
Rithum LinkedIn Board · United Kingdom - Remote
Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences...
Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver
seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth,
optimise operations across channels, scale product offerings and enhance margins.
Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion
in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys
from beginning to end.
As an AI-first organization, Rithum expects employees across all roles to leverage AI and technology to improve efficiency,
streamline workflows, and create scalable ways of working.
Overview
As a Technical Product Manager, you support and drive strategic product initiatives. You quickly build a clear understanding of
platform technical capabilities and limitations to translate business needs into precise requirements. You help manage projects
from planning through launch, maintaining end-to-end ownership across roadmap development, release readiness, and post-launch
enablement. You work closely with Product, Engineering, Data Science, UX, and Client Success teams to prioritize and deliver
impactful solutions. You use data, client feedback, and market insights to make informed product decisions, improve product value,
and support successful adoption.
Responsibilities
leading scoping calls and producing crisp written outputs.
capabilities.
ownership of roadmap development projects from requirements through delivery, release readiness, and post-development
documentation and enablement.
of context, impact, dependencies, and recommended priority for leadership decisions.
to product leadership to support prioritization decisions.
analysis, prompt engineering, and documentation.
Qualifications
Minimum Qualifications
capabilities.
documentation) and drive work to completion across cross-functional teams.
payloads, and webhooks fundamentals).
Preferred Qualifications
tooling, and basic data analysis).
Travel Required
Up to 10%
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or
responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or
without notice.
What it’s like to work at Rithum
When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.
As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable
leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we
also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.
Benefits
sick days, 2 Wellness days and 1 Paid Volunteer Day
to move forward in your career
Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment
opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual
orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected
characteristic. All employment is decided on the basis of qualifications, merit, and business need.
We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require
assistance during the interview process due to a medical condition or need support accessing our website or completing the
application process, please reach out to us by completing the Accommodations Request Form [https://forms.office.com/r/v1qDcUpHLw].
Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities
with our team.
About OfficeSpace: OfficeSpace Software provides the leading AI operating system for the built world, that helps teams plan, connect, and perform in the workplace. As a performance-based, PE-backed company, we hire based on merit and a willingness to do what it takes to succeed long-term. You’re a great fit for the role if you’re entrepreneurial, passionate, motivated by building at light speed, and an Agentic AI early adopter. Our world-class teams operate in the US, Canada, and Costa Rica in a culture of trust, respect, growth, and impact. About the role As an Enterprise Client Success Manager, you own the success of our most strategic customers. You build executive partnerships, drive measurable business outcomes, and help global organizations maximize the value of OfficeSpace. You combine strategic thinking with operational excellence. You use AI to surface insights, predict risk, and scale your impact—while building trusted relationships that keep people at the center of every customer experience. What you'll do * Own the success, retention, renewal, and growth of a portfolio of enterprise customers with complex organizational structures and executive stakeholders. * Build trusted relationships with executive sponsors and business leaders, becoming a strategic advisor throughout the customer lifecycle. * Lead enterprise onboarding, adoption, and value realization strategies that accelerate measurable business outcomes. * Develop and execute strategic Success Plans aligned to customer objectives, adoption milestones, and long-term business goals. * Use AI-powered customer success platforms to monitor customer health, predict risk, recommend next-best actions, and identify expansion opportunities. * Lead executive Quarterly Business Reviews (QBRs) that connect product adoption to measurable business impact and ROI. * Partner with Sales to develop account strategies that support renewals, expansion, and long-term customer growth. * Lead renewal planning and executive renewal conversations that reinforce customer value and business outcomes. * Advocate for customers by partnering with Product, Engineering, Professional Services, and Support to resolve challenges and influence product direction. * Translate customer feedback into actionable insights that improve our product, customer experience, and go-to-market strategy. * Design AI-assisted customer engagement workflows that improve operational efficiency while preserving meaningful customer relationships. * Analyze customer data, industry trends, and organizational change to proactively guide enterprise customers through workplace transformation. * Act as an AI-first operator by orchestrating AI agents for research, meeting preparation, executive communications, account planning, customer health analysis, and opportunity discovery—validating recommendations through sound business judgment. * Champion continuous improvement by identifying scalable playbooks, automation opportunities, and best practices across the Customer Success organization. What you'll bring * 6+ years of Client Success, Strategic Account Management, or Enterprise Account Management experience in a SaaS environment. * Demonstrated success managing complex enterprise customers with executive stakeholders across long customer lifecycles. * Strong executive presence with the ability to influence C-level decision makers. * Experience driving customer adoption, retention, renewals, expansion, and measurable business outcomes within recurring revenue businesses. * Expertise building executive business reviews, strategic account plans, and long-term customer success strategies. * Experience using Customer Success platforms and CRM systems such as Gainsight, Salesforce, or equivalent technologies. * AI fluency, including experience using AI-enabled platforms for forecasting, customer health analysis, strategic planning, workflow automation, research, and productivity. * Experience orchestrating multiple AI tools responsibly while validating outputs through business judgment, customer context, and data quality. * Strong analytical thinking with the ability to translate data into executive-level recommendations. * Exceptional organization, prioritization, and program management skills across complex enterprise engagements. * Excellent executive communication, stakeholder management, and cross-functional collaboration skills. * Curiosity, adaptability, and a growth mindset with a passion for learning and applying emerging AI capabilities. * A customer-first mindset that balances technology with empathy, trust, and long-term partnership. Why OfficeSpace? * High-Performance Culture: At OfficeSpace, we believe in the power of accountability, focus, and drive. Our A-Player team members work together to deliver measurable, meaningful results. We recognize and reward those who push boundaries and achieve excellence. * Ownership and Accountability: We trust our employees to take full ownership of their roles, providing the autonomy to innovate and the support to succeed. We seek individuals who are self-motivated and thrive in an environment where they can drive impactful outcomes. * Technology-Forward: As a company invested in cutting-edge technology, we integrate AI and other advanced solutions across our platform to enhance productivity, customer experience, and process efficiency. Our team members are excited by the potential of AI and proactively explore ways it can drive our success. * Growth Mindset: Continuous learning and improvement are integral to our culture. We encourage our team to embrace challenges, seek knowledge, and develop both personally and professionally. * Innovation and Agility: We foster a dynamic, fast-paced environment where fresh ideas and bold solutions are celebrated. We embrace change and thrive on turning challenges into opportunities, with a team that is agile, proactive, and resilient. * Collaborative, Results-Driven Environment: We value purposeful collaboration that leads to shared success and stronger results. While our team members are independent, they recognize the value of working together to drive our mission forward. * Competitive Benefits and Rewards: OfficeSpace offers comprehensive and competitive benefits packages globally, designed to support our team’s health, well-being, and financial security. We invest in our people so they can excel. OfficeSpace is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. We are committed to basing all employment-related decisions upon valid job-related factors without regard to race, color, sex (including pregnancy, sexual orientation, and gender identity), age, religion, national origin, genetic information, military status, veteran status, physical or mental disability, or any other status protected by law.
As a Technical Product Manager, you will work closely with product managers, engineering teams, and technical field organizations to ensure the features we design and ship deliver outstanding user experiences. Depending on your background, you will focus on one of two critical product areas: OLTP DATABASES You will help shape our transactional database capabilities to meet the performance, reliability, and scalability requirements of modern applications and AI agents. DATA GOVERNANCE You will help ensure data assets are governed effectively, enabling controlled access, compliance, and visibility across the organization. This includes enabling governed access for AI-driven use cases (e.g. agent-based access via MCP or similar technologies). This role requires you to deeply understand both functional and non-functional requirements, such as performance, scalability, security, and compliance and how customers meet these requirements today. You will evaluate how these workloads are implemented on the Databricks Data Intelligence Platform and identify opportunities to improve the product experience. You will act as a bridge between technical field teams and product and engineering. Insights from customer PoCs, benchmarks, and real-world implementations will directly inform product decisions. You will also help ensure that product improvements are clearly communicated back to the field. THE IMPACT YOU WILL HAVE * Identify and drive impactful product improvements in your domain of expertise * Define and run performance benchmarks (OLTP focus) or governance best practices and reference architectures (governance focus) * Shape and prioritize a meaningful product roadmap * Support go-to-market efforts and guide product adoption * For governance focus: define processes and mechanisms for how AI agents securely and compliantly access the Databricks Data Intelligence Platform WHAT WE LOOK FOR * 5+ years of experience with a strong, hands-on technical background * Strong empathy for customers across full spectrum of Data Platform users * Deep domain expertise in one of the following: * Transactional databases (OLTP), cloud-native databases, or distributed systems * Data governance, data catalogs, lineage, and access management * Experience evaluating and comparing technologies across dimensions such as performance, reliability, governance, and compliance * Strong Python and SQL skills * Experience using AI-assisted development tools * Experience with systems design and architecture * Proven ability to work effectively across product, engineering, and technical field teams About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
RDQ427R180 At Databricks, we are passionate about enabling data teams to solve the world’s toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world’s best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. MORE ABOUT THE TEAM: As a Technical Product Manager, you will work closely with product managers, engineering teams, and technical field organizations to ensure the features we design and ship deliver outstanding user experiences. This role requires you to deeply understand both functional and non-functional requirements, such as performance, scalability, security, and compliance and how customers meet these requirements today. You will evaluate how these workloads are implemented on the Databricks Data Intelligence Platform and identify opportunities to improve the product experience.You will act as a bridge between technical field teams and product and engineering. Insights from customer PoCs, benchmarks, and real-world implementations will directly inform product decisions. You will also help ensure that product improvements are clearly communicated back to the field. Depending on your background, you will focus on one of two critical product areas: OLTP DATABASES You will help shape our transactional database capabilities to meet the performance, reliability, and scalability requirements of modern applications and AI agents. DATA GOVERNANCE You will help ensure data assets are governed effectively, enabling controlled access, compliance, and visibility across the organization. This includes enabling governed access for AI-driven use cases (e.g. agent-based access via MCP or similar technologies). THE IMPACT YOU WILL HAVE: * Identify and drive impactful product improvements in your domain of expertise * Define and run performance benchmarks (OLTP focus) or governance best practices and reference architectures (governance focus) * Shape and prioritize a meaningful product roadmap * Support go-to-market efforts and guide product adoption * For governance focus: define processes and mechanisms for how AI agents securely and compliantly access the Databricks Data Intelligence Platform WHAT WE LOOK FOR: * 5+ years of experience with a strong, hands-on technical background * Strong empathy for customers across full spectrum of Data Platform users * Deep domain expertise in one of the following: * Transactional databases (OLTP), cloud-native databases, or distributed systems * Data governance, data catalogs, lineage, and access management * Experience evaluating and comparing technologies across dimensions such as performance, reliability, governance, and compliance * Strong Python and SQL skills * Experience using AI-assisted development tools * Experience with systems design and architecture * Proven ability to work effectively across product, engineering, and technical field teams Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here. Zone 1 Pay Range $156,600—$215,250 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.