Director/Head of Data & AI (f/m/d)

Doctolib

TOGETHER, WE SHAPE THE FUTURE OF HEALTHCARE We are looking for you as a Senior Operational Excellence Specialist to support our Operational Excellence team in Berlin.   As Senior Operational Excellence Specialist, you take on a central role in the further development, scaling, and continuous optimization of our operational processes in Customer Operations at Doctolib Germany. With a clear focus on Customer Care, you identify and implement both tactical and strategic improvements together with Customer Care, always with the goal of sustainably increasing our service quality and customer satisfaction. You work closely with management as well as relevant interfaces, use data-driven analyses and KPIs as the basis for well-founded decisions, and ensure transparent, impactful reporting. YOUR RESPONSIBILITIES * Performance monitoring and management: You develop tactical and strategic KPIs and set up automated dashboards to measure and manage Customer Operations performance * Process improvement: You analyze existing processes, uncover weaknesses and inefficiencies, and implement sustainable process improvements, including tooling and automation * AI-driven process design: You rethink Customer Operations workflows and design them with AI. You identify tasks with high automation potential, conceive the interplay between humans and AI agents as one system, and step by step elevate processes to a higher level of automation and quality * Budget planning: You create budget, cost, and capacity planning for Customer Care, manage it based on data, and specifically identify efficiency potential to ensure consistently high service quality with optimal use of resources * Data-driven decision-making: You ensure that operational decisions are made on the basis of sound analyses and clearly defined KPIs. You foster a culture of Operational Excellence across the entire team while always keeping the customer experience in focus * Collaboration & communication: You work closely with all relevant stakeholders and departments to think through and implement process improvements end to end. You present findings and recommendations clearly and appropriately tailored to stakeholders and management, always with an eye on adding value for the Customer Care area YOUR PROFILE Are you convinced that you bring exactly what this position needs? Then we encourage you to apply. Even if you don't meet every single requirement, you might still be exactly the right future Doctoliber for this or other positions!   To become part of our team, you bring the following: * 5+ years of experience in strategy consulting, business performance management, Operational Excellence roles (Sales, Account Management, Operations, Logistics), or similar roles * A proven track record of using data analysis to support business decisions and improve performance, ideally with a strong connection to Customer Care or Customer Operations * Experience leading cross-functional project teams and managing and organizing multiple parallel projects and initiatives * Strong analytical skills and the ability to synthesize complex data into clear, actionable insights * You handle AI tools and agents with confidence, you equip agents with the right context, manage their use responsibly, and assess the quality of their output with sound judgment; ideally, you already have some experience redesigning processes with AI * Excellent communication and presentation skills, with the ability to influence and engage stakeholders at all levels We would also be particularly interested in: * Knowledge of statistics as well as data analysis tools, methods, and software (e.g., MetaBase, Google Sheets); SQL is a plus * Experience with CRM and/or Customer Success tools such as Salesforce; a Lean Six Sigma certificate is a plus * Business-fluent English (minimum C1) as well as solid German skills (minimum B1) required WHAT WE OFFER YOU * A Deutschlandticket sponsored by Doctolib if you work from the office or in a hybrid model * 28 days of vacation + 1 additional day for each full calendar year of employment (up to a maximum of 30 days) * The option to work from abroad for 10 days per year * Supplementary company health insurance with individual additional benefits (including teeth cleaning and more) * A company pension scheme (bAV) with a 40% employer contribution (15% during the probationary period) * Participation in Doctolib's long-term employee share program, DoctoGrowth * The Doctolib Parent Care Program, which includes extra parental leave (1 month) and more * Free mental health and coaching sessions through an external partner * In addition to healthy snacks and a regular breakfast buffet, we offer meal vouchers * A subsidized sports program with our partner Urban Sports Club * For caregivers and employees with disabilities, an offer including more flexible working hours, additional medical leave, and psychological support THE INTERVIEW PROCESS * Interview with your TA Partner * Introductory meeting with our Head of Operational Excellence * Peer interview * Case study with the Director of Operations * Final interview * At least two reference checks by phone JOB DETAILS * Permanent contract * Full-time * Berlin * Hybrid working model (3 days in the office per week) * Starting immediately We pursue the vision of improving everyone's health. This is also reflected in our recruiting. We evaluate applications solely on the basis of qualifications and motivation. We do not tolerate discrimination. The more diverse our team and ideas are, the more our product will be able to improve the health of our users. That's why we invite you to apply, regardless of gender, religion, age, sexual orientation, ethnicity, or disability. To ensure equal opportunity, you can omit information such as photos, age, etc. from your application. Please let us know what accommodations we can make to support you in the best possible way. We look forward to digitalizing healthcare together with you! All information provided will be processed by Doctolib for application management purposes. For details on data processing, please click here. If you have any questions or wish to exercise your rights, please contact hr.dataprivacy(at)doctolib.com. #LI-MZ1

Root Global

🌎 WHAT WE DO WE BUILD SOFTWARE TO ENABLE SUSTAINABLE AGRICULTURE SUPPLY CHAINS. ~31% of global GHG emissions originate from food-related activities. For the first time in history, climate performance has become an overall business performance indicator. Enterprises are mandated by regulatory bodies to disclose their climate performance, which leads to increasing pressure from investors, competitors, retailers, and consumers to prevent and reduce their CO2e emissions. Over the next 10 years, companies have set ambitious reduction targets that need to be met. Enterprise software and new business processes can help - to make processes in the day-to-day more efficient, connect farmers better to their partners and thus, enable action in supply chains. We raised >€10m in funding in the first 2 years of our existence, we launched our enterprise product, signed and onboarded some of the largest F&B players in Europe, and put together what we believe is the best-suited early stage tech team in Europe. Today Root is the #1 primary data collection platform for dairy in DACH. We are AI-enabled at the core and driving the AI transformation across the food and agri world. The next chapter is bigger.     🔭 WHAT YOU WILL WORK ON YOUR MISSION Build on top of Europe's #1 primary data collection platform and bring it to new heights - new markets, new commodities, ready for action. You will own our core product line end-to-end. Today it is the leading platform in Europe for collecting farm-level data at scale. Tomorrow it needs to be the foundation that powers the next decade of agricultural decarbonization. That means making the product ready for action, expanding into new commodities, and bringing it to new geographies across Europe. WHAT YOUR JOB WILL LOOK LIKE: * Own the product line end-to-end. From discovery to delivery to ongoing maintenance. You decide what gets built, when, and why. * Lead an engineering and design squad. Set the pace, manage tradeoffs, keep the team focused on what matters. Routines, rituals, prioritization - that is on you. * Prioritize across competing demands. Customer escalations, internal stakeholder asks, methodology updates, expansion bets. You will rarely have enough capacity for all of it. Make the calls that move the needle, communicate them clearly. * Go deep on methodology. Calculators, data sources, agricultural emission factors. The product is only as good as the science underneath. You will become one of the most knowledgeable people in Europe on how farm-level emissions get calculated. * Drive expansion into new markets and commodities. Run discovery in new geographies, pressure-test our offering with local customers, decide where we double down and where we pull back. * Make it action-ready. Data collection is the foundation. Reduction is where customer value compounds. Shape how our primary data product becomes the launchpad for everything we build on top of it. * Ship. We are still early stage. Time-to-customer-value beats perfection. Builder mentality is non-negotiable.   🦾 HOW WE SUPPORT YOU You will report directly to our Head of Product. Some of our angel investors that will actively mentor you: * Jan Philipp Thomsen (VP Product @Celonis) - scaling enterprise B2B SaaS * Vassili Samolis (Director Product @Doordash, ex-Instagram, ex-Pinterest) - product discovery at scale It is important to us to give you the best conditions for learning and career growth. This is why we have designed our cap table in a way that all our early employees get functional experts as mentors by your side. 🧺 WHAT YOU BRING ALONG You might be a good fit if you can demonstrate the following things: * 2-3 years of product management experience, ideally at an early-stage B2B SaaS company that shipped at a high pace. * Strong prioritization is your superpower. You can hold customer escalations, internal stakeholder asks, and long-term bets in your head at the same time, and decide what gets done first. You communicate those decisions clearly to engineers, designers, customers, and leadership alike. * Comfortable leading engineering and design. You know how to keep a squad moving, when to step in, when to step back. You can hold a productive conversation with both an engineer and a designer in the same hour. * Some technical understanding. You do not need to write production code, but you should be able to reason about systems, data models, and the tradeoffs that affect what is feasible. * Appetite to go deep. Agricultural emissions methodologies are not light reading. You should be the kind of person who gets curious, not bored, when the conversation turns to calculators and data sources. * Builder mentality. You enjoy shipping. You would rather have something live and imperfect than perfect and unshipped. * AI-fluent. Modern AI tools are part of your daily craft - for discovery synthesis, prototyping, writing, coding. You also have a point of view on how AI reshapes the products we build. * Bonus: a genuine interest in farmers, agriculture, or the food system. Not required, but it will make Monday mornings a lot more fun.   🤗 You don't feel like you fulfill all the criteria? We get it: confidence can sometimes hold us back from applying for a job. But guess what?! There is no such thing as a “perfect” candidate. The only thing you need to ensure along the recruiting process and beyond is that the problem that we are solving with Root is one you cannot wait to get out of bed for on Monday morning! 🎢 HIRING PROCESS Our ambition is to offer you an end-to-end experience that is fast and uncomplicated - we aim to keep the end-to-end process to 10 working days. We send you prep material for each step and maximise transparency at every step. Root Global is an equal opportunity employer, which means we do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Root Global

🌎 WHAT WE DO WE BUILD SOFTWARE TO ENABLE SUSTAINABLE AGRICULTURE SUPPLY CHAINS. ~31% of global GHG emissions originate from food-related activities. For the first time in history, climate performance has become an overall business performance indicator. Enterprises are mandated by regulatory bodies to disclose their climate performance, which leads to increasing pressure from investors, competitors, retailers, and consumers to prevent and reduce their CO2e emissions. Over the next 10 years, companies have set ambitious reduction targets that need to be met. Enterprise software and new business processes can help - to make processes in the day-to-day more efficient, connect farmers better to their partners and thus, enable action in supply chains. We raised >€10m in funding in the first 2 years of our existence, we launched our enterprise product, signed and onboarded some of the largest F&B players in Europe, and put together what we believe is the best-suited early stage tech team in Europe. Today Root is the #1 primary data collection platform for dairy in DACH. We are AI-enabled at the core and driving the AI transformation across the food and agri world. The next chapter is bigger.     🔭 WHAT YOU WILL WORK ON YOUR MISSION Build an innovative operating system for the dairy industry from 0 to 1, at the intersection of farmers and dairies. Dairy is Root's home market. We know it inside out - the players, the workflows, the technology gaps, the people. We see a category-defining opportunity to build a new product line that sits between farmers and dairy processors, and that has the potential to become the connecting piece of our portfolio. This is a genuinely greenfield role. You will not inherit a backlog. You will define what we build, why, and for whom - then prove it works with a handful of pilot customers before we scale. WHAT YOUR JOB WILL LOOK LIKE: * Run deep discovery. Spend weeks with farmers, farm technicians, milk procurement teams, and dairy executives on-site. Understand their jobs, KPIs, and frustrations from the inside. * Define new workflows together with our customers. Shape how dairy companies will work in the future. This product line is about setting a new standard, not digitising what already exists - while AI will be at the core of it. * Build hacky prototypes and run pilots. Show, do not tell. Get something tangible in front of 2-3 design partners within weeks. * Assess desirability, feasibility, and viability before we commit serious engineering investment. * Define the v1 spec with engineering and design once we have conviction. Set the team up for delivery. * Onboard the first paying customers and iterate fast. Own the loop. * Decide what we will NOT build. Scope discipline is critical with limited engineering capacity and a customer base that operates on a fixed annual cycle. You will work side by side with the Head of Product to make the bet, and own the product line end-to-end as it grows. Engineering and design support will scale with traction. WHAT SUCCESS LOOKS LIKE AT 6 MONTHS: * A first end-to-end prototype tested with real customers * 3 signed Letters of Intent from new customers * A concrete, evidence-backed set of build hypotheses for v1   🦾 HOW WE SUPPORT YOU You will report directly to our Head of Product. Some of our angel investors that will actively mentor you: * Mengting Bönsch (Founder & ex-CEO @Kitchenstories) - 0 to 1 product in food * Alexander Argyros (Founder @BlueLayer, ex-founder @Moonfare) - founder craft and early-stage discovery * Jan Philipp Thomsen (VP Product @Celonis) - scaling enterprise B2B SaaS * Vassili Samolis (Director Product @Doordash, ex-Instagram, ex-Pinterest) - product discovery at scale It is important to us to give you the best conditions for learning and career growth. This is why we have designed our cap table in a way that all our early employees get functional experts as mentors by your side. 🧺 WHAT YOU BRING ALONG Language requirement: Fluent in German and English. Non-negotiable - our customers and most farmers are German-speaking. Location: Berlin office, 5 days a week. YOU MIGHT BE A GOOD FIT IF: * You have 5-7 years of B2B SaaS product management experience, ideally including a stint at an early-stage startup before product-market fit. * You have built a product line or a major module from 0 to 1 - not just iterated on an existing one. You can talk us through what worked, what did not, and what you learned. * You love discovery. Customer interviews, field research, prototyping, and pilots are your favourite part of the job, not the part you outsource. * You love observing how others do their job. You take the parts that matter, design new workflows around them, and put prototypes in front of users to iterate - rather than running survey-driven roadmaps. * You are AI-fluent. Modern AI tools are part of your daily craft - for discovery synthesis, prototyping, writing, coding. You also have a point of view on how AI reshapes the products we build. * You have an interest or background in food, agriculture, or sustainability. Preferred, not required. We will teach you the domain.   🤗 You don't feel like you fulfill all the criteria? We get it: confidence can sometimes hold us back from applying for a job. But guess what?! There is no such thing as a “perfect” candidate. The only thing you need to ensure along the recruiting process and beyond is that the problem that we are solving with Root is one you cannot wait to get out of bed for on Monday morning! 🎢 HIRING PROCESS Our ambition is to offer you an end-to-end experience that is fast and uncomplicated - we aim to keep the end-to-end process to 10 working days. We send you prep material for each step and maximise transparency at every step. Root Global is an equal opportunity employer, which means we do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to creating an inclusive environment for all employees.