Search results for "CSM"

Avaron AB

About the Company At Avaron, you get the security of permanent employment combined with the variety of working at different customers. We place specialists across everything from tech, IT and industry to project management and business support – and whatever the assignment, you have a consultant manager who is there for you and your development. About the Role You will join a venture in the automotive sector that is rolling out a digital platform for used truck parts. In this role, you help turn launch plans into real customer adoption by making sure workshops and partners are onboarded, activated, and supported in their day-to-day use of the platform. You will work closely with commercial, product, and tech teams, acting as the link between customers and the internal organization. A big part of the role is to capture feedback, understand usage patterns, and turn insights into clear priorities that improve both the platform and the commercial approach. This is a great opportunity for you if you enjoy combining hands-on customer work with operational improvement in a venture environment where your impact will be visible early. Job DescriptionYou will drive onboarding and enablement for workshops and partners using the platform. You will support customer activation and help increase repeat usage after go-live. You will work closely with the Commercial & Growth Lead to execute rollout and activation plans. You will run user tests and gather structured customer feedback. You will translate customer input into clear feature requests and improvement actions for product and tech teams. You will help define and follow up on KPIs related to activation, usage, and customer performance. You will contribute to willingness-to-pay interviews and provide input to the commercial model. You will act as the voice of the customer and help balance customer needs with business priorities. RequirementsYou have a relevant degree or equivalent work experience. You have experience from large rollouts, implementations, or customer enablement. You have strong experience in customer-facing roles. You have experience working in fast-moving environments. You are comfortable working hands-on and in a structured way. You have strong business judgment and commercial understanding. You are comfortable working with data, KPIs, and performance follow-up. You can translate customer insights into actionable improvements. You are comfortable working cross-functionally with commercial, product, and tech teams. You communicate professionally in both Swedish and English. You are willing to complete a background check. Nice to haveBackground in business, operations, or engineering. Experience working closely with product and tech teams. Experience with marketplace platforms or multi-stakeholder environments. Experience with KPI tracking and performance-driven operations. Additional European languages. What We OfferPermanent employment at Avaron AB Occupational pension Wellness allowance of SEK 5,000 per year Application Selections are made on an ongoing basis – apply as soon as you can.

Bcg

THIS IS A FAKE JOB. DO NOT APPLY UNLESS YOU ARE A GREENHOUSE EMPLOYEE. THIS IS FOR TESTING PURPOSES ONLY. ASSOCIATE CUSTOMER SUCCESS MANAGER About the Role You'll own a portfolio of accounts and be the primary relationship owner for a set of customers post-sale. Your job is to make sure they're actually getting value out of the product, not just paying for it. This role is a good fit if you're empathetic, data-informed, and genuinely like problem-solving with people. What You'll Do * Manage a book of business, primarily SMB or Mid-Market accounts * Run regular check-ins with customers to review product adoption, surface issues, and align on goals * Track health signals (usage data, support ticket trends, NPS) and proactively reach out when something looks off * Partner with Sales on renewals and expansions for your accounts * Escalate product feedback to internal teams with the context needed to act on it * Support customers through new feature rollouts and product changes What We're Looking For * 0-2 years of experience in customer-facing work, whether that's CS, account management, support, or even retail * Strong written and verbal communication; you're comfortable leading a call and following up clearly in writing * You're proactive — you don't wait for a customer to tell you something is wrong * Comfortable with data; you can look at a usage dashboard and draw a conclusion from it * Organized enough to juggle 30-50 accounts without dropping context * Bachelor's degree or equivalent experience Nice to Have * Experience with CRM or CS tools (Salesforce, Gainsight, HubSpot, etc.) * Familiarity with SaaS products or B2B environments hii $50,000—$55,000 USD IF YOU DO APPLY, YOUR APPLICATION WILL BE DELETED.

Quattro Bemanning & Rekrytering AB

Beskrivning Vår klient i Sverige söker en erfaren ServiceNow Business Analyst/Utvecklare med specialisering inom Customer Service Management (CSM). Rollen passar dig som har djup teknisk kunskap i ServiceNow och arkitektur, samtidigt som du trivs med verksamhetsnära uppgifter och nära samarbete med olika intressenter. Som del av teamet får du möjlighet att bidra till utvecklingen av en plattform som används av tusentals medarbetare, och att skapa verkligt värde genom effektiva och användarvänliga lösningar. Arbetsuppgifter I rollen kommer du att arbeta nära verksamheten och våra kravställare för att förstå deras behov och omsätta dessa i ServiceNow-lösningar. Du utvecklar och förvaltar CSM-modulen med fokus på att skapa värdefulla och enkla interaktioner för medarbetare. Arbetet innefattar även att driva automatisering av flöden och processer, delta i workshops och dialoger med verksamhet eller kund samt bidra med teknisk expertis inom förvaltning, felsökning och incidenthantering. Du får möjlighet att samarbeta med utvecklare, Business Analysts, Service Managers och Arkitekter i ett dynamiskt och högpresterande team. Kvalifikationer Analytisk och nyfiken med passion för teknik, som kan hantera både detaljer och helheter Relevant akademisk utbildning eller motsvarande erfarenhet Erfarenhet av utveckling i ServiceNow, särskilt inom CSM Goda kunskaper i JavaScript Erfarenhet av att utveckla och automatisera flöden och processer i ServiceNow Förmåga att hålla workshops och föra dialog med verksamhet eller kund Kunskap inom förvaltning, felsökning och incidenthantering Kunskap i arkitektur Meriterande kvalifikationer Erfarenhet av arbete i agila team Tidigare erfarenhet från stora organisationer eller komplexa ServiceNow-miljöer Villkor Tjänsten är på heltid (40 timmar per vecka, 8 timmar per dag) på plats hos vår klent i Göteborg. Uppdraget är tidsbegränsat och sträcker sig från 25 februari 2026 till 31 oktober 2026. Om du är redo att ta dig an en roll där du kan kombinera teknisk utveckling med verksamhetsnära arbete och bidra till att skapa effektiva och användarvänliga lösningar, tveka inte att ansöka. Vår klient rekryterar kontinuerligt och ser fram emot din ansökan. Notera: Vi hanterar endast ansökningar som skickas in via vår karriärsida. Vänligen registrera din ansökan där för att säkerställa att den tas emot och behandlas korrekt.

Techrytera AB

At Techrytera AB, recruitment starts with you. We are a staffing and recruitment company with deep expertise and a clear focus on IT and Engineering. With our industry knowledge and close dialogue with both candidates and clients, we create precise matches where the right skills meet the right needs. We believe that a truly great match is not just about a job description – it’s about your experience, your potential, and what you genuinely want to develop in. That’s why we always focus on the individual. By understanding your background, motivations, and ambitions, we can connect you with assignments and roles at our clients where you have the right conditions to grow and make an impact. Our goal is to build long-term and meaningful collaborations – for both you as a candidate and for our clients. Role description The Senior Tech Lead is responsible for guiding the technical direction of projects, ensuring high-quality delivery, and fostering collaboration between engineering teams and stakeholders. This bridging role combines hands-on technical expertise with leadership skills to drive innovation and maintain system reliability. Key responsibilities Technical Leadership: Define and communicate technical vision, architecture, and best practices together with our client´s Solution Architect. Team collaboration: Mentor and support Product Owners and developers, promoting knowledge sharing and growth. Act as a bridge between engineering, product, and business teams. Project delivery: Oversee technical aspects of project planning and execution. Identify and mitigate technical risks early in the development cycle. Ensure timely delivery of high-quality software solutions. SPOC for high prioritized projects. Support and advocate Innovation & continuous solution improvement. Supporting technical audits for legal compliance. Qualifications & Skills Deep understanding of vehicle diagnostics, SWDL, software architecture and system integration (25+ years documented experience). Thorough understanding of the Automotive aftermarket and vehicle project life cycle. Proven ability to lead technical teams and manage complex projects within the automotive aftermarket domain (15+ years). Strong proficiency in relevant technologies, programming languages and/or frameworks. Documented experience of SUMS/CSMS and similar legislation and audits. Competencies Ability to balance technical depth with business priorities. Collaborative mindset and proactive approach to challenges. Strong communication and interpersonal skills. Excellent problem-solving and decision-making skills. When you apply through Techrytera AB, you’re not just applying for a job – you’re starting a dialogue about your career path. We want to get to know you, your experience, and your ambitions so that we can match you with the right opportunities at our clients. Does this sound interesting? Submit your application or get in touch with us to learn more. We look forward to discovering the next step in your career together with you.