Eminus Industries Oy

Customer Success Manager Eminus Industries is a Finnish company developing an AI-powered software solution that detects theft, enhances retail security, and provides real-time analytics for our B2B customers. We are looking for a proactive and technically minded Customer Success Manager to take ownership of customer relationships after the sales process. In this role, you will help our customers get the most value from our AI-powered retail solution by combining technical problem-solving, customer support, and proactive customer success activities. You will act as the bridge between our customers and our product and technical teams, ensuring a smooth customer experience throughout the customer lifecycle. Reporting to: CTO Key Responsibilities Take ownership of customer onboarding and ensure successful adoption of the solution. Monitor device health, system performance, and customer usage data to identify risks and opportunities. Proactively engage with customers to support product adoption and long-term success. Handle customer support requests and coordinate issue escalation with the technical team. Collect customer feedback and translate insights into product improvement opportunities. Build and continuously improve customer success processes, documentation, and best practices. Maintain strong customer relationships and act as the voice of the customer internally. What We Are Looking For Demonstrated success in Customer Success, Technical Support, Implementation, or a similar customer-facing technical role. Experience working with B2B software, SaaS, technology, or hardware-based solutions. Proven ability to build trusted customer relationships and drive successful product adoption. Empathy and strong listening skills, with the ability to understand customer needs and communicate effectively with different stakeholders. Strong problem-solving skills and a methodical approach to troubleshooting technical issues. Interest in working with data, dashboards, and customer usage analytics. Excellent communication skills and the ability to explain technical topics to non-technical audiences. A proactive mindset and the ability to identify opportunities and risks before they become issues. Ability to work independently, take ownership, and thrive in a fast-growing company. Strong organizational skills and attention to detail. Fluent Finnish and English language skills. Nice to Have Experience with SQL, Python, databases, or data analysis. Experience with PostHog, Grafana, or similar analytics tools. Familiarity with IoT devices, networking, or connected systems. Experience within the retail industry or loss prevention solutions. Experience with CRM or ticketing systems. Swedish language skills. What does the success look after first 6 months Successful implementation of a Customer Success process. Improved customer adoption and active product usage across the customer base. Proactive identification and resolution of customer issues before they impact customers. Effective collection and communication of customer feedback to internal teams is on place What We Offer Meaningful work with an innovative product that addresses a real and growing challenge in the retail industry. The opportunity to work at the intersection of AI, retail technology, and customer success. A low-hierarchy, collaborative, and informal work environment where you can make an immediate impact. A modern office in Otaniemi, flexible working practices, and a hybrid working model. The opportunity to shape and develop our customer success function as the company grows. Competitive compensation based on experience and skills Epassi lunch and sports benefits, as well as comprehensive health and accident insurance. If you are excited about helping customers succeed, solving technical challenges, and shaping the customer experience in a growing technology company, we'd love to hear from you. Please submit your application by 22 October. We review applications continuously and may start interviews during the application period. To avoid missing out, we encourage you to apply early, as the position may be filled once a suitable candidate is found.

Sales Manager Eminus Industries is a Finnish company developing an AI-powered software solution that detects theft, enhances retail security, and provides real-time analytics for our B2B customers. We are looking for a proactive and driven Sales Manager to take ownership of our B2B sales activities across the Finnish market. This is an opportunity to join Eminus at an exciting growth stage and play a key role in scaling our business in Finland. You will be responsible for driving new customer acquisition, developing our sales approach, and building long-term customer relationships. As one of the key commercial hires in the company, you will have the opportunity to shape how we grow and bring innovative AI technology to the retail market. Reporting to: CEO Key Responsibilities Take ownership of your B2B sales pipeline and sales targets. Drive new customer acquisition and business development activities. Lead sales initiatives, including prospecting, outreach via phone and email, and customer meetings. Negotiate, close, and manage commercial agreements. Develop and maintain sales materials. Build and develop long-term customer relationships. Collaborate closely with the product and customer success to support customer growth, retention, and continuous product development. Contribute to building scalable sales processes and best practices as the company grows. What We Are Looking For Proven success in B2B sales and new customer acquisition. A track record of achieving or exceeding sales targets and driving business growth. Demonstrated ability to identify, develop, and close new sales Strong relationship-building skills and the ability to create trust with customers and stakeholders. A goal-oriented mindset and strong motivation to achieve results. The ability to independently drive sales activities and take ownership of outcomes. A hands-on approach and the ability to thrive in a fast-paced, evolving environment. A positive attitude and strong teamwork skills, even during busy periods. Fluent Finnish and English language skills. Nice to Have Experience within the retail industry. Experience working in a SaaS or AI-driven business environment. Team leadership experience or interest in developing and leading others. Swedish language skills. What does the success look after first 6 months Achievement of agreed sales targets and pipeline objectives. Growth in Monthly Recurring Revenue (MRR). Establishment of a scalable and repeatable sales process. Effective adoption and utilization of the CRM system to support sales performance and pipeline management What We Offer Meaningful work with an innovative product that addresses a real and growing challenge in the retail industry. The opportunity to bring AI-driven technology to a market with strong demand and limited direct competition. A low-hierarchy, collaborative, and informal work environment where you can make an immediate impact and see the results of your work. A modern office in Otaniemi, flexible working practices, and a hybrid working model (three days per week in the office). The opportunity to grow into a broader role as the business expands, including the potential to build and lead a sales team. The opportunity to help shape the future of a growing company and contribute beyond your core responsibilities. Competitive compensation and performance-based incentives Epassi lunch and sports benefits, as well as comprehensive health and accident insurance. If you are excited about building a growing business, selling innovative technology, and making a tangible impact on the future of retail, we'd love to hear from you. Please submit your application by 22 October. Applications will be reviewed on a rolling basis, and interviews may begin before the application deadline. We encourage interested candidates to apply as soon as possible, as we may proceed with the recruitment process once a suitable candidate is identified.