Sökresultat för "ITSCM"

Elastic

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. WHAT IS THE ROLE We're looking for a strategic ABM leader to build and elevate Elastic's account-based marketing practice. This is a player-coach role - you're accountable for your team's collective results while architecting the center of excellence, governance, tooling, and enablement that scales ABM across the entire organization. You'll define what great ABM looks like at Elastic, develop the marketers who deliver it, and ensure the broader GTM org understands how to adopt ABM principles. WHAT YOU WILL BE DOING CENTER OF EXCELLENCE & GOVERNANCE * Define Elastic's ABM vision, playbooks, and maturity roadmap across 1:1, 1:few, and 1:many motions * Establish governance: account selection criteria, tier methodology, ICP scoring, and cross-functional working norms * Build and maintain the ABM knowledge hub - ensuring plays, findings, and procedures are detailed and accessible * Be responsible for the ABM tech stack - ensuring adoption, correct configuration, and significant return on investment LEADERSHIP & COACHING * Lead, mentor, and develop a team of ABM managers — owning their growth, performance, and everyday execution quality * Serve as Elastic's internal ABM evangelist — educating field marketing, sales, SDRs, and customer success on ABM principles and how to adopt them * Represent ABM at the leadership level, supporting integrated planning and delivering executive readouts on performance and roadmap METRICS & ACCOUNTABILITY * Lead the ABM team's results: account engagement, pipeline influence/originated, buying group expansion, deal velocity, and revenue contribution. * Define the measurement framework and own how we communicate ABM impact to the business. * Work with marketing operations teams to build executive-ready dashboards and optimize based on performance data. WHAT YOU BRING * 8+ years in B2B marketing in a fast-paced enterprise software environment * Consistent track record building ABM frameworks, playbooks, or centers of excellence that elevated practice across an organization * Strong people leadership skills — you encourage, develop, and hold accountable a distributed team * Deep expertise with ABM platforms (Demandbase, 6sense, Userled, etc.) and the broader martech stack * Excellent executive communication — you translate ABM strategy into business outcomes for CMOs, CROs, and sales leaders * Experience marketing sophisticated enterprise technology — cloud, security, AI/ML, observability, or search — to technical and business buyers BONUS POINTS * ABM certification (e.g. ITSMA or equivalent)   Compensation for this role is in the form of base salary.  This role does not have a variable compensation component.   The typical starting salary range for new hires in this role is listed below.  In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.  These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.   An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs. Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program.  Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being. The typical starting salary range for this role is: $106,900—$169,100 USD The typical starting salary range for this role in the select locations listed above is: $128,200—$202,700 USD ADDITIONAL INFORMATION - WE TAKE CARE OF OUR PEOPLE As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. * Competitive pay based on the work you do here and not your previous salary * Health coverage for you and your family in many locations * Ability to craft your calendar with flexible locations and schedules for many roles * Generous number of vacation days each year * Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service * Up to 40 hours each year to use toward volunteer projects you love * Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.

Gitlab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. AN OVERVIEW OF THIS ROLE As the Senior Manager, End User Services at GitLab, you’ll own the global Team Member technology experience from day one onboarding through every day they’re here. Your team is the front door for Team Members across every region whenever they need help with the core SaaS tools that power their work, including Google Workspace, Slack, Okta, GitLab, Glean, and Zoom. You’ll lead a globally distributed team of EUS engineers, set the strategy for how we deliver support at scale, and partner closely with People Operations, Security, IT Engineering, and Workplace to make sure technology removes friction rather than creating it. This is a high-impact leadership role at an all-remote, async-first company where the quality of the Team Member experience directly shapes how productive our 2,900+ Team Members can be. You’ll be measured on Team Member satisfaction, operational excellence, and your ability to scale support through automation, AI, and well-designed processes rather than headcount. You’ll report into IT leadership and have visibility across the company on everything from new-hire experience to global office expansions and SaaS portfolio strategy. Some of what your team owns and supports: THE GITLAB TEAM MEMBER HANDBOOK  WHAT YOU’LL DO   * Lead, coach, and develop a globally distributed End User Services team responsible for delivering an exceptional support experience to GitLab Team Members across every time zone, 24/5. * Own the strategy and day-to-day operations of EUS, including incident, request, problem, and change management, with measurable SLAs, CSAT, MTTA, and MTTR targets. * Administer and continuously improve the core Team Member SaaS stack, including Google Workspace, Slack, Okta, GitLab, Glean, and Zoom, partnering with the application owners on access, configuration, and lifecycle. * Scale support through automation, self-service, and AI, including ticket deflection through virtual assistants, knowledge base improvements, and runbook automation in PowerShell, Bash, or Python. * Partner with People Operations to deliver a world-class onboarding and offboarding experience for every new Team Member, ensuring access, equipment, and tooling are ready on day one. * Own the global IT asset and SaaS lifecycle, including hardware refresh, license compliance, vendor consolidation, and renewal negotiations in partnership with Finance and Procurement. * Serve as the senior escalation point from EUS into Security, IT Engineering, and Workplace, and represent the Team Member voice in cross-functional decisions about tooling and policy. * Define and report on the KPIs that matter for EUS, including CSAT, SLA attainment, deflection rate, and cost per Team Member, and use the data to drive continuous improvement. WHAT YOU’LL BRING  * Proven track record leading a global End User Services, IT Support, or Helpdesk function at a SaaS or cloud-native technology company supporting at least 1,000 employees. * Direct people management experience with a distributed team, including hiring, performance management, and developing engineers into the next level of their careers. * Deep operational expertise with ITSM platforms such as Jira Service Management, ServiceNow, or Zendesk, and a strong grounding in ITIL-based service delivery. * Hands-on administration experience with the modern SaaS stack, including Google Workspace, Slack, Okta, Zoom, and identity, MDM, or endpoint tools such as Jamf, Intune, or Entra. * Track record of using automation, scripting, and AI to scale support, reduce manual toil, and improve Team Member outcomes, with measurable results. * Experience owning the SaaS and IT asset lifecycle end to end, including procurement, vendor management, renewals, and license optimization with clear cost savings to point to. * Strong written communication skills suited to an all-remote, async-first company, with the ability to drive alignment across People, Security, Finance, and Engineering stakeholders. * Comfort operating with a high degree of autonomy and ambiguity, and a bias toward documenting decisions and processes in the open. ABOUT THE TEAM End User Services sits at the heart of the Team Member experience at GitLab. We’re the team that makes sure every Team Member, on every continent, can sign in, collaborate, and focus on their work without IT getting in the way. We operate the way GitLab builds software: all-remote, async-first, transparent by default, and willing to iterate publicly on what works and what doesn’t. We measure ourselves on Team Member satisfaction and operational excellence, and we lean hard on automation and AI so the team can spend its energy on higher-leverage work. EUS partners closely with IT Engineering, Security, Workplace, and People to make GitLab a place where the tools just work. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $115,200—$194,400 USD HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off  * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave  Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.   Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Thoughtworks

We are looking for a Cloud Engineer to join our Managed Services team. You will contribute towards delivering managed AWS infrastructure services for multiple customers. You will work closely with Service Delivery Managers as well as Technical Team Leads to understand customer priorities, ensure commitments are met, and deliver high service standards. Your focus will be on contributing alongside a team to deliver secure, reliable, and scalable AWS solutions while ensuring positive outcomes for our customers and our business. JOB RESPONSIBILITIES * Contribution to the ongoing management and improvement of managed services processes, e.g. onboarding, change management, incident management, and other ITSM processes.  * Contribution to the ongoing management and improvement of Thoughtworks Operations processes, e.g. on-boarding, change management, incident management, and other ITSM processes. * Contributing to the delivery of after-hours (24x7) managed services, by being a part of the on-call roster. * Evangelizes and promotes development of solutions in accordance with Thoughtworks technical standards, policies and frameworks.  * Takes accountability for own performance and quality of outputs, celebrating success and recognising and addressing improvement opportunities.  * Collaborate with Service Delivery Managers to translate client needs into technical delivery. * Maintain visibility of client environments, risks, and commitments * Participate in incident response and post-incident reviews with customers and internal teams * Ensure client commitments are met while supporting the business’s commercial objectives JOB QUALIFICATIONS TECHNICAL SKILLS * Strong experience across AWS services (EC2, VPC, IAM, RDS, Lambda, CloudWatch etc.) * Proficient with Terraform and other IaC tools (CloudFormation desirable) * CI/CD pipeline experience with GitHub Actions, Jenkins, or similar * Experience with containerisation (Docker, Kubernetes/EKS)  * Knowledge of observability platforms (CloudWatch, Datadog, ELK, Dynatrace a plus) * Linux & Microsoft administration and scripting * Solid understanding of backup, disaster recovery, networking, and security PROFESSIONAL SKILLS SERVICE DELIVERY * Experience in a managed services or multi-client environment * Strong communicator, comfortable with both technical and business stakeholders * Experience working alongside Service Delivery or Service Desk teams. * Exposure to Azure or GCP. * Familiarity with Site Reliability Engineering (SRE) practices or ITIL processes. * Experience with client onboarding and solution handovers OTHER THINGS TO KNOW LEARNING & DEVELOPMENT There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys. AI FOR RECRUITMENT At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions. Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers. We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment. ABOUT THOUGHTWORKS Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary. #LI-Remote See here our AI policy.

Cloudflare

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. AVAILABLE LOCATIONS * Atlanta, US * Austin, US * Denver, US * Seattle, US * Washington DC, US ABOUT THE ROLE Atlanta (US), Austin (US), Denver (US), Seattle (US), Toronto (Canada) We are seeking a DCIM Program Leader to build, scale, and own our Data Center Infrastructure Management program.  This leadership role is part of the Infrastructure Operations organization, which is responsible for building, scaling, and running one of the world's largest and most important cloud networks. Cloudflare’s global network spans more than 330 cities, and is a key strategic asset that supports all of our customers and products. As a leader on this team, you will play a crucial role in ensuring the performance, availability, and security of our infrastructure. The DCIM Program Leader role is the single point of ownership for the Nlyte platform across Cloudflare's global network of 330+ cities. You will architect our Workflow and Change Management policy, own the strategic vision, and help drive the deep integration necessary to establish Nlyte as the mandatory Single Source of Truth (SSOT), enabling the disciplined, high-velocity scale of our edge and core network. We operate in a fast-paced environment where you will be expected to drive both project delivery and operational excellence through continuous improvement, standardization, and optimization. This isn't just about day to day operations; it's about building a scalable, performant, secure, and resilient infrastructure that plays a critical role in us building a better Internet. RESPONSIBILITIES * Own the successful deployment of CAPEX investments, ensuring our infrastructure scales ahead of demand. * Collaborate strategically with cross-functional partners including Project Managers, Capacity Planning, Finance, and Security to deliver on ambitious group initiatives. * Manage key third-party vendors and contractors, holding them accountable for performance and service level agreements (SLAs). * Drive a culture of continuous improvement by championing standardization, optimization, and automation. * Own incident response, root cause analysis (RCA), and executive-level communication during critical events. * Foster a best-in-class operations team by bringing fresh perspectives, leadership acumen, and a focus on employee engagement. * Change Policy Architect: Design and enforce the global DCIM Workflow and Change Management policies (MAC process), ensuring strict ITIL/ITSM compliance across IT, Facilities, and Deployment teams worldwide. * Technical Integration Leader: Support the complex, bi-directional API/database integration between Nlyte and core enterprise systems (ERP, CMDB, etc) to automate asset management and trigger workflow requests. * Capacity Strategy: Partner with the DCIM Analyst and our Capacity Planning team to develop forward-looking capacity models, ensuring resource availability and optimization for new services like Workers AI and R2. * Governance & Leadership: Establish and track key operational metrics (e.g., Workflow Compliance KPIs, Data Accuracy Rate), providing executive reporting on infrastructure risk. * Lead and mentor the DCI Administrator and Analyst and members across the Infrastructure Engineering organization. DESIRABLE SKILLS, KNOWLEDGE, AND EXPERIENCE * You are an experienced engineering leader and DCIM expert, with a passion for building high-performing teams and a track record of driving operational excellence. You will set strategy, establish priorities, and mentor a group of top technical talent. This role is for a hands-on leader who can rapidly learn, adapt, and apply learnings to enable fast and sustainable growth. You thrive in a hyper-growth environment and have an outstanding ability to get things done under pressure while leading with optimism and grit. * You have a proven track record of scaling teams, driving change, and being a well-respected technical leader and people manager. You are not just a manager, but a mentor who can grow and empower your team to ensure an energized, motivating, and inclusive work environment. * You are Principled; you are the guardian of data integrity, refusing to allow undocumented changes. You are Curious; you seek novel ways to automate workflow integration with proprietary Cloudflare systems to achieve zero-touch provisioning. * Education: * Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent practical experience. * Experience: * 7+ years in Infrastructure/Data Center Operations, including inventory control and asset lifecycle. * 4+ years managing a major DCIM platform (Nlyte preferred). * Proven ability to lead complex, cross-functional programs and manage vendor relationships in a high-velocity environment. * Experience with leading change management in ERP and asset management transformation efforts. * Technical Skills: * Expert with ERP asset management and maintenance management functionalities. * Expert-level knowledge of ITIL v4, particularly Change and Configuration Management, with demonstrable experience enforcing standards at a global scale. * Strong understanding of Data Center infrastructure, including data center hardware (servers, storage, networking equipment) and their configurations. * Ability to analyze complex data and generate detailed reports. * Soft Skills: * Exceptional attention to detail and strong organizational skills. * Excellent problem-solving and root cause analysis capabilities. * Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and present recommendations to various stakeholders. * Customer service-oriented with a proactive and collaborative team approach. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Carvana

About Carvana At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years. Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical. Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do.   THIS IS A 100% ON-SITE POSITION (Monday through Friday) About the team and position The ServiceNow Engineer plays a crucial role in the design, development, and management of ServiceNow solutions that optimize business processes and deliver real value to the Carvana family. In this role, you'll work closely with cross-functional partners to build workflows and automation that align with organizational goals, meet security and compliance standards, and deliver incremental business value. In return for your hard work, you'll have the opportunity to grow at one of the fastest-moving and most creative technology companies around - helping us promote a life-changing product and develop a world-class team every day. What you’ll be doing * Collaborate with stakeholders to design scalable ServiceNow solutions across ITSM, CSM, ITOM, FSM and Asset Management (HAM/SAM). * Configure and enhance core ITSM processes - incident, change, problem, and request management. * Design and implement Customer Service Management (CSM) solutions, including case management, the Configurable / CSM Workspace, account and contact data models, and omni-channel intake across email, chat, portal, and phone. * Design and build end-to-end Field Service Management solutions - Work Orders, Work Order Tasks, Assignments, Dispatching, Scheduling, Skills Management, Planned Maintenance, and Crew Operations. * Configure Dynamic Scheduling, Optimization Policies, and Territory Planning, and extend the Agent Mobile App (online/offline) for field technicians. * Build and maintain Service Catalog content - catalog items, record producers, order guides, variable sets, client scripts, and UI policies. * Develop self-service experiences on Service Portal and Employee Center / Employee Center Pro — widgets, pages, themes, content publishing, and unified navigation. * Design Virtual Agent conversational experiences - topics, NLU, and topic flows — for catalog and case/incident deflection across web, mobile, and messaging channels. * Automate processes with Flow Designer (flows, subflows, and custom actions) and orchestrate cross-system integration through Integration Hub spokes. * Design and build custom scoped applications on the Now Platform / App Engine - tables, business rules, client scripts, UI policies, and ACLs - following scoped-application best practices. * Develop server-side logic and reusable Script Includes, and build and consume REST and SOAP web services (Scripted REST APIs, Table API, Import Set API) for inbound and outbound integration. * Deliver ITOM capabilities - Discovery, Service Mapping, Event Management, and CMDB health — including MID Server install, configuration, clustering, and credential/TLS handling. * Manage Hardware Asset Management (HAM) across the full lifecycle (procurement to retirement), including model normalization and reconciliation of assets to CMDB CIs, and support software asset and license compliance. * Translate business needs into functional and technical designs aligned with ITIL and enterprise standards. * Own release management across instances - update sets and the Application Repository for code promotion, instance cloning (clone profiles, data preservers), and upgrades/patching with skip-list remediation and regression testing. * Partner with QA, DevOps, and support teams to troubleshoot issues and improve platform performance. * Document solution architectures and create user guides and training for business and technical users. * Perform core platform administration - users, groups, roles, ACLs, system * properties, scheduled jobs, plugin activation, and instance health - across all environments. * Champion development best practices (coding standards, peer review, performance-conscious scripting, out-of-the-box-first design) and uphold platform governance and access controls. What you should have * 4+ years of hands-on ServiceNow development, architecture, and delivery across ITSM, CSM, FSM, ITOM, and HAM - including scoped application development and AI-enabled workflows - aligned with ITIL practices. * Certified ServiceNow professional: CSA, CAD, CIS-ITSM, CIS-CSM. * Practical experience configuring FSM for dispatching, scheduling, and mobile workforce automation. * Strong server-side and integration development - Script Includes, Business Rules, GlideRecord, Flow Designer, Integration Hub/spokes, and REST/SOAP and Scripted REST APIs (Table, Import Set). * Experience designing Virtual Agent conversational flows (topics and NLU) and applying AI / Now Assist to automate service operations. * Able to lead solution design workshops, translate requirements into scalable architectures, and manage the full SDLC in Agile delivery. * Expertise in ITOM - Discovery and CMDB design - for operational visibility and service health. * Strong understanding of CSDM, data modeling, and platform performance optimization. * Hands-on CSM implementation, including case management, the CSM/Configurable Workspace, and account and contact data models. * Proficiency building Service Catalog content and developing Service Portal and Employee Center experiences. * Demonstrated experience developing custom scoped applications on App Engine. * Practical experience with MID Server setup, clustering, and troubleshooting, plus core platform administration; CIS-Discovery or CIS-Hardware Asset Management certification a plus. * Hands-on application lifecycle management: update sets and the Application Repository, instance cloning, and platform upgrade/patch cycles with skip-list remediation. * Solid Hardware Asset Management (HAM) experience, including lifecycle tracking, reconciliation, and procurement integration. What we’ll offer in return * Full-Time Salary Position with a competitive salary. * Medical, Dental, and Vision benefits. * 401K with company match. * A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more. * A great wellness program to keep you healthy and happy both physically and mentally. * Access to opportunities to expand your skillset and share your knowledge with others across the organization. * A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development. * A seat in one of the fastest-growing companies in the country. Other requirements To be able to do your job at Carvana, there are some basic requirements we want to share with you. * Must be able to read, write, speak, and understand English. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.  Legal stuff Hiring is contingent on passing a complete background check.  This role is eligible for visa sponsorship. Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Avincis Aviation Sweden AB

Location: Frösön Employment Type: Temporary position with the possibility of permanent employment We’re looking for a proactive and service-minded IT Desk Agent to join our IT team. In this role, you'll provide first-line IT support to end users, resolve technical issues, and help ensure stable and efficient IT services. You’ll work closely with internal IT teams and external service providers to maintain day-to-day operations, support users across the Nordic region, and contribute to the continuous improvement of our IT services. What You’ll Do As a IT Desk Agent, you will: Provide first-line IT support via phone, email, and the IT service management system. Handle support requests in Swedish and English. Log, prioritize, and manage incidents and service requests, ensuring accurate documentation. Resolve technical issues or escalate them to the appropriate support teams,following up to ensure timely resolution. Deliver a high level of customer service while building a good understanding of users' needs and the IT environment. Work closely with internal IT teams and external service providers to ensure effective service delivery. Support local IT infrastructure and assist with service transitions when required. Maintain accurate records in the Configuration Management Database (CMDB) and assist with software asset and licence management. Contribute to improving support processes and service quality. Travel occasionally to support users and IT operations at other locations. What We’re Looking For We’re looking for someone who enjoys solving problems, communicating with users, and working in a collaborative IT environment. You have: Vocational training in IT or a related field. ITIL Foundation certification. Fluency in Swedish and English, both written and spoken. 1–3 years of experience in an IT Service Desk, Helpdesk, or Technical Support role. Experience working with IT Service Management (ITSM) tools such as Jira Service Management, ServiceNow, or similar platforms. Good understanding of ITIL-based incident and request management processes. Experience troubleshooting hardware, software, and basic networking issues. A valid Category B driving licence. The ability to understand and communicate in Norwegian, Danish, or Finnish is considered an advantage. Experience administering Microsoft 365 services, including Microsoft Entra ID, Intune, and Exchange Online, is considered an advantage. Personal Qualities We’re looking for someone who: Delivers professional and customer-focused support. Communicates clearly with both technical and non-technical users. Takes initiative and approaches problems in a structured way. Is organised and pays attention to detail. Works well with colleagues and external partners. Why Join Us? You’ll become part of a collaborative IT team where your work has a direct impact on employees’ daily experience. We offer a supportive environment that values continuous learning, teamwork, and professional development, giving you opportunities to grow your technical skills while helping shape and improve our IT services. If you’re passionate about technology, enjoy helping people, and want to be part of a dynamic IT support team, we’ll love to hear from you. About Avincis Avincis is one of the world’s leading operators in emergency aviation services and the largest in Europe. We operate more than 180 bases across Spain, Portugal, Italy, Norway, Sweden, Denmark, Finland, Greece, Mozambique, and Chile. Our fleet consists of approximately 205 aircraft — 165 helicopters and 40 fixed-wing aircraft — used in critical missions every day. We save lives, protect communities, and support essential services, from air ambulance and search & rescue to wildfire suppression and government operations. With over 3,000 employees across Europe, we combine the precision and speed of aviation with a strong sense of purpose: making a difference when it truly matters. Come and join Avincis and help keep air ambulance services safe and efficient across the Nordic region!

Smartsheet

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for a highly technical Sr. Manager to lead our India-based Service Desk and IT Automation operations. This is a hands-on, working manager role — you will be personally executing technical work (scripting, automation builds, escalated ticket resolution) and leading a team, not just overseeing one. If you're looking for a purely strategic or delegation-only leadership role, this isn't it. You will manage a team spanning Service Desk, Tier 1 SOC support, and IT Automation Engineering — driving the technical maturity of our global support infrastructure through automation, scripting, deep systems integration, and increasingly, AI-augmented workflows (e.g. intelligent ticket triage, SOC alert summarisation, AI-assisted knowledge base drafting). This role reports directly to the Director of End User Systems, with close, cooperative partnership with US-based Desktop Support managers. YOU WILL IT Automation & Architecture * Support the IT automation function, driving initiatives that reduce repetitive work and scale operations efficiently * Identify repetitive Tier 1 tasks and drive end-to-end automation from identification through build, testing, and measurement * Evaluate and build AI-augmented automation where it reduces toil — e.g. intelligent ticket triage, SOC alert summarisation, AI-assisted knowledge base drafting * Mentor team on automation best practices and review technical designs before deployment Team Leadership & Execution * Manage India-based Service Desk team with daily coordination with US managers * Ensure clear direction, track progress, remove blockers, and escalate capacity constraints to the Director * Monitor team performance against SLAs, quality standards, and service desk metrics * Lead new employee onboarding sessions Hands-On Technical Contribution * Resolve tickets across hardware, software, network, and user access; handle overflow and critical issues * Perform desktop administration: software deployment, system configuration, user provisioning, and hardware lifecycle management * Create and maintain knowledge base articles and process documentation Security & People Development * Oversee Tier 1 SOC operations: triage, alert response, and adherence to incident response playbooks * Coach, mentor, and support career growth for India-based engineers; hire and develop top technical talent YOU HAVE Experience * 8+ years in IT engineering or Service Desk operations, including hands-on automation engineering (scripting, API integrations, or workflow orchestration) * 4+ years managing or leading technical support teams in matrixed or distributed organizations * Proven track record delivering cross-functional projects with technical ambiguity Technical Skills * Deep proficiency in PowerShell or Python; experience building scalable IT automation workflows * Strong hands-on experience with Freshservice (or similar ITSM), including workflow orchestration and API integrations * Experience integrating AI/LLM capabilities into IT workflows via API, SDK, or prompt engineering — not limited to using vendor AI toggles (e.g. Freshservice Freddy) out of the box * Experience with Active Directory, M365, Jamf, and endpoint management via Intune and/or Jamf * Working knowledge of EDR platforms, firewalls, and incident response; familiarity with ITIL or equivalent frameworks Work Style * Excellent English communication skills; self-motivated with strong follow-through * Comfortable balancing hands-on technical work with management in a US-directed, India-based structure * Flexible to accommodate daily cross-timezone coordination (India ↔ US) * Degree in Computer Science, Engineering, or equivalent practical experience Note: This role requires daily coordination with US-based teams and flexibility in working hours to accommodate cross-timezone collaboration.   Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.  If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.   #LI-Remote

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta: The World’s Identity Company™ Okta is the leader in Identity management and The World’s Identity Company™. Our mission is to build a more secure world. Okta provides a neutral, powerful, and extensible platform that puts identity at the heart of your stack. Our platforms secure all types of identity, including customers, employees, partners, and AI agents. Top brands trust Okta. We are relied upon by two thirds of the Fortune 100 and over 40% of the Forbes Global 2000 for their Identity-powered journeys. The Enterprise Workforce Identity Opportunity Okta Platform Focus: Workforce Identity Solutions. Travel: Some travel is required, including in-person onboarding and travel to our San Francisco, CA HQ OR Chicago office during the first week of employment. This role is integral to the Enterprise team, managing enterprise organizations across various key industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology. The Technical Account Management (TAM) team is a global group of Okta product experts dedicated to enabling existing customers to succeed. We deepen our understanding of each customer’s unique ecosystem to not only address present challenges but also to anticipate and innovate for the future. As a Technical Account Manager, you will focus exclusively on Workforce Identity, serving as a trusted technical advisor and advocate for some of our largest customers. You will focus on strategic account alignment and broad deployment strategies to drive lasting success through elevated technical maturity. Key Workforce Identity Solutions You Will Support: The Okta Platform secures employees, contractors, and partners across every part of the Identity lifecycle, including governance, access, and privileged controls. Products include: * Identity & Access Management (IAM): Single Sign-On (SSO), Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory. * Identity Governance & Administration (IGA): Lifecycle Management and Identity Governance. (For example, Box enforces zero standing privileges with Okta Identity Governance). * Privileged Access Management (PAM): Privileged Access. * Identity Threat Detection & Response (ITDR): Identity Security Posture Management and Identity Threat Protection. What You'll Be Doing Enterprise Customer Partnership & Influence: * Build deep, long-lasting relationships with customers as their go-to technical advisor. * Earn Okta trusted advisor status with customer identity owners and technical leadership, known as the primary point of contact for technical leaders. * Possess and masterfully apply comprehensive technical expertise to solve complex problems, design sophisticated solutions, and influence customer strategies. * Collaborate with customers to design identity strategies aligned with their business objectives. * Leverage tailored technical plans for success with a portfolio of customers of increasing size and complexity. * Help find ways to build upon and expand customers' adoption of the Okta footprint through additional use cases and increasing security posture. * Use knowledge of how Okta's product differentiators lead to positive outcomes for customers, securing the Okta footprint against competitive displacement. Complex Problem Resolution & Advocacy: * Demonstrate advanced problem-solving skills, capable of dissecting complex, multi-faceted problems and orchestrating effective solutions. * Proactively identify risks and create mitigation plans, establishing actions, ownership, and driving resolutions. * Able to handle most customer technical escalations independently, or collaboratively with the Customer Success Manager (CSM). * Manage competing priorities with little impact on delivery, ensuring follow through on all activity. * Demonstrate a strong ability to represent and advocate for the customer with cross-functional teams (including engineering and support), while supporting policies and decisions that are in the best interests of the company. * Facilitate difficult discussions with senior stakeholders. Thought Leadership & Team Enablement: * Serve as a thought leader, providing best practices, workshops, and training. * Generate specific vertical/use case insights and thought leadership, demonstrating an advanced level of Okta platform and identity domain knowledge, with a focus on enhancing customers’ security posture. * Generate higher value for customers and deeper TAM engagement through repeatable asset and strategy creation for the team. * Mentor peers and colleagues, upskilling capability with a focus on technical development. * Contribute to the development of adoption and retention strategies, sharing knowledge of customer patterns, and leading execution. * Lead project tasks or initiatives aimed at improvement of TAM processes and knowledge. What You'll Bring to the Role  * Requires 6+ years of related experience in a professional role, or equivalent experience (e.g., 6+ years with a Master’s degree). * 3+ years of experience as a Technical Account Manager (TAM) or a comparable role such as Technical Consultant, Product Management, or Solution Architect. * 3+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices. * Education:  * BA/BS/MS in Computer Science, Information Technology or related discipline, OR equivalent work experience required. * Technical Mastery (Workforce Identity Focus): * Extensive proficiency utilizing Okta feature sets and platforms to portray a design, or architecture, that satisfies well-known customer use cases to a customer technical persona including architect. * Able to modify existing quickstart or code samples to adapt them to the customer's requirements. * Confident in assisting TAM peers on technical challenges, or on behalf of other TAMs customers. * Solid understanding of one or more of the following key areas: * Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect). * Experience dealing with legacy applications in a hybrid IT environment with non-standard applications (i.e., those that do not support modern identity federation protocols). * SaaS deployment such as Salesforce, Box, Office 365, Workday, and HR as master for identities. * Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc). * Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc). * Security and performance monitoring and 3rd party signals integrations (SEIM, MDM, WAF, etc). * Awareness of augmentation of identity protocols and flows, capable of identifying augmentation that requires additional review. * Communication and Leadership Skills: * Excellent communication skills, capable of translating complex technical topics into actionable insights. * Convey complex ideas in a compelling and easily understandable manner. * Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO. * Skilled in setting and enforcing appropriate boundaries with both internal and external stakeholders. * Ability to track and influence customer behavior and health metrics across a portfolio of accounts #LI-MM1 #LI-Hybrid P-1698.1   Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.  The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between: $128,000—$176,000 USD Below is the annual On Target Compensation (OTE) range for candidates located in San Francisco Bay Area. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.  The OTE range for this position for candidates located in the San Francisco Bay area is between: $143,000—$197,000 USD The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Team Technical Account Management is a global team of Okta product experts, and we enable Okta's worldwide growth by enabling existing customers to be successful with Okta. Our team rises to the occasion by solidifying our technical expertise and deepening our understanding of each customer’s unique ecosystem, we not only address the present challenges but anticipate and innovate for the future. The TAM empowers Okta’s customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. In partnership with the Okta’s Customer Success and the Account teams, we drive lasting success through elevated technical maturity. The Opportunity As a Specialist, Technical Account Manager (TAM) for Okta’s Workforce Identity Cloud (WIC) and Customer Identity Solution (CIS), you will serve as a trusted technical advisor and advocate for our most strategic Federal customers. This role is critical in ensuring customers achieve maximum value from their investments in Okta’s Workforce and Customer Identity solutions. You will collaborate closely with cross-functional teams, including engineering, product, customer success, and sales, to drive technical adoption, optimize solution performance, and deliver an exceptional customer experience. This role is within the Public Sector, Federal team (managing federal, state and local government organizations) with a focus on compliance with government standards, FedRAMP and sector-specific IAM requirements. What you’ll be doing: * Build deep, long-lasting relationships with strategic customers as their go-to technical advisor. * Provide expert guidance on implementing and optimizing Okta’s Workforce Identity and Customer Identity (CIAM) solutions. * Collaborate with customers to design identity strategies aligned with their business objectives. * Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements * Maintain focus on increasing subscription adoption, customer satisfaction and retention * Partner with Okta’s account teams and Customer Success Managers to develop and execute strategic success plans. * Resolve technical challenges by coordinating with internal teams, including support and engineering. * Proactively share product insights and deliver enablement sessions to drive adoption and technical success. * Serve as a thought leader, providing best practices, workshops, and training. What you’ll bring to the role: * 2+ years’ experience working with Public Sector (Federal) customers in a SaaS organization. * 2+ years of experience as a Technical Account Manager (TAM) or comparable role such as Technical Consultant, Product Management, Solution Architect, or similar role. * 2+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices. * 4+ years of experience in information technology, cloud platforms or software industry, preferably in a fast-paced environment. * Solid understanding of one or more of the following: * Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect) * Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols) * Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business process (ITSM, HR, etc) * SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities * Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc) * Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc) * Strong problem-solving skills and the ability to manage escalations effectively. * Proven ability to collaborate cross-functionally and drive customer-focused outcomes. * Excellent communication skills, capable of translating complex technical topics into actionable insights. Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO. * Ability to track and influence customer behavior and health metrics across a portfolio of accounts. * This position requires you to be based out of Washington D.C. and work in Eastern time zone and will have some travel required. Education: * BA/BS/MS in Computer Science, Information Technology or related discipline or equivalent work experience required. * Relevant certifications (e.g., Okta Certified, CISSP, or equivalent). Additional requirements: * U.S. Citizenship: This position requires the ability to access federal environments and/or have access to protected federal data.  As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Citizen status upon hire, and remain living in the U.S. while in this role. * A note on location: Candidates must reside within within 50 miles of the Okta Washington, DC office.  #LI-MM1 #LI-Hybrid P24887 Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.  The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between: $100,000—$125,000 USD The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Okta

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. GET TO KNOW OKTA Okta is The World’s Identity Company. We free everyone to safely use any technology - anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transform how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. THE OKTA TECHNICAL ACCOUNT MANAGEMENT: Technical Account Management is a global team that partners with Okta’s Customer Success team and collaborates with Okta’s customers to share knowledge, best practices and make recommendations to continuously innovate around identity and security.  The Global New Product Introduction (NPI) Overlay Team functions as an elite squad acting as a crucial bridge between Pre-Sales, Product and our global TAM organization. We are Okta product experts, and we enable Okta's worldwide growth by establishing repeatable adoption patterns, driving early-stage readiness, and ensuring core TAM teams are programmatically equipped to realize technical value across our newest capabilities. THE SENIOR TECHNICAL ACCOUNT MANAGER OPPORTUNITY: A Senior Technical Account Manager (TAM) - New Product Introduction (NPI) Specialist Overlay serves as a highly technical overlay resource designed to build the architectural blueprints for how Okta scales its newest and most complex capabilities. This role handles a crucial dual motion consisting of NPI via time-boxed, sprint-based engagements to establish repeatable adoption patterns, and Specialist Overlay via targeted interventions for existing product sets that show a deficit in market adoption . The overlay specialist steps into high-stakes, ambiguous technical environments, drives early-stage adoption, packages learnings into scalable systems, and exits cleanly so the broader global TAM organization can execute independently.   The TAM specialisation requires an understanding of hybrid scenarios that capitalize on Okta’s ability to manage authentication, authorization, and lifecycle management capabilities for SaaS, on-premise, and custom enterprise applications. YOU WILL: * Advise early-adopter customers on architectural best practices and product adoption during high-priority product launch windows. * Operate within strict Rules of Engagement (ROE) where the Core TAM retains ultimate account ownership, proactively managing potential friction or overlapping responsibilities. * Lead targeted, time-boxed technical sprints with high-value customers to bridge the technical value gap post-sale. * Execute structured account handbacks to Core TAM teams using established transition and exit criteria once defined adoption thresholds or playbooks are met. * Partner effectively with neighboring technical motions, such as the Forward Deployed Engineering (FDE) team, to align strategic customer roadmaps with product capability rollouts. * Capture high-fidelity technical telemetry directly from early adopters, translating raw field friction into actionable, ARR-weighted product signals for Product Management and Engineering. * Coordinate closely with Product Acceleration Team (PAT) specialists to smoothly transition technical workloads into the TAM organization. * Evaluate early-stage software and co-author the operational "Go/No-Go" criteria that dictate when an NPI capability is ready for broad TAM support. * Act as an elite response squad during high-priority NPI launches to prioritize accounts, absorb heavy technical workloads, and unburden core TAM teams during early performance regressions. * Document repeatable adoption patterns, configuration models, and expansion triggers into structured engineering playbooks to move beyond 1:1 consulting deep dives. * Partner directly with the TAM 1:Many / Knowledge Scaling function to design and deliver programmatic content, scaling your specialized expertise to make over 100+ global TAMs proficient in new solutions. REQUIREMENTS: * 8+ years of total experience in information technology, with at least 4 years of hands-on experience as a Technical Account Manager (TAM), Solutions Architect, Technical Consultant, or comparable practitioner role in the IAM space. * Deep technical credibility and domain expertise in SaaS infrastructure, the Software Development Life Cycle (SDLC), and modern Identity landscapes. * Working proficiency in the following core IAM areas:  * Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect). * Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols). * Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc). * SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities. * Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc). * Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc). * Clear engineering intuition to instantly distinguish a customer configuration gap from a core platform defect or a systemic load constraint like Requests Per Second (RPS) limits. * Strong operational understanding of web-scale infrastructure dimensions including Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO). * Proven product intuition with the ability to look at a chaotic customer environment, extract underlying technical friction, and translate it into a data-backed business case for Product Managers. * Exceptional EQ and diplomatic skills to handle sensitive customer escalations, navigate a matrixed global organization without direct authority, and resolve cross-team friction. * Builder mindset with a history of success turning unstructured, early-stage ambiguity into clean, repeatable systems, metrics, and processes. * Excellent communication skills, with the ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CIO. * This position can be located remotely but may require some travel (under 20% of the time). EDUCATION: * BA/BS/MS in Computer Science, Information Technology or related discipline OR equivalent work experience required.   #LI-MM1 #LI-Hybrid P24668 Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.  The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between: $160,000—$200,000 USD Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can. The annual OTE (On Target Earning) range for this position for candidates located in Canada is between: $155,000—$194,000 CAD The Okta Experience * Supporting Your Well-Being  * Driving Social Impact  * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Norvion Systems AB

About Norvion Systems AB Headquartered in Gothenburg, Sweden, Norvion Systems AB is an innovative engineering company dedicated to deploying cutting-edge AI, robotics, and embedded systems solutions across the Nordic region and Europe. We bridge advanced technological innovation with successful real-world deployments, serving as Europe’s trusted engineering partner. Our leadership and core technical teams comprise industry veterans and technical experts from global tech pioneers, Tier 1 suppliers, and intelligent cockpit fields. We cultivate a practical, reliable, and quality-driven Nordic engineering culture. At Norvion, you will work at the forefront of Embodied AI and advanced edge platform engineering, collaborating with top-tier research institutions and industrial leaders to push the limits of technology. The Opportunity: To ensure the seamless delivery and robust operational performance of our core enterprise systems, we are currently supporting a premier client in Gothenburg in the search for an experienced Senior Operational Lead / Service Delivery Manager. 🎯 Key Focus Areas In this role, you will bridge the gap between technical operations and business expectations, driving excellence across the following areas: Operational Excellence: Leading operational delivery, driving continuous improvements, and ensuring high-availability service delivery in a modern DevOps environment. Incident & Coordination: Orchestrating incident management, production support, and fast-paced operational coordination. Stakeholder & Customer Success: Managing complex stakeholder environments and maintaining transparent, high-level customer communication. Team Leadership: Coaching, mentoring, and guiding cross-functional teams toward operational maturity and collaborative success. 👤 Profile & Qualifications We are looking for a senior professional who thrives in dynamic environments and possesses a strong delivery mindset: Proven Leadership: Extensive experience as a Service Delivery Manager, Operational Lead, or a closely related senior operational role. Tech Ecosystem Knowledge: Hands-on understanding of DevOps environments, production support setups, and IT service management (ITSM) frameworks. Communication & Influence: Exceptional stakeholder management skills and the ability to articulate complex technical status into clear customer communications. Language Skills: Fluent in English (both written and spoken) is a mandatory requirement. Work Authorization: The legal right to work in Sweden by the project start date (or possessing an active permit that allows an immediate start without a new application process) is strongly preferred due to the August 2026 timeline. 🎁 Why Choose Norvion? A Stage to Push Boundaries: "Engineering Beyond Boundaries" — We provide direct, hands-on exposure to the future of advanced automotive systems, general-purpose robotics, and embodied intelligence. Work with Tech Experts: Collaborate closely with a highly skilled engineering team boasting deep European delivery experience. No red tape, just pure engineering excellence. Nordic Work Culture: Embrace a flexible, flat, and results-oriented environment that values work-life balance and individual growth.

Poolia AB

Vill du arbeta med utveckling, automation och förbättring av verksamhetskritiska IT-processer? Vi söker nu en självgående ServiceNow-tekniker till ett långsiktigt konsultuppdrag i Göteborg eller Solna. Om tjänsten Detta är ett långsiktigt konsultuppdrag där du får arbeta med att vidareutveckla, effektivisera och kvalitetssäkra processer och automatiserade lösningar i en större ServiceNow-miljö. Du kommer att samarbeta nära tekniska team, verksamhetsrepresentanter och förvaltningsorganisationen för att skapa stabila, effektiva och användarvänliga lösningar. ServiceNow är den centrala kompetensen för uppdraget. Erfarenhet av Microsoft Power Automate är meriterande, men även ett tydligt intresse och god förmåga att utvecklas inom Power Automate är relevant. Uppdraget är hybridbaserat och innebär arbete både från kontoret och på distans. Du behöver kunna arbeta regelbundet från vald placeringsort i Göteborg eller Solna enligt överenskommelse. Arbetsuppgifter I rollen kommer du bland annat att: Utveckla, konfigurera och förvalta funktionalitet i ServiceNow Skapa och vidareutveckla automatiserade flöden och workflows Arbeta med processautomation kopplat till ITSM och närliggande IT-processer Identifiera förbättringsområden och föreslå lämpliga automatiseringslösningar Arbeta med integrationer, regelverk, script och tekniska beroenden Samverka med tekniska team, verksamheten och förvaltningsorganisationen Dokumentera lösningar, arbetssätt och tekniska beroenden Bidra till ökad effektivitet, kvalitet och stabilitet i plattformen Kravprofil Vi söker dig som har: Flera års dokumenterad erfarenhet av arbete i ServiceNow Praktisk erfarenhet av att utveckla, konfigurera och förvalta funktionalitet i ServiceNow Erfarenhet av automation, workflows och processflöden, exempelvis i Flow Designer eller Workflow Editor God förståelse för IT Service Management, ITSM, och närliggande IT-processer Erfarenhet av att arbeta med krav, teknisk konfiguration och kvalitetssäkring av lösningar Erfarenhet av integrationer, regelverk, script eller tekniska beroenden inom ServiceNow Vana att dokumentera tekniska lösningar, processer och arbetssätt Erfarenhet av att arbeta i komplexa IT- eller enterprise-miljöer Mycket god kommunikativ förmåga på svenska och engelska Förmåga att arbeta självständigt, ta ansvar och samarbeta med både tekniska team och verksamheten Det är meriterande om du har erfarenhet av Microsoft Power Automate, Microsoft Power Platform, IntegrationHub, API- och REST-integrationer eller JavaScript. Certifieringar inom ServiceNow är också meriterande. Personliga egenskaper För att lyckas i rollen tror vi att du är självgående, lösningsorienterad och strukturerad. Du trivs med att ta ansvar för dina arbetsuppgifter och har ett genuint intresse för automation, effektivisering och förbättringsarbete. Du är kommunikativ, samarbetsinriktad och van vid att dokumentera tekniska lösningar på ett tydligt och kvalitetssäkrat sätt. Om uppdraget Period: 1 september 2026 - 22 december 2027 Placeringsort: Göteborg eller Solna Omfattning: 100% Arbetsform: Hybrid Urval och intervjuer sker löpande, så välkommen med din ansökan redan idag!

SAAB AKTIEBOLAG

Drivs du av att se dina idéer bli verklighet? Välkommen till vår spännande och teknikintensiva värld. Din roll Som IT Service Owner ansvarar du för den övergripande leveransen och vidareutvecklingen av de tjänster som ingår i ditt ansvarsområde, med särskilt fokus på det värde tjänsten skapar för användarna. Du kommer ingå i området Shared och Corporate som ansvarar för företagsövergripande leverans av applikationstjänster inom exempelvis HR, dokumenthantering, företagskommunikation och projektledning. I rollen kommer du att: Ansvara för förvaltning, drift och leverans av definierade tjänster enligt de servicenivåer som är överenskomna med verksamheten. Planera, organisera, leda och samordna arbetet på taktisk nivå för att uppnå uppsatta mål och resultat med tillgängliga resurser. Hantera leverantörer och agera avtalsägare. Leda relevanta styrnings- och samverkansforum tillsammans med intressenter och nyckelleverantörer inom ditt ansvarsområde. Säkerställa att teamen har tillgång till rätt resurser och kompetens. Planera, utveckla, leda och följa upp arbetet inom teamet. Din profil För att lyckas i rollen ser vi att du är en engagerad och trygg ledare med stark förmåga att inspirera, påverka och skapa riktning genom att föregå med gott exempel. Du har lätt för att bygga förtroendefulla relationer och samarbeta med teammedlemmar, verksamhet och externa partners. Du är en prestigelös och serviceinriktad lagspelare som samtidigt har förmågan att arbeta självständigt, ta initiativ och driva frågor framåt med ett lösningsorienterat förhållningssätt. Du har ett genuint intresse för ny teknik, affärsmodeller, metoder och processer och trivs med att utveckla både människor, arbetssätt och tekniska lösningar. Du motiveras av att omsätta strategiska mål till konkreta resultat och har förmågan att hantera förändringar samt arbeta strukturerat även i situationer med högt tempo och komplexa förutsättningar. Vi söker dig som har: Akademisk examen inom IT eller motsvarande arbetslivserfarenhet. God förståelse för arbetsprocesser och arbetssätt i större organisationer. God kunskap och erfarenhet av större verksamhetskritiska applikationer och enterprise-lösningar. Mycket goda kunskaper i svenska och engelska, både i tal och skrift. Erfarenhet av att arbeta med ramverk och standarder såsom ISO 27001 samt ITSM-verktyg som ServiceNow och Jira. Kunskap och erfarenhet av ITIL och agila arbetssätt. Flera års erfarenhet av ledande roller och att ansvara för operativa team. Erfarenhet av att leverera applikationstjänster i en agil organisation. Erfarenhet av IT-sourcing och leverantörsstyrning. Erfarenhet av både interna och outsourcade leveransmodeller. Mycket god förmåga att hantera och utveckla relationer med olika intressenter. Erfarenhet av budgetarbete, kostnadsstyrning och licenshantering. Erfarenhet av att arbeta med säkerhetsstandarder såsom ISO 27000-serien, NIST och CMMC. Befattningen kräver att du genomgår och godkänns enligt vid var tid gällande bestämmelser för säkerhetsskydd. För befattningar där Saab har krav på säkerhetsklassinplacering kan, i förekommande fall, medföra krav på visst medborgarskap. Vad du blir en del av Upptäck oändliga möjligheter. Anta utmaningar, skapa smarta innovationer och uppgradera dina förmågor. Det här är en plats för kluriga tänkare, modiga pionjärer och alla däremellan. Tillsammans uppnår vi det extraordinära, var och en tar med sitt unika perspektiv. Varje bidrag räknas. Saab är ett ledande försvars- och säkerhetsföretag med syfte att hjälpa nationer att skydda sin befolkning och bidra till trygghet för människor och samhällen. Med 28 000 talangfulla medarbetare utvecklar Saab teknik och lösningar för en säkrare och mer hållbar värld. Saab utvecklar, tillverkar och underhåller avancerade system inom flygteknik, vapen, ledningssystem, sensorer och undervattenssystem. Saab har sitt huvudkontor i Sverige men en global verksamhet där Saab är en del av många nationers försvarsförmåga. Läs mer om oss här.

Toast

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The IT Help Desk Analyst serves as a primary point of contact for end-users seeking technical assistance across software, applications, and hardware. In addition to day-to-day incident and request management, the role encompasses IT asset lifecycle support, meeting room technology maintenance, and end-to-end AV/IT setup for company events. The P2 level is expected to work with greater autonomy than an entry-level analyst, take ownership of moderately complex issues, and contribute to knowledge-base development and process improvement. Strong verbal and written communication skills, with Hluency in English, are essential for this role. A day in the life (Responsibilities): Help Desk Operations * Receive, log, triage, and resolve incidents and service requests submitted via Slack, Email, and ServiceNow. * Provide Level 1 and Level 2 support for operating systems (macOS Tahoe, Windows 11, Linux), productivity suites (Microsoft 365, Google Workspace), collaboration tools (Teams, Zoom, Slack), and business applications. * Diagnose and resolve hardware faults on desktops, laptops, monitors, printers, and peripherals. * Manage and update tickets throughout their lifecycle in ServiceNow, ensuring accurate documentation of troubleshooting steps, resolution notes, and time tracking. * Escalate complex or unresolved issues to Level 3 support or specialist teams with full documentation. * Meet or exceed defined SLA targets for response and resolution times. IT Asset Management * Manage the full lifecycle of IT assets including procurement intake, configuration, deployment, tracking, and retirement. * Maintain accurate records in the IT Asset Management (ITAM) system for laptops, monitors, accessories, and peripherals. * Conduct periodic asset audits to verify inventory accuracy and flag discrepancies. * Prepare and configure new-hire equipment (laptop imaging, software provisioning, account setup) across macOS, Windows, and Linux environments. * Coordinate timely collection and secure disposal or reallocation of assets from departing employees. * Manage stock levels for consumables and accessories (cables, docking stations, keyboard/mouse sets) and raise replenishment requests as needed. Meeting Room Technology * Maintain and support AV and IT equipment in all meeting and collaboration rooms (display screens, video conferencing systems, room booking panels, speakerphones, HDMI/USB-C connections). * Conduct routine checks to ensure all meeting rooms are fully operational at the start of each business day. * Troubleshoot and resolve meeting room technology issues promptly to minimise disruption to scheduled meetings. * Coordinate with facilities and vendors for hardware repairs, warranty replacements, or upgrades. * Create and maintain user guides for meeting room equipment. Event & Town Hall IT Support * Partner with the events team and internal stakeholders to plan and deliver IT and AV support for company events including Town Halls, All-Hands meetings, off-sites, and external events. * Set up, test, and operate AV equipment including projectors, large-format displays, microphones, live-streaming platforms, and hybrid conferencing tools. * Serve as on-site IT support during events, ensuring real-time issue resolution with minimal disruption. * Conduct pre-event technical rehearsals and post-event teardown. * Document event setup configurations for repeatability and future reference. Knowledge Management & Continuous Improvement * Contribute to and maintain the IT knowledge base with accurate how-to guides, FAQs, and troubleshooting articles. * Identify recurring issues and propose root-cause fixes or user-education initiatives. * Support onboarding sessions to help new employees get comfortable with IT tools and processes. * Participate in team meetings, retrospectives, and process improvement initiatives.   What you'll need to thrive (Requirements) Education Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent practical experience Experience 2–4 years in an IT support or service desk role OS Proficiency macOS Tahoe, Windows 11, and Linux — administration and troubleshooting across all three platforms Applications Google Workspace, Microsoft 365, Active Directory / Azure AD, endpoint management tools (Intune, JAMF, or equivalent) Hardware Hands-on experience with laptop/desktop builds, peripherals, and AV equipment ITSM Tools Proficiency in ServiceNow (incident, request, and asset management) and Jira (task and project tracking) — both are essential Certifications CompTIA A+ or equivalent (preferred); ITIL Foundation v4 (preferred) Technical * Strong hardware and software troubleshooting methodology across macOS Tahoe, Windows 11, and Linux. * Proficient in ServiceNow for end-to-end ticket lifecycle management. * Working knowledge of Jira for task tracking and cross-team coordination. * Working knowledge of networking fundamentals (DNS, DHCP, VPN, Wi-Fi). * Familiarity with AV systems and video conferencing platforms (Zoom Rooms, Microsoft Teams Rooms, Google Meet). * Basic understanding of asset management principles and ITAM tools. Interpersonal & Professional * Clear and empathetic communication with both technical and non-technical stakeholders. * Ability to manage multiple concurrent tasks and prioritise effectively under pressure. * Customer-first mindset with a high standard for service quality. * Proactive ownership of issues through to resolution. * Comfortable working independently and as part of a collaborative team.   WORKING CONDITIONS * Office-based with occasional requirements to support off-site events. * May require early starts, late finishes, or weekend availability to support events and scheduled maintenance windows. * Physical activity involved: carrying and setting up IT equipment, mounting displays, cable management.   PERFORMANCE INDICATORS * SLA compliance rate (response and resolution targets) * Customer satisfaction (CSAT) scores * Asset inventory accuracy * First-contact resolution rate * Knowledge base article contributions * Event support delivery — zero critical failures   AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.   Our Total Rewards Philosophy  We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.   Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The IT Help Desk Analyst serves as a primary point of contact for end-users seeking technical assistance across software, applications, and hardware. In addition to day-to-day incident and request management, the role encompasses IT asset lifecycle support, meeting room technology maintenance, and end-to-end AV/IT setup for company events. The P2 level is expected to work with greater autonomy than an entry-level analyst, take ownership of moderately complex issues, and contribute to knowledge-base development and process improvement. Strong verbal and written communication skills, with Hluency in English, are essential for this role. A day in the life (Responsibilities): Help Desk Operations * Receive, log, triage, and resolve incidents and service requests submitted via Slack, Email, and ServiceNow. * Provide Level 1 and Level 2 support for operating systems (macOS Tahoe, Windows 11, Linux), productivity suites (Microsoft 365, Google Workspace), collaboration tools (Teams, Zoom, Slack), and business applications. * Diagnose and resolve hardware faults on desktops, laptops, monitors, printers, and peripherals. * Manage and update tickets throughout their lifecycle in ServiceNow, ensuring accurate documentation of troubleshooting steps, resolution notes, and time tracking. * Escalate complex or unresolved issues to Level 3 support or specialist teams with full documentation. * Meet or exceed defined SLA targets for response and resolution times. IT Asset Management * Manage the full lifecycle of IT assets including procurement intake, configuration, deployment, tracking, and retirement. * Maintain accurate records in the IT Asset Management (ITAM) system for laptops, monitors, accessories, and peripherals. * Conduct periodic asset audits to verify inventory accuracy and flag discrepancies. * Prepare and configure new-hire equipment (laptop imaging, software provisioning, account setup) across macOS, Windows, and Linux environments. * Coordinate timely collection and secure disposal or reallocation of assets from departing employees. * Manage stock levels for consumables and accessories (cables, docking stations, keyboard/mouse sets) and raise replenishment requests as needed. Meeting Room Technology * Maintain and support AV and IT equipment in all meeting and collaboration rooms (display screens, video conferencing systems, room booking panels, speakerphones, HDMI/USB-C connections). * Conduct routine checks to ensure all meeting rooms are fully operational at the start of each business day. * Troubleshoot and resolve meeting room technology issues promptly to minimise disruption to scheduled meetings. * Coordinate with facilities and vendors for hardware repairs, warranty replacements, or upgrades. * Create and maintain user guides for meeting room equipment. Event & Town Hall IT Support * Partner with the events team and internal stakeholders to plan and deliver IT and AV support for company events including Town Halls, All-Hands meetings, off-sites, and external events. * Set up, test, and operate AV equipment including projectors, large-format displays, microphones, live-streaming platforms, and hybrid conferencing tools. * Serve as on-site IT support during events, ensuring real-time issue resolution with minimal disruption. * Conduct pre-event technical rehearsals and post-event teardown. * Document event setup configurations for repeatability and future reference. Knowledge Management & Continuous Improvement * Contribute to and maintain the IT knowledge base with accurate how-to guides, FAQs, and troubleshooting articles. * Identify recurring issues and propose root-cause fixes or user-education initiatives. * Support onboarding sessions to help new employees get comfortable with IT tools and processes. * Participate in team meetings, retrospectives, and process improvement initiatives. What you'll need to thrive (Requirements) * Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent practical experience * 2–4 years in an IT support or service desk role * macOS Tahoe, Windows 11, and Linux — administration and troubleshooting across all three platforms * Google Workspace, Microsoft 365, Active Directory / Azure AD, endpoint management tools (Intune, JAMF, or equivalent) * Hands-on experience with laptop/desktop builds, peripherals, and AV equipment * Proficiency in ServiceNow (incident, request, and asset management) and Jira (task and project tracking) — both are essential * CompTIA A+ or equivalent (preferred); ITIL Foundation v4 (preferred) Technical * Robust hardware and software troubleshooting methodology across macOS Tahoe, Windows 11, and Linux. * Proficient in ServiceNow for end-to-end ticket lifecycle management. * Working knowledge of Jira for task tracking and cross-team coordination. * Working knowledge of networking fundamentals (DNS, DHCP, VPN, Wi-Fi). * Awareness with AV systems and video conferencing platforms (Zoom Rooms, Microsoft Teams Rooms, Google Meet). * Basic awareness of asset management principles and ITAM tools. Interpersonal & Professional * Clear and empathetic communication with both technical and non-technical stakeholders. * Ability to manage multiple concurrent tasks and prioritise effectively under pressure. * Customer-first mindset with a high standard for service quality. * Proactive ownership of issues through to resolution. * Comfortable working individually and as part of a collaborative team. WORKING CONDITIONS * This position requires working from the office four days a week (Monday through Thursday). Occasional participation in off-site events may also be required. * May require early starts, late finishes, or weekend availability to support events and scheduled maintenance windows. * Physical activity involved: carrying and setting up IT equipment, mounting displays, cable management. PERFORMANCE INDICATORS * SLA compliance rate (response and resolution targets) * Customer satisfaction (CSAT) scores * Asset inventory accuracy * First-contact resolution rate * Knowledge base article contributions * Event support delivery — zero critical failures AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

ZiBIT AB

The BMC Helix Solution Developer is responsible for building, configuring, and extending solutions on the BMC Helix platform. You will work closely with solution architects and product owners to implement workflows, integrations, service catalogs, automation, and custom components using Helix Innovation Suite, ITSM, DWP, and BWF. This role requires hands‑on development expertise and a strong understanding of Helix platform capabilities to deliver high‑quality, maintainable solutions that meet business requirements. Key Responsibilities Develop and configure solutions across BMC Helix ITSM, Digital Workplace, Business Workflows, and Innovation Suite. Build workflows, rules, expressions, and data models using Innovation Studio. Implement service catalogs, request experiences, and UI components in Digital Workplace. Develop case management processes and automation using BWF. Build and maintain API‑based integrations with enterprise systems. Implement orchestration workflows using TrueSight Orchestrator or similar automation tools. Support CMDB updates, service modeling, and data quality improvements. Collaborate with architects to ensure solutions follow design standards and governance principles. Troubleshoot issues, optimize performance, and ensure platform stability. Produce technical documentation for configurations, integrations, and customizations. Required Qualifications Hands‑on experience developing on BMC Helix ITSM / Remedy. Strong knowledge of BMC Helix Digital Workplace (catalogs, service design, UI configuration). Experience with BMC Helix Business Workflows (case types, tasks, rules, automation). Proficiency with Helix Innovation Suite (workflows, data models, expressions, UI components). Experience with API integrations (REST, webhooks, integration gateways). Experience with orchestration tools such as TrueSight Orchestrator. Understanding of CMDB structures, relationships, and service modeling. Ability to analyze requirements and implement scalable, maintainable solutions. Strong problem‑solving and communication skills. Fluent in English. Preferred Experience Experience working in enterprise or multinational environments. Knowledge of ITIL processes and modern ITSM practices. Experience supporting platform modernization or digital transformation initiatives. What We Offer Opportunity to work on innovative enterprise service management solutions. Collaborative environment with architects and engineering teams. Professional development and growth opportunities. Competitive compensation. Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know Our Team  The Customer Experience Group (CEG) Incident Management (IM) team at Agoda plays a critical role in ensuring operational continuity during unexpected events affecting our customers and partners. We manage the response to a wide range of technical and non-technical incidents including natural disasters, political unrest, global health emergencies, travel disruptions, and regulatory, pricing or product changes. Our team coordinates cross-functional stakeholders, develops response strategies, and implements mitigation measures to minimize impact on our customers, partners, and business operations. We are the central team with CEG that translates chaotic situations into organized, effective responses.    Role Overview  As a Senior Incident Management Specialist, you will lead Agoda's response to complex incidents that impact our customers, partners, and business operations. You will be responsible for rapidly assessing emerging situations, coordinating cross-functional teams, developing strategic response plans, and ensuring clear communication throughout the incident lifecycle with all involved parties. You will serve as the driver in CEG for incidents with technical and non-technical teams and business stakeholders, ensuring everyone understands impact, priorities, and resolution progress during these events.  This role requires exceptional leadership in ambiguous, high-pressure situations where you must make decisive judgments based on limited information and manage emotions of multiple individuals with competing priorities, often on very tight timelines. You will own end-to-end incident management from initial detection through resolution and post-incident analysis (lessons learned), ensuring we continuously improve our response capabilities.  Most critically, this role requires you to drive ownership and accountability for action items during and after incidents to prevent future recurrences. Your ability to translate insights into concrete improvements across teams will be essential for strengthening our operational resilience.  You must be able to host incident calls (war rooms) to coordinate stakeholders across different business functions, whilst maintaining laser focus on immediate mitigation while simultaneously driving longer-term solutions. As such, you must be comfortable and exceptional at influencing stakeholders. The ability to navigate organizational dynamics, gain commitment from teams without direct authority, and ensure participants remain engaged and accountable throughout the incident lifecycle is a must. You must be able to think critically and challenge conventional approaches, asking questions to identify further problems or connections.    Core Responsibilities  * Lead and coordinate Agoda's CEG response to incidents impacting customers, partners and/or CEG’s ability to maintain operational stability. This includes natural disasters, system outages, platform issues, political events, global health emergencies, or configuration issues (pricing, promotion, etc.) affecting our customers, partners, and internal operations.  * Rapidly assess incident severity/classification and impact scope, establish structured incident command, define clear stakeholder roles, and develop comprehensive response strategies that balance customer experience with business requirements.  * Host and facilitate effective war rooms during critical incidents, ensuring focused mitigation efforts while maintaining stakeholder engagement and driving consensus on complex decisions with limited information.  * Design and implement communication frameworks for different audience types (SLT, frontline, customers, partners) that provide appropriate transparency and actionable updates throughout the incident lifecycle.  * Conduct thorough root cause analysis sessions (lessons learned) that identify systemic vulnerabilities, transform incidents into organizational learning opportunities, and drive accountability for preventative actions across teams.  * Develop and maintain comprehensive incident documentation, including incident updates, reports, timelines, action trackers, and lessons learned that capture essential context, insights and future actions.  * Create and regularly update incident response playbooks, communication templates, and decision frameworks that enable swift, consistent responses to recurring incident types.  * Analyze incident patterns and trends using data visualization and analytical techniques to identify emerging risks, recurring issues, and opportunities for proactive intervention.  * Establish strategic relationships with key stakeholders across Agoda, Booking Holdings sister companies, and external partners to strengthen coordination capabilities during incidents.  * Challenge conventional thinking and apply creative problem-solving approaches that reveal innovative solutions to complex incident scenarios.  * Provide coaching and mentoring to stakeholders on effective incident response techniques, ensuring organizational capability development beyond the immediate team.    The candidate should meet the following requirements  * 5+ years of experience in incident management, crisis response, business continuity, or operations management, preferably in the travel, e-commerce, or technology sectors.  * Hands-on experience with Jira Service Management or similar ITSM tooling.  * Exceptional communication skills with an ability to craft clear, concise messaging tailored to different audience types, from technical teams to executive leadership in English.  * Strong facilitation abilities for leading structured discussions, war rooms, and post-incident reviews to drive measurable outcomes.  * Adaptability and resilience in high-pressure situations with the ability to maintain clear thinking and effective decision-making during prolonged incident response.  * Analytical mindset with capacity to identify patterns across incidents, recognize systemic issues, and translate insights into actionable improvement recommendations.  * SQL knowledge is a must have as this role requires significant data extraction, review and presentation to support data-driven decision making. Experience with data analysis and visualization techniques is essential.  * Excellent listening and negotiation skills, a critical thinker with attention to detail – are key components of the role.  * Ability to work both in a highly diversified team environment and autonomously, with a high degree of integrity and confidentiality.  * Knowledge of formal incident management methodologies (ITIL, NIMS, ICS) and business continuity frameworks.  * Demonstrate flexibility in working hours as required by the business, given the role may require working fixed and rotational shifts supporting a 24x7 model.    Not required but good to have  * Project management experience, demonstrating the ability to track multiple workstreams and dependencies.  * Experience creating and delivering training or simulation exercises to build organizational response capabilities.    Working Hours  As the team and operations continue to scale, the role will require the need to support a 24/7 operating model within a hybrid RTO model.     Location  We welcome applications from employees based in Cairo (Egypt) or Kuala Lumpur (Malaysia) supporting the core hours mentioned above. No relocation/visa support will be provided for this role.        PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.