Senior Technical Success Manager

Newrelic

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity New Relicのソリューションをお客様にお届けするSolutions Consultantを募集しています。テクニカルセールスに熱意を持つコンサルタントやプリセールスエンジニア、あるいはデベロッパーだけどお客様と話す機会が多いという方は大歓迎です。New Relicには技術的に優秀なエンジニアを優秀なSolutions Consultant に転向させた実績がありますので、セールス寄りの経験が浅く、このポジションへのフィットに心配な方でもご安心ください。オンボードのためのトレーニングも揃っています。  Solutions Consultantの主な業務は、New Relicの営業、Technial Account Manager、 Technical Support Engineerやマーケティングチームなどと共に、クラス最高のNew Relicソリューションをお客様のビジネスに効果的に活用頂くためのご提案や、素晴らしい機能をきちんと活用して頂くための技術的な支援することです。  当社のSolutions Consultantとして、さまざまな業界やシステムに対する技術的なサポートをすることで、お客様のビジネスニーズや市場動向を把握することができます。当社の持つSaaSソリューションの販売に関する豊富な知見や、セールスサイクルの全フェーズを理解するとともに、現場のセールスをサポートするSolutions Consultantを求めています。他のSolutions Consultantや製品チームと協力して、お客様のITインフラストラクチャやソフトウェアアーキテクチャを理解すると共に、お客様のビジネスニーズを解決するソリューションを作成し、New Relicのソリューションがリアルタイムでこうしたニーズにどのように対応しているかを確認していきます。 What you'll do * お客様にNew Relicソリューションの価値が伝わるよう、New Relicコンサルティングの知識を提供する * New Relicのソリューション、お客様の要件に関連した価値を明確に説明したカスタマープレゼンテーション作成や、説得力のある顧客向け概念実証デモを構築し提示する * New Relicソリューションを広めるために、イベント登壇や技術資料の作成、トレーニングなどを提供する * New RelicのSales、Solution Consultant、Technical Account Managerと商談機会について協働する * 責任感が強く、大胆で、本格的であり、熱意があり、首尾一貫している、など企業としてのコアバリューの順守は不可欠です。 This role requires * プロジェクトまたは営業活動などで顧客との対応経験があり、 Pre-sales Engineer、技術系Consultant/Architect、システム運用管理者、Software Developerなどで3年以上の経験があること * 最新技術に興味があり、自ら手を動かしてキャッチアップしている * 運用監視やシステム管理設計などのアプリケーション/インフラ運用に関わる知識や経験、興味を持っている * AWS、Azure、Google Cloudなどのクラウドプラットフォームの経験 * Slackやメールなどで海外メンバーと文章でやり取りできるレベルの英語の読み書き Bonus points if you have *  Java、PHP、.NET、Ruby、Node.js、Pythonなどプログラム言語に関する実践的な作業経験があるかたは優遇  Please note that visa sponsorship is not available for this position. #LI-RT     Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.  If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.  Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

Databricks

Req: FEQ427R187 Location: Tokyo, Japan We are looking for a Director, Field Engineering in Japan to join our world-class, hyper‑growth organization. In this role, you will lead first-line Managers and teams of pre-sales Solutions Architects, focusing on complex, strategic accounts and driving our expansion in Japan across manufacturing and automotive. You will partner closely with Sales to grow product consumption, while coaching sales and pre‑sales teams to operate as a single, high-performing unit. You are adept at articulating complex, business value‑focused solutions, supporting sophisticated enterprise sales cycles, and building trusted relationships with senior stakeholders in large Japanese corporations. This role reports to the Technical GM – Japan. THE IMPACT YOU WILL HAVE * Hire and manage first-line Managers and a growing team of technical pre‑sales Solutions Architects. * Build a highly collaborative culture within a rapid‑growth team, embodying and promoting Databricks’ customer‑obsessed, team‑oriented, and diverse culture. * Increase the return on investment of SA involvement in sales cycles by ensuring the right technical coverage and engagement model. * Build long-term, trust-based relationships with customers; understand the local market landscape and trends, and report on forces that shape the strategic direction of accounts. * Champion a solution- and value-based selling motion across Field Engineering. * Demonstrate a strong understanding of business needs and revenue potential across your territory. * Build the Databricks brand in Japan in partnership with the Marketing and Sales teams. WHAT WE LOOK FOR * Second-line leadership experience (manager of managers) leading teams of 20+ individuals. * Demonstrated success in high‑growth enterprise software pre‑sales, with senior‑level tenure at a reputable software company and deep experience in the Japan market. * Proven ability to elevate customer engagement, with a track record of closing large, complex transactions and scaling high‑growth customers. * Strong leadership skills to influence, develop, and empower Managers and ICs to achieve ambitious objectives as a team. * Proven record of transformational impact and delivery of measurable customer value. * Track record of building strong ecosystems of customer relationships and cross‑functional partnerships (Sales, Engineering, Marketing, Customer Success, etc.). * Experience supporting complex strategic accounts generating $5M+ ARR. * Deep interest in and understanding of data‑driven decision making, AI, and cloud software models. * Demonstrated ability to implement scalable processes for technical field teams to improve efficiency and execution quality. * Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience. * Fluent Japanese required; business‑level English strongly preferred. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Ultra Tendency

ABOUT ULTRA TENDENCY Ultra Tendency is a leading data and AI consultancy helping organizations accelerate digital transformation through modern data platforms, advanced analytics, and AI-driven solutions. As a trusted partner to enterprise customers across Europe, we specialize in delivering cloud-native data architectures and scalable solutions that unlock business value. We are expanding our Databricks practice and are looking for an experienced Senior Databricks Consulting Engineer to work closely with our clients and delivery teams across APJ & EMEA. ---------------------------------------------------------------------------------------------------------------------------------- THE ROLE As a Senior Databricks Consulting Engineer, you will serve as a trusted technical advisor and strategic partner to enterprise customers. You will guide organizations through their data and AI transformation journeys, helping them design, implement, and optimize modern data platforms built on Databricks. You will combine deep technical expertise with strong stakeholder management skills to ensure customers realize measurable value from their Databricks investments. Working alongside client teams, executives, engineers, and Ultra Tendency consultants, you will lead architecture decisions, promote best practices, and drive successful adoption of the Databricks Lakehouse Platform. This is a highly customer-facing role requiring both hands-on technical capability and executive-level communication skills. ---------------------------------------------------------------------------------------------------------------------------------- KEY RESPONSIBILITIES CUSTOMER ADVISORY & ARCHITECTURE * Act as the primary technical advisor for strategic Databricks customers. * Design and review scalable data, analytics, and AI architectures leveraging the Databricks Lakehouse Platform. * Lead architecture workshops, solution design sessions, and technical roadmap discussions. * Translate business requirements into technical solutions and implementation plans. * Advise customers on platform modernization, cloud migration, data governance, and AI initiatives. SOLUTION DELIVERY & OPTIMIZATION * Support the successful implementation and adoption of Databricks solutions. * Review data engineering, analytics, machine learning, and GenAI workloads for scalability, performance, security, and cost optimization. * Identify and resolve technical blockers during customer engagements. * Drive architectural best practices for data pipelines, Lakehouse design, Unity Catalog, governance, and platform operations. TECHNICAL LEADERSHIP * Serve as a subject matter expert on Databricks capabilities and emerging data & AI technologies. * Mentor customer teams and Ultra Tendency consultants on architecture patterns and best practices. * Deliver executive presentations, technical workshops, and enablement sessions. * Contribute to reusable assets, reference architectures, and practice development initiatives. BUSINESS DEVELOPMENT SUPPORT * Partner with sales and account teams during strategic customer engagements. * Support technical discovery, solution positioning, and proposal development. * Provide architecture guidance during pre-sales and proof-of-concept activities. * Identify opportunities for platform expansion and increased customer value. ---------------------------------------------------------------------------------------------------------------------------------- REQUIRED QUALIFICATIONS * 7+ years of experience in data engineering, cloud architecture, analytics, or related fields. * 3+ years working with Databricks in enterprise environments. * Strong expertise in modern data platform architecture and cloud-native solutions. * Hands-on experience designing and implementing Lakehouse architectures. * Strong knowledge of: * Databricks Data Intelligence Platform * Apache Spark * Delta Lake * Unity Catalog * Data Governance & Security * Data Warehousing and Lakehouse Design * ETL/ELT Architectures * Data Modeling * Experience with at least one major cloud platform: * Microsoft Azure (preferred) * AWS * Google Cloud Platform * Proficiency in: * Python * SQL * Spark * Experience engaging with executive stakeholders and technical leadership teams. * Excellent communication and presentation skills in English & Japanese. PREFERRED QUALIFICATIONS * Databricks certifications such as: * Databricks Certified Data Engineer Professional * Databricks Certified Solutions Architect * Databricks Certified Machine Learning Professional * Experience with: * Generative AI and LLM solutions * MLflow * MLOps * Data Governance frameworks * Data Mesh architectures * Real-time and streaming data platforms * Experience in consulting or professional services environments. * Additional language skills in German, Spanish, Portuguese, Korean or Chinese are highly desirable. ---------------------------------------------------------------------------------------------------------------------------------- WHAT SUCCESS LOOKS LIKE * Customers successfully adopt and scale Databricks solutions. * Complex technical challenges are resolved quickly and effectively. * Executive stakeholders view you as a trusted advisor. * Best practices are consistently applied across customer environments. * Customer satisfaction, platform utilization, and business outcomes improve measurably. ---------------------------------------------------------------------------------------------------------------------------------- WHY JOIN ULTRA TENDENCY? * Work with leading enterprise customers across APJ & EMEA. * Be part of a rapidly growing Data & AI consultancy. * Access to cutting-edge technologies in Data Engineering, Analytics, AI, and GenAI. * Opportunity to shape and expand Ultra Tendency's Databricks practice. * Continuous learning and certification support. * Flexible and remote-friendly working environment. * Competitive compensation package. * Collaborative, entrepreneurial, and international culture. ---------------------------------------------------------------------------------------------------------------------------------- ELIGIBILITY Applicants must currently reside in Japan and possess the legal right to work in the country. Unfortunately, we are unable to provide relocation assistance or visa sponsorship for this position. ABOUT US Ultra Tendency is an international Data Engineering consultancy specializing in Big Data, Cloud, Streaming, IIoT, and Microservices. Since 2010, we have helped leading organizations—including the European Central Bank, Deutsche Telekom, and Europe’s largest automotive manufacturer—build and operate large-scale, data-driven platforms. With 8 offices across 10 countries and a growing global team, we combine deep technical expertise with a strong commitment to open source. Our consultants actively contribute to projects such as Apache Kafka, Apache NiFi, Terraform, and Ansible, and we are a trusted Databricks partner. At Ultra Tendency, you'll work on challenging projects that push the boundaries of Data and AI while collaborating with talented colleagues in a culture built on learning, knowledge sharing, and mutual support. We evaluate candidates based on skills, experience, and business fit, and welcome applicants from all backgrounds. Data privacy statement: Data Protection for Applicants – Ultra Tendency