Senior Account Executive, Strategic Pod

Prolific

SENIOR REVOPS MANAGER   Prolific Prolific is not just another player in the AI space – we are the architects of the human data infrastructure that's reshaping the landscape of AI development. In a world where foundational AI technologies are increasingly commoditized, it's the quality and diversity of human-generated data that truly differentiates products and models.   The role Prolific for Research is a business unit dedicated entirely to serving our research customer base. We operate a hybrid go-to-market model spanning product-led growth, scaled customer success and a targeted direct sales motion and the person in this role needs to be comfortable across all of them.  This 12 month fixed term role is a senior individual contributor role embedded in the Prolific for Research leadership team, reporting directly to the VP Research. You'll be the sole RevOps practitioner for the business unit, which means you'll need to be as comfortable owning strategy as you are doing the work. You'll be expected to operate as a trusted senior partner to each of your stakeholders, proactively identify problems, and own solutions end-to-end.   What you’ll be doing in the role  Revenue Planning & Commercial Operations * Own revenue planning and target-setting in close partnership with Finance and FP&A * Lead quota modelling and compensation plan design, and manage the operational execution of comp plans * Maintain and continuously improve our forecasting model, accounting for the nuances of a consumption-based revenue model * Build and maintain pipeline models that serve both sales-led and PLG-driven motions CRM & Tech Stack Ownership * Own HubSpot as the primary CRM administrator for Prolific for Research, including all workflows, automations, and customisations required to support multiple GTM motions * Maintain a prioritised RevOps roadmap that enables sales, customer success, marketing, and data teams to operate effectively * Ensure the data warehouse and CRM are well-integrated so that customer journey signals are accessible to the teams that need them Data, Insights & Infrastructure * Work closely with our embedded data team to ensure data is accurate, accessible, and actionable * Develop and maintain customer categorisation frameworks and target account lists for the sales and partnerships teams * Produce data-led reporting and insights that support decision-making across the Prolific for Research leadership team Stakeholder Partnership * * Serve as a senior RevOps partner to the VP Research, Head of Sales & Partnerships, Head of Growth Marketing, and Scaled Customer Success Lead * Actively participate in the Prolific for Research leadership team as a contributor to business strategy and operational planning * Proactively identify operational problems and drive their resolution end-to-end   What you’ll bring to the role * Proven experience in Revenue Operations, Sales Operations, or Business Operations in a high-growth B2B technology company * Demonstrated experience supporting go-to-market models that include product-led growth alongside, or instead of, a traditional sales motion * Strong hands-on HubSpot administration skills, including workflow design, custom properties, and CRM architecture * Confidence working with data: you can collaborate with data teams, interpret or write SQL, and build models that stakeholders trust and use * Experience with revenue planning, quota setting, and compensation modelling * The ability to operate effectively as a sole practitioner: you're as comfortable executing as you are advising * The credibility and communication skills to hold your own as a senior partner to senior stakeholders, while also being the person who gets things done * A startup or scale-up mindset: you set high standards for yourself, take ownership without being asked, and stay composed when things are ambiguous Why Prolific is a great place to work We've built a unique platform that connects researchers and companies with a global pool of participants, enabling the collection of high-quality, ethically sourced human behavioral data and feedback. This data is the cornerstone of developing more accurate, nuanced, and aligned AI systems. We believe that the next leap in AI capabilities won't come solely from scaling existing models but from integrating diverse human perspectives and behaviors into AI development. By providing this crucial human data infrastructure, Prolific is positioning itself at the forefront of the next wave of AI innovation—one that reflects the breadth and the best of humanity. Working for us will place you at the forefront of AI innovation, providing access to our unique human data platform and opportunities for groundbreaking research. Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission-driven culture.   Links to more information on Prolific Benefits  External Handbook  Website  Youtube    Privacy Statement By submitting your application, you agree that Prolific may collect your personal data for recruiting and global organization planning. Prolific's Candidate Privacy Notice explains what personal information Prolific may process, where Prolific may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Prolific use of your personal information.

hyperexponential

Hi, I’m James, Head of Customer Success at hx. I’m also an Arsenal season ticket holder and owner of Daisy, our team mascot and an official member of the CS team. Her responsibilities mainly include boosting morale, appearing on calls and avoiding anything that looks like account admin. Customer Success at hx is about much more than account management. We work with some of the world’s largest insurers to make sure hx is driving real outcomes across pricing, underwriting and portfolio strategy. Our Global Customer Success team is currently eight people, and we’re looking for someone to join us as we continue to grow. You’ll work closely with some of our largest and most complex customers, building trusted relationships with senior stakeholders, driving adoption, managing renewals and turning customer insight into better product, delivery and commercial decisions. It’s a great opportunity for someone who enjoys complex enterprise relationships, wants real ownership and is excited to help shape how Customer Success continues to scale at hx. Sounds interesting? Read more about us below. ABOUT HYPEREXPONENTIAL (HX) At hyperexponential, we’re building the AI-powered platform that enables the world’s most critical decisions in a $7 trillion industry - which risks to take, and how to price them. These are the decisions that shape real-world outcomes: whether rockets successfully launch into space, autonomous vehicles make it to market, or communities recover after major storms. Until now, insurance has been making billion-dollar decisions using outdated tools. We’re changing that. Our platform brings together data, AI, and human expertise to give insurers the fastest path from submission to decision - helping them move faster, act smarter, and take on more risk with confidence. Backed by a16z, Highland Europe, and Battery Ventures, we’re scaling globally - already trusted by nearly 50 of the world’s largest insurers, with zero churn and billions in premiums flowing through hx. What began as a single product in one market has rapidly evolved into a multi-product, multi-territory platform powering every stage of pricing and underwriting. AI is at the core of what we do - from building the world’s first domain-specific AI peer programmer for insurance (think GitHub Copilot with a PhD in actuarial science) to shaping agentic workflows that reinvent how this industry operates. What makes hx different is the people who build it. Here, impact isn’t tied to title or tenure; it’s defined by the challenges you take on and the discipline you bring. Surrounded by peers who stretch you, you’ll do the best, hardest work of your life in a company engineered to endure. If that sounds like you, join us in building what comes next.   ABOUT THE CUSTOMER SUCCESS TEAM Our Customer Success team partners with hyperexponential’s largest and most complex customers to drive measurable value and long-term adoption of the hx platform. We build deep, strategic relationships with enterprise insurers, align on business outcomes, and ensure customers actively leverage core product capabilities to achieve those outcomes. We work cross-functionally with Sales, Product and Delivery to create seamless experiences from onboarding through expansion. The team values proactive ownership, clear communication, and rigorous follow-through, empowering every member to shape customer success and influence our product roadmap. As we scale, you’ll join a high-performing group that thrives on curiosity, collaboration, and impact. Your work will directly strengthen customer outcomes, account health, and hx’s market reputation.   WHAT YOU’LL BE DOING * Drive measurable customer value and adoption by guiding accounts to achieve strategic outcomes and maximise use of core product capabilities. * Maintain and grow account health, delivering strong net revenue retention through proactive renewal management, early risk identification, and expansion opportunity spotting. * Deliver high-quality customer engagements, such as QBRs, workshops, and value assessments, that showcase deep understanding and elevate the hx brand. * Capture and structure feedback from enterprise customers, translating insights into actionable product and operational improvements. * Champion cross-functional collaboration, partnering with Sales, Product, and BVC to ensure seamless delivery, resolve issues, and align on customer success strategies. * Demonstrate hx Values and Culture, providing tangible examples of values-driven behaviour beyond core responsibilities during performance reviews.   WHAT YOU’LL NEED TO HAVE DONE * Delivered measurable value and adoption outcomes for enterprise SaaS customers, ideally within insurance, fintech, or complex B2B environments. * Managed account health and renewals, achieving strong net revenue retention and identifying expansion opportunities in a high-growth setting. * Led high-impact customer engagements (QBRs, workshops, value assessments) that resulted in increased product adoption and customer satisfaction. * Captured and synthesised structured customer feedback, influencing product or operational improvements at scale. * Collaborated effectively with Sales, Product, and Delivery teams to drive customer success and resolve complex challenges. * Demonstrated resilience, adaptability, and proactive ownership in fast-paced, ambiguous environments, consistently prioritising actions for business impact.   YOU’RE UNLIKELY TO THRIVE HERE IF * You prefer to wait for direction rather than proactively identifying and solving problems. * You struggle to adapt to change or ambiguity, or find it difficult to collaborate across diverse teams. * You’re not energised by a culture that values ownership, feedback, and continuous learning. If reading our Culture Document leaves you feeling neutral rather than energised, hx may not be the place where you’ll do your best work. We’re building something that asks for commitment and conviction, and we want you to feel excited by the opportunity to grow with us.   COMPENSATION At hx, we’re committed to salary transparency. You’ll always have clarity on pay early in the process - our Talent Partner will share details with you during initial conversations - and we’re working towards publishing salary information for all roles globally. Because we’re building at the intersection of technology/SaaS and insurance, our roles don’t always map neatly onto traditional benchmarks. Our approach is to design compensation that’s competitive in the market, fair across teams, and aligned with the impact our people make.   BENEFITS * £5,000 training and conference budget for individual and group development. * 25 days of holiday plus 8 bank holidays (33 days total). * Company pension scheme via Penfold. * Mental health support and therapy via Spectrum.life. * Individual wellbeing allowance via Juno. * Private healthcare insurance through AXA. * Income protection and Life Insurance. * Cycle to Work Scheme Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your Talent Partner will be able to share more details about this.   Additional perks * Top-spec equipment (laptop, screens, adjustable desks, etc.). * Regular remote and in-person hackathons, lunch and learns, socials, and game nights. * Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry * Exceptional opportunities for personal development and growth as we build something remarkable together.   INTERVIEW PROCESS * Initial call with our Talent team to kick things off and learn more about your background. * Manager interview with the Hiring Manager to explore your experience in more depth. * Skills assessment with the Customer Success team presenting a QBR (ideally in person). * Values interview to get to know how you work and how that aligns with hx’s culture. * We offer!   OUR COMMITMENT TO DIVERSITY hxer’s are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive. Diversity is not just the right thing to do, it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure. If you’re energised by complexity and motivated to grow, we encourage you to apply and join our global team.   NEXT STEPS If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome. For more information about applying and to view other opportunities, you can visit our careers page. Check out our blog at https://www.hyperexponential.com/blog Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.

hyperexponential

ABOUT HYPEREXPONENTIAL (HX) At hyperexponential, we’re building the AI-powered platform that enables the world’s most critical decisions in a $7 trillion industry - which risks to take, and how to price them. These are the decisions that shape real-world outcomes: whether rockets successfully launch into space, autonomous vehicles make it to market, or communities recover after major storms. Until now, insurance has been making billion-dollar decisions using outdated tools. We’re changing that. Our platform brings together data, AI, and human expertise to give insurers the fastest path from submission to decision - helping them move faster, act smarter, and take on more risk with confidence. Backed by a16z, Highland Europe, and Battery Ventures, we’re scaling globally - already trusted by nearly 50 of the world’s largest insurers, with zero churn and billions in premiums flowing through hx. What began as a single product in one market has rapidly evolved into a multi-product, multi-territory platform powering every stage of pricing and underwriting. AI is at the core of what we do - from building the world’s first domain-specific AI peer programmer for insurance (think GitHub Copilot with a PhD in actuarial science) to shaping agentic workflows that reinvent how this industry operates. What makes hx different is the people who build it. Here, impact isn’t tied to title or tenure; it’s defined by the challenges you take on and the discipline you bring. Surrounded by peers who stretch you, you’ll do the best, hardest work of your life in a company engineered to endure. If that sounds like you, join us in building what comes next. ABOUT THE SOLUTIONS ARCHITECTURE TEAM Field Engineering (FENG) is the technical core of our go-to-market organisation. The team sits at the intersection of product, sales, and customer success, owning the “technical win” in each deal and making hx Renew real for some of the most demanding insurers in the world. We work with underwriters, actuaries, IT, and security leaders to design solutions they can trust with their most critical pricing and underwriting decisions. This is a team that thrives at the edge of what’s possible for our product and our customers. We specialise in the hardest integration and implementation challenges, where deep technical understanding, domain insight, and creativity are all required. As a Senior Solutions Architect, you’ll be one of the first hx’ers many prospects meet, shaping how they understand our platform and what it can do for their business. The culture is high-ownership, collaborative, and very visible: every engagement is high stakes, every interaction leaves a lasting impression, and your work feeds directly into both revenue outcomes and product direction. You’ll partner closely with Sales and Product Engineering, acting as a trusted advisor throughout the sales cycle and beyond, and helping customers realise the full value of hx Renew. WHAT YOU’LL BE DOING * Accelerate time-to-value by translating prospect requirements and legacy constraints into clear, actionable integration approaches aligned to our onboarding and integration playbooks. * Run focused, high-impact technical discovery and design workshops with underwriters, actuaries, and IT stakeholders to deeply understand their workflows and shape viable solution architectures. * Act as the trusted technical voice throughout the sales cycle, guiding stakeholders through RFPs, RFIs, due diligence, and security reviews to remove friction and keep deals moving. * Design, build, and present compelling proofs-of-concept and demos that showcase hx Renew’s integration capabilities and how we can transform customers’ pricing and underwriting processes. * Partner with Product Engineering as “Customer Zero”, testing new features in real-world scenarios, surfacing edge cases, and feeding back insights that improve product quality and relevance. * Create and maintain reusable assets – from integration libraries and reference architectures to demo environments and technical presentations – that scale the impact of the Field Engineering team across multiple deals and regions. WHAT YOU’LL NEED TO HAVE DONE * Led technical solution design and integration for complex B2B or enterprise software deals, ideally in data-heavy domains * Run end-to-end technical evaluations with multiple stakeholder groups (e.g. business, IT, security), successfully navigating RFP/RFI processes, due diligence, and technical Q&A to a clear “tech win”. * Designed and documented solution architectures within known patterns (e.g. APIs, event-driven integrations, identity and access management), clearly articulating assumptions, risks, and trade-offs. * Strong cloud and distributed systems expertise (AWS/Azure/GCP), including serverless, containers, APIs, and integrations, with hands-on coding ability in Python or similar to prototype, debug, and validate solutions. * Built and delivered tailored Proofs of Concept or Proof of Value that directly contributed to winning or expanding high-value accounts, ideally with measurable commercial impact. * Collaborated closely with Sales teams, using structured sales methodologies to align technical work with deal strategy, timing, and stakeholder influence. * Contributed to shared technical assets and standards – such as playbooks, reference diagrams, or demo environments – and used structured learning habits (enablement, shadowing, self-study) to quickly ramp up on new products or domains. Bonus: experience or familiarity with insurance YOU’RE UNLIKELY TO THRIVE HERE IF * You prefer to follow a fixed, prescriptive playbook rather than dealing with ambiguity, evolving requirements and messy legacy environments. * You’re uncomfortable being highly visible – with customers, internally with senior stakeholders, and in situations where the stakes (and expectations) are high. * You see yourself purely as either “sales” or “engineering” and don’t enjoy operating in the grey space between commercial outcomes, technical depth, and product thinking. If reading our Culture Document leaves you feeling neutral rather than energised, hx may not be the place where you’ll do your best work. We’re building something that asks for commitment and conviction, and we want you to feel excited by the opportunity to grow with us. COMPENSATION At hx, we’re committed to salary transparency. You’ll always have clarity on pay early in the process - our Talent Partner will share details with you during initial conversations - and we’re working towards publishing salary information for all roles globally. Because we’re building at the intersection of technology/SaaS and insurance, our roles don’t always map neatly onto traditional benchmarks. Our approach is to design compensation that’s competitive in the market, fair across teams, and aligned with the impact our people make. Equity: We offer equity across all roles at hx, making it a significant component of total compensation. Your talent partner will be able to share more details about this. BENEFITS £5,000 training and conference budget for individual and group development. 25 days of holiday plus 8 bank holidays (33 days total). Company pension scheme via Penfold. Mental health support and therapy via Spectrum.life. Individual wellbeing allowance via Juno. Private healthcare insurance through AXA. Income protection and Life Insurance. Cycle to Work Scheme. ADDITIONAL PERKS Top-spec equipment (laptop, screens, adjustable desks, etc.). Regular remote and in-person hackathons, lunch and learns, socials, and game nights. Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry. Exceptional opportunities for personal development and growth as we build something remarkable together. INTERVIEW PROCESS 1. Talent Partner Interview 2. Hiring Manager Interview - with our Director of Solutions Engineering, Urszula Etheridge 3. Case Study Role-play with SA team 4. Values Interview 5. Informal Coffee Chat - Meet our Chief Solutions Officer, TC 6. We offer! OUR COMMITMENT TO DIVERSITY hxer's are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact. We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive. Diversity is not just the right thing to do, it is key to solving the complex challenges we choose to take on. By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure. If you’re energised by complexity and motivated to grow, we encourage you to apply and join our global team. NEXT STEPS If this opportunity resonates with you, we encourage you to apply or share it with your connections! Our dedicated talent team reviews all applications, and we promise to provide feedback regardless of the outcome. For more information about applying and to view other opportunities, you can visit our careers page. Please note that background checks will be conducted as part of the hiring process to ensure compliance with our governance policies. We handle all background checks sensitively and in full compliance with relevant regulations. All applicant data will be processed in accordance with data protection regulations and our privacy policy.