Customer Care Advocate (New Graduates)

Ready to build your career? Join our team of Advocates working

in person ​at our Tempe headquarters! As the voice of Carvana, you’ll be revolutionizing the car-buying journey by making

the process of buying and/or selling a car simple, seamless, and unforgettable.

Why join Customer

Care? ​

Your Launchpad to a Carvana Career:​ We believe in a "Careers Not Jobs" philosophy.

Customer Care is our ultimate training ground—strong performance opens the door to frequent pay increases and exclusive internal

opportunities across Leadership, Strategy & Analytics, AI Support, Product, and People Operations. 90% of our leaders were

promoted from within - and we can’t wait to see where this opportunity takes you!

The Human Touch, Powered by

AI:​ We are integrating AI into everything we do. You will work alongside an AI co-pilot that handles the administrative

busywork (like drafting call notes and summarizing previous cases). By letting AI do the heavy lifting, you can focus entirely on

what matters most: building genuine human connections and resolving complex customer scenarios.

Your compensation grows as quickly as your skills do. We start this role at

a competitive $20/hr, but by consistently hitting your performance goals, your pay scales up fast:

• Day

1:​ $20/hr

• Month 4:​ $21/hr
• Month 6: ​$22/hr
• Ongoing:

​After 6 months, you unlock our "Careers Not Jobs" program, making you eligible for an additional $0.50 increase every 90

days.

About the

Role:​

This is a full-time, hourly role with an assigned schedule (typically 38–45 hours per week). The role

includes regular weekend and potential holiday shifts, along with overtime opportunities based on business needs.

In

this role, you will:

• Create exceptional experiences by building genuine relationships with customers, guiding them

through their car-buying or selling journey with empathy and expertise (via inbound and outbound calls).

• Adapt and thrive

in a fast-paced environment where new products and innovations keep us ahead of the competition. Staying current with evolving

technology and product updates is a core part of the day-to-day

• Problem-solve with a purpose, using your critical

thinking skills alongside AI technology to actively listen to customer needs and find effective solutions in real-time.

• Drive efficiency and accuracy by reviewing and verifying sensitive customer documentation (via casework) with the swiftness of

a ninja.

• Delivering high-quality interactions worthy of our moms is non-negotiable. Our always-on AI coach supports

every customer interaction with real-time feedback and coaching, helping you continuously improve your professional

communication.

• Other duties as assigned.

• Tech-savviness:​ Ability to navigate multiple systems like a pro, learn new tools with ease, and troubleshoot

effectively.

• Resilience & Critical Thinking:​ You have a high capacity for learning, can adapt

quickly to rapid change, and make thoughtful, caring decisions that support customers throughout their car-buying journey.

Investing in You: Benefits &

Perks​

At Carvana, we know when our people thrive, we all win. That’s why we’ve built a Total Rewards package that

goes beyond the basics—designed to support your growth, your well-being, and your success every step of the way.

• Tuition reimbursement for those pursuing a bachelor's degree and a student

loan repayment program for those who already have one

• 401(k) retirement plan with Carvana matching contributions

• Opportunity for overtime based on business need
• Employee Stock Purchase Plan and Carvana Shares annual grant program,

allowing you to become a Carvana shareholder

• 100% company-paid

healthcare premiums for comprehensive medical coverage

• Dental and vision benefits to care for your overall health

• Wellness programs focused on supporting your mental, physical, and financial health
• Pet care savings program because

we know your furry friends are family too!

• Generous paid time off

starting with 13 days in your first year, increasing to 20 days in year two and beyond

• 9 company-paid holidays, including

your birthday, because we celebrate you!

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are

required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without

notice.

Carvana is an equal employment opportunity employer. All applicants receive consideration for

employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status,

national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis

protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected

categories.

Hiring is contingent on passing a complete background check. This role is not eligible for visa

sponsorship.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the

essential functions of their jobs.