Page 1 of 6
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Senior Corporate FP&A Manager, Workforce Planning & Total Rewards leads Roblox’s end-to-end headcount planning cycle, aligning top-down envelopes and bottoms-up requests across Finance, People, and business leaders. You’ll own how we translate budget dollars into concrete hiring plans, using various internal tools to manage the planning and execution cycles. You’ll partner closely with People Science & Analytics, PBPs, Compensation, and Talent Acquisition to ensure plans are data-driven, executable, and tied to company priorities. Ultimately, you’ll be the connective tissue between our long-range plan, annual budget, and the teams we staff to deliver it. The ideal candidate will be eager to develop and drive processes, has an eye for efficiency, and works well cross functionally. You Will: * Business Partnership: Develop and maintain business partnerships with People Business Partners, People Operations, Payroll, Compensation, Equity, Total Rewards, and Talent Acquisition. * Headcount Planning: Manage centralized headcount planning cycle including setting annual budget, running bottoms-up request collection, and driving Finance/People/Exec review through to budget release. Translate budget dollars into HC targets. * Planning and Forecasting: Own our centralized compensation & benefits budgets and forecasts which include: salaries & wages, contractor expense, fringe, tax, and SBC expense. Deliverables include annual, quarterly, and monthly FPA cycles consisting of regular variance analysis, re-forecasts, and operational updates. * Reporting: Establish and continuously improve headcount and workforce reporting (dashboards, monthly read-outs, and exec views) with cross-functional partners so leaders have clear, timely visibility into hiring progress, variances vs. plan, and trade-offs. * Long Range Planning: Partner with cross-functional teams and executive leadership to establish, influence, and maintain our strategic long-range planning (LRP) goals. * Systems & Automation: Use and improve internal tools to manage scenarios, capture bottoms-up requests, connect approved plans to position / req workflows across People organization. Work with our Roblox Operating System, People Science & Analytics and People Business Partner teams to provide the best solution for year-round workforce management across the company. * Drive continuous improvement of the workforce management process (e.g., zero-based HC templates, scenario planning, post-mortems on the annual plan cycle). You Have: * Bachelor’s degree in economics or quantitative field (math, science, finance/accounting) preferred or equivalent work experience * 8+ years of experience in FP&A, corporate finance or other strategic finance roles. Public company experience is a plus * Strong collaboration and partnership skills; experience managing G&A functions or other functional business partnerships a plus * Experience multiple projects and stakeholders in a cross-functional environment * Experience developing analytical frameworks to evaluate investment decisions and communicating financial and strategic concepts to senior leadership * Highly organized with strong attention to detail with a dedication to data integrity. * Experience developing / automating reports on financial and operational performance. Enthusiastic about the future of AI in Finance and interested in leveraging new tools to increase efficiency. * Proficient with Excel and slides * Extensive experience with Pigment or other relevant ERP solutions (e.g. Anaplan) a strong plus * Experience with large datasets, SQL, Tableau and other BI tools a strong plus For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $231,940—$276,250 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Global Mobility Lead, you will report to the Global Mobility Manager who oversees Roblox’s worldwide immigration and relocation programs. As a member of Global Mobility team, this role will serve as a Subject Matter Expert for employees, managers, and internal stakeholders on complex immigration cases, implications, and relocation logistics. This role will ensure a seamless, compliant, and positive experience for employees and their families throughout their global mobility journey. You Will: * Immigration Strategy & Compliance (Core Focus): Serve as Subject Matter expert on global immigration laws. Manage the full lifecycle of global work permit, visa, and residency applications, coordinating with external legal counsel. Conduct immigration assessments, determine eligibility, and identify risks. Ensure robust compliance, maintaining meticulous records and audit trails. Monitor regulatory changes and advise on impacts. * Vendor Management & Collaboration: Manage relationships with global mobility service providers (immigration firms, relocation companies, tax consultants). Collaborate and advise HR Business Partners, Legal, Finance, and Payroll to ensure streamlined processes. * Policy Interpretation & Consultation: Interpret and apply global mobility and immigration policies, providing advice on various scenarios. * Reporting & Analytics: Maintain accurate data in global mobility systems and HRIS. Generate reports and analyze mobility data to identify trends and measure program effectiveness. * Employee Experience: Provide exceptional customer service and empathetic support to builders and their families. * Program Development: Assist in developing and updating global mobility policies, procedures, and guidelines to ensure alignment with business objectives and regulatory compliance. Utilize AI / Automation to create efficiency in the programs. Assist in other HR-related projects and initiatives as assigned. You Have: * Education: Bachelor's degree in Human Resources or a related field. * Experience: 7-10 years of progressive global mobility experience, with a significant portion dedicated to managing complex corporate immigration programs across multiple countries. Experience with a multinational corporation or a global mobility/immigration consulting firm is highly desirable. * Technical Expertise: * In-depth, practical knowledge of global immigration laws, processes, and visa types (e.g., H-1B, L-1, EAD, Permanent Residency for US; Intra-company transfers, Skilled Worker Visas for other regions). * Strong understanding of global mobility principles, including compensation methodologies, tax equalization/protection, and international relocation logistics. * Proficiency in HRIS systems like Workday, and other systems like GreenHouse, Jira. * Soft Skills: * Exceptional communication skills (written and verbal), with the ability to clearly articulate complex legal and policy information to a diverse audience. * Strong analytical, problem-solving, and critical thinking abilities. * Excellent organizational skills, with the ability to manage a high volume of complex cases simultaneously under pressure. * Strong ability to build relationships and influence stakeholders at all levels. * Proactive, self-starter with a strong sense of ownership. Certifications (Preferred): Global Mobility Specialist (GMS) and/or Certified Relocation Professional (CRP) from Worldwide ERC®. For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $205,960—$240,600 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. About the Team The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive. Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it. At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters. Opportunity We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services. This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention. In this role, you will lead the teams responsible for: * People Help Desk / Tier 1 services * Tier 0 / self-service and knowledge foundations * Global People Relations Services, including case governance and specialist support for complex employee relations matters You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance. This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization. This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations. What you’ll do Lead Agoda’s People Services front door and employee support model * Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. * Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. * Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. * Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. Lead the People Services & Help Desk team * Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. * Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. * Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. * Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. Lead Global People Relations Services * Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. * Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. * Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. * Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. * Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. Own the operating interfaces across Tier 1, People Relations, and specialist teams * Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. * Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. * Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. * Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. Build Tier 0 / self-service and knowledge management foundations * Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. * Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. * Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. * Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. Enable digital, conversational, and AI-supported service delivery * Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. * Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. * Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. * Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. Drive operational excellence and continuous improvement * Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. * Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. * Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. * Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. Lead through insight, stakeholder partnership, and change * Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. * Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. * Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. * Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. What you’ll need to succeed * Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. * Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. * Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. * Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. * Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. * Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. * Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. * Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. * Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. * Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. * Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. * Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. It’s great if you also have * Experience in a global or regional HR shared services / People services environment. * Experience leading both broad employee support teams and specialist employee relations or case management teams. * Experience in knowledge management, service content strategy, and self-service adoption. * Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. * Experience improving employee experience through service redesign, process simplification, or digital product thinking. * Experience in a high-growth tech, internet, or digital business. * Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. Why this role matters This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence. As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally. #PeopleServices #HRSharedServices #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Bengaluru #India #Hyderabad #India #NewDelhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChiMinhCity #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS. DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. About the Team The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive. Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it. At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters. Opportunity We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services. This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention. In this role, you will lead the teams responsible for: * People Help Desk / Tier 1 services * Tier 0 / self-service and knowledge foundations * Global People Relations Services, including case governance and specialist support for complex employee relations matters You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance. This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization. This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations. What you’ll do Lead Agoda’s People Services front door and employee support model * Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. * Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. * Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. * Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. Lead the People Services & Help Desk team * Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. * Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. * Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. * Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. Lead Global People Relations Services * Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. * Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. * Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. * Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. * Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. Own the operating interfaces across Tier 1, People Relations, and specialist teams * Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. * Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. * Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. * Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. Build Tier 0 / self-service and knowledge management foundations * Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. * Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. * Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. * Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. Enable digital, conversational, and AI-supported service delivery * Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. * Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. * Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. * Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. Drive operational excellence and continuous improvement * Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. * Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. * Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. * Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. Lead through insight, stakeholder partnership, and change * Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. * Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. * Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. * Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. What you’ll need to succeed * Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. * Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. * Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. * Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. * Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. * Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. * Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. * Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. * Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. * Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. * Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. * Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. It’s great if you also have * Experience in a global or regional HR shared services / People services environment. * Experience leading both broad employee support teams and specialist employee relations or case management teams. * Experience in knowledge management, service content strategy, and self-service adoption. * Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. * Experience improving employee experience through service redesign, process simplification, or digital product thinking. * Experience in a high-growth tech, internet, or digital business. * Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. Why this role matters This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence. As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally. #PeopleServices #HRSharedServices #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Bengaluru #India #Hyderabad #India #NewDelhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChiMinhCity #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS. DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. About the Team The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive. Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it. At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters. Opportunity We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services. This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention. In this role, you will lead the teams responsible for: * People Help Desk / Tier 1 services * Tier 0 / self-service and knowledge foundations * Global People Relations Services, including case governance and specialist support for complex employee relations matters You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance. This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization. This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations. What you’ll do Lead Agoda’s People Services front door and employee support model * Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. * Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. * Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. * Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. Lead the People Services & Help Desk team * Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. * Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. * Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. * Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. Lead Global People Relations Services * Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. * Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. * Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. * Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. * Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. Own the operating interfaces across Tier 1, People Relations, and specialist teams * Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. * Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. * Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. * Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. Build Tier 0 / self-service and knowledge management foundations * Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. * Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. * Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. * Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. Enable digital, conversational, and AI-supported service delivery * Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. * Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. * Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. * Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. Drive operational excellence and continuous improvement * Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. * Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. * Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. * Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. Lead through insight, stakeholder partnership, and change * Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. * Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. * Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. * Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. What you’ll need to succeed * Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. * Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. * Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. * Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. * Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. * Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. * Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. * Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. * Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. * Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. * Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. * Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. It’s great if you also have * Experience in a global or regional HR shared services / People services environment. * Experience leading both broad employee support teams and specialist employee relations or case management teams. * Experience in knowledge management, service content strategy, and self-service adoption. * Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. * Experience improving employee experience through service redesign, process simplification, or digital product thinking. * Experience in a high-growth tech, internet, or digital business. * Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. Why this role matters This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence. As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally. #PeopleServices #HRSharedServices #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Bengaluru #India #Hyderabad #India #NewDelhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChiMinhCity #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS. DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
GAQ327R160 About the Role We're building a finance function that stays ahead of the curve — leveraging AI, automation, and modern tooling to operate at the pace Databricks demands. We are looking for a Payroll Accounting Manager to lead our payroll accounting team based in India. This is a foundational hire — you will help build the team, define the operating model, and set the standard for how payroll accounting operates at Databricks as we continue to scale This role blends team leadership with deep technical accounting expertise. As part of the Global Accounting organization, you will ensure the accurate and timely recording of all payroll-related financial data while partnering closely with PeopleOps, Payroll Operations, Global Accounting, and FP&A to ensure strict compliance with US GAAP, local tax regulations, and internal policies. The impact you will have: * Oversee the month-end, quarter-end, and year-end payroll accounting close processes, reviewing and approving complex journal entries, accruals, and balance sheet reconciliations. * Perform monthly payroll flux analysis, identifying and clearly articulating drivers behind significant period-over-period movements for leadership and cross-functional stakeholders. * Lead payroll accounting across our global entities, with particular focus on high-complexity jurisdictions, including Netherlands, Brazil, France, Germany, and India — ensuring accurate accounting treatment, local compliance, and timely close across each location. * Manage complex multi-currency ledger reconciliations, foreign exchange (FX) gain/loss adjustments, and intercompany cross-charges. * Provide technical accounting oversight for stock-based compensation and complex commission structures, ensuring accurate recording and compliance. * Own payroll accounting for equity compensation programs including RSUs, stock options, and ESPP, ensuring accurate recording, tax withholding treatment, and reconciliation between equity, payroll, and the intercompany general ledger. * Serve as the primary point of contact for internal and external payroll accounting audits. Champion compliance with internal controls (SOX), US GAAP, and multi-jurisdictional payroll tax regulations. * Partner with our legal team, external consultants, and banking partners to establish new subsidiaries. Collaborate with Corporate Tax and Technical Accounting to set up accounting processes for new global locations. * Partner with PeopleOps, AP and Procurement to proactively monitor and audit independent contractor relationships , ensuring accurate general ledger classification and mitigating "disguised employee" risks * Drive AI and automation adoption across payroll accounting, including AI-assisted reconciliation between payroll registers and the GL, automated variance detection, and leveraging the Databricks platform to streamline data flow across payroll, equity, and financial systems * Hire, train, mentor, and manage a team of payroll accountants, fostering a culture of continuous improvement and high performance. What we look for: * BA, BS Degree with a focus in Economics, Business Administration, Accounting, or Finance * 12+ years progressive accounting experience, with at least 5+ years specifically in payroll accounting and 2+ years in a supervisory/management role within a US multinational framework * Chartered Accountant (CA) or CPA equivalent certification is required. CPP is strongly preferred. * Equity compensation accounting experience required, including for RSUs, stock options, and ESPP — from payroll tax treatment to GL reconciliation. * Proven track record driving automation and AI adoption in payroll or accounting operations, with hands-on experience implementing tools that reduce manual work and improve accuracy. * Deep understanding of US GAAP, multi-jurisdiction tax laws, and SOX compliance. Experience with cloud-based systems (e.g., SAP, Workday, Payslip) is required * Proven experience partnering with local accounting teams to file statutory accounts and the flexibility to support remote teams across different geographic areas, including with US-based accounting teams About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
GAQ327R161 About the Role We're building a finance function that stays ahead of the curve — leveraging AI, automation, and modern tooling to operate at the pace Databricks demands. The Senior Payroll Accountant plays a critical role in executing the day-to-day and month-end accounting tasks associated with Databricks' global payroll. As part of the Global Accounting organization and reporting directly to the Payroll Accounting Manager based in India, you will tackle complex reconciliations, execute detailed variance analysis, and drive process improvements. The ideal candidate is a highly analytical self-starter with a keen eye for detail who thrives in a fast-paced, high-growth environment. The impact you will have: * Prepare and record comprehensive payroll journal entries, including salaries, bonuses, commissions, stock-based compensation, benefits, and multi-state/international taxes. * Prepare accurate monthly balance sheet reconciliations for assigned accounts, proactively identifying and resolving any variances or discrepancies within the close period. * Perform monthly payroll flux analysis, identifying and investigating drivers behind significant period-over-period movements. * Prepare payroll accounting for equity compensation programs such as RSUs, stock options, and ESPP, ensuring accurate recording, tax withholding treatment, and reconciliation between equity, payroll, and the general ledger. * Execute payroll accounting across global entities, with exposure to high-complexity jurisdictions, including Netherlands, Brazil, France, Germany, and India, ensuring accurate accounting treatment and local compliance. * Partner closely with the Payroll Operations team to research and resolve discrepancies between the payroll register and the general ledger. * Support annual local statutory audits, consolidated external audits, and internal SOX requests; help maintain a documented system of accounting policies and procedures (SOPs). * Partner with the Manager and cross-functional teams (Legal, External Advisors) to set up accounting processes and systems for new international subsidiaries and locations. * Lead testing and implementation of updates to cloud-based payroll and accounting systems; perform ad hoc financial analysis and drive process improvement projects to increase efficiency. * Support AI and automation initiatives across payroll accounting, including reconciliation tooling, variance detection, and process improvements that reduce manual work. What we look for: * BA, BS Degree with a focus in Economics, Business Administration, Accounting, or Finance * 6-8 years of general accounting experience, with a minimum of 4+ years dedicated specifically to payroll accounting * Chartered Accountant (CA) or CPA equivalent certification is strongly preferred. * Experience with equity compensation accounting (RSUs, stock options, ESPP) is a plus * Experience supporting annual statutory audits and the partnership skills necessary to collaborate effectively with local and remote teams across various time zones * Exposure to global payroll jurisdictions, particularly high-complexity countries such as Netherlands, Brazil, France, Germany, and India, is a plus * Hands-on experience with cloud-based accounting systems and a strong working knowledge of US GAAP * Hands-on experience or strong interest in driving automation and AI adoption in payroll or accounting operations * Proven experience partnering with local accounting teams to file statutory accounts and the flexibility to support remote teams across different geographic areas, including with US-based accounting teams About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
GAQ127R57 While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered. Databricks is looking for a Senior Manager, Payroll to own end-to-end payroll delivery for the United States and Canada. This is a hands-on leadership role — you will run the operations, lead the team, own the compliance, and be the subject matter expert the business turns to when it matters. You will sit within the Global Payroll function, reporting directly to the Senior Director, Head of Global Payroll, and will be an active member of the Payroll Leadership Team — contributing to global strategy, cross-regional alignment, and function-wide initiatives beyond your direct remit. You will manage a team of four to five payroll professionals and be accountable for accurate, timely, and compliant payroll for a fast-scaling workforce across multiple US states and Canadian provinces. This is not a coordinator role with a manager title. We need someone who has been in the engine room, knows what good looks like, and can build it here. The impact you will have: PAYROLL OPERATIONS * Own the full payroll cycle — semi-monthly and off-cycle runs — for all US and Canadian employees, ensuring accuracy, timeliness, and a clean audit trail on every run * Manage the payroll calendar, cut-off deadlines, and coordination with HR and Finance to ensure data integrity from hire to final pay * Serve as the primary escalation point for payroll discrepancies, employee queries, and operational issues — resolving with speed and precision * Drive continuous improvement across payroll processes, reducing manual effort and increasing controls without sacrificing responsiveness TECHNOLOGY & SYSTEMS * Work within Workday Payroll and Workday HCM as the primary payroll platform — managing pay runs, earnings and deduction codes, and audit reporting * Utilise ADP Smart Compliance for multi-state and provincial tax filing, remittance, and amendment management * Partner with HRIS and IT on system upgrades, open enrolment changes, and configuration changes requiring payroll impact assessment * Identify opportunities to reduce manual reconciliation and improve data accuracy across the payroll tech stack TAX COMPLIANCE — US & CANADA * Ensure full compliance with federal, state, and local payroll tax obligations across all US jurisdictions including multi-state nexus, SUI, SDI, and local levies * Manage Canadian payroll tax compliance across all provinces — CPP, EI, provincial income tax, and Quebec-specific requirements (QPP, QPIP) * Own year-end processes end to end — W-2, W-2c, T4, T4A, RL-1 — from reconciliation through employee distribution and agency filing * Manage tax registration, filing, amendment, and penalty response across all active jurisdictions * Stay ahead of legislative changes — federal and sub-national — and translate them into process and system updates before they become compliance gaps EQUITY & SUPPLEMENTAL COMPENSATION * Manage payroll processing and tax withholding for RSU vesting events, including coordination with Stock Administration on vest schedules, sell-to-cover mechanics, and supplemental withholding rates * Ensure correct treatment of ESPP, NQSOs, ISOs, and other equity instruments from a payroll tax perspective * Partner with Legal and Tax on equity income sourcing and IRS / CRA reporting obligations on equity-derived income * Reconcile equity payroll data to stock admin records each quarter with zero tolerance for mismatch TEAM LEADERSHIP * Lead, develop, and performance-manage a team of four to five payroll professionals — setting clear expectations, managing workload, and building capability * Create a team culture where accuracy is non-negotiable, deadlines are owned not managed around, and problems surface early * Build redundancy and cross-training so the function is never single-threaded on any critical process * Coach the team on technical depth — tax law, equity mechanics, compliance — so they grow into the next generation of payroll leaders CONTROLS, AUDIT & GOVERNANCE * Design and maintain SOX-compliant payroll controls, including segregation of duties, approval workflows, and exception reporting * Lead payroll's response to internal and external audits — preparing documentation, managing timelines, and closing findings without repeat * Maintain payroll policy documentation and desktop procedures, updated with every legislative or system change * Produce monthly payroll metrics and variance analysis for Finance and HR leadership What we look for: * 8+ years of hands-on US and Canada payroll experience, with at least 3 years in a leadership role managing a team * Deep working knowledge of US multi-state payroll tax — nexus determination, reciprocity agreements, SUI/SDI, supplemental withholding rates * Solid understanding of Canadian payroll compliance — CPP/QPP, EI/QPIP, provincial tax, T4/RL-1 year-end * Proven experience managing RSU and equity payroll — from vest event processing through W-2/T4 reconciliation * Strong command of payroll reconciliation, general ledger mapping, and accrual processes * Experience leading teams of four or more people — you know how to delegate, develop, and hold people accountable * CPP (Certified Payroll Professional) or equivalent certification preferred NICE TO HAVE * Experience with Workday Payroll and Workday HCM — working knowledge of the platform in a payroll operations context is a strong advantage * Hands-on experience with ADP Smart Compliance for multi-jurisdictional tax filing and agency management is a strong advantage * Experience supporting a high-growth technology company through rapid headcount scaling across new US states and Canadian provinces * Familiarity with Shareworks for stock plan administration and equity payroll integration is an added advantage * Experience with payroll and equity tax rules for mobile employee populations * Exposure to global payroll coordination and vendor management beyond North America Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipated utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here. Zone 1 Pay Range $189,300—$260,250 USD Zone 2 Pay Range $170,300—$234,200 USD Zone 3 Pay Range $160,900—$221,200 USD Zone 4 Pay Range $151,400—$208,250 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Overview: The Sales Compensation Manager (L6) leads complex compensation operations workstreams that drive reliability, scalability, and risk reduction across the sales compensation function. You will own end-to-end commission administration for a large payee portfolio, ensuring flawless execution across payroll submissions, SOX compliance, exception management, and stakeholder delivery, operating at the frontier of what AI and modern tooling make possible so that automation is embedded by default, not bolted on. Operating with a 6–12 month horizon, you’ll independently scope and solve moderately complex problems, influence Directors and Sr. Directors, and raise the bar for the team through mentorship, enablement, and operational discipline with strong automation. The impact you will have: * Own end-to-end sales compensation administration for a large payee portfolio with full accountability for accuracy, timeliness, SOX compliance, and high-quality execution across participant setup, plan distribution, calculation, payment readiness, and payroll submission. * Lead payroll submission for one or more GEOs with 100% accuracy, timeliness, and SOX compliance, including zero-pay confirmations, audit checkpoints, and evidence completeness across controls. * Proactively detect anomalies and apply conservative holds to prevent overpayment; operationalise Exception Committee items with traceable implementation and reduced exception cycle time, leveraging AI-powered anomaly detection and predictive payment risk scoring to identify issues before they reach payroll. * Validate data across source-of-truth systems (Xactly, SFDC, HRIS, Anaplan, etc.), investigate issues such as incorrect credits, quota misalignments, and payout exceptions, and deliver actionable recommendations to leadership, deploying agentic validation workflows and LLM-based solutions to reduce manual reconciliation and improve decision quality. * Lead large or moderately ambiguous projects independently, balancing multiple priorities, defining clear ownership across contributors, and creating repeatable inspection mechanisms (dashboards, check-ins, trackers) that consistently deliver outcomes on time. * Influence business partners across Sales Ops, Rev Ops, Payroll, HR, Legal, Accounting, Finance, etc. by framing decisions in terms of field experience, risk, and audit compliance, acting as the trusted first point of contact in escalation paths. * Own and advance the team’s automation roadmap, driving adoption of AI across commission operations workflows, including intelligent anomaly detection, AI-assisted exception triage, automated evidence generation, and agentic validation of data across source systems, identifying where AI creates real leverage and building repeatable operating rhythms, standardized SOPs, and audit-ready documentation that improve quality, speed, and consistency while reducing execution risk. * Enable the team through templates, playbooks, evidence packs, and exception trackers, mentoring analysts (including offshore resources) to raise execution quality beyond individual scope. What we look for: * 10+ years of end-to-end sales compensation administration and commissions system operations, spanning payroll submissions, SOX control operations, exception modelling/recalcs, and stakeholder deliverables. * Advanced proficiency with Xactly (administration, configuration, reporting, troubleshooting) and Excel/Google Workspace for complex modelling, analysis, and insight generation. * Strong data validation skills across source-of-truth systems (SFDC, HRIS, Anaplan, etc.) with demonstrated ability to detect anomalies, perform complex commission modelling, and translate findings into clear recommendations. * Demonstrated program management experience across payroll and compliance/exception workflows, able to set and run cadences, produce audit evidence packs, define escalation paths, and maintain continuous audit readiness. * Understanding of SaaS go-to-market compensation models, including quotas, OTI, accelerators, overlays, SPIFFs, MBOs, and how plan mechanics influence seller behaviour. * Ability to influence cross-functional partners (Sales Ops, Rev Ops, Payroll, HR, Legal, Accounting, Finance, etc.) by proposing trade-offs, framing risk, and driving shared outcomes without direct authority. * Proven ability to bring structure to ambiguity, scoping complex problems, balancing speed with rigour, and delivering consistent, control-minded execution with minimal oversight. * Comfort prompting and evaluating LLMs as part of daily work, with a practical point of view on where AI creates real leverage in compensation operations versus where human judgment remains essential. Experience deploying AI or automation solutions, whether through vendor tooling, custom workflows, or agentic systems, to measurably improve speed, accuracy, or coverage. Partners with internal AI tooling teams to identify and deploy solutions that reduce manual work and scale the function. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
GAQ327R188 Mission Databricks’ Finance team is looking for an experienced and proactive global stock plan administrator to assist with the development and scaling of a world-class equity program. The successful candidate will work with the Senior Manager of Stock Administration and be responsible for hands-on, end-to-end administration of Datbricks’s global equity plans on Shareworks Private Market solution (including but not limited to options, RSUs and warrants). The ideal candidate will have at least 6 years of private and public company experience and be exceptionally organized, responsible, detail-oriented, and resourceful. Responsibilities: * Administer the company’s equity plans for all employees globally. * Work closely with the internal tax and payroll team regarding global plan management, including tax withholding, compliance, and related matters. * Process and manage all stock transactions for the global workforce and tax payments associated with each transaction. * Provide a superior level of customer service to employees, management, and others. * Support employee understanding of equity awards, and company programs, and policies by providing live and recorded presentations to new and existing employees. * Assist the Stock Admin Manager in working with inside and outside counsel to monitor global compliance developments for our global stock plan. * Perform data entry and manage daily and cyclical stock administration processes for grants, stock option exercises, terminations, and leaves using Shareworks private company platform. * Understand and have working knowledge and experience in the application of accounting rules associated with stock-based compensation (ASC-718). * Prepare monthly reconciliations of option grants, exercises, RSU releases, grant cancellations, and outstanding share balances. * Assist the Stock Admin Manager with global reporting requirements to ensure compliance with each jurisdiction’s rules and regulations. * Prepare custom reports and reconciliations to assist in the review of equity and transaction data. * Assist in providing supporting documents for internal/external SOX auditors and respond accurately, thoroughly, and timely to requests for data. * Perform other duties and ad hoc requests as requested. * Maintain an effective partnership with internal Legal, Finance, Tax, Payroll, and PeopleOps. Qualifications * 6+ years of relevant experience in the administration of global equity plans (ideally for both private and publicly traded U.S. companies). Bachelor’s degree required, CEP Level III, or equivalent certification preferred/ minimum of CEP Level I required. * Strong working knowledge of stock plans and various equity award types. * General understanding of equity taxation. * An expert in the use of Shareworks and Excel (pivot tables, V-lookups). * Track record of effectively collaborating with cross-functional groups (e.g., Finance, Legal, Accounting, Payroll, HR). * Demonstrated experience working directly with Shareworks and other major third-party equity software systems and brokerage firms. * Workday experience. * Demonstrated analytical abilities and Excel skills. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
GAQ327R163 OVERVIEW: Databricks is seeking a Senior Manager, Finance Commercialization, PMO, and Operations. You will be responsible for driving organization, transformation, innovation and operational efficiency at scale, as well as managing key programs across global Finance teams within the Controllership organization and with our cross-functional stakeholders. You will interface with leadership to ensure transparency and visibility into our programs and projects. You will partner with teams across the Controllership, including Order to Revenue (Revenue Operations, Billing, Revenue Accounting, Revenue Assurance), Accounting, Payroll, Tax, Treasury, and Commissions, and collaborate with cross-functional teams such as IT, Engineering, Go-to-Market, FP&A, Pricing, Sales Operations, and our Internal Audit team. You will own planning processes, project intake and prioritization and drive key trade-off decisions on behalf of the Controllership. Your passion should be planning, leading, and executing global, cross-functional, enterprise-wide projects that impact the Finance organization. The ability to plan and execute effectively while collaborating across teams and locations will be key to success in this role. In this role, you will remove friction for the Finance team by developing organization-wide standards, leading programs, including communications, reporting, and metrics, optimizing processes, and driving technology improvements. THE IMPACT YOU WILL HAVE: * Project and Program Management: * Streamline and own planning, intake, and prioritization processes across the Controllership, ensuring alignment with the Company and Finance team’s goals and strategy * Lead and manage multiple complex, cross-functional programs, including working with stakeholders from IT, Engineering, Sales, and other Finance teams * Provide leadership and expertise in planning, organizing, and executing high-impact projects that drive operational excellence and process standardization across the Finance team * Cross-Functional Collaboration: Drive cross-functional collaboration across teams and locations to ensure the seamless execution of global initiatives * Work with our Engineering and IT teams to ensure timelines are met and risks are addressed * Accounting Process Optimization & Improvement: * Ensure efficiency in our Accounting processes and close procedures * Identify and implement automation opportunities across the Controllership to reduce manual work and streamline processes * Develop a Global Business Services strategy for global coverage and efficient growth * Communication, Reporting & Metrics: * Lead executive communications and reporting, ensuring transparency and alignment on project progress, risks, and outcomes * Run QBRs with leadership to ensure OKRs and metrics are on track to meet goals and established timelines WHAT WE LOOK FOR: * Bachelor’s degree in Business, Finance, Accounting, or related field * 8+ years of experience working in Accounting groups * 8+ years of experience leading cross-functional projects and programs with demonstrated success in process optimization and automation * Expertise in program management, executive communications, reporting, and metrics * Expertise in planning, OKRs, and QBRs * Experience in implementing and managing SOX controls on both the business process and IT sides * Experience in process improvement and optimization * Proficiency with JIRA, project management tools, and reporting systems * SaaS industry experience is a plus * CPA certification is a plus * SQL or Python experience is a plus * Expert-level presentation skills, including the ability to develop impactful presentations using Google Slides Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here. Zone 1 Pay Range $178,900—$245,950 USD Zone 2 Pay Range $161,000—$221,300 USD Zone 3 Pay Range $152,100—$209,100 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
GAQ327R263 While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered. We are seeking a strategic, operationally strong Director, Travel & Expense to lead and modernize our global travel, expense, and corporate spend ecosystem. This leader will drive a digital-first, highly scalable program that improves the employee experience while strengthening governance, compliance, and financial discipline across a fast-growing global organization. This role is ideal for a builder who can define future-state strategy while also leading hands-on execution, operational rigor, and measurable outcomes. The successful candidate will partner closely across Finance, Procurement, IT, HR, Security, and Operations to create a seamless and future-ready T&E model. The impact you will have: * Lead the transformation of the T&E program into a modern, automated, digital-first experience, including AI-enabled workflows, touchless expense processing, automated audit controls, and intelligent policy enforcement. * Create a frictionless employee experience across booking, expense submission, approvals, reimbursements, and support while simplifying processes and reducing manual work. * Build a scalable global T&E roadmap that balances agility, governance, employee experience, and operational efficiency, with clear KPIs, dashboards, and change management to support adoption. * Oversee global business travel operations across air, hotel, ground transportation, meetings, and traveler support, while shaping regional travel strategies for a distributed workforce. * Manage travel partners and supplier relationships to improve service levels, optimize spend, and support evolving business needs. * Partner with Security and HR to strengthen traveler safety, duty of care, and crisis response capabilities. * Lead enterprise expense reimbursement and corporate card programs with a focus on automation, compliance, scalability, and employee experience. * Implement intelligent expense capabilities such as auto-generated reports, AI auditing, receipt automation, and policy-driven workflows, while simplifying approvals and accelerating reimbursement cycles. * Partner closely with AP, Payroll, and Finance Operations to streamline end-to-end financial processes. * Own the T&E technology ecosystem, including platforms such as Emburse, Egencia, Ramp, Brex, AppZen, and corporate card integrations; partner with IT and Finance Systems on integrations, APIs, and analytics. * Ensure strong policy governance, financial controls, audit readiness, and compliance with global tax, regulatory, data privacy, and regional travel requirements. * Build and lead a high-performing global team, develop leadership bench strength, and influence cross-functional stakeholders in a complex, fast-moving environment. What we look for: * Bachelor’s degree in Finance, Business, Supply Chain, Hospitality, Information Systems, or a related field. * 10+ years of progressive leadership experience in Travel, Expense, Procurement, Finance Operations, Shared Services, or related functions. * Proven success leading T&E transformation, automation, or digital modernization initiatives in high-growth or fast-paced organizations. * Experience leading global or multinational T&E programs and managing regional operations and cross-border transformation efforts. * Strong operational leadership with the ability to translate strategy into scalable execution. * Deep expertise in T&E platforms, workflow automation, corporate card programs, and expense technologies. * Strong understanding of AI-enabled operations, process redesign, and scalable service delivery models. * Exceptional stakeholder management, communication, and change leadership skills, with the ability to lead through ambiguity and evolving business priorities. * Experience leading global or multinational T&E programs. * MBA, CPA, CTP, or related certification preferred. * Lean Six Sigma, automation, or digital transformation experience strongly preferred. Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipated utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here. Zone 1 Pay Range $209,500—$288,100 USD Zone 2 Pay Range $188,600—$259,250 USD Zone 3 Pay Range $178,100—$244,850 USD Zone 4 Pay Range $167,600—$230,450 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. About the Team The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive. Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it. At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters. Opportunity We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services. This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention. In this role, you will lead the teams responsible for: * People Help Desk / Tier 1 services * Tier 0 / self-service and knowledge foundations * Global People Relations Services, including case governance and specialist support for complex employee relations matters You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance. This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization. This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations. What you’ll do Lead Agoda’s People Services front door and employee support model * Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. * Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. * Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. * Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. Lead the People Services & Help Desk team * Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. * Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. * Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. * Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. Lead Global People Relations Services * Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. * Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. * Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. * Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. * Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. Own the operating interfaces across Tier 1, People Relations, and specialist teams * Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. * Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. * Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. * Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. Build Tier 0 / self-service and knowledge management foundations * Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. * Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. * Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. * Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. Enable digital, conversational, and AI-supported service delivery * Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. * Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. * Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. * Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. Drive operational excellence and continuous improvement * Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. * Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. * Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. * Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. Lead through insight, stakeholder partnership, and change * Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. * Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. * Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. * Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. What you’ll need to succeed * Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. * Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. * Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. * Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. * Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. * Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. * Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. * Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. * Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. * Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. * Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. * Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. It’s great if you also have * Experience in a global or regional HR shared services / People services environment. * Experience leading both broad employee support teams and specialist employee relations or case management teams. * Experience in knowledge management, service content strategy, and self-service adoption. * Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. * Experience improving employee experience through service redesign, process simplification, or digital product thinking. * Experience in a high-growth tech, internet, or digital business. * Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. Why this role matters This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence. As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally. #PeopleServices #HRSharedServices #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Bengaluru #India #Hyderabad #India #NewDelhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChiMinhCity #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS. DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
The Global Payroll team is seeking an experienced, self-motivated, and systems-savvy Senior Manager, EMEA Payroll to lead payroll operations across the EMEA region. This role will be responsible for ensuring accurate, timely, and compliant payroll delivery across multiple countries, while leading a regional payroll team, managing external vendor relationships, strengthening controls, and driving process standardization. The Senior Manager, EMEA Payroll will partner closely with People, Benefits, Equity, Finance, Accounting, HRIS, Legal, and external payroll providers to support a high-quality employee experience and scalable payroll operations. We are looking to speak to candidates who are based in Dublin or Cork for our hybrid working model. RESPONSIBILITIES: * Lead end-to-end payroll operations across multiple EMEA countries, including but not limited to Austria, Denmark, France, Germany, Ireland, Italy, the Netherlands, Spain, and Poland * Ensure accurate and timely monthly payroll processing, including base pay, variable compensation, equity compensation, statutory benefits, supplemental benefits, payroll taxes, deductions, and related payments * Manage, mentor, and develop a regional payroll team, including oversight of workload, performance, priorities, and development needs * Serve as the regional payroll subject matter expert and primary escalation point for payroll-related matters across EMEA * Manage relationships with external payroll vendors, HRIS partners, benefits providers, stock administration, Finance, Accounting, People teams, and other cross-functional stakeholders * Monitor vendor performance, service delivery, issue resolution, and escalation management to ensure payroll obligations are met * Ensure payroll processes are compliant with local payroll tax, employment tax, statutory reporting, withholding, benefits, and employment regulations in each country of operation * Maintain a strong understanding of in-region benefits legislation and the payroll implications of statutory and supplemental benefit programs * Ensure robust operating procedures, controls, reconciliations, approvals, and documentation are in place to support internal controls, audit requirements, and regulatory compliance * Partner with Finance and Accounting to support payroll accounting, accruals, journal entries, reconciliations, and resolution of payroll-related financial statement impacts * Support payroll projects, including process standardization, payroll transformation, vendor transitions, country implementations, system enhancements, and control improvements * Monitor, and report on payroll KPIs, metrics, service levels, operational risks, and process improvement opportunities * Drive continuous improvement across payroll operations with a focus on accuracy, compliance, scalability, employee experience, and operational efficiency * Support expansion into additional EMEA countries as the business grows MINIMUM QUALIFICATIONS * Significant experience managing end-to-end payroll operations across multiple EMEA countries * Strong international payroll knowledge, including payroll processing, payroll taxes, statutory reporting, benefits, timekeeping, accruals, equity compensation, and local payroll compliance requirements * Proven experience managing, mentoring, and developing direct reports * Experience managing external payroll vendors and cross-functional stakeholder relationships * Strong understanding of payroll controls, audit requirements, reconciliations, and internal control concepts * Ability to assess risk, identify control gaps, and implement practical, scalable solutions * Solid understanding of payroll accounting principles and the impact of payroll activity on financial statements * Experience using payroll KPIs, metrics, dashboards, or reporting to manage performance and drive improvement * Strong communication skills with the ability to partner effectively with internal teams, external advisors, vendors, and senior stakeholders * Highly analytical, accurate, detail-oriented, and able to manage competing priorities in a fast-paced environment * Comfortable working through ambiguity, changing priorities, and complex regional payroll matters * Strong customer-service mindset with a commitment to delivering a positive employee experience * Experience operating in a public company or SOX-controlled environment ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 2273470262
The EMEA HR Shared Services team comprises five members, including the team lead, and supports operations across 19 countries in the EMEA region. The team manages end-to-end employee lifecycle processes, covering activities across the hire-to-retire spectrum. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. WE ARE LOOKING FOR * Individual Contributor as part of the HR Shared Services team in India * You will play a vital role in processing the backend transactions related to the General Employee Queries, Benefits, Payroll, Compensation and other crucial departments, along with making sure that the relevant SLA’s are met * Learn and perform newly transitioned processes and over time gain subject matter expertise in the respective departments * Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs * Assist in building and maintaining the Standard Operating Procedures for Case Management * Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures * Actively partners in the Data Management tasks like Audits, Reporting, Data Entry/Update etc. KEY SKILLS & ABILITIES * Experience for 2-5 years in HR Operations / Shared Services in an HR Shared Services role for EMEA region * Has expertise in HR Operations with eye for detail and process adherence * Is a self-starter who is intrinsically motivated for their own performance to achieve desired results * Can function independently, with minimal mentorship and supervision * Open to work in a 24X7 role * Is agile and can function in an ambiguous environment, capable of taking charge when the situation needs it * Should be proficient with ticketing tools and should have been excellent in meeting HRSS performance parameters - case handling, etc. * Ability to get into detailing the process and have an eye for detail to suggest process improvements * Comfortable with working in a shift of 2PM-10PM ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. REQ ID: 1273423569
The Americas HR Shared Services team comprises four members, including the team lead, and supports operations across 19 countries in the Americas region. The team manages end-to-end employee lifecycle processes, covering activities across the hire-to-retire spectrum. Key responsibilities include payroll inputs, benefits enrollment and cancellations, reporting and reconciliations, administration of meal vouchers and transport reimbursements, handling tax-related files, and managing ad hoc documentation such as employment and visa letters. The team also supports background checks for interns, contractors, and new hires, along with onboarding, probation management, and offboarding processes. We are looking for a candidate with 3+ years of relevant experience in HR Shared Services, preferably with exposure to Americas operations, and a strong understanding of end-to-end HR processes. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. POSITION EXPECTATIONS WE ARE LOOKING FOR * Individual Contributor as part of the HR Shared Services team in India * You will play a vital role in processing the backend transactions related to the General Employee Queries, Benefits, Payroll, Compensation and other crucial departments, along with making sure that the relevant SLA’s are met * Learn and perform newly transitioned processes and over time gain subject matter expertise in the respective departments * Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs * Assist in building and maintaining the Standard Operating Procedures for Case Management * Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures * Actively partners in the Data Management tasks like Audits, Reporting, Data Entry/Update etc KEY SKILLS & ABILITIES Experience for 3+ years in HR Operations / Shared Services in an HR Shared Services role for Americas region * Has expertise in HR Operations with eye for detail and process adherence * Is a self-starter who is intrinsically motivated for their own performance to achieve desired results * Can function independently, with minimal mentorship and supervision * Open to work in a 24X7 role * Is agile and can function in an ambiguous environment, capable of taking charge when the situation needs it * Should be proficient with ticketing tools and should have been excellent in meeting HRSS performance parameters - case handling, etc * Ability to get into detailing the process and have an eye for detail to suggest process improvements * Comfortable with working in a shift of 6PM-2AM ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID - 2273469046
Då en av våra duktiga kollegor gått på föräldraledighet söker vi nu en vikarie som kan stötta oss under perioden. I rollen som Löneadministratör kommer du att arbeta, tillsammans med kollegor på din avdelning med att supportera hela lönefunktionen. Du kommer bland annat att ansvara över registreringar i olika system, skapa och hantera rapporter, hantering av reseräkningar, löneberäkningar och liknande löneadministrativa arbetsuppgifter. Om dig Vi söker efter en glad och serviceinriktad person till vårt team. Du måste kunna hantera stress och ändå vara trevlig och leverera på hög nivå. Du måste vara lojal och noggrann i ditt arbete för att minimera misstagen. Du måste hantera det svenska språket i skrift och tal. Kan du engelska och något annat språk så är det meriterande och även om du arbetat på en liknande arbetsplats och har erfarenhet ifrån Transportbranschen. Vi ser gärna att du har en utbildning med inriktning mot löneadministration och några års erfarenhet inom löne- och personaladministration inom transport- och logistikbranschen. Alternativ har arbetslivserfarenhet och/eller utbildning som bedöms likvärdig. Du bör även vara självgående i hantering av TransPA/AGDA, Office paket och Teams. Vidare ser vi även att du har erfarenhet från transportavtalet. Som person är du prestigelös, självständig och noggrann. Du är även serviceinriktad och besitter en pedagogisk förmåga i interaktion med kollegor, både arbetare och tjänstemän. Vi ser även att du är positiv, har god analytisk förmåga samt lätt för att organisera och planera ditt arbete. Viktigt för tjänsten är: • Utbildning inom löneadministration, alternativ en utbildning eller arbetslivserfarenhet som bedöms likvärdiga • Meriterande med 2 års erfarenhet inom löne- och personaladministration • Mycket goda kunskaper inom Officepaketet och teams • Kan obehindrat kommunicera på svenska och engelska i tal såväl i skrift. • Meriterande om du har arbetat i TransPA och Agda • Mycket meriterande om du kan andra språk såsom serbokroatiska, polska mm Vi kommer att lägga stor vikt vid personlig lämplighet. Arbetet bedrivs på vårt huvudkontor i Hjärnarp, främst kontorstid (8.00-17.00 eller 7:00-16:00 mån-fre). Vi erbjuder Dig: · Ett ansvarsfullt men fritt arbete med kompetenta kollegor · Arbete i ett tryggt företag i tillväxt · Vikariat/Tidsbegränsad anställning med slutdatum 2027-08-31. Observera att vi genomför bakgrunds kontroller samband med anställning samt slumpmässigt under anställning för att säkerställa en trygg och säker arbetsmiljö. Sök tjänsten omgående via vår hemsida eller till emelie.ekenberg@tnordbergh.se vi tillämpar löpande rekrytering och tjänsten kan komma att tillsättas före sista ansökningsdatum. Uppge "Löneadministratör" som ämnesraden i din ansökan. Frågor gällande rekryteringen och tjänsten, kontakta Emelie Ekenberg Löneansvarig på emelie.ekenberg@tnordbergh.se alternativt 0431-48 82 51 Frågor gällande rekryteringprocessen kontakta Gunnar Sekrathok HR ansvarig på gunnar.sekrathok@tnordbergh.se alternativt 0709-258701 Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.
PEOPLE OPERATIONS & PAYROLL ASSISTANT (WORKING STUDENT) JOIN THE TEAM BEHIND THE EMPLOYEE EXPERIENCE AT SUMUP 🚀 At SumUp, our People Operations & Payroll team makes sure every employee has a smooth experience throughout their journey with us — from their first day to their latest promotion, and everything in between. As SumUp has grown, so has our team in Spain: we've scaled from around 40 employees to more than 400 in just a few years, and we're looking for a curious and motivated Working Student to grow with us. If you're interested in HR, payroll, operations, or simply want to understand how people processes work in a fast-growing fintech, this is an opportunity to gain hands-on experience and make a real impact from day one. WHY THIS ROLE? 💡 You'll work alongside experienced People Operations and Payroll professionals, gain exposure to the full employee lifecycle, and develop practical skills that will set you up for a career in HR, Operations, Payroll, or People Analytics. You'll learn how a global fintech supports hundreds of employees, manages payroll operations, and continuously improves the employee experience. WHAT YOU'LL BE DOING 👩💻👨💻 📊 SUPPORT PAYROLL OPERATIONS * Help prepare and validate payroll data for monthly payroll cycles * Support communication with our external payroll provider * Help keep payroll records accurate and up to date * Spot discrepancies and help resolve them quickly 📄 SUPPORT THE EMPLOYEE JOURNEY * Prepare employment contracts and employee documentation * Support onboarding, contract changes, and offboarding activities * Assist with benefits administration and employee records 💬 HELP EMPLOYEES GET THE SUPPORT THEY NEED * Respond to employee questions via our ticketing system and email * Ensure requests are handled quickly and nothing falls through the cracks * Contribute to creating a great employee experience ⚙️ IMPROVE PROCESSES AND KEEP THINGS RUNNING SMOOTHLY * Maintain employee data across our HR systems * Update reports and trackers * Help improve processes and reduce manual work * Support the team with documentation and operational projects WHAT WE'RE LOOKING FOR 🔎 * You're currently enrolled in a Spanish university and studying HR, Business Administration, Economics, or a related field * You're fluent in Spanish and English * You enjoy being organised and paying attention to the details * You're comfortable working with data and spreadsheets (Excel skills are a big plus!) * You're curious, proactive, and eager to learn * You're comfortable handling confidential information responsibly * You enjoy helping others and working as part of a team BONUS POINTS IF YOU HAVE ✨ * Previous experience or studies related to HR, payroll, or people operations * An interest in payroll, HR systems, or process improvement * Experience using AI tools such as ChatGPT to work smarter and automate repetitive tasks WHAT YOU'LL GET 🌱 * Real ownership and meaningful responsibilities from day one * Exposure to HR and payroll operations in an international fintech * The opportunity to learn from experienced People professionals * A chance to build skills that will open doors across HR, Operations, and Business functions * The experience of supporting a team that's helping shape the employee experience for hundreds of people across Southern Europe If you're looking for an opportunity to learn, grow, and get behind the scenes of how a scaling tech company operates, we'd love to hear from you 💙 WHY SUMUP? 🌎 Work with a truly global, multicultural team from our Barcelona office. 🌈 Be part of a workplace that values diversity and inclusion, where every perspective is respected. ❤️ Access our Employee Assistance Programme for mental health guidance and support when you need it. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get To Know Our Team: The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family. The Opportunity: As a key member of our high-performing Global Payroll team based in Bangkok, you will play a vital role in shaping a world-class global payroll process that supports our employees across the globe. Reporting to the Payroll Manager, the Payroll Partner will oversee the timely and accurate processing of assigned international payroll transactions, ensuring strict compliance with local laws and regulations. In this Role, you'll get to: * Responsible for monthly payroll activities such as collating and validating inputs, outputs, and statutory payments for assigned countries. * Coordinate with external payroll vendors to ensure timely and accurate payments and filing of taxes, social security funds, provident funds, and other third-party payments to government authorities. * Manage payroll vendors by strictly adhering to the contract and SLA and ensuring compliance with local regulatory requirements. * Manage inquiries relating to payroll matters from internal and external stakeholders, and provide advice as required. * Participate and support ad-hoc projects relating to new process implementations or enhancements and perform user testing on systems. * Lead and support payroll migration and integration initiatives, including vendor transitions, system upgrades, and process harmonization with minimal disruption. * Collaborate with internal People teams and external partners to set up processes, procedures, and policies for new payroll systems or countries. * Support external and internal audits. * Own and drive process improvement initiatives for respective assigned countries. What you'll Need to Succeed: * Holds a Bachelor’s degree in any field. * At least 2 years of People Operations or end-to-end Payroll experience in an international fast-paced organization. * Experienced in managing APAC payroll. * Proven experience in payroll migration and integration projects, with a strong ability to manage complex transitions and ensure operational continuity. * Excellent communication skills, both written and verbal. Fluency in English is a must. * Strong analytical, articulation, and problem-solving skills, with great attention to detail. * Proven track record in process improvement and/or automation implementations. * Proficient in all MS products: Word, Excel, PowerPoint, etc. * Experience in Workday is preferred but not a must. * A team player who can operate effectively in a fast-paced and multicultural environment. * Resilience to work under tight deadlines and pressure. * High level of discretion, confidentiality, and ethics. PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS. DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team: The Global Service Delivery (GSD) team is responsible for Agoda’s office infrastructure and staff connectivity, providing the hardware, software, and system access that enable employees to work efficiently across our global offices. Operating across multiple countries, the team delivers reliable support to Agoda employees whether they are in the office, working remotely, or traveling. Within GSD, the People Technology (HR Tech) team manages the systems that power Agoda’s people operations. Our platforms, including Workday, support key HR processes such as employee lifecycle management, performance reviews, and organizational data, helping the company scale efficiently while improving employee experience. The Opportunity: Agoda is looking for a People Technology Functional Support Specialist to support and enhance our Workday environment following go-live implementation. This role is responsible for maintaining day-to-day system operations, troubleshooting issues, supporting business process improvements, managing configuration updates, and partnering with stakeholders across HR, Payroll, Finance, IT, and external vendors to ensure Workday continues to meet business needs. The ideal candidate has experience in post-production Workday support, understands how to translate business requirements into scalable solutions, and is comfortable balancing operational stability with continuous improvement. In This Role, You'll Get To : Production Support & Issue Resolution * Provide day-to-day support for the Workday platform in a post-go-live environment. * Investigate, troubleshoot, and resolve system issues, data discrepancies, security concerns, and process failures. * Monitor inbound tickets, production defects, integration errors, and end-user queries, ensuring timely resolution. * Triage issues and escalate to the appropriate internal teams or external partners when needed. * Support root cause analysis and recommend preventive solutions to reduce recurring issues. Configuration & System Maintenance * Maintain and update Workday configuration based on business needs, policy changes, and compliance requirements. * Support changes to organizations, business processes, notifications, reports, calculated fields, eligibility rules, security roles, and validations. * Participate in regular system maintenance activities, including Workday releases, feature adoption, regression testing, and documentation updates. * Ensure changes are designed and deployed in alignment with governance and change control processes. Business Process Optimization * Partner with stakeholders to identify opportunities to streamline and improve Workday-enabled processes. * Analyze current workflows and recommend enhancements to improve efficiency, user experience, compliance, and data quality. * Translate business requirements into functional designs and system changes. * Support continuous improvement initiatives following implementation stabilization. Stakeholder Partnership * Act as a key liaison between HR, Payroll, Finance, IT, and other business teams for Workday-related needs. * Gather and clarify requirements for enhancements, fixes, and process changes. * Communicate system capabilities, constraints, risks, and recommended solutions clearly to both technical and non-technical audiences. * Provide guidance to end users and stakeholders on Workday functionality and best practices. Testing & Release Management * Coordinate and execute unit testing, system integration testing, and user acceptance testing for new enhancements and fixes. * Support Workday semiannual release reviews, impact assessments, and feature evaluations. * Maintain test scripts and ensure critical business processes are validated before deployment. * Partner with teams to ensure smooth production deployment and post-release support. Reporting, Data, and Compliance * Assist in maintaining data integrity within Workday through audits, validations, and periodic review activities. * Support the development and maintenance of Workday reports, dashboards, and data extracts. * Ensure compliance with internal controls, audit requirements, and data governance standards. * Help monitor security access and support periodic access reviews as needed. Documentation & Knowledge Management * Maintain functional documentation, configuration logs, SOPs, and knowledge articles. * Document business processes, issue resolutions, and change impacts clearly and accurately. * Contribute to training materials and support user enablement where required. What You'll Need to Succeed: * Bachelor’s degree in Human Resources, Information Systems, Business Administration, Finance, IT, or a related field. * Experience supporting Workday in a post-go-live or production environment. * Hands-on experience with one or more Workday modules such as HCM, Compensation, Absence, Time Tracking, Recruiting, Talent, Benefits, Payroll, or Security. * Strong understanding of Workday business processes, configuration concepts, and tenant management in a support model. * Experience gathering requirements, troubleshooting issues, and supporting system enhancements. * Strong analytical and problem-solving skills. * Excellent communication and stakeholder management skills. It's Great If You Have: * Experience supporting in both functional and technical workstreams in Workday * Experience in Workday implementation, stabilization, or optimization projects. * Familiarity with EIBs, integrations, report writing, calculated fields, or security configuration. * Experience supporting Workday releases and regression testing. * Knowledge of HR, Payroll, or Finance operational processes. * Workday certification(s) in relevant functional areas. * Experience working in a global or multi-country environment. #telaviv #jerusalem #LI-SK1 #IT #ENG #4 #LI-PS4 #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #venice #florence #naples #turin #palermo #bologna #tokyo #osaka #kualalumpur #malta #amsterdam #oslo #manila #warsaw #krakow #doha #alrayyan #riyadh #jeddah #mecca #medina #singapore #seoul #barcelona #madrid #stockholm #zurich #taipei #tainan #taichung #kaohsiung #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #hcmc #hanoi #lodz #wroclaw #poznan #katowice #rio #salvador #newdelhi #bangalore #bandung #yokohama #nagoya #okinawa #fukuoka #jerusalem #IT #4 #LI-RS1 #newdelhi #Pune #Hyderabad #Bangalore #Mumbai #Bengaluru #Chennai #Kolkata #Lucknow #sanfrancisco #sanjose #losangeles #sandiego #oakland #denver #miami #orlando #atlanta #chicago #boston #detroit #newyork #portland #philadelphia #dallas #houston #austin #seattle #sydney #melbourne #perth #toronto #vancouver #montreal #shanghai #beijing #shenzhen #prague #Brno #Ostrava #cairo #alexandria #giza #estonia #paris #berlin #munich #hamburg #stuttgart #cologne #frankfurt #hongkong #budapest #jakarta #bali #dublin #telaviv #milan #rome #tokyo #osaka #kualalumpur #amsterdam #oslo #manila #warsaw #krakow #bucharest #moscow #saintpetersburg #capetown #johannesburg #seoul #barcelona #madrid #stockholm #zurich #taipei #bangkok #Phuket #istanbul #london #manchester #liverpool #edinburgh #kiev #hcmc #hanoi #wroclaw #poznan #katowice #rio #salvador #IT #4 #5 #LI-Hybrid PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS. DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
Page 1 of 6