E-commerce Operations Specialist - Logistics/Transportation

Established in 1986 in the Swedish mountains, our love for skiing in untouched terrain and embarking on adventures in the wild run

deep. Our purpose is simple: to bring this freeride spirit to the world. With our products, we aim to make adventures possible 365

days a year.

We are driven by passion, togetherhood, responsibility and winning spirit. We know that an inspiring spread of unique abilities

and personalities contribute to our dynamic culture and our success. Now, we are looking for a new talent to join our team.

Join the Peak Performance's E-commerce Operations & Consumer Service team and play a vital role in delivering a seamless

post-purchase experience for our customers. As an E-commerce Operations Specialist - Logistics/Transportation, you will own

operational order flow, logistics performance, and transportation-related issue resolution across our e-commerce and omnichannel

business. Working closely with Logistics, Customer Service, Finance, Technology teams, warehouses, and carrier partners, you will

drive improvements that enhance delivery performance, reduce customer friction, and support our continued growth.

• Own and optimize daily order flow operations, including issue resolution, stuck order management, and operational performance

monitoring

• Drive logistics and transportation performance by managing carrier escalations, shipment investigations, claims, and delivery

exceptions

• Support and enhance omnichannel solutions, including Ship-from-Store (SFS), Order-in-Store (OIS), Buy online return in store

(BORIS) and Click & Collect (C&C), ensuring excellent customer experiences across all channels

• Analyze logistics and operational data to identify trends, root causes, and opportunities for continuous improvement, and lead

the development of solutions

• Partner with Customer Service, Logistics, warehouses, and carriers to resolve complex logistics post-purchase issues and drive

operational excellence

Who we think you are:

• Experienced in logistics and transportation, with a strong understanding of order flow, carrier (DHL, PostNord, UPS etc.)

processes, and delivery performance

• 2-5 years of experience in E-commerce Operations, Logistics, Transportation, Order Management, Customer Service Operations, or

a related field

• Experience with platforms such as Salesforce Service Cloud, Shopify, SAP, Fluent OMS, ShipUP or similar e-commerce and customer

service systems is an advantage

We offer you an inspiring work environment where our values of Passion, Togetherhood, Responsibility and Winning Spirit are at the

core of everything we do, promoting creativity, teamwork, accountability, and progress. You get the opportunity to work with a

great team that shares your passion for sports and outdoor life. We are on a growth journey, finding our line and building our

future success. That provides interesting challenges and possibilities in all roles for the person who is curious and likes to get

things done. We’re small enough for you to play a key role regardless of your position, but big enough to have a global presence.

At Peak Performance, you get the best of both worlds.

If our values inspire you and you share our passion for outdoor sports and products that combines style and performance, we want

you to join our winning team. Apply now and unlock your freeride spirit!