Senior Relationship Manager

Customer Relationship Executive/Manager

Financial Times

About us The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide. At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world. In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing. Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere. Build a newsworthy career at the FT. Our commitment to diversity, equity and inclusion  We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups. The role Client Relationship Executive/Manager (CRE/M) is a region focussed key account specialist responsible for retaining and growing the bank of business in which they are allocated. They have the responsibility for the retention and upselling of existing business, requiring negotiation skills and excellent relationship management and account management. They focus on the development of an annual sales plan for their bank of business which identifies how the overall target will be achieved. Regular contact and building relationships with clients in partnership with Marketing and the Customer Success team is required to develop engagement activities throughout the year to support retention and upsell as well as cross-selling products. The role entails strong organisation skills and the ability to manage a large number of accounts with a strategic mindset in order to build relationships with key stakeholders. The candidate will also be working closely with our parent company to collaborate on projects or duties as assigned from time to time. Key responsibilities * To personally be responsible for the achievement of the retention and upsell business target set at the start of each new year. * To work with the appropriate support departments to ensure that customer issues are handled consistently and effectively in a timely and efficient manner. * To work closely with the Customer Success team to plan and prioritise activities to support the goal of retention and upsell. * To prioritise face to face and virtual meetings with clients, gain knowledge of the business operations and information needs of the client and actively network to build strong relationships at a senior level and with stakeholders in other departments within the company.  This will lead to a better understanding of requirements and establish new opportunities to support retention, upsell and cross selling * Maintaining awareness of an opportunity/accounts overall health and taking the appropriate action to mitigate the risk of downsell and/or cancellation. * Document all sales activity in salesforce, and keep opportunities updated with regards to likely close dates in a timely and efficient manner. * To keep up to date with market & competitor developments in the relevant sector and have the ability to speak with confidence on the FTs value proposition. * To keep up to date with developments and news relating to the individual accounts you are responsible for ensuring a tailored and strategic approach. * Feedback customer insight to assist with product development and cross selling new products. * Ensure dates of all renewals are well planned and work commences at least three months in advance.  Required skills and experience * Takes a consultative sales approach to achieve business development in order to expand accounts. * Strong approach to cross-selling into new products using strategic value positioning.  * Proven account management experience and of meeting or exceeding retention and upsell revenue targets with a strategic mindset. * Experience carrying out face to face and virtual client meetings often negotiating with senior management within the company. * Well developed influencing skills to gain commitment from clients and colleagues. * Eager to develop a thorough understanding of the value of the FT from existing clients in the relevant sector/region and utilise this information to grow, expand and upsell accounts. * Excellent presentation and communication skills.  * Ability to work collaboratively as part of a team to succeed. * High level of initiative, motivation, and ability to network both internally and externally to identify opportunities and maintain/build relationships. * Excellent organisation skills and ability to work under pressure to meet deadlines. * Fluency in English, both oral and written * Fluency in business level Japanese What’s in it for you? Our benefits Our benefits vary by location but we are committed to providing best-in-class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here. We currently operate a hybrid model which requires staff to work onsite 50% of the time, subject to role requirements & regular review. While flexible working requests will be considered, not all patterns are suitable for all roles. We believe this balanced approach supports flexibility and protects our culture, making collaboration and communication easier, building stronger relationships and team cohesion, and supporting peer learning.  We reserve discretion on reasonable notice to change this approach either generally or for specific individuals or teams.  Accessibility We are a disability confident employer and Valuable 500 signatory. Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email talent@ft.com and a member of our team will be happy to help. Further information At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications. Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all. Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact talent@ft.com.  Interested in the FT but don’t see the right role yet? Join our Talent Community to receive exclusive updates, featured jobs, and insights into working at the FT.     #LI-CN1

Senior PR Manager

Coupang

About Rocket Now Now Rocket Now is a food delivery service with no delivery or service fees. Consumers can enjoy a wide variety of cuisines, from Japanese and Western food to healthy options, as well as desserts and drinks, quickly and affordably. The service is currently available mainly in Hokkaido, Tohoku (Sendai), Kanto (Tokyo, Kanagawa, Saitama, Chiba), Chubu (Aichi,　Shizuoka), Kansai (Osaka, Kyoto, Hyogo), Hiroshima, and Kyushu (Fukuoka). Rocket Now won the Excellence Award in the Shopping Category at the Best App Awards 2025. Furthermore, it has achieved the No. 1 ranking in the Food Delivery App category for nine consecutive months on both the iOS and Android app stores (*1), and the app continues to grow, surpassing 5 million downloads in just 15 months since its launch (*2). *1 Based on integrated iOS and Android data from July 2025 to March 2026. *2 As of January 14, 2025, service release date (Source: Global Market Intelligence: Sensor Tower)   About CP One Japan CP One Japan LLC is the Japanese subsidiary of Coupang, Inc. (NYSE: CPNG), a US-based company listed on the NYSE (New York Stock Exchange) and one of the Fortune 150 companies, known as a technology company. CP One Japan operates the "Rocket Now" brand food delivery service in Japan, leveraging Coupang's technological capabilities and innovative logistics solutions to provide fast, reliable, and customer-oriented food delivery services to Japanese consumers.    Role Purpose The Senior PR Manager is a high-energy, execution-focused role responsible for driving Rocket Now’s brand visibility across Japan’s complex media ecosystem. You will be the "primary engine" for all earned media, moving beyond high-level theory to deliver tangible results in Tier-1 business press, tech journals, and regional news. This role requires a professional who is comfortable navigating the traditional media while simultaneously executing modern, agile digital PR tactics. You will ensure that Rocket Now is recognized not just as a global entity, but as a vital, reliable part of Japan's local infrastructure.   What You Will Do  Media Relations * Active Media Pitching: Lead proactive media engagement including visits to editorial departments at major dailies and specialized consumer/tech trade press. * Relationship Maintenance: Build and sustain relationships with influential reporters, editors, and freelance writers. Tactical PR Operations * Localization: Don’t just translate; customize global messaging into culturally resonant Japanese narratives that appeals to local consumer sensibilities. * Press Kit Mastery: Develop high-quality Japanese press kits, including "Fact Sheets," "Backgrounders," and localized high-res visual assets for broadcast media. * Event Logistics: Manage the end-to-end execution of press conferences and on-site meetings with media and stakeholders. Crisis Control & Media Monitoring * Morning Report Execution: Oversee daily media clipping and sentiment analysis  * Rapid Response: Draft immediate "Official Statements" and "Q&A" documents for delivery to media when needed. Cross-Functional Output * Storytelling: Work cross functionally to find and develop stories around the Rocket Now ecosystem.  * Agency Direction: Provide daily, granular direction to PR agencies to ensure they are meeting KPIs for media coverage and key message penetration.    Basic Qualifications * 10+ years of hands-on PR experience in the Japanese market, specifically within online food delivery, last-mile logistics, or general e-commerce. * Proven Media Experience: Demonstrated success in organizing and executing large-scale press conferences in Japan. * English Proficiency: Strong business English for reporting to global headquarters and interpreting global brand guidelines. * Writing Precision: Ability to write a variety of communications assets including press releases and company overviews   Recruitment Process   * Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer * The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. * Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.     Details to Consider  * This job posting may be closed prior to the stated end date for application if all openings are filled. * Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. * Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. * Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the offer. * Details will be provided separately after receiving your application by email and/or during the job interview.    Equal Opportunities CP One Japan/Rocket Now is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws. We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following grounds: * Labor Union Membership: Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Union Act. * Gender: We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Employment. * Age: We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational Lives. * Disability: We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabilities. * Fair Hiring Process: We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring process. We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy https://www.coupang.jobs/jp/privacy-policy/    Privacy Notice   * Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/

Senior Strategic Account Manager (Tokyo-based)

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. The Opportunity:  As a Senior Strategic Account Manager, you will be the main contact between our accommodation partners and Agoda, with the responsibility of nurturing the relationship with our key supply partners and driving mutual growth. A key responsibility in developing our business is the ability to identify and acquire new sources of supply and product offerings within an assigned territory while maintaining existing relationships.    In this Role, you’ll get to:  * Develop long lasting relationships with key supply partners to enable Agoda’s growth in the region  * Maintain regular and meaningful engagement with Agoda’s key supply partners  * Analyze large datasets to propose tailor-made solutions to Agoda’s supply partners  * Leverage analytical and problem-solving skills to identify new opportunities to grow Agoda’s business  * Train and inform clients of both new and existing technologies, tools, and models  * Prepare materials to aid in growing our business during partner meetings   * Respond to partners requests in a timely and effective manner  * Gain buy-in from relevant stakeholders to execute strategies and help launch promotional campaigns to enhance productivity and maintain Agoda’s competitiveness  * Leverage product offerings to match market demands to maximize our ability to convert passive customers into active ones  * Deliver on country KPIs, growth targets and country strategic initiatives  * Support the Area Manager in preparing country reporting for senior stakeholders    What you’ll Need to Succeed:   * Minimum 5 years of enterprise sales, business development, and/or account management experience  * Strong interpersonal skills and the ability to influence both external and internal stakeholders  * Experience in internet/e-commerce preferred  * Strong analytical and problem-solving skills  * Team player with a professional "get it done" attitude and strong work ethic  * Proven success in acquiring, building, and maintaining long-term customer relationships  * Demonstrated experience mentoring, coaching, and influencing teams to drive performance and business outcomes  * Proven experience engaging, negotiating, and building relationships with C-level executives and senior decision-makers  * Adapts well to change and can work in a fast-paced environment  * Ability to create new and innovative ideas  * Strong proficiency in both English and Japanese  * Bachelor's degree    It’s Great if you have:  * MBA or Master’s degree  * Experience in Travel industry    #AccountManage #Sales # Consulting #StrategicThinking #Tokyo        PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.