Customer Success Specialist – Temporary

Customer Product Success Specialist – Restaurant Onboarding (Temporary

contract)​

At

TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we

connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for

the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and

proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.

If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

As part of the commercial team, you will make sure

every newly signed restaurant goes live quickly and gets full value from our software, TheFork Manager. You will:

• Deliver onboarding training to our partners on TheFork Manager virtually and face to face.
• Set up and optimize

restaurant profiles and configuration so partners go live fast and convert diners from day one.

• Drive product adoption,

turning new partners into confident, advanced users of the software within their first weeks.

• Adapt your training style

to each audience, from independent owners to front-of-house and management teams.

• Identify upsell and cross-sell

opportunities during onboarding and hand qualified leads to Account Managers.

• Achieve and exceed individual targets while

contributing to overall country and regional goals.

• Work closely with Sales, Account Management, Sales Operations and

Customer Care to ensure a smooth handover from signature to go-live.

• Share restaurant feedback with Product and

Marketing, and help improve our training materials and knowledge base.

• Travel as required for on-site restaurant

sessions, trade events, and internal team sessions, including occasional trips to Sweden during your first year.

Who

you are:

• You are fluent in Swedish and English, both written and

spoken. Fluent Swedish is essential for this role.

• You have at least 2 years of experience in customer onboarding,

training or customer success in B2B SaaS, or in hospitality operations combined with strong tech aptitude.

• You are a

confident communicator who can explain software simply to non-technical audiences, on video and in person.

• You are a

self-driven, results-oriented professional who consistently strives to meet and exceed targets.

• You have strong

organisational skills and can manage several onboardings in parallel without losing quality.

• You can quickly establish

trust and build rapport with restaurant owners and their teams.

• You have experience in the restaurant or hospitality industry, or with reservation or POS software.
• You have worked

with Salesforce or a comparable CRM.

• You have created training content such as guides, videos or webinars.
• You

have a commercial eye and enjoy spotting upsell opportunities.

• You thrive in fast-paced environments and remain organised

under pressure.

What we offer you:​

• 😄 An awesome team
• ⚖️ Flexible working environment (2

days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully

remotely)

• 💸 Competitive fixed salary and bonus
• 🌎 International teams and a multicultural environment spanning

10 offices across Europe

• 🤝 Highly inclusive working environment
• 🤸‍♀️ Lifestyle benefits that can be used to

reimburse expenses related to physical and leisure activities, family support, travel etc

• 🎓 Continuous learning and

development programs

• 😌 Free access to the Calm app to help you build resilience wherever you are in your mental health

journey

• 🏥 Health insurance
• 👩‍🦽 Life & Disability Insurance at no cost to the employee
• 🍴 Amazing

offices with dining, a coffee point on each floor, and leisure area

• 🎤 Team building events

All hiring

happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report

any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We

endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender,

gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic

protected under applicable law - has the opportunity to reach their full potential. At TheFork, we want you to bring us your

unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to

great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during

your application, interview, or participation in the selection process due to health conditions or disability, please direct your

inquiries to AccessibleRecruitment@TheFork.com. Our HR team will be happy to support you.