Mercell CTM AB

At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about. With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves. Together, let's shape the future and create real value for society, one innovative solution at a time. Your Mission As a Customer Success Manager your mission is to serve as a trusted advisor to Mercell's public sector Finnish customers, proactively guiding them to effectively use Mercell's solutions, driving product adoption, managing renewals, and ensuring long-term value creation and partnership sustainability. That means building genuine relationships and becoming a trusted partner your customers turn to; spotting the early signals of churn and acting before it happens; and uncovering the moments where customers are ready to grow, so you can open the door to new opportunities. Above all, you'll be the person who ensures every customer in your portfolio realizes the full potential of what Mercell can do for them helping them win more, work smarter, and see us as essential to their success. If you're energized by ownership, thrive on building lasting relationships, and love turning satisfied customers into genuine advocates, this is a role where you'll see the impact of your work directly in retention, in growth, and in the success of the customers you champion. We see the following qualities as important to thrive in this role: * Strong communication skills with the ability to build trust and engage effectively with customers and stakeholders at all levels. * Highly organized with a demonstrated ability to manage multiple customer accounts efficiently and prioritize tasks based on value and risk. * Analytical and solution-oriented mindset, able to identify risks, patterns, and opportunities quickly * Flexible and adaptable, comfortable working in a fast-paced environment with changing priorities Core Responsibilities   * Act as the main point of contact throughout the customer lifecycle from onboarding to renewal. * Drive product adoption, ensuring customers achieve their desired outcomes with Mercell solutions. * Proactively identify opportunities to enhance customer value, including risk mitigation and growth pathways. * Collaborate with Sales, Product, Support, and other teams to ensure seamless customer experience and continuous improvement. * Represent the Voice of the Customer internally, providing insights that influence product and service enhancements. * Build and maintain strong, long-term relationships with a portfolio of buy side Finnish customers. Required Qualifications * Strong experience (ideally 3+ years) in a Customer Success, Account Management, or similar customer-facing role within a SaaS environment. * Proven experience working specifically with public sector organizations, complex multi-stakeholder environments, or public procurement processes. * Comfortable using CRM and CS tools, HubSpot experience is a strong plus. * Full professional fluency (written and spoken) in Finnish and English. Preferred Qualifications  * Proven experience in executing scaled customer engagement and retention strategies.   Start date: As soon as possible Duration: Full time Workplace type: Remote or Hybrid Location: Helsinki, Finland Application Deadline: 29.10.2026. However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them    What we offer  As a fast growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance, health and insurance plans (may differ per country/office), pension plans, paid parental leave, social happenings and competitive salary packages. Please see https://career.mercell.com/pages/perks-benefits to get more insights on what to expect of perks, benefits and culture when joining Mercell. Has this sparked your interest? Then we can't wait to have you join our mission and looking forward to receiving your application! ---------------------------------------------------------------------------------------------------------------------------------- -Mercell is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences. -Mercell handles all personal data in line with GDPR and our Privacy Policy. -Mercell does not provide relocation support. We are seeking candidates who are already based in, or have existing work authorization for, the country where the role is located. -Mercell may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.

At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about. With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves. Together, let's shape the future and create real value for society, one innovative solution at a time. JOIN US We are growing our Buy Side, Customer Success Manager teams and looking for ambitious Customer Success Managers to join us in several markets. This is not a single open role, but a talent pool - an ongoing hiring pipeline which we will continuously review and match strong profiles with upcoming opportunities across our teams. Your Mission  As a Customer Success Manager, in the Buy Side team, you will be at the forefront of how Mercell partners with its public sector customers including universities, hospitals, municipalities, and other buyers. This role reflects the evolution of Customer Success at Mercell: moving closer to our customers, deeper into their reality, to being proactive on their needs and more focused on long-term value creation. You will be part of the Customer Success team and report to the Head of Customer Success. Beyond managing a portfolio of customers, you will act as a trusted advisor working proactively with customers to understand their procurement goals, guide them in using Mercell’s solutions effectively, and help them navigate complex public procurement challenges. Your focus will be on driving meaningful adoption, measurable outcomes, and strong, long-term partnerships that truly make a difference for our customers and society. This is a talent pool, and we will be reviewing applications on an ongoing basis if you’re passionate about customers, impact, and long-term partnerships, we’d love to hear from you. Core Responsibilities   * Build and maintain strong, long-term relationships with a portfolio of buy side customers.  * Act as the main point of contact throughout the customer lifecycle from onboarding to renewal.  * Drive product adoption, ensuring customers achieve their desired outcomes with Mercell solutions.  * Proactively identify opportunities to enhance customer value, including risk mitigation and growth pathways.  * Collaborate with Sales, Product, Support, and other teams to ensure seamless customer experience and continuous improvement.  * Represent the Voice of the Customer internally, providing insights that influence product and service enhancements.  Required Qualifications   * Strong experience (ideally 3+ years) in customer success, account management, or a similar client-facing role within a SaaS environment.  * Experience working with public sector customers.  * Strong interpersonal and communication skills, capable of engaging with stakeholders at all levels.  * Demonstrated ability to manage multiple customer accounts efficiently and prioritize based on value and risk.  * Analytical and data-driven mindset with the ability to assess customer health and provide actionable recommendations.  * Familiarity with CRM/CS tools (i.e. Hubspot). * Fluency (written and spoken) in English and at least in one of the following languages: Swedish, Norwegian, Danish, Dutch, German. Preferred Qualifications   * Experience working with public sector organizations, procurement processes, or complex multi-stakeholder environments.  * Experience in scaled customer engagement and retention strategies.  Locations: Sweden, Denmark, Norway, Germany, Netherlands Hybrid workplace (working onsite at the office and from home), balancing flexibility with collaboration.   What we offer As a fast growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance, health and insurance plans (may differ per country/office), pension plans, paid parental leave, social happenings and competitive salary packages. Please see https://career.mercell.com/posts/our-perks-benefits to get more insights on what to expect of perks, benefits and culture when joining Mercell. Has this sparked your interest? Apply now and join our team! This is a talent pool, there is no fixed application deadline — we will review applications continuously. By applying, your profile will be considered for upcoming opportunities that match your skills, experience, and interests. We will keep you updated accordingly throughout the process. ---------------------------------------------------------------------------------------------------------------------------------- -Mercell is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences. -Mercell handles all personal data in line with GDPR and our Privacy Policy. -Mercell does not provide relocation support. We are seeking candidates who are already based in, or have existing work authorization for, the country where the role is located. -Mercell may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.

At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about. With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves. Together, let's shape the future and create real value for society, one innovative solution at a time. Join Us We are growing our Supply-Side Sales teams and are looking for ambitious Sales Executives across several markets. This is not a single open role, but a talent pool - an ongoing hiring pipeline which we will continuously review and match strong profiles with upcoming opportunities across our teams. Your Mission  As a Sales Executive at Mercell, you will be at the forefront of growing our presence in the local market and shaping how organisations adopt smarter digital procurement. You’ll join a passionate, international team in a fast-growing SaaS environment, where technology, innovation, and purpose meet. In this role, you’ll work with a strong flow of inbound leads while also taking ownership of identifying and engaging new prospects. You’ll represent an AI-powered platform that helps organisations of all sizes simplify procurement, drive efficiency, and stay compliant — creating real value for both businesses and society. We’re looking for someone who thrives in a results based environment, embraces change, and is genuinely excited about SaaS, cloud technology, and modern software solutions. If you’re motivated by creating an impact, autonomy, and the opportunity to help shape the future of public procurement, this role is for you. Core Responsibilities   * Proactively identify, engage, and build relationships with key decision-makers across your market. * Own the entire sales journey from first contact and discovery to negotiation, closing, onboarding, and upselling. * Confidently demonstrate the value and impact of Mercell’s AI-powered SaaS platform to organisations of all sizes. * Maintain accurate and up-to-date CRM data in HubSpot, using insights to optimise pipeline and sales performance. * Stay ahead of developments in the local and European public procurement landscape to uncover new growth opportunities. Required Qualifications   * Strong experience (ideally 3-5 years) in digital sales, ideally within SaaS, software, cloud, or license-based solutions. * Strong application of Value or Solution selling methodologies. * Used to MEDDIC, MEDPIC, or BANT qualification frameworks. * Deep understanding of pipeline management. * High CRM data discipline. * Proven ability to consistently meet or exceed sales targets. * Strong communication and storytelling skills, with the ability to listen, adapt, and influence. * Excellent communication and presentation skills in English. * Native-level fluency in at least one of the following languages: Swedish, Norwegian, Danish, German or Dutch. Preferred Qualifications  * Experience in high-velocity or consultative sales environments. * Knowledge of public procurement or regulated markets is an advantage. * Hands-on experience with CRM systems, preferably HubSpot. * Comfortable working both independently and as part of an international, collaborative team. * Strong organisational skills with the ability to prioritise and manage time effectively in a dynamic setting. Workplace type: Hybrid, working onsite at the office (min. 3 days per week) and from home, balancing flexibility with collaboration Locations: Denmark, Norway, Sweden, Netherlands, Germany    What we offer  As a fast growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance, health and insurance plans (may differ per country/office), pension plans, paid parental leave, social happenings and competitive salary packages. Please see https://career.mercell.com/posts/our-perks-benefits to get more insights on what to expect of perks, benefits and culture when joining Mercell. Has this sparked your interest? Apply now and join our team! This is a talent pool, there is no fixed application deadline — we will review applications continuously. By applying, your profile will be considered for upcoming opportunities that match your skills, experience, and interests. We will keep you updated accordingly throughout the process. ---------------------------------------------------------------------------------------------------------------------------------- -Mercell is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences. -Mercell handles all personal data in line with GDPR and our Privacy Policy. -Mercell does not provide relocation support. We are seeking candidates who are already based in, or have existing work authorization for, the country where the role is located. -Mercell may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.