Om tjänsten
At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved.
Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the
future. That's what we're all about.
With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can
thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what
they do and supported to be themselves.
Together, let's shape the future and create real value for society, one innovative solution at a time.
Your Mission
As a Customer Success Manager your mission is to serve as a trusted advisor to Mercell's public sector Finnish customers,
proactively guiding them to effectively use Mercell's solutions, driving product adoption, managing renewals, and ensuring
long-term value creation and partnership sustainability.
That means building genuine relationships and becoming a trusted partner your customers turn to; spotting the early signals of
churn and acting before it happens; and uncovering the moments where customers are ready to grow, so you can open the door to new
opportunities. Above all, you'll be the person who ensures every customer in your portfolio realizes the full potential of what
Mercell can do for them helping them win more, work smarter, and see us as essential to their success.
If you're energized by ownership, thrive on building lasting relationships, and love turning satisfied customers into genuine
advocates, this is a role where you'll see the impact of your work directly in retention, in growth, and in the success of the
customers you champion.
We see the following qualities as important to thrive in this role:
- Strong communication skills with the ability to build trust and engage effectively with customers and stakeholders at all
levels.
- Highly organized with a demonstrated ability to manage multiple customer accounts efficiently and prioritize tasks based on
value and risk.
Core Responsibilities
Required Qualifications
- Strong experience (ideally 3+ years) in a Customer Success, Account Management, or similar customer-facing role within a SaaS
environment.
- Proven experience working specifically with public sector organizations, complex multi-stakeholder environments, or public
procurement processes.
Preferred Qualifications
Start date: As soon as possible
Duration: Full time
Workplace type: Remote or Hybrid
Location: Helsinki, Finland
Application Deadline: 29.10.2026. However, do not wait to submit your application - we will read applications and talk to
potential candidates as we receive them
What we offer
As a fast growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to
support work-life balance, health and insurance plans (may differ per country/office), pension plans, paid parental leave, social
happenings and competitive salary packages. Please see https://career.mercell.com/pages/perks-benefits to get more insights on
what to expect of perks, benefits and culture when joining Mercell.
Has this sparked your interest?
Then we can't wait to have you join our mission and looking forward to receiving your application!
- Mercell does not provide relocation support. We are seeking candidates who are already based in, or have existing work
authorization for, the country where the role is located.
- Mercell may carry out background checks on applicants to verify information that appears on CVs and other documentation. This
background check is carried out by an external party and is not carried out without the consent of the applicant. Current
applicants will receive further information about this.