Bambuser

While we welcome applications from everywhere, please note that at this stage we are prioritizing candidates who are already based in Stockholm and eligible to work in Sweden without visa sponsorship. ---------------------------------------------------------------------------------------------------------------------------------- WE ARE BAMBUSER, AND WE ARE BUILDING THE DATA LAYER FOR THE NEXT ERA OF COMMERCE. Commerce is changing again. A growing share of purchases will be discovered and decided by AI agents and assistants, not by someone browsing a website. Making that work needs new data products, and we think there's a huge untapped opportunity in building them. That's where you come in. ✨ We already power commerce experiences for some of the world's most iconic brands: LVMH, Audi, Sisley Paris, Sephora, Decathlon, Sonos. Underneath those experiences sits a growing, compounding pool of commerce and behavioral data. We believe there's a whole new category of products waiting inside it, and we're building a team from the ground up to go find them. This is a founder-style role inside a bigger company: you'll own an area end-to-end, with the autonomy to set the strategy and a cross-functional team to help you build it. ---------------------------------------------------------------------------------------------------------------------------------- WHAT YOU'LL DO * Own a team end-to-end: strategy, roadmap, delivery, and performance; and run it like a small business inside Bambuser * Define and continually refine the problem space you're solving, staying close to where the opportunity lies * Identify and size new opportunities, and build the business case that turns a hunch into a defensible bet * Decide what to ship, and lead a cross-functional team of engineers, analysts, designers, and data people to build and deliver it to a high quality * Track performance against clear outcomes, then iterate and scale what's working * Work qual and quant data fluently, from customer conversations to usage data to market signals * Operate in two gears at once: ship quick wins that build momentum, while steering toward a longer-term strategic impact * Build new data products and offerings from the ground up, to a standard the world's leading enterprises expect * Bring focus and sound business judgment to a space that's still being defined ---------------------------------------------------------------------------------------------------------------------------------- WHO YOU ARE We believe you'll thrive if you… * Have senior product management experience owning a product or problem space end-to-end * Have built a customer-facing data product, data platform or commercial data offering * Have built and launched a new product or offering from 0 to 1, ideally involving data * Have succeeded in a startup, scale-up or similarly fast-moving environment where direction and structure were still being created * Are comfortable across the full product life cycle from opportunity discovery through shipping through scaling * Know how to identify and size an opportunity, validate demand and build a compelling commercial case * Are fluent in both qualitative and quantitative data, and know when to lean on each * Are technically and analytically fluent enough to lead effectively alongside data, engineering and analytics teams * Think in quick wins and long-term strategy at the same time, and know how to run both gears together * Want a high-autonomy role and the accountability that comes with it * Communicate clearly with engineers, analysts, designers and commercial stakeholders to understand and negotiate trade-offs Bonus If You… * Have worked with enterprise clients, ideally at consumer, retail, or commerce brands * Are genuinely curious about agentic and AI-driven commerce and where it's heading * Have experience pricing or packaging a new product or offering ---------------------------------------------------------------------------------------------------------------------------------- ABOUT THE TEAM We work in small, cross-functional teams, each focused on a high-impact problem space and run like a small business with clear ownership, its own strategy, and the room to decide what to build and why. This team is brand new, which means an outsized hand in shaping what the team exists to do. You'll report to the VP of Product & Innovation and work closely with our design, data, engineering, and commercial teams as well as the enterprise clients this team is building for. ---------------------------------------------------------------------------------------------------------------------------------- ABOUT THE PRODUCT Watch Kristina, our VP of Product & Innovation, give a quick tour of our core products. ---------------------------------------------------------------------------------------------------------------------------------- WHY JOIN BAMBUSER? We combine the pace and impact of a scale-up with the creativity of a startup. We're already trusted by some of the world's biggest brands to power their commerce experiences. Now we're finding out what their data can do next, as commerce becomes more automated and agent-driven. Data compounds – the earlier we find the right products, the bigger that advantage grows over time. You'll have the autonomy, trust, and technical firepower to define a new part of our business and build things that matter, for the world's leading companies. ---------------------------------------------------------------------------------------------------------------------------------- While we welcome applications from everywhere, please note that at this stage we are prioritizing candidates who are already based in Stockholm and eligible to work in Sweden without visa sponsorship.

JOIN BAMBUSER AND HELP SHAPE HOW CUSTOMER SUCCESS SCALES ACROSS A GLOBAL PORTFOLIO OF BRANDS. ---------------------------------------------------------------------------------------------------------------------------------- WE ARE BAMBUSER, AND WE’RE RESHAPING COMMERCE Video has quickly become one of the most powerful ways for brands to engage, inspire and convert consumers. At Bambuser, we’re helping some of the world’s most recognized brands transform how they sell online through live shopping, shoppable video and interactive commerce experiences. Brands including LVMH, Audi, Sephora, Decathlon and Sonos use our platform to create richer, more engaging customer experiences and measurable commercial impact. Now, we’re rethinking how we help a broader portfolio of customers realise that value at scale. That’s where you come in. ---------------------------------------------------------------------------------------------------------------------------------- ABOUT THE ROLE As our Customer Success Manager for Scaled Accounts, you’ll own a broad portfolio of approximately 45-50 customers, with direct responsibility for their adoption, value realisation, retention, renewal and growth. This is not a traditional high-touch CSM role built around recurring meetings with every customer. You’ll use customer health, product usage, engagement and commercial data to determine where your attention can have the greatest impact. You’ll combine automated and one-to-many engagement with targeted 1:1 support when there is a clear risk, renewal, adoption need or growth opportunity. You’ll still fully own the customer relationship and its commercial outcomes. The difference lies in how you deliver Customer Success: intelligently, proactively and at scale. You’ll also help us shape what scaled Customer Success should look like at Bambuser. Working with the wider CS team, you’ll develop smarter programmes, triggers, workflows and ways of working that allow us to reach more customers while maintaining a relevant and valuable experience. If you’re excited by the combination of customer relationships, commercial ownership, data and building better ways of working, this is a rare opportunity to make your mark. ---------------------------------------------------------------------------------------------------------------------------------- ABOUT THE TEAM You’ll join Bambuser’s global Customer Success team and report to our Vice President of Customer Success. You’ll work closely with Implementation, Support, Sales, Product and Engineering to help customers succeed throughout their journey with Bambuser. You’ll also collaborate with our Senior CSMs, who manage smaller portfolios of larger, more complex accounts through a higher-touch model. Together, you’ll help build a CS organisation that gives every customer the right level of support while allowing our teams to focus their time where they can create the greatest customer and business impact. ---------------------------------------------------------------------------------------------------------------------------------- WHAT YOU’LL OWN CUSTOMER SUCCESS, ADOPTION AND VALUE * Own the success and commercial health of a broad portfolio of Bambuser customers. * Help customers maximise the value of Bambuser’s solutions by translating our products and features into relevant use cases and measurable business outcomes. * Monitor customer health, product adoption, engagement, attributed sales and ROI to identify risks, opportunities and common trends. * Intervene proactively when adoption is low or declining, creating targeted plans to increase usage, improve outcomes and demonstrate value. * Deliver targeted Business Reviews, ROI discussions, training and strategic sessions where deeper engagement will make a meaningful difference. * Act as a trusted advisor by sharing relevant video commerce, eCommerce and industry best practices. SCALED ENGAGEMENT AND PORTFOLIO INTELLIGENCE * Use Salesforce, customer health scores, AI agents, product usage, data warehouses and other customer signals to prioritise your portfolio and determine where human intervention will have the greatest impact. * Develop and deliver scalable engagement programmes such as webinars, office hours, adoption campaigns, product education and best-practice sessions. * Use automation, AI and digital engagement tools to increase the reach and effectiveness of Customer Success while maintaining a relevant and personalised customer experience. * Provide focused 1:1 support based on customer health, commercial value, risk or growth opportunity rather than relying on a fixed meeting cadence. * Help shape and continuously improve Bambuser’s wider scaled CS model, including its programmes, triggers, workflows and ways of working. RENEWALS, RETENTION AND GROWTH * Own the end-to-end renewal process across your portfolio, from early preparation and risk identification through commercial conversations and successful completion. * Identify and address churn or contraction risks before they become renewal blockers. * Surface growth and expansion opportunities, collaborating with Sales where appropriate while retaining ownership of the overall customer relationship. * Maintain clear and accurate renewal forecasts, risks, opportunities and next steps. * Track and report key portfolio outcomes including adoption, customer health, engagement, retention and NRR. CROSS-FUNCTIONAL CUSTOMER LEADERSHIP * Partner with Implementation to ensure customers transition successfully from onboarding into ongoing adoption, with clear objectives and measures of success. * Work with Support, Engineering and Product to identify, prioritise and escalate issues affecting customer adoption, experience or value. * Maintain accurate and actionable customer information in Salesforce and our wider Customer Success systems. * Identify successful outcomes, innovative use cases and potential customer advocates, working with internal teams to develop customer stories and references. * Analyse patterns across the portfolio and share insights on customer needs, adoption barriers and opportunities with Product, Sales, Marketing and the wider CS organisation. ---------------------------------------------------------------------------------------------------------------------------------- WHAT WE’RE LOOKING FOR You’re a commercially minded Customer Success professional who knows how to build strong customer relationships without relying on constant meetings. You’re comfortable using data and technology to prioritise your work, and you’re excited about developing new ways to reach and support customers at scale. You bring: * Experience in Customer Success, Account Management or a similar client-facing role within SaaS, eCommerce or another relevant digital environment. * Proven ownership of a customer portfolio and measurable outcomes across adoption, retention, renewals or growth. * The ability to manage senior stakeholders and build credible, commercially valuable customer relationships. * Experience using customer, product or commercial data to identify risk, demonstrate value and guide action. * Confidence leading renewal conversations and identifying growth opportunities. * Experience creating and delivering data-led presentations, training or customer programmes. * Proficiency with Salesforce or a similar CRM. * Strong analytical, problem-solving and communication skills. * A curious and proactive mindset, with an interest in innovation, shopper behaviour, eCommerce and digital experiences. * A collaborative approach and the ability to work effectively across commercial, product and technical teams. Experience with scaled Customer Success, customer health platforms, automation, AI tools or one-to-many customer programmes would be a strong advantage. ---------------------------------------------------------------------------------------------------------------------------------- WHY THIS ROLE AT BAMBUSER? This is an opportunity to do more than inherit a customer portfolio. You’ll have genuine ownership of customer and commercial outcomes while helping us rethink how Customer Success can operate at scale. You’ll be close to the data, our products and our customers, with the freedom to turn what you learn into better programmes, smarter interventions and stronger ways of working across the wider CS organisation. You’ll join a highly collaborative international team working with some of the world’s most recognised brands at the forefront of video commerce. Our product is sophisticated, our ambitions are high, and the opportunity to influence how an entire category develops is very real. If you want to combine meaningful customer relationships with technology, commercial ownership and the opportunity to build something better, we’d love to hear from you. ---------------------------------------------------------------------------------------------------------------------------------- While we welcome applications from everywhere, please note that at this stage we are prioritizing candidates who are already based in Montréal and eligible to work in Québec without visa sponsorship.

While we welcome applications from everywhere, please note that at this stage we are prioritizing candidates who are already based in Stockholm and eligible to work in Sweden without visa sponsorship. ---------------------------------------------------------------------------------------------------------------------------------- WE ARE BAMBUSER, AND WE ARE RESHAPING COMMERCE Video has quickly become one of the most powerful ways for brands to engage, inspire, and convert consumers. At Bambuser, we’re helping some of the world’s most recognized brands transform how they sell online through live shopping, shoppable video, and interactive commerce experiences. Brands including L’Oréal, Audi, Sephora, and Sonos use our platform to create richer and more engaging customer experiences. As a global B2B SaaS company working with enterprise customers, trust matters at every stage of our business. Customers need to know that their data is handled responsibly. Teams need clear and practical guidance. Auditors need evidence that our controls work. As technology and regulation evolve, particularly around AI, our security practices need to keep pace. That’s where you come in. ---------------------------------------------------------------------------------------------------------------------------------- ABOUT THE ROLE Bambuser already has strong security foundations, including an ISO 27001-certified information security management system (ISMS). Your challenge will be to build on them as our business, customer expectations, and the regulatory landscape continue to evolve. You’ll own our ISMS, including the information security Risk and Asset Registers, and partner with our General Counsel on the security side of privacy compliance. Day to day, you’ll help the business meet its regulatory obligations, keep our policies practical and current, and make sure we stay audit-ready year-round. Compliance and audit readiness are outcomes of doing security right, not ends in themselves. We’re a fast-moving scale-up, so we need you to think the way we all try to think: what can be automated, templated, or scheduled instead of done by hand again? If you find yourself doing the same manual task twice, build the system that makes sure nobody has to do it a third time. The goal is to cut busywork, yours and everyone else’s, so time goes to the work that truly needs a human. You’ll be part of our Operations team, reporting to the VP Operations and working closely with Legal, Engineering, IT Ops, and our commercial teams. ---------------------------------------------------------------------------------------------------------------------------------- MAIN DUTIES AND RESPONSIBILITIES * ISMS Governance & Audit Readiness Own the ISO 27001 certification lifecycle and annual ISMS calendar, keeping recurring activities on track, from training and management reviews to nonconformities and corrective actions. Maintain the information security Risk and Asset Registers, keeping risks connected to business priorities. Run internal and external audits end to end: scoping, evidence collection, stakeholder coordination, and remediation. * Keeping Policies Sharp, Not Just Compliant Own the full ISMS library and right-size policies to our actual risk profile. Build policies, playbooks, and control documentation that hold up under scrutiny and work in practice. Drive adoption through clear communication and practical guidance, so policies become part of how people work. * The Face of Security to Customers and Vendors Be the go-to contact for enterprise customer security reviews, RFP security sections, and the Trust Center. Lead the rollout of our RFP AI tool. On the procurement side, review new tools and vendors, including AI tools, for data handling, access, and integration risk before adoption. * Regulation, Privacy and AI Partner with Legal to track regulation across our markets and translate relevant requirements into concrete security controls with clear internal ownership. Support the security side of privacy compliance, including vendor data handling reviews and inputs to the Record of Processing Activities (ROPA) and Data Protection Impact Assessments (DPIAs). Assess security risks associated with AI tools and help keep our AI usage guidelines current. * Security Testing and Training That Sticks Coordinate penetration testing engagements with vendors and Engineering, from scoping and arranging access to tracking findings through remediation. Own our security awareness training program and content, designing and delivering onboarding and recurring sessions that stay relevant as threats and regulations shift. * Automation and Ownership Turn security workflows into documented, automated processes. Work with IT Ops and other teams on evidence collection, control monitoring, training reminders, audit scheduling, and recurring tasks. Help teams understand and own their part in keeping Bambuser secure. ---------------------------------------------------------------------------------------------------------------------------------- REQUIREMENTS * Experience: 5+ years in information security compliance, IT audit, or risk management, ideally in B2B SaaS or another fast-growing tech company. * ISO 27001: A track record of implementing or maintaining ISO/IEC 27001 certifications. Experience running or supporting penetration testing programs is a plus. * Privacy and regulation: Strong working knowledge of GDPR and how security controls support privacy compliance in multi-tenant SaaS environments, plus an awareness of evolving AI regulation, including the EU AI Act, and its implications for a tech business. * Technical grounding: Comfortable mapping systems, data flows, and integrations, and advising on the security implications of architecture changes. * Automation instinct: Hands-on experience automating evidence collection or control monitoring and evaluating GRC platforms against building solutions in-house. Comfortable with workflow automation, scheduling tools, and AI-assisted drafting. * Pragmatism: You turn complex requirements into workflows that don’t grind the business to a halt. * Communication: You translate technical security risk into business terms, whether you’re speaking to executives, enterprise customers, or a room full of people at a training session. * Proactive and solutions-oriented: You identify risks, spot patterns, and anticipate future needs, rather than waiting for problems to surface. * Bonus: Experience working in or with publicly listed companies, including familiarity with their internal control requirements. ---------------------------------------------------------------------------------------------------------------------------------- WHY BAMBUSER? You’ll join a focused, hungry team that enjoys working together and getting things done. We move quickly, help one another, and give people room to take ownership. Here, your contribution will be visible and felt across the company. You’ll help teams make informed decisions, build trust with enterprise customers, and create security practices that support how we grow. You’ll have solid foundations to build on, an experienced team around you, and the opportunity to shape how information security works at Bambuser.