Senior Quantitative UX Researcher

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with

a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've

come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

We’re a leading online

reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there’s

still an exciting journey ahead of us. Do you want to join us at the heart of trust?

We’re currently looking for a Senior

UX researcher to join our team at Trustpilot.

Our goal is simple: to become the most trusted reviews platform in the world.

We will achieve this by being ready and willing to disrupt ourselves through innovation, data and insight and adding product

professionals with ambitions that match our own.

As Senior UX Researcher, you'll be the go-to expert on measuring how

people and businesses experience trust on Trustpilot , from reading a review to deciding our platform is worth paying for. You'll

own the quantitative research agenda for your product areas, set the bar for statistical rigour across the team, and partner with

Data Science to build a shared measurement culture.

• Design and own the quantitative research

roadmap for your product areas, e.g.  attitudinal measurement, behavioural analysis, and longitudinal tracking.

• Lead

large-scale surveys (validated scales, NPS derivatives, trust-perception metrics) and log-data/behavioural analytics (funnels, A/B

tests, cohort and retention modelling).

• Build measurement frameworks that define what ‘good’ looks like for

review-reading, purchase-decision, and business-subscription journeys  and track them over time.

• Lead advanced

quantitative research - surveys, behavioural analytics, experimentation, predictive modelling  using statistical rigor as the

throughline, from validated instrument design through to automated, auditable analysis pipelines (Python/R/SQL).

• Pioneer

AI-assisted techniques (e.g. LLM-assisted open-text analysis) where they genuinely sharpen the work, evaluating any AI tooling

with a critical eye on validity and bias.

Standards, influence and

coaching

• Partner with Data Science and Analytics on shared definitions and data pipelines; hold the bar on

study design and statistical rigour across the team.

• Translate statistical output into clear, decision-forcing narratives

that PMs, designers, and engineers act on.

• Coach other researchers in quantitative methods, raising the team's

statistical literacy through pairing and structured feedback.

What we're looking

for:​

• 4+ years of UX research experience with a strong specialisation in quantitative methods and complex,

broad-scope work.

• Strong survey methodology (instrument design, sampling, psychometric validation) and statistical

grounding (regression, factor/cluster analysis, significance testing).

• Hands-on proficiency in Python, R, or SQL, and

direct experience with large behavioural datasets (e.g. Amplitude, Looker, BigQuery).

• A track record of quant research

that measurably shaped product or business decisions, including A/B testing methodology.

• Hands-on experience

experimenting with AI tools in a research workflow  e.g. LLM-assisted analysis, AI-assisted qual coding, or evaluating

AI-powered research tooling  with a critical eye on validity and bias.

• AI-curious practitioner who can speak

critically about AI's limits as well as its power; collaborates fluently with qual, data science, and product analysts.

• Excellent communication and interpersonal skills, with the ability to work closely with diverse teams and present data-driven

findings in an engaging and accessible way.

• A

range of flexible working options to dedicate time to what matters to you

• Competitive compensation package + bonus

• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
• Two

(paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community

• Rich

learning and development opportunities are supported through the Trustpilot Academy and Blinkist

• Comprehensive health

package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health

• Paid parental

leave

• Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go

It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for

breakfast and lunch at an affordable price

• Regular opportunities to connect and get to know your fellow Trusties,

including company-wide celebrations and events, ERG activities, and team socials

• Opportunity to join the Trustpilot

Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape

rooms

• Employee discounts to restaurants and shops

Trustpilot began in 2007 with a simple yet powerful idea that is

more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews.

Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and

improve.

Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149

billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re

headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New

York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on

the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to

be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities,

we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and

businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss

or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If

you’re ready to grow, let’s go.

Trustpilot is committed to

creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are

valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin,

religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.

Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure

that your personally identifiable information is appropriately protected. Please note that your personal information will be

transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy

Policy.

If you have a disability and would like to discuss any adjustments you might

need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our

Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish

to apply for.