Sökresultat för "Health and Fitness"

Company Mission Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale. The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir and Wagestream. With offices in New York, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures. Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work. The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We’re also on a journey to measure and improve our environmental and social impact. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too. We’re changing the world of payments, and we’re looking for an exceptional team to help us.      Role Mission We've just hit a major milestone: $100M ARR in revenue, and we're celebrating by opening our newest office in Stockholm. This is a rare opportunity to build the region from scratch and be a part of a huge success story!  As our Founding Business Development Representative for the Swedish market, you won't just be generating new leads, you'll be shaping how Payhawk shows up in the Swedish market: being the first to introduce our platform to potential customers, building relationships and driving pipeline opportunities for our Account Executives, and laying the foundation for the team that follows you. This is a critical role in driving our company's growth, and you will play a pivotal role in expanding our customer base and revenue. What will your day look like? * Take ownership of your outbound prospecting campaigns, using a mix of outreach strategies—such as emails, calls, social selling, and events—to engage prospective clients * Leverage marketing-led demand generation campaigns, identifying and following up with prospects to build relationships and generate leads * Build a strong sales pipeline for the UK market, specifically targeting companies with over 200 employees that fit our Ideal Customer Profile * Proactively identify new niches and create innovative campaign ideas to continuously improve outreach * Analyse your outreach efforts and campaign results to draw insights and refine future strategies * Manage a pipeline of potential clients, ensuring consistent coverage to exceed monthly targets and drive sustainable growth What does it take to be a successful BDR at Payhawk? * A drive to exceed sales targets and progress quickly your career * Motivation to make a measurable impact * Resilience and a growth mindset * Feeling comfortable working in a fast-paced environment * Strong communication and relationship-building skills * Fluency in English (min. C1) and native Swedish * Excitement to work in an AI-first environment, actively using AI tools to move faster, cut repetitive work and have more impact Why should you join us? * Clear development opportunities toward a Senior BDR role, followed by a transition into an Account Executive position * Structured onboarding, sales coaching, and powerful enablement tools to help you succeed * Competitive compensation package with uncapped commission * Global FinTech (Series B) with $236M in funding * First Bulgarian unicorn with +400 employees globally * 4 days in the office per week to collaborate, learn and win together as a team * 30 days of paid time off + 12 work-from-anywhere days * Health and fitness membership * Two company on-sites per year  * Opportunity to use the Payhawk product, with a monthly commuting allowance Please note that unfortunately we cannot provide visa sponsorship, and to be considered for this role, candidates must be able to provide proof of their eligibility to work in Sweden. Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Company Mission Payhawk is a leading global spend management solution for scaling businesses. Headquartered in London and combining company cards, reimbursable expenses and accounts payable into a single product; its future-facing technology enables finance teams to control and automate company spending at scale. The Payhawk customer base includes fast-growing and mature multinational companies in 32 countries including LuxAir and Wagestream. With offices in New York, London, Berlin, Munich , Barcelona, Paris, Amsterdam, Vilnius and Sofia; Payhawk is backed by renowned investors such as Lightspeed Venture Partners, Greenoaks, QED Investors, Bek Ventures and Eleven Ventures. Our values include supporting flat hierarchies, taking ownership and responsibility, seeking and providing feedback, managing constructive critique, and speaking our minds. We understand that the best ideas don’t all come from the same place, so we encourage diversity and inclusion in all areas of our work. The future of fintech is about more than money, and we believe in work-life balance, continual learning, and empowered teams. We’re also on a journey to measure and improve our environmental and social impact. From virtual cards to digital subscriptions, our software and automation help take paper out of the equation for our customers, too. We’re changing the world of payments, and we’re looking for an exceptional team to help us.    About the Role We've just hit a major milestone: $100M ARR in revenue, and we're celebrating by opening our newest office in Stockholm. This is a rare opportunity to build the region from scratch!  As our Founding Mid-Market Account Executive for the Swedish market, you won't just be closing deals, you'll be shaping how Payhawk shows up in the Swedish market: defining the playbook, building relationships with the region's fastest-growing companies, and laying the foundation for the team that follows you. This is a critical role in driving our company's growth, and you will play a pivotal role in expanding our customer base and revenue. Responsibilities * Identify and prospect new business opportunities within the target market of companies above 300 employee size across various industries. * Execute multithreading, utilizing diverse channels such as cold calling, strategic email campaigns, social selling and networking. * Run effective and high quality discovery calls with prospects to identify the root cause of process challenges and quantify the impact. * Qualify leads and conduct thorough research to understand prospects' business needs, challenges, and pain points. * Conduct effective sales presentations and product demonstrations with senior executives to showcase the Payhawk value proposition.  * Develop and maintain strong relationships with key decision-makers, influencers, and stakeholders within target organizations.  * Proactively manage the entire sales process, from initial contact to deal closure, ensuring a smooth and efficient transition to the account management team. * Consistently exceed individual sales targets and performance metrics. * Maintain accurate and up-to-date records of all sales activities, customer interactions, and opportunities using our CRM system, Salesforce. Requirements * At least 3+ years of experience at a B2B SaaS company in a net-new business sales role * Experience selling to businesses with more than 300 FTEs * Track-record of cold outbound pipeline generation to ensure consistent forecasting and sales volume * Track record of previously closing multiple 6 figure ARR SaaS deals * Demonstrated excellence as a top performer in a sales environment * Experience of expanding and upselling a portfolio of defined accounts (20% of your time) * Strong problem-solving and analytical skills with the ability to identify customer needs and tailor solutions accordingly  * Excellent communication/presentation skills with a highly organised approach to work * Excited to work in an AI-first environment, actively using AI tools to move faster, cut repetitive work and have more impact * Stockholm native and English on the fluent level Why should you join us? * Structured onboarding, sales coaching, and powerful enablement tools to help you succeed * Competitive compensation package with uncapped commission * Global FinTech (Series B) with $236M in funding * First Bulgarian unicorn with +400 employees globally * 4 days in the office per week to collaborate, learn and win together as a team * 30 days of paid time off + 12 work-from-anywhere days * Health and fitness membership * Two company on-sites per year  * Opportunity to use the Payhawk product, with a monthly commuting allowance Please note that unfortunately we cannot provide visa sponsorship, and to be considered for this role, candidates must be able to provide proof of their eligibility to work in Sweden. Payhawk is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

WE'RE UNLOCKING ACCESS TO THE NHS, BECAUSE HEALTHCARE IS NOT TRULY FREE UNTIL IT'S TRULY ACCESSIBLE 💙 The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works. We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI. We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly. Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients. We operate from within a working GP practice in East London 🏥 We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe 🚀 ⛩️ OUR PRINCIPLES Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech-1: 1. 💙 Care deeply 2. 🏋️‍♀️ Work hard 3. 🤝 Be your word 4. 💬 Trust in radical truth and transparency 5.  🚀 Do your life's best work 6. 🥳 Find the fun Read more about our principles and our "why" in the Healthtech-1 Handbook. Why this role matters 35% of NHS staff time is spent on admin. That’s the opportunity. Our first product is already used by 26% of GP practices in England, and we’re now scaling a platform that transforms how patients and clinicians interact with healthcare. As one of our Senior Product Engineers ,you’ll own and shape the experiences used every day by patients and clinicians where performance, clarity, and reliability directly impact care. WHAT WE’RE LOOKING FOR We're reimagining how technology, data, and AI can empower every team across the business. You'll help build the platforms, tooling, and guardrails that enable teams to move faster while maintaining the highest standards of quality, security, and reliability. Our goal is to make it possible for anyone in the company to safely bring ideas to life and see their impact in production. Some of the challenges you'll tackle include: * Designing modern engineering workflows that accelerate delivery, increase autonomy, and improve developer experience across the organisation. * Building shared tools and platforms that make information accessible, discoverable, and actionable for every team. * Connecting knowledge across departments, enabling insights from customer conversations, support interactions, product discussions, and operational meetings to be surfaced whenever and wherever they're needed. * Creating a unified, queryable data ecosystem that breaks down silos and allows people to ask meaningful questions across the entire business. * Leveraging AI and automation to uncover opportunities, identify trends, and surface insights before anyone even knows to ask the question. * Developing systems that amplify the impact of individuals and teams by sharing best practices, highlighting successful approaches, and accelerating the adoption of new ideas across the company. This is an opportunity to work on foundational technology that influences how the entire organisation collaborates, learns, and delivers value to customers Our Tech Stack: * Fullstack (Backend leaning): React, TypeScript (core focus) * APIs: Designing and consuming scalable, well-structured services * Data: Working with production systems and performance considerations * AI: Integrating modern AI models into real-world healthcare workflows * Experience in scaling product environments or high-stakes domains (health, finance, infra) is a strong advantage. We’re based inside a GP practice, so you can walk downstairs and see the real-world impact of your work. Why join our engineering team: * Build technology that actually matters at national scale * Solve complex, meaningful problems with real-world constraints * Work in a high-performing, product-led team * Have real ownership, real responsibility, and real impact 💙 A BIT ABOUT US 💙 We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world. 🏥 Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception. 💪🏼 4 days in the office and 1 day WFH (for most roles). We highly prioritise in-person communication and prefer candidates who want to work 4+ days a week in the office. Our anchor days are Mon, Tues, Thurs and Fri. Homemade breakfast and lunch are on the house every day when you're in the office, ensuring you're fuelled for success! 🌀 We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it. 🤝 We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together. 🤜🏽 We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23). 🚀 AN OPPORTUNITY FOR REAL UPSIDE 💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice. 🎢 Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year. 📚 Learning budget of £250 annually and time off to spend it - we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth. 🍽️ Homemade breakfast and lunch are on the house when you're in the office, ensuring you're fuelled for success! 🥡 Team takeaways every Monday night 🥗 Health and fitness budget of £60 per month - see more here 🧘‍♂️ An additional 7 days of paid leave is available if you want to take time to learn how to meditate. 💫 Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you’re on our Engineering teams you’ll receive the latest MacBook Pro and our Growth & Ops teams receives a MacBook Air. 🩺 We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave. ✈️ We prioritise time outside of work to bond, once a year we’ll holiday together! Destination chosen by popular vote. In 2025, we spent 8 days in a surf camp in France! 👎 No private medical insurance, because we believe in the NHS and we are here to improve it! 🐥 Parental leave: Post passing probation it is: statutory - 6 weeks 90% pay then, SMP for 33 weeks; if you've been an employee for a year: 12 weeks 100% pay then, SMP for 27 weeks; and if you have been here for 2 years: 18 weeks 100% pay then, SMP for 21 weeks. This will improve over time. We also include up to £9,000 of childcare contribution for primary caregivers to support a five-day return where possible. 👪 Fertility leave. We understand how difficult a fertility journey can be. This is why we give an extra 5 days off per year if you or your partner are going through fertility treatment. 🐖 Pension - We operate a standard 3% employer contribution and employees auto-contribute 5% of their salary. We use Nest as our provider. 🏡 Local living benefit - A one-off benefit to support living closer to the office: £5,000 if you live within a 30-minute walk, or £2,500 within a 30-minute bike. It is optional, available immediately on signing, and not linked to performance or progression. 🚕 If you choose to work late in the office, you can expense dinner after 7pm and an Uber home after 9pm, or earlier if you feel unsafe travelling in the dark. This is optional and about wellbeing, not performance or expectations. ⛵️And of course, an adventure of a lifetime! 🌈 INCLUSIVE & DIVERSE BY DESIGN We care about building a product that is loved and a culture that is rich in perspectives, experiences, and backgrounds. Our team represents more than ten different cultures. We come together every lunch time for a home cooked meal, rotated among team members! We want everyone in our team to know that they belong. We are purposeful about this and are proactively building a company that is inclusive of all people; from race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin - essentially every type of diversity. We don’t just want people who fit in, we want them to fit together. We're active in continually improving the way we make this happen.

WE'RE UNLOCKING ACCESS TO THE NHS, BECAUSE HEALTHCARE IS NOT TRULY FREE UNTIL IT'S TRULY ACCESSIBLE 💙 The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works. We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI. We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly. Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients. We operate from within a working GP practice in East London 🏥 We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe 🚀 ⛩️ OUR PRINCIPLES Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech-1: 1. 💙 Care deeply 2. 🏋️‍♀️ Work hard 3. 🤝 Be your word 4. 💬 Trust in radical truth and transparency 5.  🚀 Do your life's best work 6. 🥳 Find the fun Read more about our principles and our "why" in the Healthtech-1 Handbook. ✨ THE ROLE We’re hiring a Senior Clinical Account Executive to help more GP practices adopt our platform. This opportunity is perfect for GPs wanting impact beyond the consulting room; this is your chance to shape the future of healthcare delivery while staying connected to patient outcomes. You’ll be part of a proven team with deep industry relationships and a track record of innovation. This role is perfect for clinicians ready to use their expertise in a strategic, commercial environment where your insights help us scale. What on offer: * Salary: £45,000 - £75,000 + commission (depends on YOE and interview performance) * Location - Stratford (E.London) - 4 days onsite & 1 WFH WHY NHS STAFF END UP THRIVING HERE The best people in this role deeply understand: * Pressure inside General Practice or the NHS * Patient access challenges * Reception and triage workflows * NHS operational realities * How difficult change can be inside the NHS Your clinical credibility and empathy will matter far more than “traditional sales experience”. You’ll spend your time: * Speaking directly with GP partners, Practice Managers, and their teams * Understanding operational pain points * Explaining how our products can support GP practices * Helping teams improve patient access * Guiding practices from sign-up to go-live WHAT SUCCESS LOOKS LIKE You’ll: * Own a geographic patch * Generate and close new practice opportunities * Build trusted relationships with clinicians and practice teams * Help practices successfully go live on the platform * Improve how we sell and support practices as we scale Targets are ambitious because the mission matters: * 15+ practices live per month * High demo-to-close conversion * Fast onboarding and adoption WHO THIS ROLE SUITS You’ll enjoy this role if you: * Care deeply about improving access to healthcare * Want impact beyond a single practice or clinic * Enjoy communicating and influencing people * Like solving operational problems * Thrive in fast-moving startup environments * Want ownership, progression, and autonomy You probably won’t enjoy this role if you: * Prefer highly structured NHS environments * Want a purely clinical role * Dislike commercial targets or outbound activity * Prefer slow decision-making and consensus culture GROWTH & PROGRESSION Progression comes from: * Closing bigger and more strategic opportunities * Becoming a product expert * Coaching and mentoring others * Helping shape go-to-market strategy IDEAL BACKGROUND We’d especially love to hear from people with experience in: * General Practice * Primary care operations * NHS transformation or commissioning * Clinical leadership * Practice management * Healthtech or digital health * Sales experience is preferred We care more about: * Being highly competitive and target driven * Clinical understanding * Communication skills * High ownership * Energy and adaptability * Ability to build trust quickly 💙 A BIT ABOUT US 💙 We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world. 🏥 Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception. 💪🏼 4 days in the office and 1 day WFH (for most roles). We highly prioritise in-person communication and prefer candidates who want to work 4+ days a week in the office. Our anchor days are Mon, Tues, Thurs and Fri. Homemade breakfast and lunch are on the house every day when you're in the office, ensuring you're fuelled for success! 🌀 We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it. 🤝 We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together. 🤜🏽 We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23). 🚀 AN OPPORTUNITY FOR REAL UPSIDE 💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice. 🎢 Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year. 📚 Learning budget of £250 annually and time off to spend it - we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth. 🍽️ Homemade breakfast and lunch are on the house when you're in the office, ensuring you're fuelled for success! 🥡 Team takeaways every Monday night 🥗 Health and fitness budget of £60 per month - see more here 🧘‍♂️ An additional 7 days of paid leave is available if you want to take time to learn how to meditate. 💫 Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you’re on our Engineering teams you’ll receive the latest MacBook Pro and our Growth & Ops teams receives a MacBook Air. 🩺 We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave. ✈️ We prioritise time outside of work to bond, once a year we’ll holiday together! Destination chosen by popular vote. In 2025, we spent 8 days in a surf camp in France! 👎 No private medical insurance, because we believe in the NHS and we are here to improve it! 🐥 Parental leave: Post passing probation it is: statutory - 6 weeks 90% pay then, SMP for 33 weeks; if you've been an employee for a year: 12 weeks 100% pay then, SMP for 27 weeks; and if you have been here for 2 years: 18 weeks 100% pay then, SMP for 21 weeks. This will improve over time. We also include up to £9,000 of childcare contribution for primary caregivers to support a five-day return where possible. 👪 Fertility leave. We understand how difficult a fertility journey can be. This is why we give an extra 5 days off per year if you or your partner are going through fertility treatment. 🐖 Pension - We operate a standard 3% employer contribution and employees auto-contribute 5% of their salary. We use Nest as our provider. 🏡 Local living benefit - A one-off benefit to support living closer to the office: £5,000 if you live within a 30-minute walk, or £2,500 within a 30-minute bike. It is optional, available immediately on signing, and not linked to performance or progression. 🚕 If you choose to work late in the office, you can expense dinner after 7pm and an Uber home after 9pm, or earlier if you feel unsafe travelling in the dark. This is optional and about wellbeing, not performance or expectations. ⛵️And of course, an adventure of a lifetime! 🌈 INCLUSIVE & DIVERSE BY DESIGN We care about building a product that is loved and a culture that is rich in perspectives, experiences, and backgrounds. Our team represents more than ten different cultures. We come together every lunch time for a home cooked meal, rotated among team members! We want everyone in our team to know that they belong. We are purposeful about this and are proactively building a company that is inclusive of all people; from race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin - essentially every type of diversity. We don’t just want people who fit in, we want them to fit together. We're active in continually improving the way we make this happen.

WE'RE UNLOCKING ACCESS TO THE NHS, BECAUSE HEALTHCARE IS NOT TRULY FREE UNTIL IT'S TRULY ACCESSIBLE 💙 The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works. We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI. We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly. Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients. We operate from within a working GP practice in East London 🏥 We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe 🚀 ⛩️ OUR PRINCIPLES Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech-1: 1. 💙 Care deeply 2. 🏋️‍♀️ Work hard 3. 🤝 Be your word 4. 💬 Trust in radical truth and transparency 5.  🚀 Do your life's best work 6. 🥳 Find the fun Read more about our principles and our "why" in the Healthtech-1 Handbook. WHAT WE’RE LOOKING FOR This is for a product-minded full stack founding engineer who wants to move with extreme urgency and have complete autonomy. You'll help build and scale our product, working across teams and directly with our customers. What we're looking for: * You are operating at a senior or lead level and have 5+ years of experience, with expertise in React and TypeScript * You’ve experienced a startup or scale up especially at an early stage. You’ve been part of a small squad of high performing engineers and you weren’t just “one of many” * You may have a founders/entrepreneurial mindset or have been a technical founder yourself and get the early stage growth journey * You pride yourself on producing high quality code which scales effectively into different environments * You feel accountable for the end-to-end solution and can build our product which can handle various NHS "oddities" * You understand and mitigate the risks of distributed systems, ensuring code that is failsafe even in the cases where things go wrong * You thrive with autonomy, responsibility, and building things that truly matter. Tech environment * Fullstack (Backend leaning): TypeScript or similar * APIs: Designing and consuming scalable, well-structured services * Data: Working with production systems and performance considerations * Experience in scaling product environments or high-stakes domains (health, finance, infra) is a strong advantage. What success looks like * You ship intuitive, high-quality user experiences that clinicians and patients rely on daily * You influence product direction, not just implementation * You identify and solve performance and usability challenges before they become problems * You become a trusted voice across engineering, product, and design * The team delivers faster and better because of you! Whats on Offer: Salary: £90-125,000k + equity Location: London (Stratford) - Onsite 4 days 💙 A BIT ABOUT US 💙 We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world. 🏥 Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception. 💪🏼 4 days in the office and 1 day WFH (for most roles). We highly prioritise in-person communication and prefer candidates who want to work 4+ days a week in the office. Our anchor days are Mon, Tues, Thurs and Fri. Homemade breakfast and lunch are on the house every day when you're in the office, ensuring you're fuelled for success! 🌀 We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it. 🤝 We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together. 🤜🏽 We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23). 🚀 AN OPPORTUNITY FOR REAL UPSIDE 💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice. 🎢 Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year. 📚 Learning budget of £250 annually and time off to spend it - we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth. 🍽️ Homemade breakfast and lunch are on the house when you're in the office, ensuring you're fuelled for success! 🥡 Team takeaways every Monday night 🥗 Health and fitness budget of £60 per month - see more here 🧘‍♂️ An additional 7 days of paid leave is available if you want to take time to learn how to meditate. 💫 Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you’re on our Engineering teams you’ll receive the latest MacBook Pro and our Growth & Ops teams receives a MacBook Air. 🩺 We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave. ✈️ We prioritise time outside of work to bond, once a year we’ll holiday together! Destination chosen by popular vote. In 2025, we spent 8 days in a surf camp in France! 👎 No private medical insurance, because we believe in the NHS and we are here to improve it! 🐥 Parental leave: Post passing probation it is: statutory - 6 weeks 90% pay then, SMP for 33 weeks; if you've been an employee for a year: 12 weeks 100% pay then, SMP for 27 weeks; and if you have been here for 2 years: 18 weeks 100% pay then, SMP for 21 weeks. This will improve over time. We also include up to £9,000 of childcare contribution for primary caregivers to support a five-day return where possible. 👪 Fertility leave. We understand how difficult a fertility journey can be. This is why we give an extra 5 days off per year if you or your partner are going through fertility treatment. 🐖 Pension - We operate a standard 3% employer contribution and employees auto-contribute 5% of their salary. We use Nest as our provider. 🏡 Local living benefit - A one-off benefit to support living closer to the office: £5,000 if you live within a 30-minute walk, or £2,500 within a 30-minute bike. It is optional, available immediately on signing, and not linked to performance or progression. 🚕 If you choose to work late in the office, you can expense dinner after 7pm and an Uber home after 9pm, or earlier if you feel unsafe travelling in the dark. This is optional and about wellbeing, not performance or expectations. ⛵️And of course, an adventure of a lifetime! 🌈 INCLUSIVE & DIVERSE BY DESIGN We care about building a product that is loved and a culture that is rich in perspectives, experiences, and backgrounds. Our team represents more than ten different cultures. We come together every lunch time for a home cooked meal, rotated among team members! We want everyone in our team to know that they belong. We are purposeful about this and are proactively building a company that is inclusive of all people; from race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin - essentially every type of diversity. We don’t just want people who fit in, we want them to fit together. We're active in continually improving the way we make this happen.

WE'RE UNLOCKING ACCESS TO THE NHS, BECAUSE HEALTHCARE IS NOT TRULY FREE UNTIL IT'S TRULY ACCESSIBLE 💙 The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works. We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI. We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly. Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients. We operate from within a working GP practice in East London 🏥 We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe 🚀 ⛩️ OUR PRINCIPLES Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech-1: 1. 💙 Care deeply 2. 🏋️‍♀️ Work hard 3. 🤝 Be your word 4. 💬 Trust in radical truth and transparency 5.  🚀 Do your life's best work 6. 🥳 Find the fun Read more about our principles and our "why" in the Healthtech-1 Handbook. As one of our Senior Product Engineers, you’ll own and shape the experiences used every day by patients and clinicians where performance, clarity, and reliability directly impact care. Whats on offer: Salary: £90,000 - £125,000 + equity Location: Stratford (London) - 4 days in office - 1 day WFH WHAT WE’RE LOOKING FOR This is for a product-minded full stack engineer that has a founders mentality that wants to move with extreme urgency and have complete autonomy. You'll help build and scale our product, working across teams and directly with our customers. * You will have 5+ years of experience, with expertise in React and TypeScript. * You’ve experienced a startup or scale up especially at early stage. You’ve been part of a small squad of high performing engineers and you weren’t just “one of many” * You're comfortable owning ambiguous problems end-to-end * Care deeply about user experience, performance, and simplicity - you seek the feedback loop! * You constantly raise the bar for both engineering and product not just internally but in our customers eyes. * Someone that thrives in autonomy, responsibility, and building things that truly matter. Tech environment * Fullstack (Backend leaning): React, TypeScript (core focus) * APIs: Designing and consuming scalable, well-structured services * Data: Working with production systems and performance considerations * AI: Integrating modern AI models into real-world healthcare workflows * Experience in scaling product environments or high-stakes domains (health, finance, infra) is a strong advantage. What success looks like * You ship intuitive, high-quality user experiences that clinicians and patients rely on daily * You influence product direction, not just implementation * You identify and solve performance and usability challenges before they become problems * You become a trusted voice across engineering, product, and design * The team delivers faster and better because of you 💙 A BIT ABOUT US 💙 We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world. 🏥 Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception. 💪🏼 4 days in the office and 1 day WFH (for most roles). We highly prioritise in-person communication and prefer candidates who want to work 4+ days a week in the office. Our anchor days are Mon, Tues, Thurs and Fri. Homemade breakfast and lunch are on the house every day when you're in the office, ensuring you're fuelled for success! 🌀 We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it. 🤝 We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together. 🤜🏽 We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23). 🚀 AN OPPORTUNITY FOR REAL UPSIDE 💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice. 🎢 Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year. 📚 Learning budget of £250 annually and time off to spend it - we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth. 🍽️ Homemade breakfast and lunch are on the house when you're in the office, ensuring you're fuelled for success! 🥡 Team takeaways every Monday night 🥗 Health and fitness budget of £60 per month - see more here 🧘‍♂️ An additional 7 days of paid leave is available if you want to take time to learn how to meditate. 💫 Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you’re on our Engineering teams you’ll receive the latest MacBook Pro and our Growth & Ops teams receives a MacBook Air. 🩺 We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave. ✈️ We prioritise time outside of work to bond, once a year we’ll holiday together! Destination chosen by popular vote. In 2025, we spent 8 days in a surf camp in France! 👎 No private medical insurance, because we believe in the NHS and we are here to improve it! 🐥 Parental leave: Post passing probation it is: statutory - 6 weeks 90% pay then, SMP for 33 weeks; if you've been an employee for a year: 12 weeks 100% pay then, SMP for 27 weeks; and if you have been here for 2 years: 18 weeks 100% pay then, SMP for 21 weeks. This will improve over time. We also include up to £9,000 of childcare contribution for primary caregivers to support a five-day return where possible. 👪 Fertility leave. We understand how difficult a fertility journey can be. This is why we give an extra 5 days off per year if you or your partner are going through fertility treatment. 🐖 Pension - We operate a standard 3% employer contribution and employees auto-contribute 5% of their salary. We use Nest as our provider. 🏡 Local living benefit - A one-off benefit to support living closer to the office: £5,000 if you live within a 30-minute walk, or £2,500 within a 30-minute bike. It is optional, available immediately on signing, and not linked to performance or progression. 🚕 If you choose to work late in the office, you can expense dinner after 7pm and an Uber home after 9pm, or earlier if you feel unsafe travelling in the dark. This is optional and about wellbeing, not performance or expectations. ⛵️And of course, an adventure of a lifetime! 🌈 INCLUSIVE & DIVERSE BY DESIGN We care about building a product that is loved and a culture that is rich in perspectives, experiences, and backgrounds. Our team represents more than ten different cultures. We come together every lunch time for a home cooked meal, rotated among team members! We want everyone in our team to know that they belong. We are purposeful about this and are proactively building a company that is inclusive of all people; from race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin - essentially every type of diversity. We don’t just want people who fit in, we want them to fit together. We're active in continually improving the way we make this happen.

WE'RE UNLOCKING ACCESS TO THE NHS, BECAUSE HEALTHCARE IS NOT TRULY FREE UNTIL IT'S TRULY ACCESSIBLE 💙 The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works. We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI. We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly. Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients. We operate from within a working GP practice in East London 🏥 We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe 🚀 ⛩️ OUR PRINCIPLES Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech-1: 1. 💙 Care deeply 2. 🏋️‍♀️ Work hard 3. 🤝 Be your word 4. 💬 Trust in radical truth and transparency 5.  🚀 Do your life's best work 6. 🥳 Find the fun Read more about our principles and our "why" in the Healthtech-1 Handbook. ✨ THE ROLE This is not a traditional Customer Success role. You’ll sit at the centre of product adoption, customer growth, and operational execution and owning the most critical stage of the customer journey and helping turn early traction into long-term success. If you thrive in fast-paced environments, enjoy solving problems, and want to play a key role in scaling a HealthTech startup, we’d love to hear from you. Salary: Starting at £45,000 + equity Office Location: - Stratford (E.London) - 4 days onsite & 1 WFH 🙋‍♀️ WHAT YOU’LL BE RESPONSIBLE FOR Customer Onboarding & Adoption * Own onboarding for new customers from initial activation through to successful adoption * Lead consultative onboarding calls via video and phone, focused on customer outcomes rather than simple product walkthroughs * Drive early engagement and ensure customers are actively using the platform * Demonstrate measurable ROI within the first 90 days through improved workflows, adoption, and customer outcomes * Act as the primary point of contact during the early customer lifecycle * Tailor onboarding approaches based on customer needs while balancing efficiency and personalisation Product Launch & Growth * Drive the successful rollout and scaling of new flagship products * Drive upsell opportunities across existing customers and contribute to wider growth targets * Identify and manage early adopter customers to ensure strong activation and retention * Troubleshoot customer issues in real-time to create a smooth and successful launch experience Product Operations & Process Building * Build and refine onboarding, support, and operational processes from scratch * Use AI tools and automation to improve onboarding, tracking, and internal workflows * Create scalable playbooks and documentation for future product rollouts * Track customer usage, feature adoption, and rollout performance Customer Insights & Cross-Functional Collaboration * Gather structured and unstructured customer feedback * Translate customer insights into actionable product and operational improvements * Work closely with Product, Engineering, Sales, and Account Management teams to improve customer experience and drive adoption * Identify recurring issues, feature gaps, and opportunities for optimisation 🎯 WHAT SUCCESS LOOKS LIKE IN YOUR FIRST 3 MONTHS * Upsell target delivered on time, with strong activation among early adopters * A clear, repeatable onboarding playbook that did not exist before you joined * Product and engineering trust you as the voice of the customer * Retention and usage metrics are being tracked and showing early positive signals By Month 1: Get up to speed, start onboarding * Understand the product, the customer base, and where the biggest opportunities are * Map existing customers by upsell readiness and product fit * Shadow customer calls and get hands-on with all internal tools * Kick off first upsell conversations and launch initial onboardings * Identify and implement 3 quick wins to improve the onboarding experience By Month 2: Full upsell sprint - scale outreach and drive activation * Refine the upsell pitch based on what is working; cut what is not * Scale outreach using AI tooling to automate follow-ups and personalise at volume * Run structured feedback sessions and write first batch of product improvement tickets By Month 3: Target hit - now build for what's next * Hit the target and make sure customers are using the product to its full potential * Audit the full customer journey and formalise onboarding and support processes * Set up dashboards and tracking for adoption, usage, and churn signals * Design a post-onboarding check-in cadence to maintain engagement * Deliver a retrospective: what worked, what did not, and what comes next 👋 ABOUT YOU * 1+ years experience in a customer-facing, operational, commercial, or startup environment * Excellent communication skills with confidence running calls and building rapport quickly * Commercially minded with the ability to connect product usage to customer value and outcomes * Highly organised and comfortable managing multiple customers and priorities simultaneously * Energised by fast-paced environments and excited by solving problems * Proactive, adaptable, and willing to operate as a generalist where needed * Interested in AI, operational efficiency, and helping build scalable systems * Ambitious and motivated to grow quickly within Customer Success, Operations, or Growth * Passionate about improving healthcare through technology 💙 A BIT ABOUT US 💙 We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world. 🏥 Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception. 💪🏼 4 days in the office and 1 day WFH (for most roles). We highly prioritise in-person communication and prefer candidates who want to work 4+ days a week in the office. Our anchor days are Mon, Tues, Thurs and Fri. Homemade breakfast and lunch are on the house every day when you're in the office, ensuring you're fuelled for success! 🌀 We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it. 🤝 We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together. 🤜🏽 We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23). 🚀 AN OPPORTUNITY FOR REAL UPSIDE 💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice. 🎢 Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year. 📚 Learning budget of £250 annually and time off to spend it - we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth. 🍽️ Homemade breakfast and lunch are on the house when you're in the office, ensuring you're fuelled for success! 🥡 Team takeaways every Monday night 🥗 Health and fitness budget of £60 per month - see more here 🧘‍♂️ An additional 7 days of paid leave is available if you want to take time to learn how to meditate. 💫 Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you’re on our Engineering teams you’ll receive the latest MacBook Pro and our Growth & Ops teams receives a MacBook Air. 🩺 We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave. ✈️ We prioritise time outside of work to bond, once a year we’ll holiday together! Destination chosen by popular vote. In 2025, we spent 8 days in a surf camp in France! 👎 No private medical insurance, because we believe in the NHS and we are here to improve it! 🐥 Parental leave: Post passing probation it is: statutory - 6 weeks 90% pay then, SMP for 33 weeks; if you've been an employee for a year: 12 weeks 100% pay then, SMP for 27 weeks; and if you have been here for 2 years: 18 weeks 100% pay then, SMP for 21 weeks. This will improve over time. We also include up to £9,000 of childcare contribution for primary caregivers to support a five-day return where possible. 👪 Fertility leave. We understand how difficult a fertility journey can be. This is why we give an extra 5 days off per year if you or your partner are going through fertility treatment. 🐖 Pension - We operate a standard 3% employer contribution and employees auto-contribute 5% of their salary. We use Nest as our provider. 🏡 Local living benefit - A one-off benefit to support living closer to the office: £5,000 if you live within a 30-minute walk, or £2,500 within a 30-minute bike. It is optional, available immediately on signing, and not linked to performance or progression. 🚕 If you choose to work late in the office, you can expense dinner after 7pm and an Uber home after 9pm, or earlier if you feel unsafe travelling in the dark. This is optional and about wellbeing, not performance or expectations. ⛵️And of course, an adventure of a lifetime! 🌈 INCLUSIVE & DIVERSE BY DESIGN We care about building a product that is loved and a culture that is rich in perspectives, experiences, and backgrounds. Our team represents more than ten different cultures. We come together every lunch time for a home cooked meal, rotated among team members! We want everyone in our team to know that they belong. We are purposeful about this and are proactively building a company that is inclusive of all people; from race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin - essentially every type of diversity. We don’t just want people who fit in, we want them to fit together. We're active in continually improving the way we make this happen.

WE'RE UNLOCKING ACCESS TO THE NHS, BECAUSE HEALTHCARE IS NOT TRULY FREE UNTIL IT'S TRULY ACCESSIBLE 💙 The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works. We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI. We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly. Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients. We operate from within a working GP practice in East London 🏥 We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe 🚀 ⛩️ OUR PRINCIPLES Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech-1: 1. 💙 Care deeply 2. 🏋️‍♀️ Work hard 3. 🤝 Be your word 4. 💬 Trust in radical truth and transparency 5.  🚀 Do your life's best work 6. 🥳 Find the fun Read more about our principles and our "why" in the Healthtech-1 Handbook.   ✨ THE ROLE This is not a traditional Customer Success role. You’ll sit at the centre of product adoption, customer growth, and operational execution and owning the most critical stage of the customer journey and helping turn early traction into long-term success. If you thrive in fast-paced environments, enjoy solving problems, and want to play a key role in scaling a HealthTech startup, we’d love to hear from you. Salary: Starting at £45,000 + equity Office Location: - Stratford (E.London) - 4 days onsite & 1 WFH   🙋‍♀️ WHAT YOU’LL BE RESPONSIBLE FOR Customer Onboarding & Adoption * Own onboarding for new customers from initial activation through to successful adoption * Lead consultative onboarding calls via video and phone, focused on customer outcomes rather than simple product walkthroughs * Drive early engagement and ensure customers are actively using the platform * Demonstrate measurable ROI within the first 90 days through improved workflows, adoption, and customer outcomes * Act as the primary point of contact during the early customer lifecycle * Tailor onboarding approaches based on customer needs while balancing efficiency and personalisation   Product Launch & Growth * Drive the successful rollout and scaling of new flagship products * Drive upsell opportunities across existing customers and contribute to wider growth targets * Identify and manage early adopter customers to ensure strong activation and retention * Troubleshoot customer issues in real-time to create a smooth and successful launch experience   Product Operations & Process Building * Build and refine onboarding, support, and operational processes from scratch * Use AI tools and automation to improve onboarding, tracking, and internal workflows * Create scalable playbooks and documentation for future product rollouts * Track customer usage, feature adoption, and rollout performance   Customer Insights & Cross-Functional Collaboration * Gather structured and unstructured customer feedback * Translate customer insights into actionable product and operational improvements * Work closely with Product, Engineering, Sales, and Account Management teams to improve customer experience and drive adoption * Identify recurring issues, feature gaps, and opportunities for optimisation   🎯 WHAT SUCCESS LOOKS LIKE IN YOUR FIRST 3 MONTHS * Upsell target delivered on time, with strong activation among early adopters * A clear, repeatable onboarding playbook that did not exist before you joined * Product and engineering trust you as the voice of the customer * Retention and usage metrics are being tracked and showing early positive signals   By Month 1: Get up to speed, start onboarding * Understand the product, the customer base, and where the biggest opportunities are * Map existing customers by upsell readiness and product fit * Shadow customer calls and get hands-on with all internal tools * Kick off first upsell conversations and launch initial onboardings * Identify and implement 3 quick wins to improve the onboarding experience   By Month 2: Full upsell sprint - scale outreach and drive activation * Refine the upsell pitch based on what is working; cut what is not * Scale outreach using AI tooling to automate follow-ups and personalise at volume * Run structured feedback sessions and write first batch of product improvement tickets   By Month 3: Target hit - now build for what's next * Hit the target and make sure customers are using the product to its full potential * Audit the full customer journey and formalise onboarding and support processes * Set up dashboards and tracking for adoption, usage, and churn signals * Design a post-onboarding check-in cadence to maintain engagement * Deliver a retrospective: what worked, what did not, and what comes next   👋 ABOUT YOU * 1+ years experience in a customer-facing, operational, commercial, or startup environment * Excellent communication skills with confidence running calls and building rapport quickly * Commercially minded with the ability to connect product usage to customer value and outcomes * Highly organised and comfortable managing multiple customers and priorities simultaneously * Energised by fast-paced environments and excited by solving problems * Proactive, adaptable, and willing to operate as a generalist where needed * Interested in AI, operational efficiency, and helping build scalable systems * Ambitious and motivated to grow quickly within Customer Success, Operations, or Growth * Passionate about improving healthcare through technology 💙 A BIT ABOUT US 💙 We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world. 🏥 Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception. 💪🏼 4 days in the office and 1 day WFH (for most roles). We highly prioritise in-person communication and prefer candidates who want to work 4+ days a week in the office. Our anchor days are Mon, Tues, Thurs and Fri. Homemade breakfast and lunch are on the house every day when you're in the office, ensuring you're fuelled for success! 🌀 We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it. 🤝 We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together. 🤜🏽 We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23). 🚀 AN OPPORTUNITY FOR REAL UPSIDE 💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice. 🎢 Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year. 📚 Learning budget of £250 annually and time off to spend it - we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth. 🍽️ Homemade breakfast and lunch are on the house when you're in the office, ensuring you're fuelled for success! 🥡 Team takeaways every Monday night 🥗 Health and fitness budget of £60 per month - see more here 🧘‍♂️ An additional 7 days of paid leave is available if you want to take time to learn how to meditate. 💫 Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you’re on our Engineering teams you’ll receive the latest MacBook Pro and our Growth & Ops teams receives a MacBook Air. 🩺 We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave. ✈️ We prioritise time outside of work to bond, once a year we’ll holiday together! Destination chosen by popular vote. In 2025, we spent 8 days in a surf camp in France! 👎 No private medical insurance, because we believe in the NHS and we are here to improve it! 🐥 Parental leave: Post passing probation it is: statutory - 6 weeks 90% pay then, SMP for 33 weeks; if you've been an employee for a year: 12 weeks 100% pay then, SMP for 27 weeks; and if you have been here for 2 years: 18 weeks 100% pay then, SMP for 21 weeks. This will improve over time. We also include up to £9,000 of childcare contribution for primary caregivers to support a five-day return where possible. 👪 Fertility leave. We understand how difficult a fertility journey can be. This is why we give an extra 5 days off per year if you or your partner are going through fertility treatment. 🐖 Pension - We operate a standard 3% employer contribution and employees auto-contribute 5% of their salary. We use Nest as our provider. 🏡 Local living benefit - A one-off benefit to support living closer to the office: £5,000 if you live within a 30-minute walk, or £2,500 within a 30-minute bike. It is optional, available immediately on signing, and not linked to performance or progression. 🚕 If you choose to work late in the office, you can expense dinner after 7pm and an Uber home after 9pm, or earlier if you feel unsafe travelling in the dark. This is optional and about wellbeing, not performance or expectations. ⛵️And of course, an adventure of a lifetime! 🌈 INCLUSIVE & DIVERSE BY DESIGN We care about building a product that is loved and a culture that is rich in perspectives, experiences, and backgrounds. Our team represents more than ten different cultures. We come together every lunch time for a home cooked meal, rotated among team members! We want everyone in our team to know that they belong. We are purposeful about this and are proactively building a company that is inclusive of all people; from race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin - essentially every type of diversity. We don’t just want people who fit in, we want them to fit together. We're active in continually improving the way we make this happen.

WE'RE UNLOCKING ACCESS TO THE NHS, BECAUSE HEALTHCARE IS NOT TRULY FREE UNTIL IT'S TRULY ACCESSIBLE 💙 The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works. We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI. We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly. Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients. We operate from within a working GP practice in East London 🏥 We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe 🚀 ⛩️ OUR PRINCIPLES Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech-1: 1. 💙 Care deeply 2. 🏋️‍♀️ Work hard 3. 🤝 Be your word 4. 💬 Trust in radical truth and transparency 5.  🚀 Do your life's best work 6. 🥳 Find the fun Read more about our principles and our "why" in the Healthtech-1 Handbook. DON'T SEE THE RIGHT ROLE RIGHT NOW? Stay on our radar 💙 👯 JOIN OUR TALENT POOL! We don't always have the right role open at the right time, but that doesn't mean we're not interested in you. Our Talent Pool is the simplest way to put your hand up and say you want to work with us. When we start hiring, it's one of the first places we look! 🙌 HOW IT WORKS Join once, and we'll take it from there. We'll match you to relevant roles as they open up. We won't reach out unless there's a genuine reason to, but when there is, we'll move quickly 😉 👍 WHO'S IT FOR? Everyone! 👀 WILL I HEAR ABOUT ROLES BEFORE THEY'RE ADVERTISED? Often, yes. We reach out to people in our Talent Pool before we post publicly. Being in the pool gives you a head start. 📞 CAN I SPEAK TO SOMEONE FROM THE TEAM? We'd love to! We can't always make time for every conversation, but if we think there's a strong fit, we'll be in touch to set something up. 💙 A BIT ABOUT US 💙 We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world. 🏥 Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception. 💪🏼 4 days in the office and 1 day WFH (for most roles). We highly prioritise in-person communication and prefer candidates who want to work 4+ days a week in the office. Our anchor days are Mon, Tues, Thurs and Fri. Homemade breakfast and lunch are on the house every day when you're in the office, ensuring you're fuelled for success! 🌀 We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it. 🤝 We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together. 🤜🏽 We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23). 🚀 AN OPPORTUNITY FOR REAL UPSIDE 💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice. 🎢 Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year. 📚 Learning budget of £250 annually and time off to spend it - we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth. 🍽️ Homemade breakfast and lunch are on the house when you're in the office, ensuring you're fuelled for success! 🥡 Team takeaways every Monday night 🥗 Health and fitness budget of £60 per month - see more here 🧘‍♂️ An additional 7 days of paid leave is available if you want to take time to learn how to meditate. 💫 Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you’re on our Engineering teams you’ll receive the latest MacBook Pro and our Growth & Ops teams receives a MacBook Air. 🩺 We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave. ✈️ We prioritise time outside of work to bond, once a year we’ll holiday together! Destination chosen by popular vote. In 2025, we spent 8 days in a surf camp in France! 👎 No private medical insurance, because we believe in the NHS and we are here to improve it! 🐥 Parental leave: Post passing probation it is: statutory - 6 weeks 90% pay then, SMP for 33 weeks; if you've been an employee for a year: 12 weeks 100% pay then, SMP for 27 weeks; and if you have been here for 2 years: 18 weeks 100% pay then, SMP for 21 weeks. This will improve over time. We also include up to £9,000 of childcare contribution for primary caregivers to support a five-day return where possible. 👪 Fertility leave. We understand how difficult a fertility journey can be. This is why we give an extra 5 days off per year if you or your partner are going through fertility treatment. 🐖 Pension - We operate a standard 3% employer contribution and employees auto-contribute 5% of their salary. We use Nest as our provider. 🏡 Local living benefit - A one-off benefit to support living closer to the office: £5,000 if you live within a 30-minute walk, or £2,500 within a 30-minute bike. It is optional, available immediately on signing, and not linked to performance or progression. 🚕 If you choose to work late in the office, you can expense dinner after 7pm and an Uber home after 9pm, or earlier if you feel unsafe travelling in the dark. This is optional and about wellbeing, not performance or expectations. ⛵️And of course, an adventure of a lifetime! 🌈 INCLUSIVE & DIVERSE BY DESIGN We care about building a product that is loved and a culture that is rich in perspectives, experiences, and backgrounds. Our team represents more than ten different cultures. We come together every lunch time for a home cooked meal, rotated among team members! We want everyone in our team to know that they belong. We are purposeful about this and are proactively building a company that is inclusive of all people; from race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin - essentially every type of diversity. We don’t just want people who fit in, we want them to fit together. We're active in continually improving the way we make this happen.

WE'RE UNLOCKING ACCESS TO THE NHS, BECAUSE HEALTHCARE IS NOT TRULY FREE UNTIL IT'S TRULY ACCESSIBLE 💙 The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works. We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI. We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly. Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients. We operate from within a working GP practice in East London 🏥 We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe 🚀 ⛩️ OUR PRINCIPLES Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech-1: 1. 💙 Care deeply 2. 🏋️‍♀️ Work hard 3. 🤝 Be your word 4. 💬 Trust in radical truth and transparency 5.  🚀 Do your life's best work 6. 🥳 Find the fun Read more about our principles and our "why" in the Healthtech-1 Handbook. FOUNDING TALENT PARTNER 🎯 MISSION STATEMENT Healthtech-1 exists to unlock appointment access in the NHS. We're already in a quarter of GP practices, and we're not stopping there. Right now, hiring is one of the most important levers in the business. You'll be our first dedicated talent hire, reporting directly to Pete (cofounder). 💙 THE ROLE You're joining at a pivotal moment. We’re growing rapidly and looking to hire 20+ roles in the next 6-12 months. Some of the foundations for the hiring function are formed, but we’re looking for someone to add process, expertise and fuel to the engine so we can take it to the next level. We think of talent as having 3 streams: * Sourcing * Candidate experience * Hiring manager experience The ideal person is able to balance the art and the science of talent acquisition. The art = you're able to charm and persuade the best talent in the world to join us. The science = the operational efficiency of running a smooth talent process. That includes planning, keeping on top of all communications, coordinating between candidates and hiring managers and staying on track with the longer term hiring plan. You're an operator who can run multiple roles concurrently without anything slipping through the cracks. Opportunities for progression: This is a founding role in a function that will grow. As we scale beyond hiring into onboarding, culture, and retention, this becomes a full People function. You'll have the opportunity to build and lead it. Whilst our preference is always for people who stay for the long term, we’re also open to 9-12 month FTC. Hybrid office culture: 💪🏼 4 days in our office in Stratford. Our anchor days are Mon, Tues , Thurs and Fri. Homemade breakfast and lunch are on the house every day when you're in the office, ensuring you're fuelled for success! Comp: £65k to £75k and competitive founding-level equity If building the talent function that unlocks access to the NHS for millions in the country excites you — get in touch 😊 🎯 OBJECTIVES & KEY RESULTS IN YOUR FIRST 3 MONTHS Objective: Build a hiring function that attracts top talent Key results: * 10 offers accepted across active roles * Glass door 4/5 * Candidate NPS ≥ 4/5 * Hiring manager satisfaction ≥ 4/5 * Time-to-hire on desired candidates ≤ 5 weeks 📅 PROJECTS AND MILESTONES IN YOUR FIRST 3 MONTHS BY MONTH 1: GET UP TO SPEED * Deeply understand the company, our hiring managers, our roles, and what great looks like for each role * Take ownership of 5 roles, running sourcing, screening and intro calls * Run a hiring manager experience retro, implement 3 changes * Get our outbound motion firing: LinkedIn messaging, referrals, warm intros, sourcing tools * Set up clean, trustworthy reporting on funnel conversion at every stage * 🎯 Get 5 candidates into final stages BY MONTH 2: SHARPEN EVERYTHING AND START THINKING AHEAD * Take full ownership of new role creation * Run hiring manager kickoffs for new roles and then maintain weekly syncs * Built an effective headhunting playbook * Run a candidate experience retro with recent joiners, implement 3 changes * Run a bold top of funnel project to increase company exposure * 🎯 Get 10 candidates into final stages BY MONTH 3: OPERATING AT FULL PACE, INBOUND IS GROWING * Candidate NPS ≥ 4/5 * Hiring manager satisfaction ≥ 4/5 * 🎯 Get 15 candidates into final stages, and hit your offer target 🔍 SCOPE OF THE ROLE YOU FULLY OWN: * Outbound strategy & sourcing * End-to-end hiring process across all functions * Market research and benchmarking * Hiring manager relationships: kickoffs, weekly syncs, and candidate quality reporting * Candidate experience from first contact to offer * Employer brand touch points: posts, job descriptions, how we show up publicly * Reporting and results YOU DO NOT OWN, BUT WILL CONTRIBUTE TO: * Onboarding beyond the pre-start experience (that comes later) * Content creation (we’ll have a marketer to do this) 👍 MUST HAVES * Both agency and startup experience - 3+ years of working in a fast-paced recruitment agency environment and made the leap into an in-house or startup environment. * Know the full life cycle - from attraction, assessment, offer to onboarding. * A brilliant communicator and storyteller - your outreach gets replies. Candidates leave conversations more excited. You understand that every touchpoint is potentially a magic moment. * Operationally excellent - you can run 6+ roles at once without things slipping. You track the funnel, know your numbers, and know which parts of the system to fix. * Aim for best - when you consider candidate and hiring manager experience, you consider what excellent looks like and drive change towards that. * Hired extensively in software engineering roles - you’ll be hiring both tech and non-tech roles, but we're looking for someone that is very experienced in hiring software engineers so they can hit the ground running! * Care deeply for the mission - you’ll be the front face and first impression of our company. So, your passion can only transmit if you personally deeply care about opening up access to the NHS 👌 NICE TO HAVE * Experience working in health tech * Deeper experience beyond onboarding, into People (probations, performance, retention, promotions) * Experience using Ashby * An interest in AI ✨ HIRING PROCESS 1. 👋 Intro chat - we want to understand how you think [20 mins] 2. 🤿 CV deep-dive - we'll go through your background in detail [45 mins] 3. 💼 A paid in-office work trial - you'll work on a real problem with us [6 hours] 4. ⛩️ Principles interview - to understand your value system [1 hour] 5. 🎉 Offer - celebrate and get you set up for success! 💙 A BIT ABOUT US 💙 We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world. 🏥 Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception. 💪🏼 4 days in the office and 1 day WFH (for most roles). We highly prioritise in-person communication and prefer candidates who want to work 4+ days a week in the office. Our anchor days are Mon, Tues, Thurs and Fri. Homemade breakfast and lunch are on the house every day when you're in the office, ensuring you're fuelled for success! 🌀 We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it. 🤝 We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together. 🤜🏽 We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23). 🚀 AN OPPORTUNITY FOR REAL UPSIDE 💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice. 🎢 Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year. 📚 Learning budget of £250 annually and time off to spend it - we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth. 🍽️ Homemade breakfast and lunch are on the house when you're in the office, ensuring you're fuelled for success! 🥡 Team takeaways every Monday night 🥗 Health and fitness budget of £60 per month - see more here 🧘‍♂️ An additional 7 days of paid leave is available if you want to take time to learn how to meditate. 💫 Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you’re on our Engineering teams you’ll receive the latest MacBook Pro and our Growth & Ops teams receives a MacBook Air. 🩺 We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave. ✈️ We prioritise time outside of work to bond, once a year we’ll holiday together! Destination chosen by popular vote. In 2025, we spent 8 days in a surf camp in France! 👎 No private medical insurance, because we believe in the NHS and we are here to improve it! 🐥 Parental leave: Post passing probation it is: statutory - 6 weeks 90% pay then, SMP for 33 weeks; if you've been an employee for a year: 12 weeks 100% pay then, SMP for 27 weeks; and if you have been here for 2 years: 18 weeks 100% pay then, SMP for 21 weeks. This will improve over time. We also include up to £9,000 of childcare contribution for primary caregivers to support a five-day return where possible. 👪 Fertility leave. We understand how difficult a fertility journey can be. This is why we give an extra 5 days off per year if you or your partner are going through fertility treatment. 🐖 Pension - We operate a standard 3% employer contribution and employees auto-contribute 5% of their salary. We use Nest as our provider. 🏡 Local living benefit - A one-off benefit to support living closer to the office: £5,000 if you live within a 30-minute walk, or £2,500 within a 30-minute bike. It is optional, available immediately on signing, and not linked to performance or progression. 🚕 If you choose to work late in the office, you can expense dinner after 7pm and an Uber home after 9pm, or earlier if you feel unsafe travelling in the dark. This is optional and about wellbeing, not performance or expectations. ⛵️And of course, an adventure of a lifetime! 🌈 INCLUSIVE & DIVERSE BY DESIGN We care about building a product that is loved and a culture that is rich in perspectives, experiences, and backgrounds. Our team represents more than ten different cultures. We come together every lunch time for a home cooked meal, rotated among team members! We want everyone in our team to know that they belong. We are purposeful about this and are proactively building a company that is inclusive of all people; from race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin - essentially every type of diversity. We don’t just want people who fit in, we want them to fit together. We're active in continually improving the way we make this happen.

WE'RE UNLOCKING ACCESS TO THE NHS, BECAUSE HEALTHCARE IS NOT TRULY FREE UNTIL IT'S TRULY ACCESSIBLE 💙 The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works. We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI. We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly. Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients. We operate from within a working GP practice in East London 🏥 We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe 🚀 ⛩️ OUR PRINCIPLES Exciting challenges lie ahead. Guided by our principles, we’ll meet these challenges with a thoughtful and caring approach. These principles drive everything we do at Healthtech-1: 1. 💙 Care deeply 2. 🏋️‍♀️ Work hard 3. 🤝 Be your word 4. 💬 Trust in radical truth and transparency 5.  🚀 Do your life's best work 6. 🥳 Find the fun Read more about our principles and our "why" in the Healthtech-1 Handbook. 🚀 THE MISSION We have an ambitious mission: to unlock access to healthcare by navigating patients to the right place, first time. We’re going to create a world where every appointment is transparent and bookable, starting in General Practice. We're the team to do this - We were previously ranked 8th fastest growing startup in UK and 33rd fastest in Europe. Now, we are hiring an Account Executive to help us get in front of more practices. Your core focus will be on full cycle sales from lead generation to closing and onboarding practices. You’ll be joining an ambitious sales team with prior experience at Monzo, Revolut, the Civil Service, the NHS, investment banking, consulting, and other VC-backed startups. Everyone works in pairs to own a geographic patch. We work in pairs because we believe it encourages peer learning and healthy team culture. Progression works across three dimensions: 1. Closing bigger deals (larger ACV) 2. Selling more advanced products 3. Training/ coaching other members of the team This is a place to do your life’s best work. 🎯 GOAL EXPECTATIONS Our mission is to unlock access to healthcare. You will contribute by increasing appointment supply. This is achieved through selling more products to more practices. OBJECTIVE 1: CONVERT NEW PRACTICES * You will own a geographical patch and do everything it takes to get at least 10 live practices a week. * You will hone your craft until you achieve a 70% demo-to-sign rate (demo conversion rate) and a 90% sign-to-live rate (funnelling). * You will represent the voice of Healthtech-1 and take pride and care in every interaction with practices. OBJECTIVE 2: GENERATE LEADS * You will create and implement high impact lead gen strategies (e.g. cold calling, email campaigns, events, field sales, referrals, etc.). * You will generate high quality leads using storytelling, data, and research. * You will fill a personal calendar of demos. OBJECTIVE 3: IMPROVE TEAM PERFORMANCE * You will improve team processes on a weekly basis. * You will bring happy conflict in a loving way, no artificial harmony. * You will help the team aim for a stretch target of 15 practices live per person per week. * You aim to delight practices in every interaction and leave practices with a great impression of Healthtech-1 regardless of if they buy or not. 🔍 SCOPE OF THE ROLE YOU FULLY OWN: * Your live practices target * The quality and effectiveness of your outbound campaigns * The GTM strategy for your geographic patch YOU CO-OWN: * The enrichment of your lead list * Keeping the CRM tidy and updated * Booking demos (shared responsibility with Junior Growth Specialists) YOU INFLUENCE (BUT DO NOT OWN): * The way we invest in and deliver inbound campaigns * Product direction via closing the customer feedback loop YOU DO NOT OWN: * Account management * Product roadmap * ICB (enterprise) deals ⚠️ THIS ROLE IS NOT FOR EVERYONE This is a high-agency, high-expectation role in a fast-moving healthtech environment. You probably won’t enjoy this role if you: * Prefer to be told what to do over figuring out what to do * Need significant training and supervision to improve * Aren't comfortable with honest feedback * Don't want to constantly push your work rate You will enjoy this role if you like owning your target and raising the bar around you. "You'll be joining a focussed high growth team that have ambitions to help every single practice in the country, and won't stop until they do so. We're humble, low ego and care deeply about doing our life's best work. This will be a ride of a lifetime." -- Pete Huang, Cofounder & Growth Lead. 📝 30/60 DAY PLAN BY DAY 30: TRAIN UP, EARN TRUST AND GET MOVING 🏃 * Learn the main concepts * practice personas * how a practice works * the NHS system * our products * Build empathy for the NHS through direct exposure * Spend a few days as a GP practice receptionist to understand our customer deeply * Stretch goals, complete some admin! * process documents * complete a triage form * serve a patient * call a patient * Present your Old World to the team * Learn the healthtech-1 style, then develop your authentic style * Watch a demo from each AE * Watch 10 demos * Listen to team mate’s cold calling (1 hour with each AE) * Reflect, summarise and share your style with your manager * Demo, close and onboard practices * independently deliver demos * all activity well documented in CRM * delivered demos at high throughput (assuming you have the leads) KPIs: * 🎯 10 practices live * 🎯 Conversion rate for registrations >50% * 100 lead gen touch-points a week, using at least 3 channels * Proactively report on pipeline activity and health (activity, conversion, results, duration) * Average sign to live <4 weeks * No early churns BY DAY 60: FULL SPEED AND CONSISTENT RESULTS 🏎️ * You’ve high team, product, company knowledge * <1 support ask per 5 practices * You’re competent at completing the full life cycle * 100 lead gen touch-points a week, using at least 5 channels * All activity well documented in CRM * 30 practices self-generated and live in total * No early churns * You’re having team level impact * created 5 support / growth articles * delivered a knowledge share * you’ve helped a team member debug a problem KPIs: * 🎯 20 practices live a month * 🎯 Conversion rate for registrations >60% * Proactively report on pipeline activity and health (activity, conversion, results, duration) * Average sign to live <4 weeks ✅ MUST-HAVE TRAITS * Bias to action - fearless with getting on the phone, bias to action, takes rejection well * Storyteller - High quality and persuasive incredible communicator internally and externally * Outcome driven - focus on the big picture and business goals * Coach-ability - strong internal communication, be able to take on feedback and adjust plan * Tech savvy - understand the stack; Attio etc * Team player - low personal ego, brings happy conflict, and improves ways of working * Clear communicator - communicates appropriately for the setting (e.g. concise or detailed as needed) * Hard working - will go above and beyond to unlock access to healthcare * Personable and refreshing - can build a relationship with a spoon, puts people at ease, makes them happy * Creative - looks beyond the past and present, looking for new high impact opportunities 👍 REQUIRED EXPERIENCE * 2 years of sales experience * Worked in a fast paced startup environment 😊 THE HIRING PROCESS 1. 15min fit check 2. Take home assessment (2-3 hours) 3. 45min CV interview 4. 2-day paid work trial at our offices 5. Principles interview with the founders 6. Offer and references! 🥳 💙 A BIT ABOUT US 💙 We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world. 🏥 Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception. 💪🏼 4 days in the office and 1 day WFH (for most roles). We highly prioritise in-person communication and prefer candidates who want to work 4+ days a week in the office. Our anchor days are Mon, Tues, Thurs and Fri. Homemade breakfast and lunch are on the house every day when you're in the office, ensuring you're fuelled for success! 🌀 We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it. 🤝 We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together. 🤜🏽 We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23). 🚀 AN OPPORTUNITY FOR REAL UPSIDE 💉 Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice. 🎢 Every 8 weeks we take a day off to socialise as a team. In the past we’ve hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year. 📚 Learning budget of £250 annually and time off to spend it - we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth. 🍽️ Homemade breakfast and lunch are on the house when you're in the office, ensuring you're fuelled for success! 🥡 Team takeaways every Monday night 🥗 Health and fitness budget of £60 per month - see more here 🧘‍♂️ An additional 7 days of paid leave is available if you want to take time to learn how to meditate. 💫 Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you’re on our Engineering teams you’ll receive the latest MacBook Pro and our Growth & Ops teams receives a MacBook Air. 🩺 We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave. ✈️ We prioritise time outside of work to bond, once a year we’ll holiday together! Destination chosen by popular vote. In 2025, we spent 8 days in a surf camp in France! 👎 No private medical insurance, because we believe in the NHS and we are here to improve it! 🐥 Parental leave: Post passing probation it is: statutory - 6 weeks 90% pay then, SMP for 33 weeks; if you've been an employee for a year: 12 weeks 100% pay then, SMP for 27 weeks; and if you have been here for 2 years: 18 weeks 100% pay then, SMP for 21 weeks. This will improve over time. We also include up to £9,000 of childcare contribution for primary caregivers to support a five-day return where possible. 👪 Fertility leave. We understand how difficult a fertility journey can be. This is why we give an extra 5 days off per year if you or your partner are going through fertility treatment. 🐖 Pension - We operate a standard 3% employer contribution and employees auto-contribute 5% of their salary. We use Nest as our provider. 🏡 Local living benefit - A one-off benefit to support living closer to the office: £5,000 if you live within a 30-minute walk, or £2,500 within a 30-minute bike. It is optional, available immediately on signing, and not linked to performance or progression. 🚕 If you choose to work late in the office, you can expense dinner after 7pm and an Uber home after 9pm, or earlier if you feel unsafe travelling in the dark. This is optional and about wellbeing, not performance or expectations. ⛵️And of course, an adventure of a lifetime! 🌈 INCLUSIVE & DIVERSE BY DESIGN We care about building a product that is loved and a culture that is rich in perspectives, experiences, and backgrounds. Our team represents more than ten different cultures. We come together every lunch time for a home cooked meal, rotated among team members! We want everyone in our team to know that they belong. We are purposeful about this and are proactively building a company that is inclusive of all people; from race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin - essentially every type of diversity. We don’t just want people who fit in, we want them to fit together. We're active in continually improving the way we make this happen.

SCOPE OF THE ROLE At Soho House, the Health Club Manager leads the successful launch and day-to-day operation of our Health Club, creating an exceptional member experience across fitness, recovery and spa. This is a pre-opening leadership role, responsible for delivering every aspect of the Health Club before opening day and establishing the standards that will define the operation long-term. Working closely with the General manager, Global Director of Health Clubs and the wider project team, you will oversee recruitment, procurement, operational readiness, training, supplier management and the successful opening of the Health Club. Following launch, you will lead the daily operation of the Health Club, including the gym, recovery technologies, spa treatments, wellness programming and changing facilities. You will be responsible for building a high-performing team, delivering exceptional member experiences, always ensuring a safe environment and driving commercial performance. KEY RESPONSIBILITIES Pre-Opening * Lead all Health Club pre-opening activities, ensuring operational readiness for launch. * Recruit, onboard and train the Health Club team, including fitness, spa and recovery colleagues. * Support procurement, equipment installation, treatment room set-up and recovery technology commissioning. * Develop and implement operational standards, SOPs and opening procedures. * Establish supplier relationships and coordinate external contractors during the opening phase. * Work alongside project, design and facilities teams to ensure all spaces are completed to Soho House standards. * Deliver team inductions and opening training programmes. Operations & Member Experience * Lead the day-to-day operation of the gym, spa, recovery technologies and wellness facilities. * Ensure exceptional standards of cleanliness, maintenance and presentation across all Health Club spaces. * Oversee member journeys across fitness, personal training, recovery services, treatments and wellness programming. * Develop a calendar of classes, events and wellness activations to maximise member engagement. * Ensure recovery technologies, including Hyperbaric Oxygen Therapy (HBOT), Red Light Therapy and other wellness equipment, operate safely, effectively and in accordance with company procedures. * Build strong relationships with members, delivering a highly personalised and hospitality-led experience. Leadership * Recruit, coach and develop a high-performing Health Club team. * Lead performance reviews, training, scheduling and succession planning. * Foster a culture of accountability, collaboration and exceptional service. * Ensure staffing levels meet operational and commercial demands. Commercial Performance * Deliver departmental revenue, payroll and profitability targets. * Monitor KPIs including treatments, personal training, classes, retail and recovery services. * Identify opportunities to improve utilisation, member engagement and revenue. * Partner with Membership, Marketing and Events to drive Health Club awareness and participation. Operational Excellence * Manage Health Club budgets, purchasing and stock control. * Maintain equipment through planned preventative maintenance and supplier relationships. * Ensure compliance with all health and safety legislation, operating procedures and licensing requirements. * Produce regular operational and commercial reports for senior leadership. * Maintain the highest standards of risk management across fitness, spa and recovery operations. REQUIRED EXPERIENCE * 5 years' experience managing a premium health club, luxury spa, wellness club or hospitality operation. * Previous pre-opening experience is highly desirable. * Strong operational knowledge across fitness, spa and recovery environments. * Experience managing multidisciplinary teams including fitness professionals, therapists and wellness practitioners. * Demonstrated experience delivering commercial targets and managing departmental budgets. * Excellent leadership and organisational skills. * Experience working with recovery technologies, longevity services or advanced wellness offerings is advantageous. * Spa or Gym qualification * Strong understanding of health and safety legislation and risk management. * Comfortable working in a fast-paced opening environment with changing priorities. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Additional Benefits: Employees are eligible for benefits above and beyond those required by law, including food coupons, a savings fund and life insurance coverage. * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Meal: Whilst on duty you will be provided with a substantial meal free of charge.

The Role…  At Soho House, as a Maintenance Supervisor, you will oversee the day-to-day operations of the maintenance team to ensure that all areas of the club — including public spaces, guest areas, kitchen, spa, gym, and back-of-house — are kept in excellent condition. You’ll play a key role in supporting the club’s operations by ensuring a safe, well-maintained, and fully functional environment for members, guests, and staff.  This hands-on role includes leadership responsibilities, regular inspections, scheduling maintenance works, and ensuring compliance with health and safety standards.  ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (Option to add up to 2 additional dependents) * Dental Plan (option to add up to additional 2 dependents) * Birthday Day Off after 1 years continuous service  * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Supervise the daily maintenance operations of the property, including plumbing, electrical, HVAC, and general repairs  * Allocate and monitor tasks to maintenance technicians, ensuring quality and timely completion  * Conduct regular inspections of all building areas and equipment, identifying and addressing maintenance issues proactively  * Liaise with external contractors and vendors, ensuring all works are delivered to standard and on schedule  * Maintain and manage the Preventative Maintenance Schedule (PPM)  * Ensure all maintenance work complies with relevant health, safety, and environmental standards  * Keep accurate records of maintenance activities, equipment logs, permits, and safety inspections  * Support the club’s operations team during events or emergency repair situations  * Collaborate closely with housekeeping, kitchen, spa, and operations teams to minimise downtime or disruption  * Train and mentor junior team members to uphold high standards of work and safety awareness  ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... A successful Maintenance Supervisor for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success. * Minimum 3–5 years in a building maintenance or engineering role, with 1–2 years in a supervisory capacity  * Broad technical knowledge across mechanical, electrical, plumbing, and general facilities upkeep  * Experience managing contractors, PPM schedules, and maintenance logs  * Strong leadership, communication, and problem-solving skills  * Knowledge of health & safety legislation, risk assessments, and compliance standards  The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £21—£21 GBP

The role… At Soho House, a Glass Polisher thrives in fast-paced and high-volume environments that require efficient and careful cleaning, polishing and storage of glassware used at Soho House. The Glass Polisher collaborates with the kitchen and bar team to support Front of House (FOH) operations.  Partnering with the Porter and Dishwasher team a Glass Polisher is meticulous and has a keen eye for detail to ensure crystal clear appearance of all glassware. A successful Glass Polisher plays a crucial role in maintaining a sanitary and clean experience for members and guests that enforces increased customer satisfaction, reduce the number of spotty glasses, and add an attractive, polished appeal to the glassware selection.  Main Duties * Responsible for partnering with Porters and dishwashers following glassware being washed and sanitized to inspect imperfections, dry water spots, stocking and support Front of House (FOH) team with glassware for service * Adhere to health and safety guidelines by following Soho House Company policies, procedures, and standards and local, state, and federal law as applicable Dispose of any broken/chipped/defective glassware to maintain the safety of our guests * Clean and polish stemware, flatware and all bar glassware * Partner with barbacks and housekeeping team to restock glassware for all bars and minibars (when applicable) * Communicate effectively with all team members to ensure members and guests experience and service is upheld to the highest standards * Support bartenders in wiping down bottles, cleaning and maintaining bar * Performs other duties as assigned by supervisor/manager Required Skills/Qualifications * Minimum 1+ year of experience * Ability to understand and follow written and verbal instructions * Detail oriented and thrive in fast-paced environment * Ability to multitask and work and works well under pressure * Keen eye for detail and “perfection” even if it requires repetitive task * Basic verbal communication skills Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to work on your feet for at least 8 hours. * Fast paced movements are required to go from one part of the club to others. * Must be able to move, pull, carry or lift at least 40 pounds. * Occasionally kneel, bend, crouch and climb as required. Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with California law, the salary range for this role if filled within California is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $24—$24 USD

The Role…  At Soho House, the Assistant Housekeeping Manager supports the delivery of an exceptional member and guest experience by maintaining the highest standards of cleanliness, organisation, and presentation across all areas of the Club. Working closely with the Housekeeping Manager, you will oversee the day-to-day operations of the housekeeping team, ensuring every space reflects the luxury and attention to detail expected at the Club.  ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * Every House Membership * 50% off Food & Drink, 7 days a week * Staff Room Rate; Any Bedroom, Any House, $100 a night * Private Health and Dental Care * Life Assurance * Day off on your birthday * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Support the Housekeeping Manager in overseeing daily housekeeping operations across all areas, including public spaces, member lounges, changing rooms, spa areas, and back-of-house.  * Supervise and coordinate housekeeping staff schedules to always ensure appropriate coverage.  * Conduct regular inspections to ensure cleanliness, presentation, and maintenance standards are consistently met.  * Respond promptly to guest/member requests, resolving any housekeeping concerns efficiently and courteously.  * Assist with inventory management of cleaning supplies, linen, guest amenities, and equipment, ensuring cost control and minimal waste.  * Support recruitment, onboarding, and training of housekeeping staff.  * Ensure team is fully briefed on daily priorities, special requests, and Club standards.  * Communicate effectively with other departments (Front Office, Events, Maintenance) to coordinate service delivery.  * Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence. * Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team. ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... * Minimum of 2+ years’ experience in similar capacity * Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure * Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests * Must be able to demonstrate competency as outlined in the training schedule and Club School * Must be able to work flexible shifts and schedules, including weekends and holidays as needed * Ability to take direction, work in a team environment and autonomously

🌞 About the job Would you like to work where others only come to relax? As a Hotel Entertainer on a beautiful resort in Crete, Kos, Rhodes or Corfu, you’ll be part of a fun and international team, creating unforgettable moments for guests from all over the world. Your main tasks will include: Leading fun daytime activities and games for both adults and children. Organizing sports sessions, fitness classes, and kids club activities. Taking part in – and sometimes leading – evening entertainment and shows. Being a friendly and approachable point of contact for guests. 💡 We are looking for someone who: - Is outgoing, energetic, and positive, with a smile that’s contagious. - Enjoys working with people and creating memorable experiences. - Speaks English fluently (additional languages are a plus). - Is available to work atleast 3-4 months between April - November 2026. - Holds an EU/EES passport (required for employment). 🌍 What’s included: Accommodation provided. Meals throughout the entire contract period. Insurance (health and social security). Possible transport support. A supportive and international work environment with a great team spirit. Future opportunities There are excellent opportunities to continue working more seasons 🚀 Your adventure starts here! If you dream of working under the Greek sun, creating unforgettable memories for guests, and being part of a dynamic international team, this is your chance. Apply now to join the team for the rest of this season! How to apply: Send your CV and a short motivational (both in english) This could be the start of an exciting international career! 🌴