Juni Technology AB

Summary 🤸‍♀️ Join our dynamic team at Juni as a Senior Compliance Officer. You will play a crucial role in ensuring our operations adhere to all relevant regulatory requirements, supporting our mission to provide secure and compliant financial services. This role offers the opportunity to work in a fast-paced environment, contributing to both strategic and operational compliance initiatives. At Juni, we are building a high-trust, collaborative culture where ownership, speed, and continuous learning drive everything we do. As a fast-growing fintech company, we move quickly to solve complex problems and deliver real value to our customers. Joining us means being part of an ambitious team dedicated to scaling our financial platform towards becoming a Bank while upholding the highest standards of governance and integrity. Responsibilities 👏 In this role, you’ll: * Implement and oversee monitoring programs to ensure adherence to regulatory requirements and industry standards * Conduct compliance risk assessments and monitoring controls * Provide guidance and support on compliance-related queries * Participate and conduct New Product Approval Process (NPAP) assessments * Design and deliver training programs to enhance compliance awareness among employees * Manage Juni’s governance framework * Draft and review Juni’s policies, ensuring alignment with current regulations. * Manage Juni’s regulatory reporting framework * Support MLRO by managing the financial crime risk assessment methodology * Support MLRO by managing the restrictive measures risk assessment methodology * Prepare and submit compliance and regulatory reports to authorities, senior management and the Board as required * Secretary and point of contact to Juni’s Governance, Risk & Compliance Committee * Guide and follow up with the first line of defense on addressing identified gaps * Act as the internal liaison between internal audit and the rest of the business * Oversee day-to-day DPO duties, ensuring full organizational adherence to GDPR and data privacy regulations * Monitor DPIA processes * Oversee the end-to-end handling of data subject requests, ensuring timely and accurate responses * Maintain the ROPA and continuously map data flows across the organization Tooling ⚙️ * Slack * G-suite * Linear * Ethira Qualifications 👑 What we need to see * Law degree * Min. 3 years of experience in a second line of defense role within the financial sector * Min. 5 years of experience in an AML/CTF first line of defense role within the financial sector * Strong understanding of regulatory requirements and industry standard * Practical experience with payment and banking related regulations * Fluent in Swedish and English What we’d love to see * Experience with DPO related tasks, for example but limited to; * DPIAs * Data subject requests * ROPA * GDPR advice to the organization Your benefits 😍 We’re freedom-first. Transparent. Caring. Empowering. So our benefits are too. * We work hybrid. We'll see you in one of our offices in Stockholm or Gothenburg at least two days per week. * Great players can stay great players. Progress your career whether you choose to manage people or not. * RSU (Restricted Stock Units). We can’t promise you’ll make a fortune. But we’ll give it our very best shot. * Vacation days. 30 days. * Private Health insurance. You know. Just in case * Beautiful office in Stockholm, front row sea view! Additional information 📌 * Please note that we are unable to sponsor work visas at this time. Therefore, having a valid work permit for Sweden is a requirement for this role. * Dear recruitment agencies: we love your enthusiasm, but no calls, emails, or carrier pigeons, please. We’re keeping this one in-house

Juni who? 👋 At Juni, we’re busy building the future of banking. We want to help businesses do more with less and get access to the financial tools they need to operate, grow, and win globally.  How & why we do it 🚀 We give our people the same thing we’re building for our customers: freedom. Freedom to be 100% yourself. Freedom to explore your potential and what’s more – make the most of it. We truly believe we’re making the world a better place for online businesses, and we want you to be a part of that mission. Your role at a glance: As a Customer Experience Agent at Juni, you’ll be part of our Product organisation, joining the Customer Success function alongside our Onboarding and Customer Retention teams. You’ll deliver exceptional support and experiences to our customers while working closely with Product, Engineering, and Commercial teams to help improve both our product and customer experience. You’ll be the first point of contact for inbound inquiries, resolving issues with empathy, clarity, and efficiency. Every interaction you have helps shape how customers experience Juni. Your work directly contributes to customer trust, loyalty, and continuous product improvement as we scale. Your responsibilities 👏 In this role, you’ll: Deliver exceptional customer support * Manage inbound customer conversations across Intercom chat and email. * Resolve customer inquiries accurately, efficiently, and with empathy. * Triage and escalate urgent or high-risk issues, including fraud and critical payment incidents. * Deliver clear, consistent, and professional communication in every interaction. * Ensure customer conversations are accurately documented and tagged. * Collaborate across teams to resolve complex customer issues. * Meet service standards while maintaining a high-quality customer experience. Drive continuous improvement * Identify recurring customer issues and share actionable insights with Product, Engineering, Commercial, and Leadership teams. * Act as the voice of the customer by surfacing trends and opportunities to improve the customer experience. * Contribute to process improvements and knowledge base content that enable customers and teammates to succeed. * Support reporting on customer trends and operational insights that help improve our product and customer experience. Tools you’ll use ⚙️ * Intercom * G-suite * Slack * Hubspot * Docmost Qualifications 👑 What we need to see * 1–3 years of experience in a Customer Support or Customer Experience role, within fintech, banking, SaaS, or another fast-paced technology environment. * Proven ability to deliver excellent customer experiences while working against service targets. * Professional written and verbal communication skills in both Swedish and English. * Comfortable handling sensitive or high-risk customer situations, such as fraud or payment-related issues. * Experience using Intercom Support or similar customer support softwares. What we’d love to see * Familiarity with basic accounting or financial services concepts. * Curiosity to understand customer problems and continuously improve how we solve them. * Experience contributing to process improvements or knowledge base documentation. Your people 👥 Our team is as ambitious as the customers we serve. We move quickly, care deeply about our customers, and work together to turn bold ideas into reality. We believe great customer experiences are built by great people, and we’re committed to helping each other grow. Your benefits 😍 Transparent. Caring. Empowering. Our benefits reflect the way we work. * Hybrid working, with at least two days per week from our Stockholm hub. * Annual company onsite where Junis from across the business come together. * Opportunities to grow your career through both individual contributor and people leadership paths. * RSUs. We can’t promise you’ll make a fortune. But we’ll give it our very best shot * 30 vacation days * Private Health insurance. * Beautiful offices in central Stockholm and Gothenburg, with waterfront views. Additional information 📌 * This role is based in our Stockholm hub, where the majority of our Customer Experience and Product teams are located. * Please note that we’re currently unable to sponsor work visas. A valid Swedish work permit is therefore required for this role. * Dear recruitment agencies: we appreciate your enthusiasm, but we’re keeping this recruitment in-house—so no calls, emails, or carrier pigeons, please.