Business Affairs Manager ( Manager, Contracts)

DEPT

WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.  We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. THE ROLE The Director, Program management will spearhead client-facing initiatives while driving operational excellence within our Value Acceleration Program. This strategic role bridges technical delivery with PMO oversight, ensuring Adobe Experience Cloud implementations succeed while fostering long-term customer value realization, adoption, and retention. You will partner with cross-functional teams to drive complex workstreams from planning through execution, managing the delicate balance of hands-on delivery and high-level program governance. WHAT YOU’LL DO DELIVERY & CLIENT ENGAGEMENT * Act as the Lead Consultant on customer engagements, serving as the central point of contact throughout the project life cycle. * Oversee project delivery processes, managing scope, timelines, resources, and deliverables for Adobe Experience Cloud solutions (AEM, AEP, etc.). * Lead complex, high-traffic service launches, ensuring adherence to governance standards and successful customer outcomes. * Identify partnership opportunities and capitalize on “add-on” sales across existing projects. * Manage customer expectations and communication, coordinating escalations across sales, services, and product organizations. PMO & VALUE ACCELERATION * Drive program governance, including meeting facilitation, action item tracking, and decision documentation. * Develop and maintain program plans, risk logs, dependency management processes, and executive-ready reporting (dashboards, scorecards, and business reviews). * Collect and synthesize program performance data to provide visibility into health, risks, and opportunities for leadership. * Partner with stakeholders to implement scalable work management practices that improve efficiency and execution consistency. * Capture and communicate lessons learned/best practices to feed back into the consulting practice. WHAT YOU BRING * 7+ years of experience in program or project management, PMO, or strategic operations within an agency, professional services, or SaaS environment. * Adobe Expertise: Experience with one or more Adobe Experience Cloud solutions (AEM, AEP highly preferred). * Strategic Thinking: Proven ability to operate in ambiguous, fast-paced environments, create clarity, and connect work to outcomes. * Leadership & Influence: Demonstrated ability to lead diverse, multi-functional teams without direct authority. Exceptional verbal and written communication skills, including executive-ready reporting. * Operational Rigor: Solid foundation in PM methodologies, planning, dependency management, and governance. Familiarity with Agile/Scrum and custom software development processes.  * Strong proficiency with work management platforms (e.g., Workfront, Jira, Asana, Smartsheet) and productivity tools. * Demonstrated ability to translate complex program data into actionable, executive-level narratives. * Ability to travel 40%. * Bachelor’s degree or equivalent practical experience. * Highly Desired: PMP, Agile/Scrum, or related certifications; experience with Microsoft Dynamics. WHAT DO WE OFFER? We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package: * Healthcare, Dental, and Vision coverage * 401k plan, plus matching * PTO * Paid Company Holidays * Parental Leave WE SUPPORT YOU BEING YOU:  DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.  DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.  We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.  DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.  Learn more about DEPT®   DIVERSITY, EQUITY, & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.  We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here. #LI-Remote The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible. US Remote Range $96,200—$145,000 USD

DEPT

WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.  We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. THE ROLE The Lead Program Manager is a strategic execution leader who spearheads client-facing initiatives and complex, cross-functional programs focused on implementing and leading the Adobe Experience Cloud Value Realization Program. This role oversees other program managers and blends program leadership, stakeholder influence, and operational rigor to translate ambiguous priorities into structured, measurable outcomes. You will act as the central point of contact for key customers, driving successful delivery while managing program roadmaps, governance, and internal alignment across matrixed ecosystems. You will establish governance structures that support informed decision-making and executive visibility across the portfolio. WHAT YOU’LL DO * Program Strategy & Structure: Design and manage concurrent programs aligned to strategic business objectives. Translate high-level goals into coordinated roadmaps, milestones, governance models, and OKRs. * Client & Stakeholder Engagement: Act as the Program Lead on client engagements, managing expectations, communicating technical solutions to business stakeholders (including CMOs/CXOs), and fostering relationships that generate repeat business.  * Cross-Functional Execution: Orchestrate cross-functional teams (Sales, Product, Marketing, Delivery) to sequence deliverables, avoid fragmentation, and ensure adherence to governance standards. * Delivery Discipline: Oversee all day-to-day program/project activities from inception to closure. Manage scope, deliverables, resources, and timelines. Accurately forecast revenue, profitability, margins, and utilization. * Risk & Quality Management: Proactively identify risks, dependencies, and blockers. Create and maintain RAID logs and program artifacts to ensure transparency. Drive continuous improvement by capturing lessons learned in formal post-mortems. Identify early signs of slowdown, drift, or unclear ownership, and implement corrective actions that balance speed, quality, and sustainability. * Innovation: Leverage AI and GenAI tools to drive productivity, improve quality, and accelerate delivery within program management activities. * Operating Cadence: Establish and run operating cadence, including agendas, pre-reads, action tracking, and project plans to keep teams aligned and accountable. WHAT YOU BRING * Experience: 8+ years of experience in program or project management, operations, or execution roles leading cross-functional initiatives in complex, matrixed environments (agency or professional services experience preferred). * Adobe Expertise: Experience with one or more Adobe Experience Cloud solutions (AEM, AEP highly preferred). * Strategic Thinking: Proven ability to operate in ambiguous, fast-paced environments, create clarity, and connect work to outcomes. * Leadership & Influence: Demonstrated ability to lead diverse, multi-functional teams without direct authority. Exceptional verbal and written communication skills, including executive-ready reporting. * Operational Rigor: Solid foundation in PM methodologies, planning, dependency management, and governance. Familiarity with Agile/Scrum and custom software development processes.  * Certifications: PMP, Agile, Certified ScrumMaster, PRINCE2, or equivalent certification is a plus. * Education: BS/BA Degree or equivalent experience. * Flexibility: Ability to travel up to 40%. * Desirable: Background in PMO, business operations, or transformation offices within a SaaS or enterprise technology environment. CORE COMPETENCIES * Strategic Thinking: Proven ability to understand business problems, connect work to outcomes, and create clarity from ambiguity. * Problem Solving: Deep analytical skills to identify root causes, connect dependencies, and make sound recommendations. * Influence & Partnership: Demonstrated ability to build alignment and influence decisions across teams without direct authority. * Communication: Ability to simplify complexity and provide concise, executive-ready updates. * Prior experience with Microsoft Dynamics and Workfront  WHAT DO WE OFFER? We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package: * Healthcare, Dental, and Vision coverage * 401k plan, plus matching * PTO * Paid Company Holidays * Parental Leave WE SUPPORT YOU BEING YOU:  DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.  DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.  We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.  DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.  Learn more about DEPT®   DIVERSITY, EQUITY, & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.  We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here. #LI-Remote The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible. US Remote Range $176,300—$210,000 USD

DEPT

WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. THE ROLE: The Associate Director, Delivery Adobe spearheads client-facing initiatives focused on implementing leading Experience Cloud solutions. This strategic role involves engagement at multiple levels with Internal Services, Sales teams, key customers, and Partners. Responsibilities include managing all facets of project planning: defining scope, creating detailed plans, measuring timelines, and allocating resources. The Manager works closely with the internal technical delivery teams throughout the hands-on implementation process. This position has a direct impact on revenue generation and requires continuous collaboration to ensure an exceptional Customer Experience. Success in this role hinges on the ability to multi-task, maintain proactive and efficient communication, escalate critical issues, and provide timely answers to clients. WHAT YOU’LL DO: * Act as Lead Consultant on customer engagements that may involve multiple project teams from our client and customer organizations * Clearly understand and communicate customer requirements and integration points in the context of the statement of work. * Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs. * Manage all day-to-day administrative activities of a given project from inception to closure. * Accurately forecast revenue, profitability, margins, bill rates and utilization across projects. * Maintain regular communication with both the customer and internal teams and constantly manage customer expectations. * Achieve customer satisfaction through successful delivery of defined project scope. * Compile customer requests and deployment issues, to provide a feedback channel into our core products. * Act as the central client point of contact throughout the life of the project * Capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice * Provide oversight for services engagements to ensure adherence to governance standards and support customer success * Coordinate escalations across multiple teams, including sales, services, and product organization * Identifies partnership opportunities and capitalizes on “add-on” sales opportunities across projects.  WHAT YOU BRING: * Must have experience with one or more Adobe Experience Cloud solutions – most preferred are AEM, AEP  * 5-7+ years experience as a project manager, including delivering enterprise-scale web applications or analytics implementations * Experience in client facing project management in an agency or professional services environment   * Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist. * Professional demeanor with a proven ability to lead diverse, multi-functional teams across an organization (e.g., within Adobe) and effectively communicate and influence senior client executives, including CMOs and CXOs. * Expert in managing complex, high-traffic service launches and operations, demonstrating superb organizational skills and success in building and leading exceptional, often virtual, teams in ambiguous environments. * Prior experience with the launch and operation of a highly available, high traffic internet or mobile service. * Proven ability to understand the impact of technical changes, and to articulate high level technical solutions to address business problems. * Solid understanding of custom software development processes and engagement methodologies. Practical experience in managing agile development projects is a plus. * Ability to manage in an environment of ambiguity with diverse stakeholders. * Ability to build strong relationships and generate opportunities for repeat business. * Must be able to travel, up to 40-60% * BS/BA Degree or equivalent experience  Highly Desired:  * One of the following certifications: Project Management Professional, Agile, Certified ScrumMaster, PRINCE2, or equivalent * Prior experience with Microsoft Dynamics and Workfront  WHAT DO WE OFFER? We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package: * Healthcare, Dental, and Vision coverage * 401k plan, plus matching * PTO * Paid Company Holidays * Parental Leave WE SUPPORT YOU BEING YOU:  DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.  DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.  We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.  DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.  Learn more about DEPT®   DIVERSITY, EQUITY, & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.  We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here. #LI-Remote The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible. US Remote Range $108,600—$125,000 USD