Quality / Contact Center QA team. * Strong understanding of case auditing, grading frameworks, calibration processes, and CSAT drivers. * Experience working in a support operations environment (contact center, BPO, or in-house support). * Strong analytical skills with the ability to translate quality data into operational improvements. * Excellent stakeholder management skills and experience working cross-functionally WHAT WE OFFER * A key leadership role with real impact on how millions of customers experience Wolt support. * The opportunity to shape and scale quality practices in a growing, global tech company. * Close collaboration with international teams and exposure to global quality initiatives. * A culture built on trust, ownership, and continuous improvement. * Competitive compensation and local benefits. * A supportive, people-first environment that genuinely encourages learning and development. NEXT STEPS After applying, you can expect an initial screening call followed by interviews focused on leadership, quality expertise, and collaboration. The process is designed to be transparent and efficient, giving you a clear understanding of the role, the team, and life at Wolt. OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

CODE University of Applied Sciences

ABOUT THE ROLE CODE University of Applied Sciences is a state-accredited university of applied sciences in Berlin built for a new generation of digital pioneers. We educate people who want to shape the future—not by absorbing knowledge in lecture halls, but by building, experimenting, and learning through real-world projects. We pride ourselves in our learning approach and in our focus on entrepreneurship. We embraced AI long before it became a hype — convinced that in an age where AI reshapes what and how we learn, education itself must be fundamentally different. Our academic model is project-based, curiosity-driven, and interdisciplinary. There are no conventional lectures. Students primarily work on project teams, supported by faculty who act as coaches and sparring partner. We do not look at grades when inviting students, but rather mindset and character - initiative, responsibility, and the willingness to take ownership are what count. CODE is more than a university. It is a community of learners, makers, and entrepreneurs embedded in Berlin’s tech and startup ecosystem. Our purpose is clear: To empower digital pioneers. The Role  As President, you are the academic head of CODE University of Applied Sciences. You have overall responsibility for the university’s academic approach, its legal integrity, academic governance, and long-term development. You are not a caretaker of the status quo. You are a steward of CODE’s mission, culture, and academic model—entrusted with preserving its DNA while guiding the institution through its next phase of growth, maturation, and impact. You are the public face of CODE — equally at ease representing the university externally and present within its community day to day. As a leading member of the Presidium, you shape CODE’s future in close cooperation with its stakeholders: students, alumni, faculty, academic senate, chancellor and boards, while safeguarding academic independence. Your Responsibilities Academic Leadership & Strategy * Act as steward of CODE’s vision on learning and entrepreneurship. * Further develop CODE’s academic approach and ensure its positioning as a leading entrepreneurship-focused university for digital innovation – with a distinctive learning model, culture, and values (“To empower digital pioneers”). Champion entrepreneurial thinking and acting as drivers for change and development in the world — positioning CODE's graduates and community as agents of positive societal impact University Governance & Legal Responsibility * Represent CODE in all matters of university law and ensure compliance with statutes and higher-education regulations. * Prepare, chair, and implement resolutions of the relevant academic bodies, in particular the academic senate. Academic Quality, Accreditation & Research * Oversee and drive academic standards, quality assurance, and continuous improvement. * Lead and oversee (re-)accreditation processes and ensure regulatory readiness as the university scales. * Promote research activities and oversee the development and management of academic institutes and international cooperations. Faculty & Academic Operations * Inspire and enable faculty to fully live CODE's project-based, inquiry-driven, entrepreneurship-focused pedagogy. * Provide leadership for academic colleagues, including responsibility for academic personnel matters within the statutory framework. * Ensure that teaching and examination obligations are fulfilled, with the right to supervise and issue instructions where required. Community, Culture & Representation * Act as a credible ambassador for CODE’s model, values, and societal relevance. * Cultivate close, visible relationships with students, alumni and faculty and strengthen a culture of trust, inclusion, and innovation. * Represent CODE vis-à-vis the Berlin Senate, political stakeholders, the academic community, accreditation bodies, and partners from industry and the startup ecosystem. Institutional Development & Growth * As a leading member of the Presidium, co-shape the university strategy and contribute to the implementation of the business plan. * Work closely with the chancellor and the academic senate to align academic strategy with sustainable institutional growth. * Support the development of new educational formats consistent with CODE’s mission and quality standards. Your Profile Formal Eligibility * You meet the statutory requirements for appointment as President under CODE’s Basic Regulations, i.e. a university degree and leadership experience. * A doctoral degree and/or eligibility for appointment to a professorship under the Berliner Hochschulgesetz are highly welcome and strengthen your candidacy. Leadership Experience * Proven experience in leading an academic institution, a substantial academic unit, or a mission-driven organization in a complex governance environment. * Demonstrated ability to balance academic freedom, legal compliance, and strategic development. Stewardship Mindset * You see the role of President not as an administrative position, but as institutional stewardship. * You are passionate about reinventing learning and teaching for the age of AI, and bring a clear drive to further CODE's pedagogic approach. * You are deeply committed to preserving and evolving CODE’s entrepreneurial DNA while professionalizing structures, processes, and governance. * You are comfortable leading through influence, culture, and shared purpose rather than hierarchy. Academic Track-Record & Entrepreneurial Affinity * Teaching experience in modern higher-education pedagogy, such as project-based learning, inquiry-based learning, and constructive alignment.         * Genuine affinity with technology, design, entrepreneurship, and startup ecosystems—and the ability to engage founders, investors, and tech leaders as peers. * Solid research experience proven with peer-reviewed publications in the field relevant to CODE. Network & Communication * Well connected within academia and capable of representing CODE credibly in regulatory and political contexts, or a strong embeddedness in the entrepreneurial ecosystem. * An inspiring communicator, equally comfortable in external representation and internal community building, who can connect students, faculty, partners, and political stakeholders around a shared mission. Languages * Fluency in English and German is required. Why CODE CODE offers a rare opportunity: To lead a university that was designed from scratch for the digital age—and to shape its future at a moment where impact, scale, and institutional maturity converge. If you believe universities should empower people to build, not just to know—and if you are motivated to steward a bold educational vision into its next chapter—we look forward to your application. Start Date 01 March 2027 Application Process Please submit your application (motivation letter + CV in one PDF) by May 31, 2026 through our portal: https://code.jobs.personio.de/ CONTACT INFORMATION For inquiries, you are welcome to contact: Prof. Dr. Stephan Stubner Chairman of the Selection Committee  stephan.stubner@code.berlin

Constructor

OUR MISSION Constructor’s mission is to enable all educational organisations to provide high-quality digital education to 10x people with 10x efficiency.  With strong expertise in machine intelligence and data science, Constructor’s all-in-one platform for education and research addresses today’s pressing educational challenges: access inequality, tech clutter, and low engagement of students. PLEASE SEND YOUR RESUME IN ENGLISH ONLY. BRIEF JOB DESCRIPTION: Designs and develops learning experiences that translate complex technical and operational knowledge into clear, engaging, and effective training programs. The role works closely with subject-matter experts, product, and engineering teams to identify learning needs, structure content, and build curricula that accelerate capability development at both individual and organisational level. Requires 5+ years of instructional design experience, with a track record of delivering high-quality learning programs in technical or fast-moving product environments. MISSION: Make complex knowledge easy to learn — design training that actually changes how people work. EDUCATION: * Bachelor’s degree or higher in Instructional Design, Education, Learning Sciences, or a related field — or equivalent practical experience. DUTIES & RESPONSIBILITIES: * Identify learning needs with subject-matter experts and stakeholders. * Design and structure curricula, courses, and learning materials. * Develop engaging content across formats (e-learning, video, guides, assessments). * Apply instructional design models and adult learning principles. * Measure learning effectiveness and iterate on programs. QUALIFICATIONS & EXPERIENCE: * 5+ years of instructional design experience. * Strong command of instructional design methods (e.g. ADDIE, SAM) and adult learning theory. * Experience with authoring tools and modern learning technologies (e.g. Articulate, Camtasia, LMS platforms). * Ability to translate complex technical topics into clear learning content. * Strong writing and content-structuring skills. NICE TO HAVE (NOT OBLIGATORY): * Experience designing training for technical or engineering audiences. * Familiarity with AI-assisted content creation tools. * Exposure to EdTech products. WHAT WE OFFER * 💻 Choice of work equipment (e.g., laptop, monitor, etc.) * 🇬🇧 English classes (iTalki – $130 monthly) * ⏰ Flexible schedule (we usually work between 09:00/10:00 and 18:00/19:00 CET or EET) * 👶 Newborn bonus (€500 per child) * 🧠 Patent remuneration * 🌴 Paid leave * 🧑‍💻 Remote work in locations without our offices * Hybrid work in locations with offices (2 days in-office, 3 days remote) Constructor fosters equal opportunity for people of all backgrounds and identities. We are led by a gender-balanced board committed to building a diverse and inclusive organisation where everyone can become their best self. We do not discriminate based on age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or other protected characteristics. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds. We encourage people belonging to underrepresented groups to apply.