Engagement Manager

Are you a delivery leader who knows how to guide enterprise customers through complex set-ups without over-engineering the

journey? Do you care deeply about building scalable, repeatable SaaS delivery rather than one-off custom projects?

At Performativ, we’re building the infrastructure layer for modern wealth management. As our Engagement Manager, you’ll lead the

enterprise rollout of our SaaS platform helping customers onboard successfully through structured delivery, clear communication,

and lightweight technical engagement.

This is not a professional services consulting role. You won’t be buried in endless customer-specific code or heavy

customizations. Instead, you’ll work cross-functionally to help customers adopt our product the right way: cleanly, securely, and

in line with platform best practices so they can scale on top of us, not around us.

• Own enterprise set-up programs end to end (kick-off through go-live and hyper-care) against an agreed plan and scope (Statement

of Work).

• Enable customers to integrate Performativ via standard platform patterns (APIs, SSO, configuration) without custom buildouts,

working with product and engineering to flag gaps early and advocate for scalable paths.

• Own plan, scope, and change control, keeping scope tied to contract and change visible and decided rather than quietly

absorbed, and support the Technical Program Lead on requirements, design documents, and acceptance-criteria sign-off.

• Run customer communication, cadence, and governance with reporting that keeps meetings short, and manage risk, dependency, and

issue tracking (including customer-side).

• Lead a clean handover to Customer Success at go-live or hyper-care exit, including train-the-trainer sessions and supporting

materials.

• Represent the program in internal capacity and exception reviews, bringing requests the plan cannot absorb back as options

rather than committing on the spot.

• Build repeatable playbooks, documentation, and artefacts that make the next program faster. You will be measured on this, not

only on your own delivery.

You will run multiple programs at once, in a delivery pod alongside the Technical Program Lead, Integration Engineers, Data

Migration Specialists, and Product Engineers. None report to you. Rather you get things done through clarity and relationships,

not authority. You will report to the COO. This is an in-office role based at our Copenhagen office.

• 7+ years in program or engagement management, consulting, product management, or another delivery-facing role, with a track

record of leading complex, multi-stakeholder implementations end to end.

• Any industry background welcome. Experience with enterprise customers (banks, asset managers, regulated industries), balancing

urgency against long-term maintainability highly advantageous.

• Broad technical literacy across enterprise SaaS delivery: API-based integrations, SSO and security configuration, and data

migration and mapping, including enough SQL to read and question a mapping. You do not build the integration, but you

understand it well enough to scope it, question it, and know when something does not add up.

• Ability to build working fluency in the customer's business domain fast: within 90 days, able to discuss topics such as advice

and suitability workflows and customer reporting without a subject-matter expert in the room.

• You’re not, necessarily, a developer, but you’re comfortable with APIs, data structures, auth flows (OAuth/SAML), and

deployment models.

• You can dive into logs, payloads, and basic SQL or Python when needed to unblock yourself or a customer - but you prioritize

scalable fixes over tactical workarounds.

This role sits in operations, not engineering or commercial, and is project-based: once delivery is complete, you roll on to the

next engagement. As a SaaS provider, we do not build bespoke software; delivery works within the bounds of the product.

• A fast-growing, VC-backed fintech scaleup, working alongside professionals from leading institutions (Goldman Sachs, McKinsey,

BCG, Amazon and others).