Abilia

As a Product Support Specialist at Abilia, you’ll be a key support person for both customers and colleagues. You’ll work on the front lines of technical support and ensure that our users receive fast and effective assistance at both the first and second levels. This is a one-year temporary position to cover a leave of absence for one of our permanent employees. Your goal is to resolve issues efficiently, ensure positive customer experiences, and help make our products even better. You know what’s most urgent and prioritize accordingly, while documenting solutions so the entire team can improve together. We’re looking for someone who is proactive in their approach, takes initiative, identifies opportunities for improvement, and acts on them. RESPONSIBILITIES: * Provide technical support and troubleshooting for both hardware and software. * Perform simple repairs and troubleshooting on electronic products. * Deliver first-class service to both customers and internal contacts. * Handle support cases via phone, email, and on-site at the customer’s location. * Document and follow up on cases in our case management system. * Handle warranty and repair cases. * Collaborate with third-line support and the development department to resolve more complex issues. * Share knowledge with colleagues and build strong relationships with our customers. * Ensure high customer satisfaction (NPS) and deliver in accordance with agreed-upon service levels (SLA). QUALIFICATIONS: * Experience with technical support and customer service. * Practical and technical understanding, and the ability to perform simple repairs * A high degree of initiative, adaptability, and the ability to get things done. * Strong proficiency with operating systems such as Windows, iOS, and Android. * Class B driver’s license, as there will occasionally be a need to provide support and perform repairs on-site at the customer’s location. * Strong verbal and written communication skills in a Scandinavian language and English. * Proficiency in German is also desirable, but not required. WHO ARE YOU? You are a solution-oriented and organized person who enjoys helping others and communicates well with those around you, whether they are customers or colleagues. You take ownership of your tasks, work independently when needed, and collaborate well with others. When faced with challenges, you don’t give up until you find a solution—preferably in a smart and efficient way. You’re curious, take initiative, and enjoy sharing knowledge with those around you. WE OFFER: * An exciting position with the opportunity to make a real difference in people’s lives. * Diverse responsibilities with opportunities for personal and professional growth. * Comprehensive insurance benefits. * The opportunity to work for a company with a strong commitment to social responsibility and a positive work environment. Application deadline: October 4, 2026 Work location: Oslo For further information, please contact Capus: Advisor Agnes Fyrand-Bakke (48 12 18 05 / agnes.bakke@capus.no) or Advisor Fredrik Håve (95 84 31 75 / fredrik.haave@capus.no). To be considered for the position, you must submit your application via the “Apply Here” button. We look forward to hearing from you!

ABOUT THE ROLE Abilia is currently seeking a dedicated Product Advisor specializing in cognition. In this role, you will work with solutions that help increase safety, independence, and self-reliance for people with diverse needs. You will play a key role in following up with existing customers, building new relationships, and ensuring that Abilia’s solutions reach those who need them. The position is a one-year temporary assignment based at Abilia’s office in Oslo. RESPONSIBILITIES: * Follow up with existing customers, conduct training, and promote sales * Stay up to date in the field of cognition * Build and develop relationships with larger organizations, such as NAV * Ensure a solid understanding of the market, customers, and end users * Attend local and national meetings and conferences to meet potential customers and promote products * Stay up to date on market trends and developments, as well as innovations relevant to Abilia * Organize courses and webinars We are preferably looking for someone with experience in the assistive technology industry, who is flexible and able to travel for work. You communicate well, are passionate about helping our users, and are fluent in Norwegian and English, both written and spoken. The position requires a Class B driver’s license.

ABOUT US Abilia develops and offers innovative assistive devices that enhance safety, independence, and participation for people with special needs. Through smart technological solutions in areas such as communication, cognition, and emergency alerts, Abilia helps make everyday life easier and safer for both users and their loved ones. ABOUT THE ROLE As a Service Technician at Abilia, you’ll have a hands-on and varied technical role where you’ll work on troubleshooting, repairing, servicing, and installing the company’s products. The work is performed both at the office in Solna and on-site at Abilia’s customers’ locations. The role combines hands-on technical work with customer interaction and documentation. You’ll primarily work on scheduled installations, service calls, and repairs, and you’ll be responsible for ensuring that the work is carried out in a structured manner and in accordance with Abilia’s established procedures and processes. To thrive in this role, we believe you are someone who values order and structure and understands the importance of documenting your work. You work methodically, follow established procedures and processes, and take responsibility for ensuring your tasks are followed through from start to finish. IN THIS ROLE, YOU WILL, AMONG OTHER THINGS: * Provide technical support to customers and colleagues * Troubleshoot, repair, and service Abilia’s products * Perform installations, service calls, and repairs at customer sites * Perform simple technical tasks and assembly, such as battery replacements * Work with technical equipment such as tablets, alarm systems, and other electronic products Working hours: 8:00 a.m.–5:00 p.m., Monday–Friday Employment type: Full-time Start date: To be agreed upon Work location: Solna, with work on-site at client locations A background check will be conducted as part of the recruitment process. OUR QUALIFICATION REQUIREMENTS * Have an interest in technology and a good practical understanding * Be comfortable with computers, IT systems, and technical equipment * Be solution-oriented and willing to take initiative * Be able to plan, organize, and follow up on your work independently * Be meticulous and comfortable working according to established procedures and processes * Be service-oriented and enjoy customer contact * Have strong communication skills * Be able to communicate fluently in Swedish * Have a good command of English, both spoken and written * Hold a Class B driver’s license THE FOLLOWING ARE ALSO DESIRABLE * Experience in technical support or IT support * Experience as a service technician or in a similar hands-on technical role * Experience troubleshooting, servicing, and repairing technical equipment * Experience or knowledge in electronics * Experience with alarm systems or similar technical systems * Experience with on-site installation and service at customer locations You are welcome to apply without a resume, but in order for us to process your application, you will need to submit one later.