Support Team Lead (Italian speaking)

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further!  We are looking for full-time 40h/week Customer Service Representatives to join our Support team in Tirana, Albania! WHAT YOU’LL BE DOING * Communicating with customers via live chat or over the phone using a Wolt tone of voice and adapting to the customers tone. * Ensuring that the delivery operations run smoothly * Developing our support function together with the support team as well as other teams within Wolt OUR HUMBLE EXPECTATIONS * You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset * You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment * You can work in shifts in mornings, evenings and weekends, as well as public holidays - our support is open seven days a week * You are fluent in Albanian language and you have professional working proficiency in English * You are located in Tirana.  NEXT STEPS If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙   OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Wolt

ABOUT WOLT At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Sei una persona orientata al lavoro di squadra e dotata di eccellenti capacità comunicative? Ti piace lavorare in un ambiente dinamico? Sei disponibile a unirti al nostro team a partire da agosto 2026? Se la risposta è sì, continua a leggere! Stiamo cercando agenti Customer Service Full-time (40 ore a settimana) da inserire nel nostro team di Supporto a Tirana, Albania! QUELLO CHE FARAI * Comunicare con i clienti, i ristoranti e i rider tramite chat e telefono, utilizzando il tono di voce di Wolt e adattandolo alle esigenze e al contesto di ogni interlocutore. * Garantire il corretto svolgimento delle operazioni di consegna, contribuendo a un’esperienza fluida ed efficiente. * Contribuire allo sviluppo della funzione di supporto, collaborando con il team di Customer Support e con gli altri team di Wolt per migliorare processi e modalità operative. LE NOSTRE ASPETTATIVE * Hai un’ottima conoscenza dell’italiano (B2) e dell’inglese (B2), sia scritto che parlato. * Possiedi eccellenti capacità comunicative, con un approccio empatico e orientato al cliente e ti distingui per una forte attitudine al lavoro di squadra. * Apprendi rapidamente, gestisci con facilità più attività contemporaneamente e ti trovi a tuo agio in un ambiente dinamico e in continua evoluzione. Sei disponibile a lavorare su turni, inclusi mattine, sere, weekend e giorni festivi, poiché il nostro servizio di supporto è operativo sette giorni su sette. * Risiedi a Tirana. PROSSIMI PASSI Sei entusiasta all’idea di lavorare in un ambiente in forte crescita, assumerti responsabilità concrete e far parte di un team ambizioso e motivato? Allora candidati subito e inizia questa nuova avventura con noi! Esamineremo le candidature su base continuativa, quindi ti invitiamo a inviare la tua candidatura e il tuo CV il prima possibile. 💙   OUR COMMITMENT TO DIVERSITY AND INCLUSION We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Datadog

We are Datadog's in-house product experts. The Technical Solutions team (Datadog’s post-sales enablement function) enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Enablement Manager (TEM) provides advisory services to our largest customers by providing targeted technical training over the comprehensive suite of products and features available at Datadog. TEMs plan and lead educational sessions to ensure customers know how to integrate Datadog into their IT Operations and how it translates to business value. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: * Lead Foundational Enablement Webinars on a wide range of topics independently ensuring consistency and clarity. * Deliver Technical Enablement training by facilitating customized, high-engagement sessions tailored to customer-defined goals and topics, maintaining strong Customer Satisfaction (CSAT) scores within normal lead time.. * Identify, update, and iterate on Foundational Enablement content to keep pace with evolving customer needs and platform capabilities. * Partner with Sales, Customer Success, and TEM leadership to scope and position enablement services that align with customer priorities and drive adoption. * Mentor new hires, providing guidance on best practices in enablement delivery and customer engagement. * Collaborate with Product, Engineering, and Technical Services teams to provide structured, actionable feedback that improves both product features and enablement offerings. * Perform internal enablement for cross-functional technical teams (Engineering, Support, Customer Success, etc.). * Own, deliver, and continuously improve a recurring in-person Foundation Enablement event (as assigned) ensuring consistent impact and long-term success. * Contribute to at least two team Objectives and Key Results (OKRs) efforts annually to advance enablement operations and offerings. * Stay informed on observability concepts, industry trends, and DevOps practices; contribute insights to enhance customer engagements. Lead at least one field workshop per year or serve as a teaching assistant across multiple topics. Who You Are: * A seasoned technical trainer or enablement professional with 5+ years of related experience in cloud-native or observability environments. * Strong foundation in observability, monitoring, or cloud-native technologies, with the ability to quickly develop expertise in Datadog’s core areas (Infrastructure, Logs, APM) and continually expand into additional product areas over time. * Strong knowledge of at least one major cloud provider (AWS, Azure, GCP) and hands-on experience with modern automation and development tooling (scripting, CI/CD, containerization, configuration management). * Recognized for expert presentation skills, with the ability to communicate technical concepts clearly to diverse audiences - from technical practitioners to executives. * Proven success in driving high CSAT scores across customer training engagements. * Experienced in creating or updating enablement content to improve training quality and scalability. * Able to demonstrate professional judgment in solving diverse problems and managing customer interactions. * Mentor-minded, comfortable supporting the growth of peers and new hires. * Successfully completed at least one industry-related certification (e.g., AWS, Kubernetes, or other relevant areas). * Hands-on experience with modern automation and development tooling, including scripting languages (Python, JavaScript, Ruby), configuration management (Chef, Puppet), CI/CD platforms (Jenkins, GitLab), and containerization technologies (Docker, Kubernetes), along with familiarity with DevSecOps practices * Willingness to travel up to 20% of the time as needed. * Fluency in English & Italian required. Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.   Benefits and Growth: * Best-in-breed onboarding * Generous global benefits * Intra-departmental mentor and buddy program for in-house networking * New hire stock equity (RSUs) and employee stock purchase plan (ESPP) * Continuous professional development, product training, and career pathing * An inclusive company culture, able to join our Community Guilds and Inclusion Talks   Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.     ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.