Banking is changing, and we're building the bank that's driving that change. Lunar is a Nordic challenger bank, founded in Copenhagen in 2015, with offices in Copenhagen, Aarhus, and Stockholm. We're putting AI at the core of how we build and run the bank, but knowing exactly who we're doing business with still comes down to people, and that's what this team does. The ODD team makes sure Lunar knows who it's doing business with. As Team Lead, you'll run the day-to-day of our ODD specialists, the team digging into ownership structures, source of funds, and risk indicators before and during a customer relationship. This is a people-leadership role first: you're accountable for the team's output and quality, not doing the casework yourself. You'll report to our Director of FCP Operations. What will you do? * Lead the ODD specialist team day-to-day, managing workload, setting priorities, and keeping delivery on track against SLAs. * Own formal performance management for the team: regular reviews, direct feedback, and addressing underperformance early rather than letting it drift. * Track SLA and quality metrics closely, so you catch where the team is drifting before it shows up in the numbers. * Act as the escalation point for complex or ambiguous cases, including flagging potential regulatory deviations upward before they become disclosures, and make sure the team applies ODD policy and procedure consistently, understanding the regulatory logic, not just the steps. * Represent ODD in the wider FCP/Onboarding leadership forum, flagging risks and resourcing needs upward. What are we looking for in you? * Experience leading a team in an operational KYC/AML-adjacent function. * Strong people skills, this role is about leading people who lead numbers, not just managing a queue. * Solid working knowledge of ODD/EDD practices and the regulatory logic behind them, not just the checklist. * Comfortable with data: you use SLA and quality metrics to catch problems early, not just to report on them after the fact. * Fluent in Danish and English. Swedish is an advantage, as we onboard customers in both the Danish and Swedish markets. Benefits and perks * 4 days in the office. We're a team that builds together, thinks together, and moves together. Showing up is part of how we work. * State of the art equipment. The newest computer, monitor, mouse, and keyboard. We want you to do your best work without anything slowing you down. * Pension, health insurance, and enhanced parental leave. From your financial future to your family moments. We've got you covered. Are you ready to join the journey? Apply now and let's find out more! While you hold on tight for us to get back to you, curious to see what we’re up to? Follow us on LinkedIn for business announcements and releases 📢, check out our Instagram for an inside scoop on what it’s like to work here . Depending on the regulations in the country where you will be employed, we will ask to see or obtain information about your criminal record. Please note that our employment is conditional upon you not being registered in RKI (Ribers Kredit Information). We welcome applications from candidates of all backgrounds. If you need any adjustments during the recruitment process, please let us know
Banking is changing, and we're building the bank that's driving that change. Lunar is a Nordic challenger bank, founded in Copenhagen in 2015, with offices in Copenhagen, Aarhus, and Stockholm. We're putting AI at the core of how we build and run the bank, but turning new customers into real customers safely still comes down to people who know how to make a good call. That's where you come in. We're looking for a Team Lead to run our Onboarding team in Copenhagen, part of Customer Due Diligence (CDD), reporting to our Director of FCP Operations. On paper, onboarding is the same steps for every customer. In practice, corporate structures, bankruptcy histories, and business models vary enough that your team is making real judgement calls every day, not ticking boxes. We need someone who can lead that well, fast where it's safe to be fast, careful where it isn't. What will you do? * Lead a team of Onboarding specialists handling business onboarding day to day, including formal performance management: regular reviews, feedback, and addressing underperformance. * Own throughput and wait-time targets without compromising risk assessment, and manage the team against target adherence, growth, and engagement (Peakon) scores. * Hold the line on quality within Onboarding's edge-case reality: same steps every time, but corporate structure, bankruptcy history, and business model variation mean your team is making real judgement calls, not following a checklist. * Coordinate with Customer Support and commercial teams on onboarding friction. * Represent Onboarding in the FCP Ops & Onboarding leadership forum. What are we looking for in you? * 1-3 years leading people with direct reports, including performance reviews and handling underperformance. * Experience in a regulated industry where decisions have consequences and stand up to review. A background in financial crime prevention, compliance or onboarding is a plus. * You can lead people who know more than you. The team spans juniors to seniors, and you're here to set the standard, coach people day to day, and back your calls when challenged. * You lead with data, using throughput, quality scores and target adherence to see what's happening and act on it. You'll be one of five leads sharing targets and ways of working, and help new colleagues ramp up as the team grows. * You want to be part of a team that plays to win, with real pace and real targets. You thrive in the room with your team, and measure success by one thing: is the team stronger a year from now? * Fluency in Danish and English. Swedish is an advantage, as we onboard customers in both markets. Benefits and perks * 4 days in the office. We're a team that builds together, thinks together, and moves together. Showing up is part of how we work. * State of the art equipment. The newest computer, monitor, mouse, and keyboard. We want you to do your best work without anything slowing you down. * Pension, health insurance, and enhanced parental leave. From your financial future to your family moments. We've got you covered. Are you ready to join the journey? Apply now and let's find out more! While you hold on tight for us to get back to you, curious to see what we’re up to? Follow us on LinkedIn for business announcements and releases 📢, check out our Instagram for an inside scoop on what it’s like to work here . Depending on the regulations in the country where you will be employed, we will ask to see or obtain information about your criminal record. Please note that our employment is conditional upon you not being registered in RKI (Ribers Kredit Information). We welcome applications from candidates of all backgrounds. If you need any adjustments during the recruitment process, please let us know
Vi på KICKS oslo city søker etter en glad og arbeidsom person som kan jobbe hos oss som tilkalling ved behov. Elsker du å jobbe i butikk og er lidenskapelig opptatt av skjønnhet, make-up og hudpleie? Er du profesjonell, engasjert i å skape gode kundeopplevelser, og er målrettet i arbeidet ditt? Da kan dette være jobben for deg! Som tilkalling/ ekstrahjelp i rollen som selger hos KICKS får du muligheten til å jobbe med vårt store utvalg av spennende produkter. Hos oss er det høyt tempo og mange varierte aktiviteter i butikk. Din rolle som hos oss vil blant annet være å: * Veilede og inspirere kundene til å gjøre de beste valgene for akkurat dem * Salg av våre fantastiske produkter * Bidra til en støken og innbydende butikk, blant annet med varemottak, varepåfylling, orden og renhold * Følge planer og nå salgsmål * Være en god kollega som bidrar positivt til teamet og arbeidsmiljøet Vi ser etter deg som: * Er fylt 18 år * Har kunden i fokus og liker å jobbe mot mål * Har interesse for skjønnhetsprodukter og ferdigheter i make-up * Er strukturert, engasjert og god på å samarbeide - som bidrar positivt til vårt arbeidsmiljø. * Tar ansvar og møter opp - hver gang * Gjerne har erfaring fra butikk eller utdanning innen hud/make-up * * Er tilgjengelig og kan jobbe ekstra i butikkens travle perioder og sesonger hvis det er behov for det (som f eks ved juletider og ferieavvikling). Hos KICKS tror vi på likeverd, inkludering og mangfold. Vi inspirerer alle til å oppdage, frigjøre og styrke sin unikhet. Vi er opptatt av å finne den rette medarbeideren som ønsker å jobbe hos oss, har de samme holdningene og verdiene som KICKS står for, og bidrar positivt til vårt arbeidsmiljø der samarbeid, mangfold og inkludering er i fokus. * Stillingen vi tilbyr: ekstrahjelp - ved behov * Startdato rammeavtale: omgående * Søknadsfrist: 31.10.26 Send inn din søknad allerede i dag! Vi gleder oss til å høre fra deg!
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