(Senior) Director Of Post Sales Operations

nShift is the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and

return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 500

employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the Netherlands, Belgium, and Romania.

Our software is used by many of the world leading e-commerce, retail, manufacturing, and 3PL shippers due to us having over 1000

carriers integrated into our platform, nearly 3 times more than our competitors!

If you buy goods online, there is a strong chance that nShift has powered that delivery, so come and join us as we shape the

future of shipping, one frictionless journey at a time.

We are creating a new senior role to partner directly with our Chief Customer Officer (CCO) in transforming a post-sales

organisation of roughly 140 people across Support, Carrier Integration, and Professional Services, spanning multiple European

geographies.

This is not a coordination or reporting role. Given how dispersed the organisation is, this person's presence in our offices —

running workshops, working alongside teams, building solutions on the ground — is itself part of how we bring the CCO's leadership

closer to the frontline. The role exists to personally own and deliver our highest-priority transformation initiatives, not to

track them.

The (Senior) Director Of Post Sales Operations to the CCO will lead the hands-on delivery of transformation initiatives across the

post-sales organisation, reporting to the Chief Customer Officer. This is an execution-first role: leading workshops, building

AI-enabled tools and workflows, and driving initiatives from idea through to working reality, in close partnership with functional

leaders across Support, Carrier Integration, and Professional Services. Frequent travel across our European offices is expected

and central to how this role operates.

• Personally lead and deliver the CCO's highest-priority transformation initiatives across Support, Carrier Integration, and

Professional Services, from design through to execution.

• Run and facilitate working sessions and workshops directly with functional leaders and frontline teams to design new ways of

working.

• Bring genuine, hands-on AI fluency: able to build or prototype AI-enabled workflows, tools, or automations that remove friction

from post-sales operations.

• Identify where AI and automation can accelerate transformation across the three functions, and personally help stand up early

solutions rather than only scoping them for others.

• Build genuine, trusted working relationships with functional leaders and frontline staff across Support, Carrier Integration,

and Professional Services.

• 10+ years in senior post-sales, customer operations, or transformation leadership roles within B2B SaaS, ideally spanning more

than one of: Support, Professional Services, Customer Success, or Partner/Integration functions.

• A demonstrated track record of personally building things — an AI-enabled tool, an automated workflow, a from-scratch operating

model, or similar — not just directing others to build them.

• Experience leading hands-on transformation or operating-model change, including running workshops and driving execution to

completion.

• Experience navigating senior leadership environments and translating complex operational issues into clear, actionable

decisions.

• Genuinely willing to travel frequently across our European offices — this role is defined by frontline presence, not remote

coordination.

A post-sales organisation this dispersed doesn't transform through dashboards and steering committees alone — it transforms when

someone senior enough to matter is in the room, building the solution alongside the team that has to live with it. This role

brings that presence and that capability directly into the CCO's leadership, turning strategic priorities into things that

actually get built.

At nShift we believe in embracing diversity in all forms and fostering an inclusive environment for everyone which we believe is

essential for our continued success. We're an equal-opportunity employer which means that all applicants will receive

consideration for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental

status, national origin, veteran, neurodiversity, or disability status.