Senior Operations Analyst

Twitch

ABOUT US Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X,  and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process. ABOUT THE ROLE Twitch is looking for a passionate, high energy addition to our Trust & Safety team. Our Trust & Safety Analysts are at the core of enabling Twitch to be a welcoming and safe place for people to build communities. This role will particularly focus on supporting the vibrant and fantastic communities on Twitch by keeping them safe from online harms. Alongside other Analysts around the world, you’ll be an essential element of Trust and Safety’s efforts to foster a thriving, creative Twitch. We look for effective written and verbal communication skills, professionalism, initiative, and sound decision-making in all Trust & Safety candidates. You can work in Sydney, Australia.  YOU WILL: * Assess and take appropriate action on user reports of Twitch policy violations promptly and effectively * Prioritize swift action on sensitive community issues, including child safety, terrorism and violent extremism, and off service behaviors * Review and respond to internal and external escalations * Participate in shift rotation for some weekends and holidays * Maintain expert understanding of Twitch’s policies, site features, and internal documentation * Contribute your insight and skills to the Trust & Safety team to support Twitch’s global community * Actively identify areas for improvement, using a data-driven approach to understand and mitigate risk * Leverage AI tooling and programmes such as SQL to build efficiencies and streamline workflows * Lead projects and broader organizational efforts to improve our operating model, conduct more effective investigations, and understand the evolving risk landscape YOU HAVE: * 4+ years experience in Trust & Safety, Risk Operations, Investigations, Fraud Prevention, Content Moderation, Escalations and Crisis Management, or a related field * Experience investigating complex user, content, or platform safety issues and making risk-based decisions in ambiguous situations * Familiarity with SQL, data analysis tools, or AI-assisted workflows used to identify trends, investigate risk, and improve operational efficiency * Ability to analyze large datasets, identify patterns, and translate findings into actionable recommendations * Curiosity and willingness to learn new tools and technologies that support proactive risk detection and investigations * Experience working with cross functional partners, including Policy, Legal, and Engineering teams BONUS POINTS * Familiarity with Twitch as a creator * Previous employment at a games industry or live streaming platform company PERKS * Corporate Health Insurance & Life Insurance or Private Medical Insurance * Dental, Vision & Life Insurance * Superannuation or Pension Plan * Maternity & Parental Leave * Paid Time Off & Holidays * Commuter Benefits (only for the on-site employees) * Amazon Employee Discount Job ID: TW9209 Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.

Shift

Who is Shift? At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do. We’ve helped solve the credit and payment pain points for more than 30,000 businesses, providing over $6 billion in aggregate funding. Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses. About the role: As a Business Analyst at Shift, you'll work closely with teams from product, operations, and technology to create and implement scalable solutions that help us achieve our strategic goals. You'll play a key role in defining business requirements, streamlining and documenting processes, and building adaptable frameworks for our fast-paced environment. We’re looking for someone who brings a strong operational mindset and technical know-how to help keep our projects aligned with our   What you’ll do:   * Lead discovery sessions with stakeholders to capture business needs and objectives, translating them into clear specifications * Assess risks, impacts, and dependencies across functions, taking proactive action as needed * Develop and propose scalable solutions that align with company and enterprise strategies * Analyse and document current and future state processes; identify gaps and recommend operational improvements * Design and validate customer journeys, processes, and data flows with a focus on business outcomes * Partner with technical and operational teams on change management and implementation plans * Document system interfaces, data integrations, and ensure requirements traceability * Contribute to business cases, including impact assessments and cost/benefit analyses * Support project delivery by helping manage timelines, scope, and governance * Create and maintain clear project artefacts and documentation * Lead workshops and facilitate cross-functional stakeholder alignment * Mentor junior analysts and help drive a culture of continuous improvement * Define and execute test plans, oversee UAT, and help ensure requirements are met pre-deployment * Ensure solutions comply with relevant financial services regulations and support audit and compliance activities   What you’ll bring:   * Experience as a Business Analyst or Technical Analyst, ideally in operational or financial services environments * Proven record of driving analysis for complex projects in fast-paced settings * Ability to work across teams and functions * Strong analytical and conceptual thinking—translating business needs into solutions * Excellent stakeholder engagement, influencing, and communication skills * Advanced process documentation and problem-solving skills * Self-starter with independence and the ability to juggle competing priorities * Experience leading workshops and facilitating group alignment * Skills in project management, relationship building, and active listening * Demonstrated ability to influence outcomes without direct authority Key benefits: * Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business. * Be involved – come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy. * Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy. * Family support – industry leading 26 weeks paid parental leave. * Purpose built spaces within our office – designed for collaboration, brainstorming, socialising, and focused work. * Range of benefits supporting your physical, psychological and financial wellbeing. From a day off on your birthday to excellent end of trip facilities. #LI-Hybrid

Shift

Who is Shift? At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. That’s why our business expertise, focus on relationships, and market-leading technology is at the core of everything we do. We’ve helped solve the credit and payment pain points for more than 30,000 businesses, providing over $6 billion in aggregate funding. Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses. About the role: Shift is at an exciting point in its data journey. We're building out a centralised, high-performing data team and this role sits right at the heart of it. As a Data Engineer at Shift, you'll work alongside our Senior Data Engineer to maintain and evolve our Azure-based data platform - while contributing to a significant uplift in our data model as we build towards the next generation of our credit decisioning capability. This isn't a role where you'll be heads-down in isolation. You'll work closely with analysts, data scientists and business stakeholders across a flat, fast-moving organisation where your work is visible and your contribution matters. What you'll do: * Build and maintain robust ELT pipelines for enterprise-grade data integration across Shift's lending, product and analytics operations * Contribute to the evolution of our data architecture, including schema design, metadata management and governance standards through Unity Catalog * Apply data quality and consistency standards across pipelines and systems * Manage and optimise databases, including query tuning and storage performance * Partner with analysts, data scientists and engineers to translate business requirements into working data products * Develop modular, reusable scripts and tools to support automation and scalability * Identify and contribute to opportunities to build AI-augmented data workflows that scale analytical output across the business What you'll bring * 3-5 years experience in a data engineering or related role * Hands-on experience building ELT pipelines using Azure Data Factory and Azure Databricks * Strong SQL and Python skills, including query optimisation and complex transformations * Working knowledge of dimensional modelling, Delta Lake and medallion architecture * Practical experience with Azure SQL Database, Azure Data Lake Storage Gen2 and Azure Key Vault * Experience automating workflows using Azure Functions and CI/CD pipelines in Azure DevOps * Comfortable using AI coding assistants (e.g. GitHub Copilot, Claude) to accelerate your work and curious about what's next * A collaborative working style - you bring problems to the team, not just solutions to your manager * Clear communicator who can translate technical concepts for non-technical stakeholders Key benefits: * Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business. * Be involved – come together with all of your colleagues every 100 days to share the product and technology roadmap and business strategy. * Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy. * Family support – industry leading 26 weeks paid parental leave. * Purpose built spaces within our office – designed for collaboration, brainstorming, socialising, and focused work. * Range of benefits supporting your physical, psychological and financial wellbeing. From a day off on your birthday to excellent end of trip facilities. #LI-Hybrid