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CRM Growth Manager

Digitalfans
  • OrtStockholm
  • OmfattningHeltid
  • Sista ansökan30 dagar kvar
  • Publicerad9 nov.

Om tjänsten

Digital Fans is a growth agency where strategy, data, tech and creative work together to help ambitious brands grow. We are

looking for a CRM Growth Manager to join our team and work as an extension of the marketing team at one of our key clients.

ABOUT THE ROLE

You will be the person who makes CRM work in practice. You will build and run the programmes that drive engagement and retention,

test and optimise them, and show the impact with data. Because you sit close to the client, you will also represent Digital Fans

in their team. That means understanding how they work, what they care about and how decisions get made, while still bringing the

outside perspective of a consultant. As part of a wider agency network, you will have access to subject matter experts in data

analytics, platform management and strategy.

WHAT YOU WILL DO

  • Build, run and optimise CRM and lifecycle programmes across digital touchpoints, working hands-on in the client's marketing

automation and CRM platforms, including journeys, audiences and triggers

Plan, run and analyse A/B tests, and turn the results into clear next steps
Analyse customer data to find segments and opportunities, and help shape the CRM roadmap together with the client's team
Build reports and dashboards and follow up on performance, so the client always knows what is working
  • Be a trusted day-to-day partner for the client's CRM, marketing and data teams, sharing insights between the client and Digital

Fans and bringing our methods and ideas into the client's work

  • Present results and recommendations clearly and simply, and collaborate with our project managers so you can focus on the work

itself

WHO YOU ARE

Must have

  • 3-5 years of hands-on experience in CRM, lifecycle marketing or growth marketing, ideally with some agency or consultancy

exposure

  • Strong technical CRM skills, with hands-on experience in at least one major platform (for example Salesforce Marketing Cloud,

Braze, HubSpot, Adobe Campaign or Similar)

  • Comfort with data and analytics: you can work with tools such as GA4, SQL, Looker Studio or Power BI and draw sound conclusions

from the numbers

A good understanding of how CRM activity connects to business goals
Experience working directly with clients or internal stakeholders, including managing expectations and building trust
The ability to switch naturally between the consultant's view and the client's view
Excellent communication skills in Swedish and English, written and spoken

Nice to have

Experience from working embedded or on-site with a client
Knowledge of customer data platforms, segmentation and personalisation
Experience with attribution or customer lifetime value analysis

You will thrive here if you

Enjoy both building in the platform and digging into the data
Take ownership and keep things moving
Stay curious and keep learning new tools and methods

WHAT WE OFFER

A role close to a real business, where you see the results of your work
The chance to work with one of the world's most recognised and loved brands
The variety of an agency combined with the depth of an embedded role
Colleagues who are experts in growth, design, tech and AI
Room to grow, both technically and as a client advisor

ABOUT DIGITAL FANS

Digital Fans is a digital growth partner creating connected digital ecosystems through design, AI and technology. We work close to

clients to turn ideas into smart, useful digital experiences that combine strategy, creativity and execution.

Digital Fans is part of the NORD network, one of the Nordics’ leading creative networks, bringing together strong brand thinking,

creativity and digital capability across the region.

Krav- & nyckelordscheck

Identifierade kompetenser & krav i annonsen:

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Restid & pendling

Spara jobb & deadline-påminnelse

Sista ansökningsdag: 10 dec.

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Arbetsgivare • Digitalfans

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