Growth Lead

Head Of Customer Success & Growth US & Canada (all genders)

GotPhoto

ABOUT US At GotPhoto, we are freeing photographers to be more successful. Through our platforms GotPhoto.com and fotograf.de, we help professional photographers simplify and transform the way they work — from photo management and client communication to ordering and payment processing. Our end-to-end workflow and e-commerce solution gives photographers more time to focus on what matters most: being behind the lens. Since 2012, we’ve built a sustainable and profitable business driven by entrepreneurial spirit, innovation, and a deep understanding of photographers’ everyday challenges. Today, thousands of photographers trust our software , creating their own success stories along the way. As the leading e-commerce engine for professional volume photographers and a business backed by EQT, one of the world’s leading private equity firms, we’re powered by a team of 150+ talented and international people building technology that simplifies photographers’ everyday work and helps them focus on capturing meaningful moments. Join us on our journey to empower photographers like never before. THE ROLE  YOUR MISSION GotPhoto is seeking a Head of Customer Success to a team responsible for customer retention, expansion, and long-term customer growth across our Enterprise and Scale-Up segments. This is a senior leadership role responsible for defining and executing the Customer Success strategy with Net Revenue Retention (NRR) as the north star. You will lead a high-performing team focused on driving adoption, expansion, and executive-level customer partnerships while building scalable processes that accelerate growth. You will partner closely with Sales, Product, Marketing, and Leadership to ensure customers achieve measurable business outcomes and maximize the value of the GotPhoto platform.  RESPONSIBILITIES * Own Net Revenue Retention (NRR), driving customer retention, expansion, and long-term revenue growth. * Lead and develop a high-performing Customer Success organization with clear performance accountability. * Drive GMV growth through strategic account planning, executive engagement, and value-based customer partnerships. * Ensure renewal success by proactively managing risk, adoption, and customer health. * Establish scalable Customer Success processes, playbooks, and operating rhythms to support growth. * Use customer insights and data to inform strategy, forecasting, and cross-functional decision-making. * Partner with Sales, Product, and Marketing to align customer lifecycle strategy and improve customer outcomes. * Act as the Voice of the Customer and influence product and go-to-market priorities. * Build a culture of accountability, customer focus, and continuous improvement across the team. WE ARE LOOKING FOR: * 8+ years of experience in Customer Success, Account Management, or Expansion leadership within B2B SaaS or transaction-based platforms. * Proven track record leading teams responsible for retention, expansion, and revenue growth. * Strong commercial mindset with experience managing usage-based or GMV-driven business models. * Executive presence with the ability to influence senior stakeholders internally and externally. * Highly data-driven with the ability to translate metrics into clear growth strategies. * Experience scaling teams and building operational frameworks in a high-growth environment. Bonus: Experience in photography, creative services, marketplaces, or other service-driven verticals. WHY YOU’LL LOVE LIFE AT GOTPHOTO * Work Where You’re Best: In the US, we are a remote-first organization that prioritizes impact over office hours. While our roots are international, we empower our US team to design a workspace that fuels their best work—whether that’s a home office, a local café, or wherever you find your focus. You bring the talent; we provide the flexibility. Work from (Almost) Anywhere: We believe in flexibility that respects your lifestyle. You have the option to work abroad for up to 40 days per year. Whether you are visiting family or simply seeking a change of scenery, we support a work-from-anywhere culture that helps you stay inspired. * Recharge & Unwind: We prioritize your well-being over a fixed tally of hours, which is why we offer a flexible, unlimited PTO policy and flexible sick days. Whether you need a long-awaited vacation, or time to recover from the unexpected, you have the autonomy to take the time you need to stay at your best. * Comprehensive Care: We provide comprehensive medical, dental, and vision insurance to ensure you and your family are fully covered. We complement our core healthcare with a broad range of additional benefits, offering a mix of company-sponsored coverage and voluntary options designed to protect your income and your household. * Multicultural & Inclusive Team: We thrive on diverse perspectives. Our international team fosters a culture of mutual respect and professional exchange, ensuring that fresh ideas and tolerance are at the heart of everything we build together. * Fuel Your Growth: We’re big on learning. You’ll get a dedicated education budget to explore new ideas and grow professionally. * Stay Active, Wherever You Are: Your wellbeing matters to us. Through FitOn, you’ll get access to a wide range of online fitness and wellness classes — from yoga and strength training to cardio and mindfulness — so you can stay active and recharge wherever you work. WHAT MATTERS TO US Research shows that candidates from underrepresented backgrounds may refrain from applying for positions if they feel they don't meet all qualifications. We strongly encourage you to apply if you’re interested: we're excited to discover how your distinctive experience can enhance our team! We work as one team. Wherever you come from. However, you identify. We believe in equal opportunities.

Head of Revenue

Index

YOUR MISSION ABOUT THE ROLE The Head of Revenue at Index is responsible for leading and scaling all revenue-driving initiatives across Lead Generation, Marketing, and Sales. This role is both strategic and operational: you will design the growth roadmap, build predictable acquisition channels, optimize the sales funnel, and ensure we consistently grow new business and customer value.  You will lead teams, own targets, and drive experiments that accelerate Index’s expansion into new markets and customer segments. KEY RESPONSIBILITIES 1. GROWTH STRATEGY & LEADERSHIP * Develop and execute a comprehensive growth strategy covering lead generation, marketing, sales, customer expansion, and new opportunities. * Define growth targets, KPIs, and revenue goals. * Identify market trends, new verticals, and opportunities for expansion. * Lead, mentor, and develop the growth teams (Lead Gen, Marketing, Sales). 2. LEAD GENERATION OWNERSHIP * Build and scale predictable inbound and outbound lead-generation engines. * Identify high-converting lead sources and optimize based on ROI. * Work closely with RevOps to ensure high-quality lead flow and strong conversion rates. * Oversee the performance and evolution of sourcing channels. 3. MARKETING & BRAND GROWTH * Oversee brand strategy, campaigns, email marketing, nurturing, and content. * Ensure consistent visibility across digital platforms and targeted markets. * Build campaigns that increase awareness, engagement, and inbound lead volume. * Partner with Product/Delivery teams to craft value propositions that resonate with prospects. 4. SALES ACCELERATION * Own the performance of the sales team, including pipeline growth, win rates, and revenue delivery. * Ensure efficient processes from lead qualification to close. * Implement a strong feedback loop to increase sales effectiveness (playbooks, objection handling, scripts, etc.). * Track performance metrics, coach team members, and implement improvements. 5. FUNNEL & CONVERSION OPTIMIZATION * Identify bottlenecks in the acquisition funnel and implement solutions to improve: * MQL → SQL conversion * Meeting → Proposal conversion * Proposal → Close rates * Sales cycle speed * Run experiments (A/B tests, new channels, new pitches) to accelerate growth. * Collaborate with RevOps to ensure clean data and transparent reporting. 6. CROSS-FUNCTIONAL COLLABORATION * Work closely with RevOps, Customer Success, Delivery, and Leadership. * Align growth initiatives with company goals and operational capabilities. * Provide insights from the market to support product development and service offerings. 7. CUSTOMER EXPANSION & RETENTION * Identify upsell, cross-sell, and expansion opportunities within existing accounts. * Build growth programs for existing clients to increase lifetime value. * Support Customer Success with strategies for renewal and long-term retention. YOUR PROFILE REQUIRED SKILLS & QUALIFICATIONS * Proven experience as Head of Growth, Growth Lead, Director of Growth, or equivalent. * Strong background in lead generation, sales strategy, or marketing leadership. * Strong data-driven mindset: ability to interpret metrics and act on insights. * Experience in a fast-paced, high-volume B2B environment (recruitment, SaaS, staffing, or services). * Ability to inspire, lead, and grow teams. * Excellent communication skills and stakeholder management abilities. * Strategic thinker with strong execution discipline. PREFERRED QUALIFICATIONS * Experience scaling growth teams from early or mid-stage companies. * Experience testing and launching new acquisition channels. * Familiarity with CRM, automation tools, and growth analytics. * Understanding of international markets (EU, US, UK, Nordics is a plus).

Sr. Director, Product & Experience Marketing

Thumbtack

THUMBTACK HELPS MILLIONS OF PEOPLE CONFIDENTLY CARE FOR THEIR HOMES. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. ABOUT THE MARKETING & COMMUNICATIONS TEAM The Marketing & Communications team at Thumbtack is responsible for turning the company’s product ambitions into relationships that last. Product Marketing translates Thumbtack’s strategy into positioning that homeowners and professionals genuinely understand and value. Experience Marketing—spanning Lifecycle, Landing Page Optimization and Content Marketing—builds the ongoing engagement that makes Thumbtack indispensable after the first interaction. Together, these functions connect product, growth, and commercial efforts to the outcomes that matter most to the business. ABOUT THE ROLE This Sr. Director role leads both Product Marketing and Experience Marketing at a pivotal moment for Thumbtack. Demand is growing ahead of plan, the product roadmap is ambitious, and the company is investing seriously in the marketing capability that will turn transactional usage into lasting relationships. You will own strategy and execution across PMM and Experience Marketing, manage a team of experienced marketers, and work closely with Product, Commercial, and Growth leadership to keep these functions tied to the outcomes that drive the business forward. WHAT YOU’LL DO * Serve as the voice of the homeowner and the professional inside Thumbtack — building a continuous, rigorous understanding of what both audiences need, how they make decisions, and where the product earns or loses their trust, and bringing that perspective into product planning before decisions are made * Partner with product and senior leadership to shape product vision and strategy, contributing customer insight, market perspective, and positioning upstream of the roadmap rather than downstream of engineering * Lead Product Marketing to define positioning and product narrative ahead of the roadmap — for both homeowners and professionals — ensuring messaging holds coherence across a two-sided marketplace from company narrative through in-product copy * Set the strategic direction for Experience Marketing, connecting Lifecycle, Landing Page optimization and Content Marketing so behavioral signals and content performance inform each other and align with the broader growth strategy * Partner directly with the CPO, CCO, and Growth leadership on roadmap priorities, go-to-market strategy, and commercial alignment * Represent your team's strategy and results clearly to senior leadership and serve as a credible voice for PMM and Experience Marketing in cross-functional conversations * Develop your team, create clear accountability, and foster an environment where strong marketers do their best work IN ORDER TO BE SUCCESSFUL, YOU MUST BRING * 10+ years of experience in product marketing, lifecycle marketing, or both, including significant experience leading high-performing teams at the Senior Director level (or equivalent) within a high-growth company. * A track record of working closely with product teams, not just downstream of them; you have built positioning and messaging frameworks that hold across multiple audiences and a complex product portfolio. * Demonstrated ability to build positioning and messaging frameworks that hold across multiple audiences and a complex product portfolio. Preferred experience in a two-sided marketplace, where the same product must earn trust with consumers and business users who care about very different things. * A clear point of view on how segmentation, personalization, and behavioral data should shape how a company communicates with its users over time. * Strong cross-functional instincts—you earn trust with product, engineering, and commercial teams by being specific, rigorous, and useful. * A commitment to developing your team and building clear accountability structures that help strong people do their best work. EXPECTED SALARY RANGES * For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $270,300 - $349,800 * For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $243,100 - $314,600 * For candidates living in all other US locations, the expected salary range for this role is currently $229,500 - $297,000 Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com. For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy. We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.