Head of Business Development - South Africa

ClearScore

Commercial Manager - ZA Marketplace We are looking for a commercially-minded and analytically sharp Commercial Manager to help grow our Loans marketplace and deepen our partnerships across South Africa’s leading banks and lenders. You’ll report into the Head of Commercial and play a pivotal role in shaping and executing the Loans vertical strategy, managing high-value partnerships, and owning the commercial performance of the vertical. You must be comfortable working cross-functionally with product, engineering, and marketing to drive forward initiatives that create value for both our nearly 7mn South African users and our lending partners. This is a high-impact, high-ownership role within a small but ambitious team - one that operates like a start-up but is backed by a global brand serving nearly 27 million users. If you're energised by the intersection of data, partnerships, strategy and fintech innovation, and want direct accountability for revenue growth and commercial performance, this role is for you. If you're looking for a structured role with a clear playbook and defined lanes, it isn't.   Key Responsibilities * Own the commercial performance of the Loans vertical, including revenue growth and partnership performance of your lending partners * Lead execution of the commercial strategy for the Loans vertical, with oversight from the Commercial Lead * Build and maintain deep relationships with our lending partners covering South Africa’s biggest banks and fintech lenders - understanding their goals and challenges to unlock long-term value * Negotiate commercial agreements with both new and existing partners, ensuring ClearScore captures appropriate value for the services we deliver * Use internal and external data to identify opportunities, track performance, and forecast impact * Lead initiatives to improve the user experience and partner outcomes of the Loans Marketplace, working closely with product, engineering and marketing * Prioritise commercial initiatives based on expected value to users, partners, and ClearScore revenue   Requirements Must-haves: * 5+ years of experience in one or more of the following: * Strategy consulting; or * Fintech, consumer finance, banking, or B2B tech platform environments * Demonstrated success in commercial or partner-facing roles - such as sales, account management, or business development, with direct ownership of revenue targets or commercial outcomes * Strong commercial negotiation skills and the ability to manage senior stakeholders * Strong proficiency using analysis, data platforms and Excel to extract insights, model outcomes, and support commercial decision-making * Proven ability to operate autonomously – self-assessing and directing priorities, driving key outcomes and managing a partner portfolio independently. * Strategic and entrepreneurial mindset with a passion for problem-solving and innovation   Nice-to-haves: * Experience in a high-growth or tech-driven environment * Exposure to product or platform-driven commercial models * Direct exposure to Fintech or traditional lending sectors is a plus   Why ClearScore? ClearScore is on a mission to make the world of personal finance clearer, calmer, and easier to understand. It starts with the free credit score and report but we're about to do so much more. We want to take the complex financial decisions that people make in their lives and make them easier. We hold one of the biggest FinTech user bases in the world of over 22 million users but run ourselves like little start-ups. You're encouraged to challenge the status quo and fight for the better. Since our launch in July 2015 in the UK we have expanded our product into South Africa in 2017, and Australia in 2020 and Canada in 2022. Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organization. We trust you to manage your own time, so we offer flexible work and no fixed desk hours. We don't micromanage and believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth. We also have a super-fast and friendly interview process, which is more like having a friendly discussion than being put under a microscope or pressure. We want to know the real you and if you'd be a great fit for us.    Benefits: * Holidays – 20 paid holidays (plus public holidays) and a “duvet day” on your birthday * Pension Fund contribution over and above salary * Private Medical Insurance * Eye Tests * Medial Aid Benefit - over and above salary * Continued investment into learning and development  * Flexible work hours and the ability to work from home * Flexible, generous, and personalised maternity and paternity plans * Monthly team events and office days out that we get to choose, and company events at the end of each quarter and retro * Employee Assistance Program * ClearScore Support Hub * Perkbox Equal Opportunities ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs. Our Hybrid Model   We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity. * Levels 1-5: Minimum 2 days per week in-office * Level 6 and above: Minimum 3 days per week in-office We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities. What This Means for You: * Flexibility to manage your work and life * Dedicated in-office days for team building and collaborative projects *  Office facilities (with plants!) designed for productive interactions * Clear expectations and support for maintaining our hybrid schedule We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work! Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.   Inclusion Policy We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice at https://www.clearscore.com/people-notice.

AnyVan

Got Drive? Join AnyVan as we make moving anything, anywhere miles better and build a career that moves just as fast. Back in 2009, our CEO Angus saw half-empty vans everywhere and knew there had to be a better way! That's how AnyVan began. He set out to create the world's most efficient logistics technology and help halve the number of wasted miles by filling those empty vans. Since then we've become the nation's favourite way to move, with over 150k five-star reviews and 5 million customers in the UK and Europe. Our team of 400 AnyVanners across London, Cape Town and Bogota is proving that moving doesn't have to cost the earth by helping save 8,520 tonnes of Carbon each year. Our TP Operations Executives play a vital role in supporting and managing our Transport Partners (TPs), the driving force on the supply side of our business. They act as a crucial link between AnyVan and our TP network, ensuring we attract, onboard, and retain high-performing partners who deliver exceptional service to our customers. What you’ll be doing: Recruitment and onboarding * Source and recruit new TPs in the French market. Get them set up on our portal and app so they know exactly how to bid on and complete jobs. * Deliver training and support to help them succeed and meet AnyVan’s quality standards. Support & Build Relationships * Be the friendly, reliable point of contact for our TPs – helping with questions about accounts, jobs, or how to use the platform. * Keep up-to-date lists of who’s available, where they’re based, and what jobs they can cover. * Build trust with both TPs and customers by solving problems quickly and keeping everyone informed. Keep Things Running Smoothly * Assign jobs to the right TPs, negotiating rates so everyone’s happy. * Manage quotes and make proactive calls to secure the best deals for both TPs and AnyVan. * Keep an eye on TP performance – stepping in if there are issues like low feedback scores or compliance concerns. * Tackle compliance and service quality issues head-on to reduce cancellations and keep standards high. * Make sure all regular TP account management tasks are ticked off on time. Be There for Customers * On the day of service, you’ll often be the first point of contact for our customers, answering questions, troubleshooting, and making sure they feel supported. * Work with both customers and TPs to make sure deadlines are met and any hiccups are quickly sorted out. * Keep customer records accurate and up to date. * Team up with other departments to make sure customers always get the best experience. General Admin * Handle things like checking proof of delivery, invoicing, pricing updates, and charge management. What you'll need to succeed: * A proven track record of achieving and exceeding goals in a fast-paced customer service or telesales role. * Strong communication and rapport-building skills, especially over the phone. * Excellent active listening skills and the ability to resolve issues effectively. * Resilience, positivity, and a proactive approach. * Exceptional organisation and attention to detail. * A strong bias for action, able to get things done quickly and effectively. * Resilience, drive, and a positive, can-do attitude. * A bias for action, with the ability to deliver results quickly and effectively. * Fluent in French and English – You’ll be working with French-speaking customers, but as English is our common business language, you’ll need to communicate fluently in both. * Location & Hours – Based in our Cape Town working flexible shift patterns in line with our French operating hours which will include working some weekends (Saturday's and Sunday's) What We Offer: 💰 Competitive Salary + commission 🌴 Generous Time Off - 20 days annual leave 💪 Health & Wellbeing - ZAR1000 pr month towards cover with Momentum/Discovery 📈 Future Ready - 5% you, 5% us 🚲 Easy Travel - Free parking or transport home after 7pm ☕ Daily Perks - In-house barista coffee, free breakfast every day 🎉 Culture & Community - Weekly drinks, fun socials, and rewards that take you places (literally - last winners hit the Alps) 🚀 Career Growth - Join a disruptive technology leader and fast forward your career move   Our company values are: * Have fun, get it done * Progress over perfection * One team thinking big YOU CAN FIND OUT MORE ABOUT OUR CULTURE HERE: https://www.anyvan.com/careers DE&I We are committed to building an inclusive and diverse workplace where every voice is heard, every perspective is valued, and every individual has the opportunity to thrive. We welcome applicants from all backgrounds to be part of our mission and contribute to our vibrant culture.

AnyVan

Got Drive? Join AnyVan as we make moving anything, anywhere miles better and build a career that moves just as fast. Back in 2009, our CEO Angus saw half-empty vans everywhere and knew there had to be a better way! That's how AnyVan began. He set out to create the world's most efficient logistics technology and help halve the number of wasted miles by filling those empty vans. Since then we've become the nation's favourite way to move, with over 150k five-star reviews and 5 million customers in the UK and Europe. Our team of 400 AnyVanners across London, Cape Town and Bogota is proving that moving doesn't have to cost the earth by helping save 8,520 tonnes of Carbon each year. Our French operations are growing fast and we need someone to run it. This is a genuinely end-to-end leadership role. From the moment a customer books, you’re accountable for delivering a great experience, keeping our transport-partner network strong and reliable, and running the operation profitably all the way through to a completed move. You’ll be the single owner of how France performs day to day, leading a multi-site, French-speaking teams based in Cape Town and Senegal. It’s hands-on, commercial and high-impact: the decisions you make are felt directly by customers, by our transport partners, and on the bottom line. It's one of our fastest-growing markets and we’re investing to scale it. That’s where you come in. What you'll do: Lead the French customer operations * You’ll run a French-speaking customer service team across phone, WhatsApp, live chat and email, making sure customers can reach us quickly and leave happy. * You’ll own the end-to-end experience: resolving complaints, handling damage claims and refunds quickly and fairly, and keeping our reputation strong on Google and Trustpilot. * You’ll also lead the team through process improvements as the market grows, and keep a tight grip on refund and damage-claim risk. Match every job to the right partner, profitably * Our service depends on connecting each booked move to the right transport partner at the right price. * You’ll own this for France: maximising the share of jobs covered smoothly and cost-effectively, minimising last-minute gaps and drop-outs, and working with our routing, optimisation and pricing teams to combine jobs into shared routes and fill return trips. * Margin matters here as much as service quality. Build and lead the transport-partner network * You’ll grow and manage the supply base that keeps France running. * That means recruiting and onboarding new transport partners, keeping existing partners engaged, well-supported and performing, and acting decisively when standards slip. * A strong, reliable network is the backbone of what we do. Lead and grow your team * You’ll be based in the office and on the floor with your team in Cape Town and just as effectively, you'll be leading the team in our Senegal office remotely. Visible, engaged and setting the standard every day. * You’ll also roll up your sleeves: jumping on calls when needed, unblocking issues in real time, and building a culture where people take real ownership of the customer experience. * You’ll recruit, coach and develop a multi-site team across Cape Town and Senegal, setting clear goals, holding a high bar and delivering a team of high performers What you’ll be measured on You’ll own a clear, commercial scorecard. The headline measures are: * Customer satisfaction (NPS) and how quickly we respond across all channels * Cost to serve and operating margin for France * Transport-partner network coverage and reliability, active partners, new partners onboarded, and the rate of last-minute drop-outs * Speed and fairness of complaints, damage claims and refunds * Team engagement, retention and productivity What success looks like * Within six to twelve months, France runs predictably and profitably. * Customers reach us quickly and rate us highly. * Complaints, claims and refunds are handled fast and fairly. Jobs are matched to reliable partners at a healthy margin with few last-minute failures. * The transport-partner network is growing and performing. And your team is engaged and consistently hitting its numbers. What you'll bring: * Experience in the French consumer market, ideally in e-commerce, contact centres, transportation or logistics services * Experience in a scale up launching new products and services * Must be fluent in French and English with extensive experience working with customers in France versus french speaking countries. * Proven operations leadership in a high-volume, customer-facing environment, marketplace, logistics, contact centre, e-commerce or similar * A strong people leader you’ve built and led teams before, including managing people remotely and across multiple sites and can give concrete examples of building high performing teams * Commercial and data-driven, you make decisions from the numbers and care about margin as much as service quality * A hands-on operator, you build process, culture and performance from the front, and you’re comfortable owning the whole picture * You're constantly learning and don't just use AI to check your emails every day. You have concrete examples of where you have worked with AI to drive real operational efficiencies to keep ahead of the game * Currently living and working in Cape Town and happy to be office based and work within our European operating hours Bonus points if you have: * Background in removals, transportation, last-mile delivery or a marketplace / supplier model * Experience managing a supplier, driver or partner network What We Offer: 💰 Highly competitive package 🌴 Generous Time Off - 20 days annual leave 💪 Health & Wellbeing - ZAR1000 pr month towards cover with Momentum/Discovery 📈 Future Ready - Pension 5% you, 5% us 🚲 Easy Travel - Free parking or transport home after 7pm ☕ Daily Perks - In-house barista coffee, free breakfast every day 🎉 Culture & Community - Weekly drinks, fun socials, and rewards that take you places (literally - last winners hit the Alps) 🚀 Career Growth - Join a disruptive technology leader and fast forward your career move   Our company values are: * Have fun, get it done * Progress over perfection * One team thinking big YOU CAN FIND OUT MORE ABOUT OUR CULTURE HERE: https://www.anyvan.com/careers DE&I We are committed to building an inclusive and diverse workplace where every voice is heard, every perspective is valued, and every individual has the opportunity to thrive. We welcome applicants from all backgrounds to be part of our mission and contribute to our vibrant culture.