Inpay

Are you looking to join a dynamic, international company that's out to change the world of finance? Are you after a student position that lets you work from home on weekends, get a real understanding of how a FinTech company operates, and become part of a great multinational culture — all while working alongside modern AI tools? Then you're in the right place! The role We're recruiting a Student Assistant to join our Onboarding and Support team in a hybrid remote/office role. Our Onboarding and Support team continuously strives to deliver professional, fast customer support for our clients' payments and system configuration. As our new Student Assistant, you'll primarily be responsible for our morning weekend coverage of the Support function. On top of the weekend coverage, you can expect additional hours during the week, up to the maximum weekly hours set in your contract. At Inpay we're genuinely adaptive and forward-leaning when it comes to AI. We build our own tools — including Atlas, our internally built AI assistant — to take the repetitive weight off the team so people can focus on the work that really needs human judgement. You'll use these tools from day one, and we'll actively welcome your ideas for how AI can make the job easier and better. Tasks Answer client queries regarding payments Assist with configuration and technical information Ensure proper escalation of client queries to the appropriate teams Use our internal AI tools, including Atlas, to investigate transactions and respond to clients faster — and bring your own ideas for how we can work smarter with AI What your first months look like We don't throw you in the deep end — you'll ramp up with structured support from the team: Getting started: Learn what weekend support and escalations involve, shadow the core team on weekdays and support on weekends, and get a walkthrough of our back-end — including the AI tools that you'll use day to day. Building confidence: Start handling live queries with the team reviewing and supporting you, ease into weekend coverage, and build depth in the areas you want to grow. Taking ownership: Handle weekday and weekend support more independently, manage queries end-to-end and escalate when needed, document recurring queries for the knowledge base, and take on a support-improvement initiative of your choice — ideally one that uses AI to make the work easier. You'll set goals with your manager and review progress each quarter. Your profile You can work between 8 and 16 hours weekly. Weekend mornings are fixed. You are enrolled in a Bachelor's or Master's degree You speak and write English at a professional level You are organized and have strong attention to detail You are proactive and can work independently You are a team player and communicate efficiently You're curious about AI and keen to use (and improve on) the tools that make support work easier Knowledge of PowerBI and Microsoft Teams is an advantage, but not a requirement

Are you fluent in navigating complex corporate structures and regulatory nuance? Do you thrive where risk assessment, precision, and judgment matter? We are looking for an experienced Senior KYC Specialist to join our Financial Crime Prevention Team in central Copenhagen. This is not a box-ticking role. You will work with complex corporate structures, make real risk-based decisions, and play a direct role in protecting the business while enabling growth. If CDD, ODD, EDD, and EDR are more than acronyms to you - and you can defend your assessments with confidence - you will feel at home here, in a team with 10 other colleagues.

The Head of Financial Crime Prevention sits within Framm, the dedicated service organisation within Inpay Holding  that delivers KYC and AML operations to Inpay A/S, the regulated, licensed entity where Compliance and the MLRO are seated. The role is responsible for leading, stabilising and elevating Framm's KYC and AML delivery - owning the day-to-day people leadership of a 10-person team, and ensuring the function operates with clear priorities, strong execution discipline and appropriate governance against Inpay A/S's regulatory obligations and commercial needs. As a member of extended leadership team, the Head of Financial Crime Prevention represents the function in cross-organisational forums with Inpay A/S and contributes to broader business planning, without holding executive authority. The role reports directly to the Managing Director. The role is critical to strengthening operational performance, reducing backlog, improving transparency, and driving KYC & AML service delivery towards a sustainable, scalable operating model as Framm moves into a phase of operational excellence. Key responsibilities 1. Lead and develop the Financial Crime Prevention team Take full day-to-day people leadership responsibility for a team of 10 across KYC and AML operations within Framm Create structure, clarity and direction in a business-critical, currently under-led area Build trust, accountability and a stronger performance culture within the team Set clear roles, responsibilities and ways of working across KYC and AML Coach, develop and grow team members; own recruitment, onboarding and performance management for the team As a member of Framm's extended leadership team, represent KYC & AML priorities and constraints in leadership discussions and in engagement with Inpay A/S 2. Drive operational execution and excellence Own the transition of the KYC & AML function towards operational excellence: consistent SLAs, KPIs and a clear operating cadence for service delivery to Inpay A/S Establish clear priorities and ensure disciplined follow-through across the team Remove existing backlog and improve turnaround times against agreed service levels Monitor team capacity, workload balancing and case progression Introduce simple but effective rhythms for tracking delivery, surfacing bottlenecks and managing risk, with visibility for Inpay A/S stakeholders 3. Strengthen KYC & AML processes and governance Review and improve KYC and AML workflows, handovers and escalation paths, including CDD/ODD/EDD/EDR and ongoing monitoring Ensure processes are fit for purpose, scalable and aligned with Inpay A/S's regulatory requirements Improve documentation, transparency and management reporting to Inpay A/S Own and maintain the service governance model between Framm and Inpay A/S — including the service agreement/SLAs, escalation paths, and regular service review with Compliance and the MLRO Ensure clear separation of accountability: Framm delivers the operational service; Inpay A/S (Compliance/MLRO) retains regulatory ownership and oversight 4. Support risk management and regulatory readiness Ensure KYC and AML service delivery is conducted in a controlled, risk-aware manner that meets Inpay A/S's regulatory obligations Escalate material issues, bottlenecks and risks to Inpay A/S's Compliance function and the MLRO in a timely and transparent way Work closely with the MLRO and Compliance to translate regulatory requirements into Framm's operational processes, and to provide the MI/reporting needed for their oversight of the outsourced/intra-group service Contribute to strengthening the overall control environment across the Framm–Inpay A/S service relationship 5. Build a sustainable team and operating model Assess current team structure, capabilities and ways of working across KYC and AML within Framm Identify capability gaps, resource needs and development opportunities (including specialist areas such as crypto and complex corporate clients) Lead recruitment, onboarding and capability building for the team Define a target operating model for a more efficient and resilient KYC & AML service, fit for Inpay A/S's regulatory needs and growth Your profile We are looking for a strong operational people leader who can combine structure, execution and genuine team leadership in a complex, high-pressure, regulated service-delivery environment. The ideal candidate: Has solid experience leading people in operations, processes or business-critical teams — not just managing casework Has direct experience leading or senior experience within KYC and/or AML functions in fintech, payments, banking or crypto, particularly with complex corporate clients Has experience operating within an outsourced, intra-group or shared-service delivery model against a regulated client, ideally with exposure to service agreements/SLAs and client oversight processes Strong understanding of regulatory requirements and practical application of CDD/ODD/EDD/EDR and AML controls (transaction monitoring, sanctions screening, escalation/SAR-adjacent processes) Is strong in execution and able to drive progress through others, not around them Brings structure, calmness and clarity to demanding, ambiguous situations Is comfortable operating as part of an extended (non-executive) leadership team — influencing without formal executive authority Is comfortable working across organisational boundaries and managing senior stakeholders on the client side (Compliance, MLRO, Commercial) Has a pragmatic, hands-on approach combined with good judgement Personal characteristics Strong drive and ownership Structured and disciplined Genuine people leader — motivates, develops and holds the team accountable Clear communicator, trustworthy and credible across organisational lines Resilient and calm under pressure Able to balance control, business needs and team dynamics   You will be working in the dedicated service organisation delivering KYC and AML operations to Inpay A/S, the Copenhagen-based, Finanstilsynet-regulated EMI where Compliance and the MLRO are seated. This role sits at the heart of that relationship — and of several of our shared values: Customer first — every KYC/AML decision balances protecting Inpay A/S with not creating unnecessary friction for real customers. Raise the bar — this role exists to move service delivery from firefighting to a standard of excellence. Accountability — clear ownership of outcomes on Framm's side, and clear delivery against what Inpay A/S needs, with no excuses. Fearless innovation — improving workflows and the operating model within regulatory boundaries, not around them. Action — when there's a bottleneck, this role finds the way through it. What we offer: From flexible working hours to social events, professional development, and health insurance, we strive to offer one of the best working environments around.   Ready to join? Inpay is a cross-border payments company, connecting businesses and communities to a global banking network that helps them thrive. Since 2008, we've helped financial institutions, iGaming operators, corporates, NGOs, and others move money to the right places quickly, easily, and securely. Our smart technology, innovative products, robust compliance, and in-house experts from 45+ countries solve complex payment challenges with an industry-leading 99% transaction success rate. We are regulated by the Danish Financial Supervisory Authority.   Our headquarters are in the royal quarter of central Copenhagen, with further offices in London. You can see a snapshot of what working life looks like here. Find out more about Inpay here.

Founded in 2008 in a bid to make cross-border transactions easier, Inpay is a successful, fast-growing Danish Fintech and licensed payment service provider that processes millions of transactions each year. We see ourselves as the interface between the financial technology revolution and the established banking system. As such, we offer an international, dynamic workplace that welcomes curious, creative and challenger colleagues. About the role As Network Relationship Director, you own a portfolio of the banks and third-party PSPs/EMIs that make Inpay’s payments work. You’ll build and grow those partnerships, hunt for new providers, negotiate the commercials, and act as the bridge between our partners and the teams here at Inpay. It’s a role for someone who enjoys both sides of the job: the relationship building and networking, and the detail of terms, compliance and day-to-day problem solving. Your primary tasks will be Manage a selection of the network of banks and third-party PSPs/EMIs used by Inpay to support the payments, collections and safeguarding of client and firm fund solutions – creating, building and managing relationships with partners around the world. Hunt for new providers, including at suitable networking events such as conferences and virtual seminars. Negotiate acceptable financial and service terms with payment solution providers and banks. Stay up to date on the latest industry developments impacting your provider portfolio. Liaise with relevant internal stakeholders – Network Operations, Operations, Implementation and IT – to ensure efficient integration of new product solutions and to manage ongoing concerns. Work closely with other departments to track and address issues with providers. Act as an escalation point for day-to-day operational issues. Take ultimate responsibility for completion of KYC reviews on Inpay to maintain accounts and relationships. Manage account plans and Quarterly Business Reviews, with accountable actions and ongoing mutual improvements between Inpay and the provider. Negotiate better terms and commercials annually. Ensure compliance with, and enforcement of, Inpay policies and procedures. Get involved in strategic initiatives and projects related to the Network team and wider stakeholders. What we’re looking for 3+ years’ experience in a similar role, ideally in fintech, payments or banking. Experience selling and/or buying financial services, plus solid relationship management skills across external and internal stakeholders. Experience with domestic and cross-border payment mechanisms (domestic electronic funds transfer clearing systems, SEPA, SWIFT, ACH). An understanding of how correspondent banking and local payments work. Experience with KYC, AML and customer due diligence, and a good understanding of AML principles. Experience using a CRM system to record relationship correspondence, documents, product details and commercials. Previous transactional and/or correspondent banking experience is an advantage. iGaming payments or transactional banking knowledge is an advantage. You’ll do well here if You communicate and network with ease, and build trust quickly with partners and colleagues. You manage stakeholders well and can hold several priorities at once without dropping the detail. You handle challenging situations calmly, adapt fast and learn quickly. You work with a high level of accuracy. You thrive in a dynamic, fast-paced environment and are motivated by working with cutting-edge financial solutions.